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Vice President Wfm Jobs (NOW HIRING)

VSP Vision

Regional Vice President, Sales - East

$88K - $120K/yr

... WFM), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment #LI-MARCHON ...

ATR

Customer Care Manager

Los Angeles, CA

$80K - $112K/hr

Customer Care Reports to: VP of Customer Experience Compensation: up to $112,320 What We're Looking ... The ideal candidate brings extensive Talkdesk Workforce Management (WFM) experience, deep call ...

COVU, Inc

Senior Product Manager - COVU OS

Los Angeles, CA · On-site

$140K - $200K/yr

Who You Are * 5+ years of Product Management experience, specifically in high-growth SaaS or WFM/CR ... Deep-dive interview with the VP of Product to ensure alignment on strategy vs. tactics. * Technical ...

COVU, Inc

Senior Product Manager - COVU OS

CA · On-site

$140K - $200K/yr

Who You Are * 5+ years of Product Management experience, specifically in high-growth SaaS or WFM/CR ... Deep-dive interview with the VP of Product to ensure alignment on strategy vs. tactics. * Technical ...

COVU

Senior Product Manager - COVU OS

Los Angeles, CA · On-site

$140K - $200K/yr

Who You Are * 5+ years of Product Management experience , specifically in high-growth SaaS or WFM ... Deep-dive interview with the VP of Product to ensure alignment on strategy vs. tactics. * Technical ...

COVU

Senior Product Manager - COVU OS

Los Angeles, CA · On-site

Who You Are * 5+ years of Product Management experience, specifically in high-growth SaaS or WFM/CR ... Deep-dive interview with the VP of Product to ensure alignment on strategy vs. tactics. * Technical ...

Memorial Health

924, MGR, PAYROLL

Springfield, IL · On-site

$43.71 - $67.76/hr

Under the direction and supervision of the Vice President of Finance, is responsible for System ... Maintains knowledge and understanding of the Workforce Management (WFM) system and works with ...

New

MIRA HOME

Director of Call Center Operations

Orem, UT · On-site

$110 - $125/hr

Lead weekly 1 on 1s with your direct functions (Outreach, Talent, Training, WFM/Systems, Quality ... Proactively communicate gaps and opportunities to the VP of Business Development * Take ownership ...

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All JobsVice President Wfm Jobs

Vice President Wfm information

See salary details

$43.5K

$157.5K

$277.5K

How much do vice president wfm jobs pay per year?

As of Aug 8, 2026, the average yearly pay for vice president wfm in the United States is $157,532.00, according to ZipRecruiter salary data. Most workers in this role earn between $115,000.00 and $190,000.00 per year, depending on experience, location, and employer.

What is the difference between Vice President Wfm vs Workforce Planning Manager?

AspectVice President WfmWorkforce Planning Manager
CredentialsBachelor's/Master's in Business, Operations, or related field; experience in workforce managementBachelor's in Business, Operations, or related field; experience in workforce planning
Work EnvironmentExecutive leadership, strategic planning, cross-department collaborationOperational focus, team management, data analysis
Employer & Industry UsageLarge corporations, call centers, service industriesContact centers, retail, healthcare organizations
Search & Comparison IntentUnderstanding high-level strategic roles in WFMOperational workforce planning and management

The Vice President Wfm oversees strategic workforce management at an executive level, focusing on long-term planning and organizational goals. The Workforce Planning Manager handles day-to-day workforce analysis and planning within teams. While both roles require similar credentials, the VP Wfm operates at a higher strategic level, whereas the manager focuses on operational execution.

What cities are hiring for Vice President Wfm jobs? Cities with the most Vice President Wfm job openings:
What are the most commonly searched types of Wfm jobs? The most popular types of Wfm jobs are:
What states have the most Vice President Wfm jobs? States with the most job openings for Vice President Wfm jobs include:
What job categories do people searching Vice President Wfm jobs look for? The top searched job categories for Vice President Wfm jobs are:
Vice President Wfm jobs near you
Infographic showing various Vice President Wfm job openings in the United States as of August 2026, with employment types broken down into 93% Full Time, 6% Part Time, and 1% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $157,532 per year, or $75.7 per hour.

Retail Delivery Head

Tata Consultancy Service Limited

Dallas, TX • On-site

$166K - $225K/yr

Full-time

Re-posted 15 days ago

Job description

The Retail Delivery Leader is responsible for leading large scale U.S. retail customer experience (CX) and contact center operations across omni channel service journeys including sales support, order management, fulfillment, returns/refunds, loyalty, and post purchase care. This role owns end to end delivery excellence encompassing SLAs, CX metrics, financial performance, workforce productivity, and transformation initiatives across complex, high volume retail environments. The role serves as a senior client facing leader managing multi tower retail operations while driving cost optimization, quality improvement, and AI led CX transformation for U.S. and global retail clients.
Job Responsibilities
• Lead and scale 200400+ FTEs US retail CX operations across voice, chat, email, social, and digital channels.
• Own end-to-end performance across CX metrics (CSAT, NPS), SLAs, quality, productivity, revenue protection, and cost-to-serve.
• Serve as the Retail CX Subject Matter Expert, with deep understanding of U.S. consumer journeys, peak/seasonal demand cycles, and event-led sales volatility.
• Establish standardized delivery governance, operational rigor, and scalable operating models across retail service towers.
• Act as a senior client partner interfacing with VP/SVP-level stakeholders across Operations, Digital, CX, and Transformation.
• Lead CX transformation initiatives including AI-led automation, conversational AI, analytics-driven insights, and digital/self-service enablement.
• Partner with Sales and Solutions teams on RFPs, solution design, pricing, workforce strategies, and value articulation for retail growth pursuits.
• Own financial outcomes including P&L levers, productivity improvement, margin expansion, and cost optimization.
• Drive Workforce Management (WFM) strategyforecasting, capacity planning, shrinkage control, and peak management (holidays, promotions).
• Build strong leadership bench strength; foster a high-performance, inclusive culture with focus on engagement, retention, and succession
• Deep expertise in SLA governance, service recovery, and enterprise-scale CX transformation.
• Executive-level communication skills with a data-driven, outcomes-oriented leadership approach
• Hands-on experience with omni-channel CX platforms and CRMs (e.g., Salesforce, Zendesk, Microsoft Dynamics), WFM tools, and QA platforms.
Qualifications:
• Bachelors or masters degree in business administration or related discipline
• 13+ years BPO and contact center delivery operations
• 10+ years in Retail contact center leadership roles
• Strong knowledge of U.S. retail operations including order lifecycle, payments, fulfillment, returns, refunds, and loyalty programs
• Hands on experience with omni c hannel CX platforms, CRMs, WFM, and QA tools
• Exposure to AI, automation, conversational AI, knowledge management, and CX analytics initiatives
• Experience working with U.S. based or global retail clients in transformation led engagements
• Lean Six Sigma Green or Black Belt Certification preferred
Salary Range: $166,600 - $225,400 a year
#LI-MG2

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