ZipRecruiter

Log In

1

Director Wfm Jobs (NOW HIRING)

Upgrade

Director, Workforce Management

Phoenix, AZ

The Director will own end-to-end WFM strategy - forecasting, on/offshore capacity, real-time analytics, and tooling - and must be equally comfortable at the executive table and in the operational ...

Maximus

WFM Manager - Nashville, TN

Nashville, TN · On-site

As a WFM Manager, you will lead all workforce management functions, including forecasting, staffing ... Manage direct reports and the cost-effective operation of all project tasks. - Manage ...

ZKTeco WFM

Technical Logistic Specialist

Tampa, FL · On-site

$42K - $46K/yr

This position carries direct responsibility for warehouse organization, cleanliness, and periodic ... With in-house large-volume manufacturing and a strong supply chain advantage , ZKTeco WFM ensures ...

Five9

OR · On-site

$232K - $243K/yr

We are seeking a Product Management Director - Workforce Engagement to lead the future of ... The ideal candidate brings a proven track record in QM and WFM product management, hands-on ...

next page

Showing results 1-20

All JobsDirector Wfm Jobs

Director Wfm information

See salary details

$33.5K

$117.5K

$195.5K

How much do director wfm jobs pay per year?

As of Jul 3, 2026, the average yearly pay for director wfm in the United States is $117,480.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,000.00 and $157,000.00 per year, depending on experience, location, and employer.

What does a Director of Workforce Management (WFM) do?

A Director of Workforce Management (WFM) oversees the planning, forecasting, scheduling, and real-time management of staff within an organization, often in customer service or call center environments. They are responsible for ensuring that the right number of employees are available at the right times to meet service goals while controlling labor costs. This role often involves analyzing data, implementing workforce technology solutions, and collaborating with multiple departments to improve efficiency and employee engagement.

What is the difference between Director Wfm vs Workforce Analyst?

AspectDirector WfmWorkforce Analyst
CredentialsTypically requires extensive experience in workforce management, certifications like CCWP or similar, and leadership skillsUsually holds a bachelor’s degree in business, operations, or related field; certifications like CCWA are common
Work EnvironmentLeads teams, develops strategies, and oversees WFM operations at a departmental or organizational levelAnalyzes data, creates reports, and supports WFM strategies through detailed analysis
Employer & Industry UsageCommonly found in large call centers, customer service, and contact centersFound across similar industries, often as a supporting role within WFM teams

The main difference is that the Director Wfm holds a leadership position responsible for strategic planning and team management, while the Workforce Analyst focuses on data analysis and supporting WFM operations. Both roles are essential but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a Director of Workforce Management, and why are they important?

To excel as a Director of Workforce Management, you need expertise in strategic planning, workforce analytics, and a background in business administration or a related field. Familiarity with workforce management software (such as NICE, Genesys, or Verint), scheduling tools, and data analysis platforms is typically required, along with relevant certifications like CWFM. Outstanding leadership, problem-solving abilities, and effective communication distinguish top performers in this role. These skills are crucial for optimizing staffing efficiency, supporting business objectives, and driving operational excellence across the organization.

What are some common challenges faced by a Director of Workforce Management, and how can they effectively address them?

A Director of Workforce Management often faces challenges such as accurately forecasting staffing needs, managing rapidly shifting workloads, and aligning workforce strategies with organizational goals. To address these, they must leverage advanced workforce analytics, maintain open communication with department leaders, and implement flexible scheduling tools. Building strong collaboration with HR, operations, and IT teams is essential to ensure smooth implementation of WFM initiatives and to quickly adapt to changing business demands.
More about Director Wfm jobs
What cities are hiring for Director Wfm jobs? Cities with the most Director Wfm job openings:
What are the most commonly searched types of Wfm jobs? The most popular types of Wfm jobs are:
What states have the most Director Wfm jobs? States with the most job openings for Director Wfm jobs include:
What job categories do people searching Director Wfm jobs look for? The top searched job categories for Director Wfm jobs are:
Director Wfm jobs near you
Infographic showing various Director Wfm job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 86% Full Time, and 13% Part Time. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $117,480 per year, or $56.5 per hour.

HR and Office Operation Administrator

ZKTeco WFM

Tampa, FL • On-site

$50K - $60K/yr

Other

Medical, Dental, PTO

Posted 10 days ago

Job description

Benefits:
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Paid time off
  • Profit sharing
  • Training & development
About ZKTeco WFM
ZKTeco WFM supports enterprise customers and software partners with workforce management time clocks, cloud-based device management software, and implementation services. We are a fast-growing company with a strong culture of execution, accountability, and customer service.
Position Summary
ZKTeco WFM is hiring an HR & Office Administrator to manage day-to-day HR administration, ADP payroll coordination, and office operations. This role is critical to ensuring our HR processes, employee documentation, onboarding/offboarding, and office environment are organized, compliant, and running smoothly.
This role supports approximately 30 employees, with a mix of on-site and remote staff (about 65% remote), and reports directly to the CEO. This position is ideal for someone who thrives on structure, checklists, follow-ups, and strong operational discipline.
This is a 100% on-site role in our Tampa office.
Key Responsibilities
Payroll Administration (ADP)
  • Own payroll administration and semi-monthly payroll coordination using ADP
  • Collect, verify, and validate payroll inputs (attendance, salary changes, bonuses, reimbursements, etc.)
  • Coordinate payroll processing, resolve discrepancies, and ensure timely completion
  • Maintain payroll documentation and ensure proper approvals and records
HR Operations and Compliance
  • Maintain employee HR files and documentation (digital and physical)
  • Support HR policy compliance: acknowledgments, tracking, and documentation
  • Track and administer PTO requests, approvals, balances, and reporting
  • Maintain HR trackers and ensure data accuracy across systems
  • Support employee requests and route sensitive issues appropriately
Recruiting Administration
  • Create and manage job postings across platforms
  • Review resumes and coordinate screening steps
  • Schedule interviews and coordinate with hiring managers
  • Communicate with candidates and maintain recruiting trackers
  • Ensure a professional and timely candidate experience
Onboarding and Offboarding
  • Own onboarding administration: offer documentation coordination, checklists, scheduling, policy acknowledgments
  • Coordinate setup requests (equipment, office readiness, access provisioning requests)
  • Own offboarding checklists: equipment recovery coordination, access removal requests, documentation completion
Office Management and Administration
  • Keep the office clean, professional, organized, and meeting-ready at all times
  • Coordinate office vendors (cleaning, internet, security, repairs, deliveries, etc.)
  • Order office supplies, snacks, and materials
  • Order and manage employee equipment and office needs (laptops, peripherals, supplies)
  • Maintain inventory tracking for supplies and equipment
General Administrative Support
  • Act as the internal "go-to" person for office and administrative coordination
  • Support leadership with scheduling, reminders, follow-ups, and operational organization
  • Take ownership of tasks that may arise outside this job description as required in a small-office environment
Qualifications
  • 2 to 5 years experience in HR administration, office management, payroll administration, or similar role
  • Experience coordinating payroll using ADP strongly preferred
  • Strong attention to detail, follow-through, and execution discipline
  • Mature handling of confidential information (payroll, employee records, HR matters)
  • Strong written and verbal communication skills
  • Comfortable working independently, prioritizing, and taking ownership
Why Join ZKTeco WFM
  • Direct visibility and partnership with CEO
  • Stable and growing company
  • Profit sharing and bonus opportunities
  • High-impact role with ownership and accountability

Compensation: $50,000.00 - $60,000.00 per year
ZKTeco WFM is a global leader in workforce data collection, delivering cost-effective, scalable, and high-quality solutions for Time & Attendance and Workforce Management Software partners, as well as Workday end customers. With over two decades of expertise, we provide a comprehensive suite of hardware, software, and integration tools-including advanced Ultima Time Clocks and CirrusDCS-to accurately track employee time and labor data, enhance self-service, and ensure compliance.
With in-house large-volume manufacturing and a strong supply chain advantage, ZKTeco WFM ensures quality, reliability, and innovation, delivering the lowest cost in the industry for software partners and Workday end customers.

Apply