ZipRecruiter

Log In

1

Wfm Scheduling Analyst Jobs (NOW HIRING)

Zoro

Real Time Specialist

Chicago, IL

$17.25 - $21.75/hr

Make staffing schedule decisions after analyzing trends and patterns of service level goals ... years experience within WFM, scheduling, management, or customer service center environment.

CYNET SYSTEMS

WFM Pro UKG Lead

Issaquah, WA · On-site

$57 - $62/hr

Configure and enhance UKG Pro WFM modules, including Timekeeping, Scheduling, Accruals and Leave Management, Attendance, Labor Tracking, and Workforce Analytics and Reporting. * Design and maintain ...

Chubb

WFM Lead, NA Contact Center

Phoenix, AZ · On-site

Serve as the WFM subject matter expert across multiple lines of business; lead stakeholder ... Analyze workforce performance data and recommend improvements to forecasts, schedules, and ...

Chubb

WFM Lead, NA Contact Center

Phoenix, AZ

Serve as the WFM subject matter expert across multiple lines of business; lead stakeholder ... Analyze workforce performance data and recommend improvements to forecasts, schedules, and ...

Moda Health

Workforce Management Analyst I

Portland, OR · On-site

Strong analytical, organizational, and detail orientation skills required. * Ability to multi-task ... Ensure WFM Schedule simulations are completed multiple times each day. * Grant WFM permissions as ...

Surgery Partners

HRIS Analyst I

Brentwood, TN · On-site +1

Should be subject matter expert in UKG Pro WFM Timekeeping, Advanced Scheduling, Leave Management, Accruals and Analytics. * Provides UKG Pro WFM technical support, system maintenance, support and ...

Surgery Partners

HRIS Analyst I

Brentwood, TN · On-site

Should be subject matter expert in UKG Pro WFM Timekeeping, Advanced Scheduling, Leave Management, Accruals and Analytics. * Provides UKG Pro WFM technical support, system maintenance, support and ...

My Wireless

Scheduling Specialist

San Juan, PR · On-site

$37K - $42K/yr

Analyze foot traffic trends, local events, and promotional calendars (e.g., new iPhone/Android ... Certification in Lean Six Sigma (Process optimization) or WFM professional certification.

MY WIRELESS

Scheduling Specialist

San Juan, PR

Analyze foot traffic trends, local events, and promotional calendars (e.g., new iPhone/Android ... Certification in Lean Six Sigma (Process optimization) or WFM professional certification.

Flex

WFM Real-Time Analyst

New York, NY · On-site

Flex enables our users to pay rent throughout the month on a schedule that better fits their ... Key Qualifications * 2+ years in a contact center environment; previous WFM Real-Time Analyst ...

next page

Showing results 1-20

All JobsWfm Scheduling Analyst Jobs

Wfm Scheduling Analyst information

See salary details

$36.5K

$76.5K

$125.5K

How much do wfm scheduling analyst jobs pay per year?

As of Jul 13, 2026, the average yearly pay for wfm scheduling analyst in the United States is $76,482.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,000.00 and $104,000.00 per year, depending on experience, location, and employer.

What are WFM Scheduling Analysts?

Workforce Management (WFM) Scheduling Analysts are professionals responsible for creating and maintaining efficient work schedules for employees, typically in environments like call centers or customer service operations. They analyze historical data, forecast workload, and optimize staffing levels to ensure the right number of employees are available to meet business needs while controlling labor costs. Their work helps maintain service levels, reduce wait times, and improve both employee and customer satisfaction. WFM Scheduling Analysts often use specialized software to generate schedules and monitor real-time adherence. They also collaborate with managers to adjust schedules based on changing business requirements.

What is the difference between Wfm Scheduling Analyst vs Workforce Analyst?

AspectWfm Scheduling AnalystWorkforce Analyst
CredentialsTypically requires a degree in business, analytics, or related field; certifications like CCW or WFM certifications are commonSimilar credentials; often holds degrees in analytics, operations, or business; certifications may overlap
Work EnvironmentWorks in call centers, customer service, or operations teams focusing on scheduling and staffingWorks across various industries analyzing workforce data, staffing, and productivity metrics
Employer & Industry UsageUsed mainly in contact centers, telecommunications, and service industriesUsed in multiple sectors including retail, healthcare, and finance for workforce planning

While both roles involve analyzing workforce data, the Wfm Scheduling Analyst primarily focuses on creating and managing staff schedules within call centers or customer service environments. The Workforce Analyst has a broader scope, analyzing overall workforce performance across industries. The roles often overlap in skills and certifications but differ in their specific focus areas.

What are the key skills and qualifications needed to thrive as a WFM Scheduling Analyst, and why are they important?

To excel as a WFM Scheduling Analyst, you need strong analytical skills, proficiency in data interpretation, and a background in workforce management, often supported by a degree in business, statistics, or a related field. Experience with workforce management software (like NICE, Verint, or Genesys), advanced Excel skills, and familiarity with forecasting tools are typical requirements. Attention to detail, communication, and problem-solving abilities help you collaborate effectively and adapt to changing business needs. These competencies are crucial for optimizing staffing, improving operational efficiency, and ensuring service level goals are consistently met.

What are some common challenges faced by WFM Scheduling Analysts in balancing staffing needs and operational efficiency?

WFM Scheduling Analysts often encounter challenges such as fluctuating call volumes, last-minute schedule changes, and balancing employee preferences with business requirements. They must use forecasting tools to anticipate demand while ensuring adherence to labor laws and company policies. Effective communication and collaboration with operations managers and frontline supervisors are essential to quickly resolve conflicts and maintain optimal coverage. Adapting to sudden changes, like unplanned absences or spikes in customer demand, is a key part of the role and requires strong analytical and problem-solving skills.
More about Wfm Scheduling Analyst jobs
What cities are hiring for Wfm Scheduling Analyst jobs? Cities with the most Wfm Scheduling Analyst job openings:
What states have the most Wfm Scheduling Analyst jobs? States with the most job openings for Wfm Scheduling Analyst jobs include:
What job categories do people searching Wfm Scheduling Analyst jobs look for? The top searched job categories for Wfm Scheduling Analyst jobs are:
Wfm Scheduling Analyst jobs near you
Infographic showing various Wfm Scheduling Analyst job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 86% Full Time, 6% Part Time, 1% Temporary, and 5% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $76,482 per year, or $36.8 per hour.
Labor Scheduler

Labor Scheduler

Industrial Resource Group

Florence, SC

$90K/yr

Full-time

Posted 16 days ago

Job description

Job Description A growing manufacturing organization is seeking a labor focused Scheduler to support labor planning, workforce efficiency, and operational performance. This role is responsible for developing and managing workforce schedules that align staffing resources with production demands, equipment availability, and business objectives. The successful candidate will collaborate closely with Operations, Supply Chain, Maintenance, Logistics, and Human Resources teams to ensure effective workforce utilization and operational continuity. This position is ideal for an analytical, detail-oriented professional who enjoys working with data, scheduling systems, and cross-functional teams in a fast-paced manufacturing environment. Schedule: Monday–Friday, Day Shift Key Responsibilities Develop and maintain daily, weekly, and long-range workforce schedules to support production requirements. Optimize labor utilization by aligning staffing levels with production demands, operational constraints, and equipment availability. Coordinate with cross-functional departments to ensure workforce plans support production forecasts and operational priorities. Manage workforce scheduling systems, including schedule patterns, employee skills, labor groups, and forecasting tools. Integrate workforce planning data with ERP/MRP systems to support accurate labor assignments and resource allocation. Monitor, analyze, and report on labor performance metrics, workforce trends, and seasonal staffing requirements. Adjust staffing plans in response to changing business needs while maintaining operational efficiency. Ensure workforce scheduling practices comply with applicable safety, quality, regulatory, and labor requirements. Support fair and consistent distribution of overtime and additional work opportunities. Participate in continuous improvement initiatives focused on increasing productivity, reducing waste, and enhancing workforce effectiveness. Job Requirements Bachelor’s degree or equivalent combination of education and relevant experience. 2+ years of experience in manufacturing operations, production planning, workforce scheduling, or a related field. Experience using workforce management (WFM) scheduling platforms. Proficiency with Microsoft Office applications, particularly Excel. Experience working with ERP/MRP systems. Strong analytical, organizational, and problem-solving skills. Excellent written and verbal communication abilities. Ability to manage multiple priorities and meet deadlines in a fast-paced environment. Knowledge of workforce planning, labor scheduling, and operational performance metrics. Preferred 3–5 years of experience within manufacturing, food production, agriculture, or other high-volume industrial operations. Experience with workforce forecasting and labor analytics. Knowledge of food safety, quality, regulatory, or workplace safety standards. Experience with business intelligence and reporting tools such as Power BI. Advanced Excel and data analysis skills. Additional Information Email: cpaisley irgsolution.com Subject: Labor Scheduler- Florence, SC Meet Your Recruiter Craig Paisley