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Senior Workforce Manager Jobs in Detroit, MI (NOW HIRING)

FORD

WorkForce Software Consultant

Dearborn, MI · On-site

Ford Motor Company is looking for a Senior WorkForce Software Configuration Engineer to support its ATLAS program, which manages workforce solutions for 55,000+ employees across the US and Canada.

Sedgwick

Workforce Absence Team Lead Sr

Southfield, MI · Hybrid

Maintains proactive communication, manage claim inquiries, and track action items to ensure timely resolution. * Prepares formal correspondence, summaries, and recommendations to support client needs.

FastTek Global

Software Engineer #1062632

Dearborn, MI · On-site

$100 - $140/hr

... Senior WorkForce Software Configuration Engineer to join our ATLAS program team. * This is a critical role supporting the deployment and ongoing configuration of enterprise workforce management ...

FastTek

Software Engineer

Dearborn, MI · On-site

... Senior WorkForce Software Configuration Engineer to join our ATLAS program team. * This is a critical role supporting the deployment and ongoing configuration of enterprise workforce management ...

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Senior Workforce Manager information

What does a senior workforce manager do?

A Senior Workforce Manager oversees the planning, forecasting, and management of staffing resources to ensure optimal productivity and efficiency within an organization. They analyze workforce data, develop strategies for scheduling and staffing, and collaborate with department leaders to meet business objectives. Additionally, they are responsible for implementing workforce management tools and processes, identifying trends, and recommending improvements. Their role is critical in balancing labor costs with service quality, especially in environments like call centers, retail, or large organizations.

What are the key skills and qualifications needed to thrive as a senior workforce manager?

To thrive as a Senior Workforce Manager, you need expertise in workforce planning, data analysis, and resource forecasting, typically supported by a degree in business, HR, or a related field. Familiarity with workforce management software (such as Kronos or NICE), advanced Excel skills, and experience with scheduling systems are essential. Strong leadership, communication, and problem-solving abilities help foster team performance and drive process improvements. These skills ensure optimal staffing, cost efficiency, and high service levels in dynamic business environments.

How does a senior workforce manager typically collaborate with other departments to optimize staffing levels?

A Senior Workforce Manager works closely with various departments, such as operations, human resources, and finance, to ensure staffing aligns with business needs. They analyze data from these teams to forecast demand and adjust schedules accordingly. Regular meetings with department heads help anticipate upcoming projects or seasonal fluctuations, enabling proactive workforce planning. This cross-functional collaboration is key to maintaining service levels while controlling labor costs.

What is the difference between Senior Workforce Manager vs Workforce Analyst?

AspectSenior Workforce ManagerWorkforce Analyst
Required CredentialsBachelor's degree, experience in workforce planning, leadership skillsBachelor's degree, data analysis skills, proficiency in workforce software
Work EnvironmentStrategic planning, team management, cross-department collaborationData analysis, reporting, process improvement
Employer & Industry UsageUsed in HR, operations, and large organizations for staffing strategiesCommon in HR analytics, staffing departments, and consulting firms

The Senior Workforce Manager focuses on strategic staffing, team leadership, and workforce planning, while the Workforce Analyst specializes in data analysis, reporting, and optimizing workforce metrics. Both roles are essential in HR and operations but differ in scope and responsibilities.

Is senior workforce manager a good career?

A senior workforce manager is a leadership role responsible for overseeing staffing, scheduling, and workforce planning within an organization. It typically requires strong analytical, communication, and leadership skills, and offers opportunities for advancement into executive or strategic positions. The role is considered stable and in demand across various industries that rely on effective human resource management.

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For Senior Workforce Manager jobs in Detroit, MI, the most frequently searched job titles are:

What job categories do people searching Senior Workforce Manager jobs in Detroit, MI look for?

The top searched job categories for Senior Workforce Manager jobs in Detroit, MI are:

What cities near Detroit, MI are hiring for Senior Workforce Manager jobs?

Cities near Detroit, MI with the most Senior Workforce Manager job openings:

Senior Workforce Manager jobs near you
Infographic showing various Senior Workforce Manager job openings in Detroit, MI as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Senior WorkForce Software Configuration Engineer

HTC Global Services

Dearborn, MI • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

Senior WorkForce Software Configuration Engineer Overview / Summary

We are seeking a Senior WorkForce Software Configuration Engineer to support the configuration, deployment, and ongoing maintenance of enterprise workforce management solutions. The ideal candidate will have multiple years of direct, hands-on WorkForce Software configuration experience and a current WorkForce Software certification.

Key Responsibilities
  • Design, build, and maintain WorkForce Software configurations to support business requirements.
  • Provide hands-on configuration and deployment expertise for WorkForce Software modules, including Time and Attendance, Scheduling, Absence Case Tracking, Reporting, and Integrations.
  • Partner with HR, Payroll, Operations, and IT stakeholders to translate business requirements into system configurations.
  • Troubleshoot and resolve configuration issues while supporting system stability and data integrity.
  • Support testing, validation, and deployment of configuration changes across multiple deployment waves.
  • Ensure compliance with applicable timekeeping and leave of absence regulations across the United States and Canada.
  • Document configuration standards, processes, and change history.
  • Provide post-deployment support and serve as a subject matter expert for WorkForce Software functionality.
  • Collaborate with cross-functional teams, including HR, IT, Manufacturing Operations, and Finance.
  • Develop innovative solutions beyond standard configurations.
  • Balance technical requirements with user experience.
  • Navigate complexity and ambiguity while maintaining attention to detail.
  • Build strong relationships across diverse stakeholder groups.
  • Drive results in a deadline-driven environment.
Required Qualifications
  • Multiple years of direct, hands-on WorkForce Software configuration experience.
  • Current WorkForce Software certification.
  • Strong analytical and problem-solving skills.
  • Excellent communication skills with the ability to engage technical and non-technical stakeholders.
  • Demonstrated ability to work effectively in fast-paced, dynamic, deadline-driven environments.
  • Ability to manage multiple priorities and pivot between configuration work and business problem-solving.
  • Bachelor's degree.
  • Experience with SaaS.
Preferred Qualifications
  • Deep knowledge of WorkForce Software modules, including:
    • Time
    • Attendance
    • Absence Case Tracking
    • Scheduling
    • Reporting
    • Integrations
  • Experience configuring or supporting WorkForce Software in manufacturing environments or locations.
  • Knowledge of union and non-union workforce requirements.
  • Familiarity with manufacturing shift operations and scheduling complexity.
  • Experience with large-scale enterprise implementations involving 10,000+ employees.
  • Understanding of Canadian labor regulations and timekeeping requirements.

What Makes HTC A Great Place To Build Your Future

HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.

At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.

Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.

#LI-Hybrid #LI-RM1

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