ZipRecruiter

Log In

1

Director Wfm Jobs (NOW HIRING)

Focus Cloud Americas LLC

WFM Consultants

Almont, CO · On-site

While the client is implementing Ubeya , direct experience with the platform is not required as ... Proven Workforce Management (WFM) experience * Strong Time Tracking and/or Scheduling expertise

Wellpath

WFM Specialist I Hourly

Franklin, TN · On-site

Overview As a WFM Specialist I at Wellpath, you will hold a pivotal position in enhancing workforce ... Direct staff scheduling experience preferred. * UKG, Salesforce, ServiceNow experience preferred ...

New

Wellpath

WFM Specialist I

Franklin, TN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

How you make a difference As a WFM Specialist I at Wellpath, you will hold a pivotal position in ... Direct staff scheduling experience preferred. * UKG, Salesforce, ServiceNow experience preferred ...

New

Wellpath

WFM Specialist I

Franklin, TN · On-site

$22.75 - $30.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

How you make a difference As a WFM Specialist I at Wellpath, you will hold a pivotal position in ... Direct staff scheduling experience preferred. * UKG, Salesforce, ServiceNow experience preferred ...

Wellpath

WFM Specialist I

Franklin, TN

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a WFM Specialist I at Wellpath, you will hold a pivotal position in enhancing workforce planning ... Direct staff scheduling experience preferred. * UKG, Salesforce, ServiceNow experience preferred ...

New

Align HCM

SmartCare Advisor - UKG Pro (WFM)

Saint Petersburg, FL · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Direct impact on client success, retention, and revenue outcomes Dealbreakers (Non-Negotiable) * No UKG WFM experience * No UKG WFM certification Why Align HCM? * Impact: Help organizations simplify ...

Wellpath

WFM Specialist I Hourly

Franklin, TN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

How you make a difference As a WFM Specialist I at Wellpath, you will hold a pivotal position in ... Direct staff scheduling experience preferred. * UKG, Salesforce, ServiceNow experience preferred ...

Ross

Senior Director, IT (Transportation & WFM)

Dublin, CA · On-site

$158K - $297K/yr

The Senior Director, IT (Transportation & WFM) is a strategic technology leader responsible for driving the vision, roadmap, delivery, and operational excellence of systems supporting an end to end ...

next page

Showing results 1-20

All JobsWfm JobsDirector Wfm Jobs

Director Wfm information

See salary details

$33.5K

$117.5K

$195.5K

How much do director wfm jobs pay per year?

As of Aug 14, 2026, the average yearly pay for director wfm in the United States is $117,480.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,000.00 and $157,000.00 per year, depending on experience, location, and employer.

What does a director of workforce management do?

A Director of Workforce Management (WFM) oversees the planning, forecasting, scheduling, and real-time management of staff within an organization, often in customer service or call center environments. They are responsible for ensuring that the right number of employees are available at the right times to meet service goals while controlling labor costs. This role often involves analyzing data, implementing workforce technology solutions, and collaborating with multiple departments to improve efficiency and employee engagement.

What is the difference between Director Wfm vs Workforce Analyst?

AspectDirector WfmWorkforce Analyst
CredentialsTypically requires extensive experience in workforce management, certifications like CCWP or similar, and leadership skillsUsually holds a bachelor’s degree in business, operations, or related field; certifications like CCWA are common
Work EnvironmentLeads teams, develops strategies, and oversees WFM operations at a departmental or organizational levelAnalyzes data, creates reports, and supports WFM strategies through detailed analysis
Employer & Industry UsageCommonly found in large call centers, customer service, and contact centersFound across similar industries, often as a supporting role within WFM teams

The main difference is that the Director Wfm holds a leadership position responsible for strategic planning and team management, while the Workforce Analyst focuses on data analysis and supporting WFM operations. Both roles are essential but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a director of workforce management, and why are they important?

To excel as a Director of Workforce Management, you need expertise in strategic planning, workforce analytics, and a background in business administration or a related field. Familiarity with workforce management software (such as NICE, Genesys, or Verint), scheduling tools, and data analysis platforms is typically required, along with relevant certifications like CWFM. Outstanding leadership, problem-solving abilities, and effective communication distinguish top performers in this role. These skills are crucial for optimizing staffing efficiency, supporting business objectives, and driving operational excellence across the organization.

What are some common challenges faced by a director of workforce management, and how can they effectively address them?

A Director of Workforce Management often faces challenges such as accurately forecasting staffing needs, managing rapidly shifting workloads, and aligning workforce strategies with organizational goals. To address these, they must leverage advanced workforce analytics, maintain open communication with department leaders, and implement flexible scheduling tools. Building strong collaboration with HR, operations, and IT teams is essential to ensure smooth implementation of WFM initiatives and to quickly adapt to changing business demands.
More about Director Wfm jobs

What cities are hiring for Director Wfm jobs?

Cities with the most Director Wfm job openings:

What are the most commonly searched types of Wfm jobs?

The most popular types of Wfm jobs are:

What states have the most Director Wfm jobs?

States with the most job openings for Director Wfm jobs include:

What job categories do people searching Director Wfm jobs look for?

The top searched job categories for Director Wfm jobs are:

Director Wfm jobs near you
Infographic showing various Director Wfm job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 12% Part Time, 1% Temporary, and 1% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $117,480 per year, or $56.5 per hour.

WFM Consultants

Focus Cloud Americas LLC

Almont, CO • On-site

Other

Posted 13 days ago

Job description

Remote | 6-9 Month Contract | Cross Train Opportunity
At Focus Cloud, we are partnering with a global enterprise organisation currently undergoing a major Workday harmonisation programme following significant merger and acquisition activity. As part of this transformation, the client is deploying a new Workforce Management (WFM) solution across its operations and is looking to build a team of experienced WFM professionals to support the implementation.
We're seeking individuals with strong Time Tracking, Time & Attendance, Scheduling, and Workforce Management experience. While the client is implementing Ubeya, direct experience with the platform is not required as full training will be provided.
If you've worked with workforce management solutions such as UKG/Kronos, Workday, SAP SuccessFactors, Oracle, Blue Yonder, Infor, Reflexis, or other comparable platforms, we'd love to hear from you.
The Role You will join a large-scale implementation programme focused on deploying a new workforce management solution and supporting the harmonisation of workforce processes across the organisation.
Responsibilities
  • Support the implementation and rollout of a new Workforce Management solution
  • Contribute expertise around Time Tracking, Time & Attendance, and Scheduling processes
  • Participate in testing, validation, and deployment activities
  • Collaborate with business stakeholders, project teams, and end users
  • Support process harmonisation and adoption across the programme
  • Assist with issue resolution and implementation readiness activities
Required Experience
  • Proven Workforce Management (WFM) experience
  • Strong Time Tracking and/or Scheduling expertise
  • Experience supporting WFM implementations, deployments, or transformation programmes
  • Ability to work effectively within large enterprise environments
  • Strong stakeholder engagement and communication skills
What's on Offer?
  • Fully remote working
  • Initial 6-9 month contract
  • Opportunity to join a high-profile global transformation programme
  • Full training on the client's Workforce Management platform (Ubeya)
  • Multiple openings available
If you have a strong background in Workforce Management, Time Tracking, or Scheduling and are interested in joining a major enterprise transformation programme, please apply with your latest CV.

Apply