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Wfm Coach Jobs (NOW HIRING)

PFP

Scheduling Coordinator

Orange, CT · On-site

$19 - $24/hr

Process all scheduling activities in WFM, including shifts, breaks, lunches, meetings, trainings, coaching sessions, overtime, PTO/absences, late arrivals, early departures, schedule changes, and ...

Whole Foods Market

Lead Baker - Full Time

Columbus, OH · On-site

$12.25 - $16/hr

All positions must strive to support WFM core values and goals, promote national, regional, and ... Mentors, coaches, and trains all other bakers on proper execution of relevant bread and bakery ...

Whole Foods Market

Lead Baker - Full Time

Columbus, OH

$16.50 - $30.20/hr

All positions must strive to support WFM core values and goals, promote national, regional, and ... Mentors, coaches, and trains all other bakers on proper execution of relevant bread and bakery ...

Whole Foods Market

Lead Baker - Full Time

Redwood City, CA

$16 - $20.75/hr

All positions must strive to support WFM core values and goals, promote national, regional, and ... Mentors, coaches, and trains all other bakers on proper execution of relevant bread and bakery ...

The Family Security Plan

Scheduling Coordinator

Orange, CT · On-site

$19 - $24/hr

Process all scheduling activities in WFM, including shifts, breaks, lunches, meetings, trainings, coaching sessions, overtime, PTO/absences, late arrivals, early departures, schedule changes, and ...

New

Whole Foods Market

Lead Baker - Full Time

Sunnyvale, CA

$15.25 - $20/hr

All positions must strive to support WFM core values and goals, promote national, regional, and ... Mentors, coaches, and trains all other bakers on proper execution of relevant bread and bakery ...

Whole Foods Market

Lead Baker - Full Time

Sunnyvale, CA

$20 - $30.20/hr

All positions must strive to support WFM core values and goals, promote national, regional, and ... Mentors, coaches, and trains all other bakers on proper execution of relevant bread and bakery ...

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Wfm Coach information

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$10

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How much do wfm coach jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for wfm coach in the United States is $22.44, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $24.52 per hour, depending on experience, location, and employer.

What is a WFM coach?

WFM Coaches, or Workforce Management Coaches, are professionals who guide and support teams in optimizing workforce planning, scheduling, and operational efficiency. They often work in contact centers or service industries, helping staff understand and implement best practices for forecasting, scheduling, and adherence to service level agreements. WFM Coaches also provide training, feedback, and performance analysis to ensure teams meet organizational goals. Their role is pivotal in balancing staffing needs with customer demand, improving productivity, and enhancing employee engagement.

How does a WFM coach typically collaborate with operations and frontline teams to improve workforce management outcomes?

A WFM Coach works closely with operations leaders and frontline staff to identify areas for improvement in scheduling, forecasting, and adherence to workforce plans. They often facilitate training sessions, provide real-time feedback, and analyze performance metrics to support both individual and team development. Regular meetings and open communication channels are established to ensure alignment on goals, address challenges, and share best practices. This collaborative approach helps drive efficiency, optimize staffing, and enhance customer service across the organization.

What are the key skills and qualifications needed to thrive as a WFM coach, and why are they important?

To thrive as a WFM (Workforce Management) Coach, you need a solid understanding of workforce planning, forecasting, and scheduling, often supported by experience in contact center operations or a related field. Proficiency with WFM software such as NICE IEX, Verint, or Genesys, as well as knowledge of reporting and analytics tools, is typically required. Outstanding communication, coaching, and problem-solving skills help drive team performance and foster continuous improvement. These skills ensure effective resource utilization, optimized service levels, and the professional development of workforce management teams.

What is the difference between Wfm Coach vs Workforce Analyst?

AspectWfm CoachWorkforce Analyst
CredentialsTypically requires workforce management certifications, experience with scheduling toolsOften requires data analysis or business intelligence certifications, proficiency in analytics software
Work EnvironmentCollaborates closely with operations teams, focuses on coaching and process improvementAnalyzes data to forecast staffing needs, supports strategic decision-making
Employer & Industry UsageCommon in call centers, customer service, and contact centersUsed across various industries including retail, finance, and healthcare

While both roles involve workforce planning, a Wfm Coach primarily focuses on coaching teams and implementing scheduling strategies, whereas a Workforce Analyst emphasizes data analysis and forecasting to inform staffing decisions.

How do I get into a Wfm Coach career?

To become a WFM (Workforce Management) Coach, candidates typically need experience in workforce management, scheduling, or call center operations, along with strong analytical and communication skills. Relevant certifications, such as those in workforce planning or operational management, can enhance prospects. Entry often involves roles in customer service or operations before advancing to a coaching or WFM position.

Is Wfm coach a good career?

A WFM (Workforce Management) Coach is responsible for optimizing staffing, scheduling, and forecasting in contact centers or similar environments. The role often requires strong analytical skills, knowledge of workforce management tools, and the ability to communicate effectively. It can be a stable career path with opportunities for advancement in operations or management roles.

Is a Wfm Coach a stressful job?

A Wfm Coach role involves managing workforce planning and scheduling, which can be stressful during periods of high call volume or staffing challenges. The job requires strong organizational skills and the ability to adapt to changing priorities, but stress levels vary depending on workload and support systems in place.
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What cities are hiring for Wfm Coach jobs?

Cities with the most Wfm Coach job openings:

What states have the most Wfm Coach jobs?

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Wfm Coach jobs near you
Infographic showing various Wfm Coach job openings in the United States as of August 2026, with employment types broken down into 44% Full Time, 55% Part Time, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $46,678 per year, or $22.4 per hour.

Contact Centre & Call Centre Professionals

Hire Resolve USA

Remote

Other

Posted 3 days ago

New

Job description

Call Centre Professional Opportunity

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation—with clear progression toward senior leadership roles (Senior Manager, Head of Contact Centre, and Director-level positions).

Key Responsibilities
  • Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels
  • Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured scorecards
  • Improve customer experience outcomes (CSAT, NPS, first contact resolution) while balancing efficiency, cost-to-serve, and service levels
  • Partner with WFM to manage forecasting, scheduling, real-time adherence, occupancy, and capacity planning
  • Implement QA frameworks, calibration routines, root-cause analysis, and continuous improvement initiatives
  • Oversee onboarding, training, and knowledge management to maintain consistent service standards
  • Produce and present performance reporting (AHT, ASA, abandonment, conversion, complaints, attrition) with actionable improvement plans
  • Support contact centre technology adoption (CRM, CCaaS/telephony platforms, diallers, QA tools, analytics/BI)
  • Ensure customer handling and data practices align with internal governance and applicable privacy requirements
  • Maintain a safe working environment aligned with WHS expectations, policies, and site procedures

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