ZipRecruiter

Log In

1

Director Wfm Jobs (NOW HIRING)

Mosaic Consulting Group

Sales Director - WFM (Remote)

$125K - $150K/yr

Due to our rapid growth, we are looking for a remote Sales Director to join our team. In this role, you'd lead Workforce Management (WFM) sales efforts across organizations in multiple industries ...

Upgrade

Director, Workforce Management

Phoenix, AZ

The Director will own end-to-end WFM strategy - forecasting, on/offshore capacity, real-time analytics, and tooling - and must be equally comfortable at the executive table and in the operational ...

IntouchCX

Director, Workforce Management

Clearwater, FL · On-site

$125K - $132K/yr

They will review and approve any WFM-related process for implementation. To drive innovation, the Director is expected to utilize Artificial Intelligence (AI) and automation not just to report ...

Maximus

WFM Manager - Nashville, TN

Nashville, TN · On-site

As a WFM Manager, you will lead all workforce management functions, including forecasting, staffing ... Manage direct reports and the cost-effective operation of all project tasks. - Manage ...

ZKTeco WFM

Technical Logistic Specialist

Tampa, FL · On-site

$42K - $46K/yr

This position carries direct responsibility for warehouse organization, cleanliness, and periodic ... With in-house large-volume manufacturing and a strong supply chain advantage , ZKTeco WFM ensures ...

next page

Showing results 1-20

All JobsDirector Wfm Jobs

Director Wfm information

See salary details

$33.5K

$117.5K

$195.5K

How much do director wfm jobs pay per year?

As of Jun 12, 2026, the average yearly pay for director wfm in the United States is $117,480.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,000.00 and $157,000.00 per year, depending on experience, location, and employer.

What does a Director of Workforce Management (WFM) do?

A Director of Workforce Management (WFM) oversees the planning, forecasting, scheduling, and real-time management of staff within an organization, often in customer service or call center environments. They are responsible for ensuring that the right number of employees are available at the right times to meet service goals while controlling labor costs. This role often involves analyzing data, implementing workforce technology solutions, and collaborating with multiple departments to improve efficiency and employee engagement.

What is the difference between Director Wfm vs Workforce Analyst?

AspectDirector WfmWorkforce Analyst
CredentialsTypically requires extensive experience in workforce management, certifications like CCWP or similar, and leadership skillsUsually holds a bachelor’s degree in business, operations, or related field; certifications like CCWA are common
Work EnvironmentLeads teams, develops strategies, and oversees WFM operations at a departmental or organizational levelAnalyzes data, creates reports, and supports WFM strategies through detailed analysis
Employer & Industry UsageCommonly found in large call centers, customer service, and contact centersFound across similar industries, often as a supporting role within WFM teams

The main difference is that the Director Wfm holds a leadership position responsible for strategic planning and team management, while the Workforce Analyst focuses on data analysis and supporting WFM operations. Both roles are essential but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a Director of Workforce Management, and why are they important?

To excel as a Director of Workforce Management, you need expertise in strategic planning, workforce analytics, and a background in business administration or a related field. Familiarity with workforce management software (such as NICE, Genesys, or Verint), scheduling tools, and data analysis platforms is typically required, along with relevant certifications like CWFM. Outstanding leadership, problem-solving abilities, and effective communication distinguish top performers in this role. These skills are crucial for optimizing staffing efficiency, supporting business objectives, and driving operational excellence across the organization.

What are some common challenges faced by a Director of Workforce Management, and how can they effectively address them?

A Director of Workforce Management often faces challenges such as accurately forecasting staffing needs, managing rapidly shifting workloads, and aligning workforce strategies with organizational goals. To address these, they must leverage advanced workforce analytics, maintain open communication with department leaders, and implement flexible scheduling tools. Building strong collaboration with HR, operations, and IT teams is essential to ensure smooth implementation of WFM initiatives and to quickly adapt to changing business demands.
More about Director Wfm jobs
What cities are hiring for Director Wfm jobs? Cities with the most Director Wfm job openings:
What are the most commonly searched types of Wfm jobs? The most popular types of Wfm jobs are:
What states have the most Director Wfm jobs? States with the most job openings for Director Wfm jobs include:
What job categories do people searching Director Wfm jobs look for? The top searched job categories for Director Wfm jobs are:
Director Wfm jobs near you
Infographic showing various Director Wfm job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $117,480 per year, or $56.5 per hour.
Sales Director - WFM (Remote)

Sales Director - WFM (Remote)

Mosaic Consulting Group

Remote

$125K - $150K/yr

Full-time

PTO

Posted 15 days ago

Job description

Based in Nashville, Tennessee, Mosaic Consulting Group helps businesses of all sizes and across all industries leverage their investment in UKG and SAP Technologies. We are more than a consulting company; we are a highly skilled team delivering value and exceptional service to our clients. Every day we strive to live up to our promise: Make a difference and inspire confidence.
Thanks to our commitment to exceptional client service and a thriving team culture, Mosaic has earned recognition on the Inc. 5000 list for four consecutive years, is a certified woman-owned business, and has been certified as a Great Place to Work for five years running. In 2025, we were honored to be named one of the Best Workplaces in Consulting & Professional Servicesâ„¢ and proudly recognized as the 2025 UKG Partner of the Year.
Due to our rapid growth, we are looking for a remote Sales Director to join our team. In this role, you'd lead Workforce Management (WFM) sales efforts across organizations in multiple industries, including healthcare, retail, hospitality, and more. If you love owning complex, consultative sales pursuits and being a high-impact individual contributor, this role is for you.
What You'll Do:
  • Sell outcome-based consulting services to organizations focused on implementing, optimizing, supporting, or expanding their Workforce Management (WFM), Time & Attendance, Scheduling, and Labor Optimization solutions.
  • Own and execute account strategies across Enterprise and Mid-Market organizations spanning healthcare, retail, hospitality, and other workforce-intensive industries.
  • Lead complex, multi-threaded sales cycles involving HR, Operations, Finance, IT, and Executive teams.
  • Conduct deep discovery to understand workforce and operational challenges across industries, including:
    • Labor cost control and productivity optimization
    • Complex scheduling and shift coverage requirements
    • Overtime management and compliance risk
    • Union and non-union labor environments
    • Multi-location and multi-state workforce operations
  • Translate operational complexity into a clear, quantified value proposition tied to labor efficiency, cost savings, workforce productivity, and operational performance.
  • Partner closely with Mosaic delivery leaders to create solution scope, phased roadmaps, business cases, and long-term transformation strategies.
  • Identify expansion opportunities post-implementation across optimization, managed services, and change management.
  • Maintain disciplined opportunity management, forecasting accuracy, and pipeline hygiene within CRM.

What makes you successful:
Need to haves:
  • 5+ years of experience in consultative sales, enterprise solution selling, or professional services sales.
  • Experience selling into multiple industries, with a strong preference for experience in sectors such as healthcare, retail, hospitality, or other labor-intensive environments.
  • Demonstrated success managing complex, multi-stakeholder sales cycles with executive-level engagement.
  • Experience selling:
    • Consulting services (implementation, optimization, managed services)
    • Workforce Management (WFM), Scheduling, Time & Attendance, or related solutions
  • Ability to articulate value related to labor efficiency, compliance, cost control, and workforce productivity across diverse industries.
  • Exceptional presentation, written, and verbal communication skills.
  • Highly self-directed with the ability to manage long sales cycles and multiple enterprise pursuits.
  • Comfortable working fully remote with travel as required for client and partner engagement.

Nice to haves:
  • A completed Bachelor's degree from an accredited University

How You'll Be Measured:
  • Achievement of quarterly and annual revenue targets
  • Maintenance of a healthy pipeline equal to3x annual sales plan
  • Quality of opportunities (deal size, strategic relevance, expansion potential)

What We Offer You:
  • Competitive base salary of $125,000-$150,000 with a strong commission structure (OTE of $300K)
  • Comprehensive benefits, PTO, and perks package
  • An award-winning company culture in a flexible, remote environment

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Apply