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Wfm Coach Jobs (NOW HIRING)

Tata Consultancy Service Limited

Team Lead

Milford, OH · On-site

$60K - $85K/yr

The role focuses on team performance, governance, coaching, and customer experience outcomes across a portfolio of ServiceNow customers. Collaboration with support teams like Training/Quality/WFM ...

New

VSP Vision

Senior Financial Analyst

$84K - $141K/yr

... provide coaching and feedback Adapts new developments in the field of financial planning and ... and WFM), must demonstrate a high level of engagement in virtual environments, including ...

VSP Vision

Senior Financial Analyst

Rancho Cordova, CA · On-site

$84K - $141K/yr

... provide coaching and feedback Adapts new developments in the field of financial planning and ... and WFM), must demonstrate a high level of engagement in virtual environments, including ...

NICE

Manager, Customer Service

Richardson, TX · On-site +1

$214K - $321K/yr

Manage deployment and optimization of Workforce Management (WFM) and Quality Management (QM ... Oversee hiring, training, performance coaching, and professional development for service delivery ...

Whole Foods Market

Butcher

Commack, NY · On-site

$20.05 - $35/hr

You are expected to serve as coach and mentor to Butchers and Apprentice Butchers, supervise the ... Maintains WFM GIG policies, standard operation procedures, and quality standards. * Performs all ...

Whole Foods Market

Butcher

Albuquerque, NM · On-site

$19.05 - $33.20/hr

You are expected to serve as coach and mentor to Butchers and Apprentice Butchers, supervise the ... Maintains WFM GIG policies, standard operation procedures, and quality standards. * Performs all ...

Whole Foods Market Middletown

Butcher

Red Bank, NJ · On-site

$20.05 - $35/hr

You are expected to serve as coach and mentor to Butchers and Apprentice Butchers, supervise the ... Maintains WFM GIG policies, standard operation procedures, and quality standards. * Performs all ...

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Wfm Coach information

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$10

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$34

How much do wfm coach jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for wfm coach in the United States is $22.44, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $24.52 per hour, depending on experience, location, and employer.

What is a WFM coach?

WFM Coaches, or Workforce Management Coaches, are professionals who guide and support teams in optimizing workforce planning, scheduling, and operational efficiency. They often work in contact centers or service industries, helping staff understand and implement best practices for forecasting, scheduling, and adherence to service level agreements. WFM Coaches also provide training, feedback, and performance analysis to ensure teams meet organizational goals. Their role is pivotal in balancing staffing needs with customer demand, improving productivity, and enhancing employee engagement.

How does a WFM coach typically collaborate with operations and frontline teams to improve workforce management outcomes?

A WFM Coach works closely with operations leaders and frontline staff to identify areas for improvement in scheduling, forecasting, and adherence to workforce plans. They often facilitate training sessions, provide real-time feedback, and analyze performance metrics to support both individual and team development. Regular meetings and open communication channels are established to ensure alignment on goals, address challenges, and share best practices. This collaborative approach helps drive efficiency, optimize staffing, and enhance customer service across the organization.

What are the key skills and qualifications needed to thrive as a WFM coach, and why are they important?

To thrive as a WFM (Workforce Management) Coach, you need a solid understanding of workforce planning, forecasting, and scheduling, often supported by experience in contact center operations or a related field. Proficiency with WFM software such as NICE IEX, Verint, or Genesys, as well as knowledge of reporting and analytics tools, is typically required. Outstanding communication, coaching, and problem-solving skills help drive team performance and foster continuous improvement. These skills ensure effective resource utilization, optimized service levels, and the professional development of workforce management teams.

What is the difference between Wfm Coach vs Workforce Analyst?

AspectWfm CoachWorkforce Analyst
CredentialsTypically requires workforce management certifications, experience with scheduling toolsOften requires data analysis or business intelligence certifications, proficiency in analytics software
Work EnvironmentCollaborates closely with operations teams, focuses on coaching and process improvementAnalyzes data to forecast staffing needs, supports strategic decision-making
Employer & Industry UsageCommon in call centers, customer service, and contact centersUsed across various industries including retail, finance, and healthcare

While both roles involve workforce planning, a Wfm Coach primarily focuses on coaching teams and implementing scheduling strategies, whereas a Workforce Analyst emphasizes data analysis and forecasting to inform staffing decisions.

How do I get into a Wfm Coach career?

To become a WFM (Workforce Management) Coach, candidates typically need experience in workforce management, scheduling, or call center operations, along with strong analytical and communication skills. Relevant certifications, such as those in workforce planning or operational management, can enhance prospects. Entry often involves roles in customer service or operations before advancing to a coaching or WFM position.

Is Wfm coach a good career?

A WFM (Workforce Management) Coach is responsible for optimizing staffing, scheduling, and forecasting in contact centers or similar environments. The role often requires strong analytical skills, knowledge of workforce management tools, and the ability to communicate effectively. It can be a stable career path with opportunities for advancement in operations or management roles.

Is a Wfm Coach a stressful job?

A Wfm Coach role involves managing workforce planning and scheduling, which can be stressful during periods of high call volume or staffing challenges. The job requires strong organizational skills and the ability to adapt to changing priorities, but stress levels vary depending on workload and support systems in place.
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Wfm Coach jobs near you
Infographic showing various Wfm Coach job openings in the United States as of August 2026, with employment types broken down into 44% Full Time, 55% Part Time, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $46,678 per year, or $22.4 per hour.

Optical Manager - Hillsboro, OR

Eyefinity, Inc.

Hillsboro, OR • On-site

$65 - $91/hr

Other

Posted 5 days ago

Job description

## Optical Manager - Hillsboro, ORApplyremote type: Onsitelocations: Hillsboro, ORtime type: Full timeposted on: Posted Yesterdayjob requisition id: R-9839The basic function of the Optical Manager is to drive profitable sales growth. This must be accomplished through development of a positive and productive retail-selling environment that ensures premier customer service, customer retention, as well as outstanding associate/doctor/host satisfaction and retention.Drive profitable store sales by fostering a retail selling cultureDevelop professional business relationships with DoctorsRecruit, train, develop, motivate, coach, and retain World Class AssociatesEnsure store is effectively merchandised and presented according to standardsEnsure high quality through accurate measurements, correct pricing, AcuityLogic/Eyefinity/OfficeMate entry, and realistic delivery time quoteMaximize Managed Vision Care relationships and sales opportunitiesEnsure timely implementation of approved Marketing programs and initiatives.Ensure positive and productive host relationships**Job Specifications***Typically has the following skills or abilities:*Bachelor's degree in related field or equivalent work experienceThree years of experience as an opticianMinimum three years supervisory/lead experienceState licensure or certification by a nationally-recognized optician association as an opticianProven track record of sales growth through sales skills and accountability for sales resultsAbility to facilitate, train (through practice and role-play), coach, and develop excellent, results-oriented, customer-oriented, retail/sales-oriented associates/teamsAbility to recruit and select associates/teamsProven experience and results with a retail or customer service establishmentAbility to present and implement decisive and creative solutions to issues/opportunities to grow the businessAbility to provide enthusiastic and concise communication to meet/exceed customer expectations as well as foster positive and results-oriented associate, doctor, and host relationshipsSuccess in store merchandising and attention to detailAbility to manage priorities through adaptability, willingness to take calculated risks, and follow-upFor roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP location and WFM), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignmentCompensation range for the role is listed below. Applicable salary ranges may differ across markets.Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here. Salary Ranges: $65,000.00 - $91,405.00VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing. #J-18808-Ljbffr

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