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Vice President Wfm Jobs (NOW HIRING)

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Director, Workforce Management

Phoenix, AZ

About the Role The Director of Workforce Management is a newly created senior role on the PSC Operations SVP's leadership team, built to establish dedicated WFM ownership at a critical inflection ...

VSP Vision

Regional Vice President, Sales - East

$88K - $120K/yr

... WFM), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment #LI-MARCHON ...

NICE

OR

Own a portfolio of WEM accounts (IEX WFM, CXone WFM, EEM, ESP) and drive structured adoption ... Flag at-risk accounts early and coordinate internal response plans in alignment with the VP and ...

ATR

Customer Care Manager

Los Angeles, CA · On-site

$80K - $112K/hr

Customer Care Reports to: VP of Customer Experience Compensation: up to $112,320 What We're Looking ... The ideal candidate brings extensive Talkdesk Workforce Management (WFM) experience, deep call ...

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Vice President Wfm information

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$43.5K

$157.5K

$277.5K

How much do vice president wfm jobs pay per year?

As of Jul 27, 2026, the average yearly pay for vice president wfm in the United States is $157,532.00, according to ZipRecruiter salary data. Most workers in this role earn between $115,000.00 and $190,000.00 per year, depending on experience, location, and employer.

What is the difference between Vice President Wfm vs Workforce Planning Manager?

AspectVice President WfmWorkforce Planning Manager
CredentialsBachelor's/Master's in Business, Operations, or related field; experience in workforce managementBachelor's in Business, Operations, or related field; experience in workforce planning
Work EnvironmentExecutive leadership, strategic planning, cross-department collaborationOperational focus, team management, data analysis
Employer & Industry UsageLarge corporations, call centers, service industriesContact centers, retail, healthcare organizations
Search & Comparison IntentUnderstanding high-level strategic roles in WFMOperational workforce planning and management

The Vice President Wfm oversees strategic workforce management at an executive level, focusing on long-term planning and organizational goals. The Workforce Planning Manager handles day-to-day workforce analysis and planning within teams. While both roles require similar credentials, the VP Wfm operates at a higher strategic level, whereas the manager focuses on operational execution.

What cities are hiring for Vice President Wfm jobs? Cities with the most Vice President Wfm job openings:
What are the most commonly searched types of Wfm jobs? The most popular types of Wfm jobs are:
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Vice President Wfm jobs near you
Infographic showing various Vice President Wfm job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 68% In-person, 5% Hybrid, and 27% Remote job distribution, with an average salary of $157,532 per year, or $75.7 per hour.
Vice President, Contact Center Sales & Operations

Vice President, Contact Center Sales & Operations

Certus Pest Inc.

Tampa, FL

Other

Posted 24 days ago

Job description

Description

Vice President, Contact Center Sales & Operations


Tampa, FL - In Office Full-Time PE-Backed Home Services Platform Pest Control & Pool Services


About The Role

We run the revenue engine of a fast-growing, multi-state home services business. Every inbound call, every outbound dial, every booked job, every recurring service plan, and every customer interaction flows through our contact center. 


We are hiring a Vice President, Contact Center Sales & Operations to own that engine and make it grow. 


This is not a seat for a caretaker. It is built for a growth-minded operator who thinks like a technologist, leads like a coach, and reads data like a detective. You will lead Inside Sales, Customer Care, Retention, Scheduling, Workforce Management, and Quality as one integrated organization, turning conversation data, modern AI tooling, disciplined coaching, and operational excellence into measurable revenue growth. 


You will lead a team of more than 80 contact center professionals supporting leading pest control and pool service brands across multiple states. If you get energized by owning a number, deploying the right technology to move it, and uncovering insights others miss, we want to talk.


What You'll Own

The Revenue Number. Booking rate, outbound conversion, recurring service plan growth, retention, revenue per call, and customer lifetime value as hard, reported targets. 

The Growth Engine. Aggressive outbound and win-back motions across lapsed customers, unsold estimates, missed-call recovery, canceled accounts, seasonal campaigns, and customer re-engagement initiatives. 

The Insight. Mining call recordings, transcripts, lost-call data, sentiment trends, and operational metrics for patterns competitors never see, then turning them into action through pricing tests, script improvements, staffing optimization, and process enhancements. 

The Experience. Inbound care, scheduling, retention, and sales operating as one seamless customer journey, with automation handling volume so your people can focus on value.

The Technology. Ownership of the contact center stack, including AI agent-assist, conversation intelligence, intelligent routing, automation, workforce management, quality assurance, and performance platforms. 

The Team. Building and leading a high-performance, multi-state organization that combines accountability, coaching, operational discipline, customer obsession, and sales excellence.


The Tech You'll Command

CRM & Field Service: FieldRoutes, PestPac, ServiceTitan, or comparable 


Telephony & Dialer: Five9, NICE CXone, Genesys, Convoso 


Conversation Intelligence: Gong, Balto, Observe.AI Call Tracking & Attribution: CallRail, Invoca 


Operations: IVR, WFM, QA, agent-assist, and automation platforms

Requirements

 What You Bring

10+ years leading contact center operations with responsibility for sales, customer care, retention, scheduling, and operational performance. 

Home services contact center leadership experience required, including pest control, pool services, HVAC, plumbing, electrical, lawn care, or similar recurring-service businesses. 

Pest control contact center experience strongly preferred and will receive priority consideration. 

A documented track record of improving conversion rates, revenue per call, recurring revenue, customer retention, and customer satisfaction. 

Experience leading large, multi-layer teams across managers, supervisors, QA, WFM, training, and frontline agents. 

Hands-on command of modern CRM, field service, telephony, workforce management, QA, call attribution, automation, and AI conversation-intelligence platforms. 

A proven record of implementing automation or AI initiatives that produced measurable business results.

Experience operating in private equity-backed, multi-brand, acquisitive, or high-growth organizations is highly desirable.


Bonus Points

Direct pest control contact center experience. 

Experience supporting both pest control and pool service operations. 

Direct experience with FieldRoutes, PestPac, ServiceTitan, or comparable field-service platforms. 

Background scaling inside sales and customer care organizations across multiple brands and markets. 

Experience presenting performance results and technology initiatives to executive leadership, boards, or private equity stakeholders.


How To Apply

Ready to own the engine? Submit your resume and a short note describing a contact center metric you materially improved, how you improved it, and the measurable business impact delivered.

Apply