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Nextiva Jobs (NOW HIRING)

Nextiva

CX Associate, Customer Accounts

Scottsdale, AZ · On-site

$16.75 - $22.25/hr

At Nextiva, we're reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human ...

Nextiva

Indirect Tax Manager

Scottsdale, AZ · On-site

$111K - $146K/yr

At Nextiva, we're reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human ...

Nextiva

Procurement Coordinator

Scottsdale, AZ · On-site

At Nextiva, we're reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human ...

Nextiva

Indirect Tax Manager

Scottsdale, AZ · On-site

$111K - $146K/yr

At Nextiva, we're reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human ...

Nextiva

Principal Product Manager, Omnichannel CX

OR · On-site +1

As Nextiva continues moving up-market, you'll play a key role in ensuring our platform meets the needs of increasingly sophisticated customer service organizations. What You'll Do: * Own the product ...

Nextiva

Mid-Market Account Executive

Scottsdale, AZ · On-site

At Nextiva, we're reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human ...

Nextiva

Mid-Market Account Executive

At Nextiva, we're reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human ...

Nextiva

Procurement Coordinator

Scottsdale, AZ · On-site

At Nextiva, we're reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human ...

Nextiva

Mid-Market Account Executive

OR · On-site +1

As a Mid-Market Account Executive at Nextiva, you'll help organizations transform how they connect with customers through AI-powered customer experience, contact center, and business communications ...

Nextiva

Senior Product Designer

Scottsdale, AZ · On-site

At Nextiva, we're reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human ...

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Nextiva information

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$49K

$116.2K

$154K

How much do nextiva jobs pay per year?

As of Sep 13, 2026, the average yearly pay for nextiva in the United States is $116,203.00, according to ZipRecruiter salary data. Most workers in this role earn between $101,500.00 and $130,000.00 per year, depending on experience, location, and employer.

What is Nextiva?

Nextiva is a business communications company that provides cloud-based VoIP phone systems, unified communications, and customer management solutions. Their services help businesses streamline communication through voice, video, chat, and team collaboration tools. Nextiva is known for its reliable phone systems, user-friendly interface, and excellent customer support. The company serves businesses of all sizes, offering scalable solutions that can grow with your needs.

What are common challenges faced by customer support representatives at Nextiva, and how can they overcome them?

Customer support representatives at Nextiva often face challenges such as handling high volumes of inquiries, resolving complex VoIP and communication system issues, and maintaining a positive customer experience even during technical outages. To overcome these challenges, representatives benefit from ongoing product training, utilizing internal knowledge bases, and collaborating closely with technical teams for swift issue resolution. Effective time management and clear communication skills are also key to ensuring customer satisfaction and personal success in this fast-paced environment.

What are the key skills and qualifications needed to thrive as a Nextiva Support Specialist?

To thrive as a Nextiva Support Specialist, you need strong technical troubleshooting abilities, knowledge of VoIP technologies, and typically a background in IT or telecommunications. Familiarity with Nextiva’s VoIP platforms, CRM systems, and ticketing tools such as Zendesk or Salesforce is important. Excellent communication, patience, and problem-solving skills help professionals effectively assist customers and manage complex technical issues. These skills ensure prompt issue resolution, high customer satisfaction, and the smooth operation of business communications systems.

What is the difference between Nextiva vs Customer Service Representative?

AspectNextivaCustomer Service Representative
Primary RoleProvides VoIP communication solutions and technical support for businessesAssists customers by answering inquiries, resolving issues, and providing product information
Required SkillsTechnical knowledge of VoIP systems, troubleshooting, customer support skillsCommunication skills, problem-solving, product knowledge
Work EnvironmentOffice or remote, primarily in tech or sales settingsCall centers, customer service departments, remote or in-office
CertificationsOptional technical certifications, customer service trainingCustomer service certifications often preferred

While Nextiva focuses on providing VoIP solutions and technical support for businesses, Customer Service Representatives primarily handle customer inquiries and support. Both roles require strong communication skills, but Nextiva roles often demand technical knowledge of communication systems. Understanding these differences helps job seekers align their skills with the right position in the industry.

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Nextiva jobs near you
Infographic showing various Nextiva job openings in the United States as of September 2026, with employment types broken down into 97% Full Time, and 3% Contract. Highlights an 64% Physical, and 36% Remote job distribution, with an average salary of $116,203 per year, or $55.9 per hour.

CX Associate, Customer Accounts

Scottsdale, AZ • On-site

Nextiva
IT Services • 1 - 5K employees
Learn more about Nextivaexternal

$16.75 - $22.25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description

Redefine the future of customer experiences. One conversation at a time.
At Nextiva, we're reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation.
Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it's through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are.
If you're ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.
Location: This is an onsite role based at Nextiva's Scottsdale headquarters (9451 E. Via de Ventura, Scottsdale, AZ 85256). Working together onsite strengthens how we operate, enabling faster decisions, clearer communication, and stronger execution, so you can make a greater impact and move work forward with speed and clarity.
In-Office Expectation: This role is expected to work onsite five days per week, supporting a highly collaborative, in-person team environment.
How You'll Change Our Customers' Lives:
At Nextiva, our CX Associates help customers grow their businesses and simplify their communication through Nextiva's industry-leading Unified Communications (UCaaS) and Contact Center (CCaaS) solutions. This team connects directly with customers to understand their needs, introduce new products, and ensure they're getting full value from our platform.
This role is ideal for someone with strong communication skills and a passion for helping businesses thrive through technology. You'll balance outbound outreach with customer relationship management-building connections, identifying opportunities, and ensuring every customer interaction reflects Nextiva's standard of Amazing Service®.
What You'll Do
  • Manage a book of approximately 2,500 customer accounts, ensuring proactive outreach and engagement
  • Conduct outbound calls, emails, and follow-ups to uncover opportunities for customers to expand their Nextiva solutions
  • Partner with internal Sales and Customer Success teams to identify customer needs, schedule meetings, and support renewals or product add-ons
  • Assist in light product demos or walkthroughs to help customers understand features and best practices
  • Track all activities, opportunities, and customer insights in Salesforce.com
  • Build rapport with customers to maintain trust and ensure satisfaction with Nextiva products and services
  • Participate in team huddles, collaborate on strategies for outreach and engagement, and share insights with leadership
  • Contribute to a positive, team-oriented environment built on responsiveness, accountability, and continuous learning
Who You Are
  • 1+ years of experience in a customer-facing, inside sales, or account management role (internship or entry-level experience welcome)
  • Excellent communication and phone outreach skills-you enjoy connecting with people and uncovering their needs
  • Comfortable managing a large book of business and balancing multiple priorities
  • Curious about cloud communication technology and eager to learn UCaaS and CCaaS platforms
  • Organized, proactive, and detail-oriented with solid follow-through
  • Experience with Salesforce or similar CRM tools preferred
  • Motivated by teamwork, problem-solving, and helping customers succeed-not just making calls but creating impact
Work Environment
  • Location: Preference for local candidates at Nextiva HQ (Scottsdale, AZ)
  • Schedule: In-office Tuesdays and Thursdays, with flexibility to work remotely other days
  • Open to strong remote candidates based in the U.S. who can collaborate effectively with the Scottsdale team
Nextiva DNA (Core Competencies)
Nextiva's most successful team members share common traits and behaviors:
  • Drives Results: Action-oriented problem solvers who quickly bring clarity and simplicity to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically, learning and improving as they go.
  • Critical Thinker: Data-driven, forward-thinking individuals who identify key drivers, anticipate risks, and deliver clear recommendations. They confidently leverage AI and automation to reduce friction, improve decision-making, and focus on higher-value work.
  • Right Attitude: Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and care for customers and teammates.
Total Rewards
Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office.
Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses.
  • Health: Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage
  • Insurance: Life, disability, and supplemental indemnity plans
  • Work-Life Balance: Flexible Time Off for salaried employees, PTO for hourly employees, Paid Sick Time, Paid Parental Bonding Leave, and holiday pay
  • Financial Security: 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA
  • Wellness: Employee Assistance Program (EAP) and comprehensive wellness initiatives
  • Growth: Access to ongoing learning and development opportunities and career advancement

At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career!
Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS.
#LI-SP1 #LI-Onsite
Founded in 2008, Nextiva has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide. Headquartered in Scottsdale, Arizona, and with teams across the globe, we're the future of customer experience and team collaboration through our AI-powered, conversation-centric platform.
Want to see what life at Nextiva is all about? Connect with us on Instagram, Instagram MX, YouTube, LinkedIn, and the Nextiva Blog.

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