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Dialer Operator Jobs (NOW HIRING)

DaBella

Dialer Systems Administrator

Austin, TX · On-site

$70K - $80K/yr

Contribute to system improvement projects, document Standard Operating Procedures (SOPs), create ... Working knowledge of dialer configurations and list management * Proven ability to support call ...

Dabella

$70K - $80K/yr

Contribute to system improvement projects, document Standard Operating Procedures (SOPs), create ... Working knowledge of dialer configurations and list management * Proven ability to support call ...

Dabella

Dialer Systems Administrator

Austin, TX

$70K - $80K/yr

Contribute to system improvement projects, document Standard Operating Procedures (SOPs), create ... Working knowledge of dialer configurations and list management * Proven ability to support call ...

Charlie Health

Senior Telephony Administrator

New York, NY · Remote

$94K - $127K/yr

Advise on contact center best practices for progressive dialer balancing, queue management, and ... Self-directed and comfortable operating independently as a contractor * Passion for mental health ...

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Dialer Operator information

Can I work in a call center without experience?

Dialer operator positions in call centers often do not require prior experience, as training is typically provided on the job. Basic skills such as communication, computer literacy, and the ability to follow scripts are usually sufficient for entry-level roles.

What is the highest paying call center job?

In call centers, roles such as sales managers, account executives, or specialized technical support positions tend to have the highest salaries. These roles often require advanced skills, certifications, or experience and may include performance-based bonuses or commissions that increase overall compensation.

What are dialer operations?

Dialer operations involve using automated systems or software to make phone calls, often for telemarketing, collections, or customer outreach. Dialer operators manage these systems to efficiently contact a large number of people, ensuring compliance with regulations and maintaining call quality. Skills in computer use and communication are important for this role.

What is the difference between Dialer Operator vs Call Center Agent?

AspectDialer OperatorCall Center Agent
Primary RoleManages automated dialing systems to connect calls efficientlyHandles inbound/outbound customer calls, providing support or sales
Required SkillsBasic technical knowledge of dialer systems, communication skillsCustomer service, communication, problem-solving
Work EnvironmentCall centers, telecommunication companiesCustomer service centers, sales offices
CertificationsNone typically required, technical familiarity helpfulCustomer service training often preferred

While both roles operate within call centers, a Dialer Operator primarily manages automated dialing systems to optimize call efficiency, whereas a Call Center Agent interacts directly with customers to provide support or sales. The roles differ mainly in technical involvement and customer interaction level, but both are essential in telecommunication and customer service industries.

What are the key skills and qualifications needed to thrive as a Dialer Operator, and why are they important?

To thrive as a Dialer Operator, you should possess strong attention to detail, data entry skills, and familiarity with call center operations, often supported by a high school diploma or equivalent. Knowledge of auto-dialer software, CRM systems, and basic telephony tools is typically required. Excellent communication, multitasking, and problem-solving abilities help you stand out in this role. These skills ensure efficient call handling, accurate data management, and high productivity in a fast-paced environment.

What are some common challenges a Dialer Operator faces when managing high call volumes, and how can they effectively address them?

Dialer Operators often encounter the challenge of balancing high call volumes while ensuring compliance with regulations and maintaining call quality. Managing dropped calls, minimizing wait times, and handling system glitches are frequent hurdles. Effective operators stay organized, monitor dialer performance metrics, and communicate proactively with supervisors and IT support. Regular training on the dialer software and time management skills also help operators stay efficient and focused during peak periods.

What is a Dialer Operator?

A Dialer Operator is a professional responsible for managing and operating auto-dialing systems used in call centers. Their main role is to ensure that outgoing calls are efficiently routed to available agents, maximizing productivity and minimizing downtime. They monitor call lists, troubleshoot technical issues with the dialing system, and may also generate reports on call performance. Dialer Operators play a crucial part in optimizing call flow and improving the overall efficiency of telemarketing, collections, or customer service campaigns.

What is the 3 month rule for jobs?

The 3 month rule for a dialer operator typically refers to a probation or trial period lasting three months, during which performance and reliability are evaluated before offering permanent employment. This period allows employers to assess skills such as communication, accuracy, and adherence to schedules. Successful completion may lead to full benefits and job security.
What job categories do people searching Dialer Operator jobs look for? The top searched job categories for Dialer Operator jobs are:
Dialer Operator jobs near you
Infographic showing various Dialer Operator job openings in the United States as of July 2026, with employment types broken down into 1% Internship, 9% As Needed, 13% Full Time, 1% Contract, 75% Nights, and 1% Summer. Highlights an 74% Physical, 3% Hybrid, and 23% Remote job distribution.
Dialer Systems Administrator

Dialer Systems Administrator

DaBella

Austin, TX • On-site

$70K - $80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

DaBella rating

7.5

Company rating: 7.5 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

15th of 50 rated home improvement suppliers and fitters

Job description

Location: Dallas, TX - We are looking for Local Applicants Only
Schedule: Monday-Friday (Occasional on-call and after-hours support may be required based on business needs)
Work Arrangement: Fully On-Site (Up to 10% travel may be required)
Compensation: $70,000-$80,000 annually
Overview:
The Junior Call Center Systems Administrator supports the administration, configuration, and optimization of Five9 and other CCaaS platforms, including integrations with Salesforce and enterprise applications. This role assists with maintaining IVRs, queues, call flows, and SMS/chat channels, provides frontline user support and troubleshooting, and helps monitor and improve call center campaigns and workflows to ensure efficient operations and strong agent productivity.
What You'll do:
  • Administer and configure Five9 and other call center platforms, including integrations with Salesforce and enterprise applications.
  • Maintain and optimize IVRs, call queues, campaigns, dialing strategies, SMS/chat channels, communication workflows, call routing, agent skills, and campaign priorities to support daily operations.
  • Manage user provisioning, role assignments, phone numbers, and messaging flows while ensuring secure, efficient system access.
  • Monitor and fine-tune call pacing, system performance, and platform reliability to maximize productivity, improve connect rates, minimize dropped calls, and troubleshoot issues, escalating when needed.
  • Resolve call center agent system issues while providing exceptional customer service and support to end users and stakeholders.
  • Administer and support additional company phone systems to ensure reliable customer service and internal communications.
  • Maintain expertise across supported call center platforms and integrations, collaborating with the Enterprise Applications team to enhance Salesforce connectivity, platform performance, automation, and the overall agent experience.
  • Contribute to system improvement projects, document Standard Operating Procedures (SOPs), create user guides, and ensure compliance with data security, privacy, regulatory, and operational standards.

Qualifications:
  • 1-2 years experience supporting or administering Call Center platforms, preferably Five9 or similar Call
  • Center as a Service (CCaaS) platforms
  • Associates or Bachelor's degree in information technology, computer science, or related field.
  • Equivalent experience may be considered
  • Hands-on experience with IVR Configuration, call routing, and real-time monitoring
  • Working knowledge of dialer configurations and list management
  • Proven ability to support call center systems, troubleshoot issues, and implement fixes
  • Ability to work collaboratively in a team environment and across departments
  • Strong analytical, problem solving and organizational skills and customer service orientation
  • Strong communication skills with the ability to translate technical concepts for non-technical stakeholders

Preferred Qualifications:
  • Five9 or other CCaaS Certified administrator or similar certifications
  • Experience supporting or working in a high volume call center environment
  • Proficiency with Five9 studio including scripting, IVR design and campaign configuration
  • Understanding of Salesforce or similar CRM platforms and their integrations with call center
  • technologies
  • Experience with other CCaaS platforms (e.g. Genesys, NICE InContact, Talkdesk)
  • Experience administering Mitel Cloud or other cloud based VOIP systems
  • Documentation skills including SOPs, technical guides, and training materials

Benefits & Perks:
  • Medical, Dental, Vision, HSA, Life Insurance, Disability Coverage, and Pet Insurance
  • 401(k), Employee Assistance Program (EAP), UHC Rewards, Rally Health, and One Pass Select
  • Paid professional development, leadership training, and relocation opportunities nationwide
  • 80 hours of PTO, 6 paid holidays, and Volunteer Paid Time Off (VPTO)

For more information, please visit DaBella.us
DaBella is a values-focused company that works for people who want to work to help others create value. The kind of company people want to work with and work for. We do it differently than most.
Change is constant, but our values remain steadfast: We Lead, We Care, We Grow.
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