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Dialer Operator Jobs (NOW HIRING)

DaBella

Dialer Systems Administrator

Austin, TX · On-site

$70K - $80K/yr

Contribute to system improvement projects, document Standard Operating Procedures (SOPs), create ... Working knowledge of dialer configurations and list management * Proven ability to support call ...

Dabella

$70K - $80K/yr

Contribute to system improvement projects, document Standard Operating Procedures (SOPs), create ... Working knowledge of dialer configurations and list management * Proven ability to support call ...

Dabella

Dialer Systems Administrator

Austin, TX

$70K - $80K/yr

Contribute to system improvement projects, document Standard Operating Procedures (SOPs), create ... Working knowledge of dialer configurations and list management * Proven ability to support call ...

CrossCountry Mortgage

Customer Service Representative

Miami, FL · On-site

$15.25 - $20.75/hr

CrossCountry Mortgage Customer Service Representative (Dialer) CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over ...

Prutech Solutions

Collection Representative

Brooklyn, NY · On-site

$24/hr

Follow established standard operating procedures for call flow and collections practices. * Explain ... Navigate software, email, dialer softphone, and desk phone. * Perform other duties as assigned.

Allenwood Services LLC

Customer Growth Specialist

Wall, NJ · On-site

$17.50 - $23.25/hr

As a locally owned and operated business, we pride ourselves on professionalism, personalized ... Use a predictive dialer to engage prospects, leads, and previous customers * Sell lawn ...

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Dialer Operator information

What is the difference between Dialer Operator vs Call Center Agent?

AspectDialer OperatorCall Center Agent
Primary RoleManages automated dialing systems to connect calls efficientlyHandles inbound/outbound customer calls, providing support or sales
Required SkillsBasic technical knowledge of dialer systems, communication skillsCustomer service, communication, problem-solving
Work EnvironmentCall centers, telecommunication companiesCustomer service centers, sales offices
CertificationsNone typically required, technical familiarity helpfulCustomer service training often preferred

While both roles operate within call centers, a Dialer Operator primarily manages automated dialing systems to optimize call efficiency, whereas a Call Center Agent interacts directly with customers to provide support or sales. The roles differ mainly in technical involvement and customer interaction level, but both are essential in telecommunication and customer service industries.

What are the key skills and qualifications needed to thrive as a dialer operator, and why are they important?

To thrive as a Dialer Operator, you should possess strong attention to detail, data entry skills, and familiarity with call center operations, often supported by a high school diploma or equivalent. Knowledge of auto-dialer software, CRM systems, and basic telephony tools is typically required. Excellent communication, multitasking, and problem-solving abilities help you stand out in this role. These skills ensure efficient call handling, accurate data management, and high productivity in a fast-paced environment.

What are some common challenges a dialer operator faces when managing high call volumes, and how can they effectively address them?

Dialer Operators often encounter the challenge of balancing high call volumes while ensuring compliance with regulations and maintaining call quality. Managing dropped calls, minimizing wait times, and handling system glitches are frequent hurdles. Effective operators stay organized, monitor dialer performance metrics, and communicate proactively with supervisors and IT support. Regular training on the dialer software and time management skills also help operators stay efficient and focused during peak periods.

What is a dialer operator?

A Dialer Operator is a professional responsible for managing and operating auto-dialing systems used in call centers. Their main role is to ensure that outgoing calls are efficiently routed to available agents, maximizing productivity and minimizing downtime. They monitor call lists, troubleshoot technical issues with the dialing system, and may also generate reports on call performance. Dialer Operators play a crucial part in optimizing call flow and improving the overall efficiency of telemarketing, collections, or customer service campaigns.

What job categories do people searching Dialer Operator jobs look for?

The top searched job categories for Dialer Operator jobs are:

Dialer Operator jobs near you
Infographic showing various Dialer Operator job openings in the United States as of August 2026, with employment types broken down into 43% Full Time, 55% Part Time, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution.

Collections Strategy & Outbound Dialer Manager

Foundever

Remote

Full-time

Posted 8 days ago

Foundever rating

5.6

Company rating: 5.6 out of 10

Based on 193 frontline employees who took The Breakroom Quiz

42nd of 71 rated call and contact centers

Job description

About Us

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we are the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

The Role

This is not a process-maintenance role. As Manager, Collections Dialer Strategy & Operational Optimization, you are the Collections Practice's go-to operating specialist — deployed where it matters most and when it matters most.

You operate in two distinct modes:

Launch Mode
You step into new collections program launches from day one — building the contact engine, establishing the operating model, setting KPI baselines, and standing up the pilot framework. You don't inherit structure. You create it.

Recovery Mode

You step into existing programs running yellow or red on KPIs. You diagnose the root cause, cut through the noise, and define a clear, executable path back to green.

This is a runway role. The role serves as direct coach, and the right candidate grows under that mentorship into broader collections operational subject matter expertise — agent comp design, training and speed-to-competency, coaching cadence, QA methodology, and unit economics. Controlled recovery at scale is the moat — proven in operating data, not claimed.

Skills and Capabilities 

  • 5+ years in outbound contact center operations, dialer management, collections operations, revenue cycle, or high-volume regulated customer contact — with direct accountability for campaign performance and operating outcomes, including 3+ years hands-on managing dialer campaigns, outbound pacing, list strategy, contact attempts, and real-time performance.
  • Fluency with predictive, preview, progressive, manual, and blended dialing — including pacing, AMD, abandonment, retry logic, penetration, and caller ID strategy.
  • Strong understanding of outbound contact governance: TCPA-sensitive practices and equivalent local regulatory frameworks; consent, suppression, opt-outs, DNC, time-zone logic, contact frequency, and complaint risk.
  • Analytical discipline — can explain performance movement through data, root cause, and action, not instinct.
  • Track record partnering effectively across Operations, WFM, QA, Compliance, Analytics, Technology, and vendors — including the ability to translate operational data into clear executive recommendations.
  • Professional fluency in English — written and verbal. The role reports to a US-based Head of Collections Practice and requires English fluency for executive communication and global stakeholder collaboration.
  • Strong desire to grow in the collections operational and content space — this is a runway role with direct coaching from the Head of Collections Practice. The right candidate brings the dialer foundation and the appetite to build broader collections expertise over time.

What We Offer

  • Competitive compensation package.
  • Excellent learning and development opportunities (AI, technology, evolving BPO landscape).
  • Growth opportunities within an expanding team.
  • Fully remote working available
  • This role can be based in any of these Foundever locations: (India, Philipines, LATAM)

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