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Dialer Operator Jobs (NOW HIRING)

Rebar

Business Development Representative

New York, NY · On-site

  • Medical

  • Dental

  • Vision

About Rebar Rebar is building the AI operating system for commercial HVAC, Electrical, and Plumbing ... Work inside one live dialer as your system of record; no side spreadsheets, no manual pipeline ...

TecTammina

Call Center Manager

Tampa, FL · On-site

... dialer applications support 1+ years telephony support Working knowledge of Workforce Management ... operating systems Basic knowledge of networking technology Demonstrated superior written and verbal ...

CrossCountry Mortgage

Internal Sales Agent

Rockaway, NJ · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

... operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our ... Team members gain hands-on experience using CCM's CRM and dialer systems, conducting outreach ...

Savista

Customer Service Rep 1 (Medical bad debt)

$16.50 - $22.25/hr

... operating within multiple client systems. This position provides customer service support and ... Through both inbound and outbound calls leveraging an auto-dialer, negotiate payment with patients ...

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Dialer Operator information

What is the difference between Dialer Operator vs Call Center Agent?

AspectDialer OperatorCall Center Agent
Primary RoleManages automated dialing systems to connect calls efficientlyHandles inbound/outbound customer calls, providing support or sales
Required SkillsBasic technical knowledge of dialer systems, communication skillsCustomer service, communication, problem-solving
Work EnvironmentCall centers, telecommunication companiesCustomer service centers, sales offices
CertificationsNone typically required, technical familiarity helpfulCustomer service training often preferred

While both roles operate within call centers, a Dialer Operator primarily manages automated dialing systems to optimize call efficiency, whereas a Call Center Agent interacts directly with customers to provide support or sales. The roles differ mainly in technical involvement and customer interaction level, but both are essential in telecommunication and customer service industries.

What are the key skills and qualifications needed to thrive as a dialer operator, and why are they important?

To thrive as a Dialer Operator, you should possess strong attention to detail, data entry skills, and familiarity with call center operations, often supported by a high school diploma or equivalent. Knowledge of auto-dialer software, CRM systems, and basic telephony tools is typically required. Excellent communication, multitasking, and problem-solving abilities help you stand out in this role. These skills ensure efficient call handling, accurate data management, and high productivity in a fast-paced environment.

What are some common challenges a dialer operator faces when managing high call volumes, and how can they effectively address them?

Dialer Operators often encounter the challenge of balancing high call volumes while ensuring compliance with regulations and maintaining call quality. Managing dropped calls, minimizing wait times, and handling system glitches are frequent hurdles. Effective operators stay organized, monitor dialer performance metrics, and communicate proactively with supervisors and IT support. Regular training on the dialer software and time management skills also help operators stay efficient and focused during peak periods.

What is a dialer operator?

A Dialer Operator is a professional responsible for managing and operating auto-dialing systems used in call centers. Their main role is to ensure that outgoing calls are efficiently routed to available agents, maximizing productivity and minimizing downtime. They monitor call lists, troubleshoot technical issues with the dialing system, and may also generate reports on call performance. Dialer Operators play a crucial part in optimizing call flow and improving the overall efficiency of telemarketing, collections, or customer service campaigns.

What job categories do people searching Dialer Operator jobs look for?

The top searched job categories for Dialer Operator jobs are:

Dialer Operator jobs near you
Infographic showing various Dialer Operator job openings in the United States as of August 2026, with employment types broken down into 43% Full Time, 55% Part Time, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution.

VP, Consumer Collections Pod Leader

Bayview Asset Management

Coral Gables, FL • On-site

Full-time

Re-posted yesterday

Job description

Overview
Role Summary
The Consumer Collections Pod Leader will serve as the accountable player-coach and single point of contact (SPOC) for consumer collections execution within our servicing platform. This hands-on leader will drive day-to-day results, participate directly in call activity and escalated borrower engagement, and translate call-level learnings, borrower behaviors, and operational feedback into an informed loss mitigation strategy.
The ideal candidate is an operational player-coach who can lead from the floor, create accountability, develop high-performing collectors, and convert daily execution insights into practical strategy improvements. This leader will own compliant workflows, KPI performance, team coaching, feedback loops, and the pod P&L against agreed performance goals for delinquent consumer installment loans (home improvement and solar).
The role requires strong execution discipline, cross-functional influence, rigorous compliance judgment, and the ability to balance customer outcomes with portfolio performance. This leader must be comfortable using real-time call observations, QA findings, borrower behavior patterns, and KPI trends to refine treatments, escalate issues, and inform broader loss mitigation strategy.
Key Responsibilities
Stabilize, Lead & Optimize (0-90 days)
  • Establish a disciplined operating plan for the pod, including schedules, training cadence, call scripts/letters, daily operating rhythm, and clear prioritization of the highest-impact activities.
  • Partner with Compliance/Legal to implement a compliant collections framework, including contact governance, disputes/validation, complaints, TCPA/consent, and state-specific requirements.
  • Work with IT/Data to configure queues, segmentation, dialer rules, suppression logic, call recording/retention, and reporting.
  • Identify operational gaps, borrower friction points, process bottlenecks, and tooling needs from daily call activity, then drive remediation plans cross-functionally.
  • Create and maintain the pod runbook, including procedures, escalation paths, QA scorecards, call-calibration learnings, change control, and process governance.

Operations & Leadership
  • Lead and scale the team: Recruit, onboard, and ramp collectors over time; maintain coverage planning for shifts, queues, and peak periods; and ensure the pod has the right mix of skills, including early/mid/late-stage, bilingual, and escalations capabilities.
  • Model and reinforce a high-accountability, metrics-driven team culture centered on compliance, customer treatment, operational discipline, and continuous improvement.
  • Develop repeatable hiring, onboarding, side-by-side coaching, and call-calibration practices that improve collector ramp time, retention, quality, and long-term performance.
  • Continuously evaluate team structure, specialization, staffing ratios, and workflow segmentation to support efficient scaling as portfolio complexity and volume increase.
  • Mentor and develop talent through ongoing coaching, career paths, performance development plans, regular 1:1s, call calibrations, and peer-learning sessions to strengthen quality, compliance discipline, and conversion outcomes.
  • Lead daily standups, queue management, and escalations; ensure consistent execution and documentation.
  • Coach collectors through QA feedback loops, call reviews, and performance management.
  • Personally handle high-value/escalated borrower cases and participate in outbound calling to stay close to borrower behavior, objection patterns, collector effectiveness, and treatment gaps.
  • Ensure robust complaint/dispute handling and timely resolution in coordination with Compliance.

Strategy & Performance (P&L Ownership)
  • Own channel KPIs, including RPC, PTP/kept PTP, cures, roll rates, cash collections, QA scores, complaints, customer experience indicators, regulatory risk indicators, and delinquency resolution outcomes.
  • Balance collections performance with customer experience, regulatory adherence, and long-term portfolio health.
  • Develop and refine segmentation and treatment strategies, including cadence, channel mix, scripts, settlement parameters within authority, and borrower-resolution options, using insights from call activity, QA trends, borrower objections, and payment behavior.
  • Build and manage the channel budget, including staffing, technology, vendors (dialer/SMS/letters), and cost-to-collect.
  • Provide weekly/monthly executive reporting, insights, and recommendations on what is working, what is not, why performance is moving, and what call-level learnings should inform loss mitigation strategy.

Governance & Controls
  • Enforce compliance no-deviation standards; ensure collectors operate within approved authority, documented procedures, and control expectations.
  • Maintain audit-ready documentation, including approvals, training attestations, monitoring evidence, issue logs, change control records, and remediation actions.
  • Support vendor oversight if a hybrid model is used, including agency placements, performance SLAs, audits, and issue management.

Required Qualifications
  • Typically includes 5+ years of relevant consumer collections or servicing leadership experience.
  • Demonstrated experience leading or scaling a collections team/pod across process, people, controls, KPIs, and performance accountability.
  • Experience operating in high-growth, transformation, or evolving environments where processes, tooling, treatment strategies, and organizational structures required hands-on leadership and disciplined iteration.
  • Demonstrated ability to hire, coach, and develop high-performing operational teams in metrics-driven environments.
  • Strong working knowledge of compliant collections operations, including FDCPA-like standards, TCPA/consent, disputes, complaint handling, call recording governance, QA, and change control.
  • Proven ability to operate in a controlled environment with documentation, QA, escalation discipline, and issue remediation.
  • Strong analytical skills, including KPI management, segmentation, unit economics, cost-to-collect, and P&L levers.

Preferred Qualifications
  • Experience improving servicing or collections workflows, including operational procedures, staffing models, QA frameworks, feedback loops, and performance management structures.
  • Experience in first-party servicing environments, including fintech, consumer lending, or loan servicing.
  • Experience with unsecured installment products; home improvement/solar experience a plus.
  • Exposure to multi-state operations and licensing constraints.
  • Vendor management experience, including dialer/SMS providers, letter vendors, and agencies.
  • Bilingual (Spanish/English) a plus.

Core Competencies
  • Systems thinker with a scalability mindset; can strengthen operating processes that are repeatable, controlled, and durable as volume and complexity increase.
  • Player-coach mentality; can execute directly, coach the team, and lead through measurable outcomes simultaneously.
  • Compliance-first operator with strong judgment and escalation discipline.
  • Data-driven; can translate metrics, call observations, customer outcomes, and risk indicators into action, coaching, and loss mitigation strategy enhancements.
  • Results-oriented SPOC; comfortable driving accountability, resolving ambiguity, and iterating quickly based on evidence from the operation.
  • Strong cross-functional influencer across Compliance, Legal, IT, Data, Finance, and Client teams.

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