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Dialer Operator Jobs (NOW HIRING)

Crosscountrymortgage

Internal Sales Agent

Rockaway, NJ · On-site

... operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our ... Team members gain handson experience using CCM's CRM and dialer systems, conducting outreach across ...

CPI Security

Collections Manager

Charlotte, NC · On-site

The successful candidate will enforce policies and standard operating procedures (SOPs ... Contact center experience of 7+ years including dialer activity * Proven experience in collections ...

CPI Security

Collections Manager

Charlotte, NC · On-site

The successful candidate will enforce policies and standard operating procedures (SOPs ... Contact center experience of 7+ years including dialer activity * Proven experience in collections ...

CPI Security

Collections Manager

Charlotte, NC

The successful candidate will enforce policies and standard operating procedures (SOPs ... Contact center experience of 7+ years including dialer activity * Proven experience in collections ...

SIXPAC

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Logan, UT · Remote

$45K - $90K/yr

SIXPAC is a business operating system with built-in payments -- the software small business owners ... You'll get a full ramp -- product training, live call coaching, and a dialer with a built-in lead ...

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SIXPAC

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Galveston, TX · Remote

$45K - $90K/yr

SIXPAC is a business operating system with built-in payments -- the software small business owners ... You'll get a full ramp -- product training, live call coaching, and a dialer with a built-in lead ...

New

SIXPAC

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Amarillo, TX · Remote

$45K - $90K/yr

SIXPAC is a business operating system with built-in payments -- the software small business owners ... You'll get a full ramp -- product training, live call coaching, and a dialer with a built-in lead ...

New

SIXPAC

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Cedar City, UT · Remote

$45K - $90K/yr

SIXPAC is a business operating system with built-in payments -- the software small business owners ... You'll get a full ramp -- product training, live call coaching, and a dialer with a built-in lead ...

New

SIXPAC

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Salt Lake City, UT · Remote

$45K - $90K/yr

SIXPAC is a business operating system with built-in payments -- the software small business owners ... You'll get a full ramp -- product training, live call coaching, and a dialer with a built-in lead ...

New

SIXPAC

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Ogden, UT · Remote

$45K - $90K/yr

SIXPAC is a business operating system with built-in payments -- the software small business owners ... You'll get a full ramp -- product training, live call coaching, and a dialer with a built-in lead ...

New

SIXPAC

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Fort Worth, TX · Remote

$45K - $90K/yr

SIXPAC is a business operating system with built-in payments -- the software small business owners ... You'll get a full ramp -- product training, live call coaching, and a dialer with a built-in lead ...

New

SIXPAC

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Start Your Sales Career Here -- Salary, Commission, Recurring Residuals

Beaver, UT · Remote

$45K - $90K/yr

SIXPAC is a business operating system with built-in payments -- the software small business owners ... You'll get a full ramp -- product training, live call coaching, and a dialer with a built-in lead ...

New

SIXPAC

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Heber, UT · Remote

$45K - $90K/yr

SIXPAC is a business operating system with built-in payments -- the software small business owners ... You'll get a full ramp -- product training, live call coaching, and a dialer with a built-in lead ...

New

SIXPAC

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Start Your Sales Career Here -- Salary, Commission, Recurring Residuals

Corpus Christi, TX · Remote

$45K - $90K/yr

SIXPAC is a business operating system with built-in payments -- the software small business owners ... You'll get a full ramp -- product training, live call coaching, and a dialer with a built-in lead ...

New

SIXPAC

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Austin, TX · Remote

$45K - $90K/yr

SIXPAC is a business operating system with built-in payments -- the software small business owners ... You'll get a full ramp -- product training, live call coaching, and a dialer with a built-in lead ...

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All JobsDialer Operator Jobs

Dialer Operator information

What is the difference between Dialer Operator vs Call Center Agent?

AspectDialer OperatorCall Center Agent
Primary RoleManages automated dialing systems to connect calls efficientlyHandles inbound/outbound customer calls, providing support or sales
Required SkillsBasic technical knowledge of dialer systems, communication skillsCustomer service, communication, problem-solving
Work EnvironmentCall centers, telecommunication companiesCustomer service centers, sales offices
CertificationsNone typically required, technical familiarity helpfulCustomer service training often preferred

While both roles operate within call centers, a Dialer Operator primarily manages automated dialing systems to optimize call efficiency, whereas a Call Center Agent interacts directly with customers to provide support or sales. The roles differ mainly in technical involvement and customer interaction level, but both are essential in telecommunication and customer service industries.

What are the key skills and qualifications needed to thrive as a dialer operator, and why are they important?

To thrive as a Dialer Operator, you should possess strong attention to detail, data entry skills, and familiarity with call center operations, often supported by a high school diploma or equivalent. Knowledge of auto-dialer software, CRM systems, and basic telephony tools is typically required. Excellent communication, multitasking, and problem-solving abilities help you stand out in this role. These skills ensure efficient call handling, accurate data management, and high productivity in a fast-paced environment.

What are some common challenges a dialer operator faces when managing high call volumes, and how can they effectively address them?

Dialer Operators often encounter the challenge of balancing high call volumes while ensuring compliance with regulations and maintaining call quality. Managing dropped calls, minimizing wait times, and handling system glitches are frequent hurdles. Effective operators stay organized, monitor dialer performance metrics, and communicate proactively with supervisors and IT support. Regular training on the dialer software and time management skills also help operators stay efficient and focused during peak periods.

What is a dialer operator?

A Dialer Operator is a professional responsible for managing and operating auto-dialing systems used in call centers. Their main role is to ensure that outgoing calls are efficiently routed to available agents, maximizing productivity and minimizing downtime. They monitor call lists, troubleshoot technical issues with the dialing system, and may also generate reports on call performance. Dialer Operators play a crucial part in optimizing call flow and improving the overall efficiency of telemarketing, collections, or customer service campaigns.

What job categories do people searching Dialer Operator jobs look for?

The top searched job categories for Dialer Operator jobs are:

Dialer Operator jobs near you
Infographic showing various Dialer Operator job openings in the United States as of August 2026, with employment types broken down into 43% Full Time, 55% Part Time, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution.

Internal Sales Agent

Crosscountrymortgage

Rockaway, NJ • On-site

Full-time

Medical, Dental, Vision, Retirement

Re-posted 24 days ago

Job description

CrossCountry Mortgage (CCM)is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You'll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview:

The Internal Sales Agent role serves as a path to a future career as a Loan Originator or Business Development Specialist. The role focuses on developing essential skills in customer engagement, lead cultivation, and sales pipeline support while working closely with Loan Officers to drive business growth. Team members gain handson experience using CCM's CRM and dialer systems, conducting outreach across multiple communication channels, and executing consistent followup strategies to strengthen client relationships and generate new opportunities. Daily coaching, training, and skillbuilding exercises reinforce professional development and prepare individuals to advance toward NMLS licensure and productionfocused roles.

Job Responsibilities:

  • Make outbound calls using CCM's CRM and dialer.
  • Build relationships through phone, text, email, and social media.
  • Schedule appointments for Loan Officers.
  • Re-engage past clients and older leads.
  • Prospecting neighborhoods around recent home sales
  • Update CRM with detailed notes.
  • Consistently follow up with prospects.
  • Work closely with Loan Officers to help grow their business.
  • Engage in daily coaching, training, and skillbuilding exercises.
  • Strive to increase conversations, appointments scheduled and completed, applications generated and loans funded.

Qualificationsand Skills:

  • Graduation from an accredited high school or equivalent.
  • 1+ years of customer service or sales experience, preferred.
  • Experience in using CRM (Customer Relationship Management) systems, preferred.
  • Customer-service mindset.
  • Excellent written, oral, and interpersonal communication skills.
  • Skill in completing a variety of tasks in a high-volume environment.
  • Commitment to earning NMLS license in preparation for roles such as Business Development Specialist and Licensed Loan Officer.
  • Self-motivated, goal oriented, and reliable.
  • Proficiency in Microsoft Office, preferred.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

#LI-CCMREC

CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success! careersatccm.com

CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: https://mycrosscountrybenefits.com

California residents: Please see CrossCountry's privacy statement for information about how CrossCountry collects and uses personal information about California applicants.

CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual's association with a member of a protected group or any other characteristic protected by federal, state, or local law ("Protected Characteristics"). The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion.

CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.NMLSConsumerAccess.org.

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