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Nextiva Jobs (NOW HIRING)

CREXENDO, INC

QA Analyst

Tempe, AZ · On-site

SIP, session initiation protocol, VOIP, netsapiens, crexendo, metaswitch, ringcentral, nextiva, 8x8, sansay, ribbon, linux, ubuntu, JIRA, practitest, testrail git, Zephyr, test lodge, wan, lan ...

CREXENDO, INC

Software Validation Engineer

Tempe, AZ · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... nextiva, 8x8, ringcentral. Benefits: Crexendo offers a comprehensive benefits package including; equity, medical, vision, dental, holiday pay, paid time off (PTO), paid sick time (PST), and up to 3 ...

RW Supply and Design

Desktop Support Analyst

Tulsa, OK

$40K - $62K/yr

Education - High school or equivalent GED preferred Experience - Experience in supporting Microsoft / office d365 hosted solutions, Meraki equipment and dashboard, Nextiva, Intune, and a working ...

VIcom

Be Seen First

Project Manager of UCC/IT

Mechanicsville, VA · On-site

$75K - $95K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Systems supported may include Honeywell, Avaya VoIP, voicemail, and cloud UCC platforms such as Nextiva, 8x8, Avaya Cloud, RingCentral, Microsoft Teams Voice, Zoom Voice, and others. Employee Owned.

Redbarn Pet Products

Customer Service Specialist

Long Beach, CA · On-site

$18 - $21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Nextiva * Slack * Amazon (Seller Central) * Stamped.io * Recharge * Google Voice Supervisory Responsibilities This job has no supervisory responsibilities. Competencies We Value: To excel in this ...

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Nextiva information

See salary details

$49K

$116.2K

$154K

How much do nextiva jobs pay per year?

As of Aug 18, 2026, the average yearly pay for nextiva in the United States is $116,203.00, according to ZipRecruiter salary data. Most workers in this role earn between $101,500.00 and $130,000.00 per year, depending on experience, location, and employer.

What is Nextiva?

Nextiva is a business communications company that provides cloud-based VoIP phone systems, unified communications, and customer management solutions. Their services help businesses streamline communication through voice, video, chat, and team collaboration tools. Nextiva is known for its reliable phone systems, user-friendly interface, and excellent customer support. The company serves businesses of all sizes, offering scalable solutions that can grow with your needs.

What are common challenges faced by customer support representatives at Nextiva, and how can they overcome them?

Customer support representatives at Nextiva often face challenges such as handling high volumes of inquiries, resolving complex VoIP and communication system issues, and maintaining a positive customer experience even during technical outages. To overcome these challenges, representatives benefit from ongoing product training, utilizing internal knowledge bases, and collaborating closely with technical teams for swift issue resolution. Effective time management and clear communication skills are also key to ensuring customer satisfaction and personal success in this fast-paced environment.

What are the key skills and qualifications needed to thrive as a Nextiva Support Specialist?

To thrive as a Nextiva Support Specialist, you need strong technical troubleshooting abilities, knowledge of VoIP technologies, and typically a background in IT or telecommunications. Familiarity with Nextiva’s VoIP platforms, CRM systems, and ticketing tools such as Zendesk or Salesforce is important. Excellent communication, patience, and problem-solving skills help professionals effectively assist customers and manage complex technical issues. These skills ensure prompt issue resolution, high customer satisfaction, and the smooth operation of business communications systems.

What is the difference between Nextiva vs Customer Service Representative?

AspectNextivaCustomer Service Representative
Primary RoleProvides VoIP communication solutions and technical support for businessesAssists customers by answering inquiries, resolving issues, and providing product information
Required SkillsTechnical knowledge of VoIP systems, troubleshooting, customer support skillsCommunication skills, problem-solving, product knowledge
Work EnvironmentOffice or remote, primarily in tech or sales settingsCall centers, customer service departments, remote or in-office
CertificationsOptional technical certifications, customer service trainingCustomer service certifications often preferred

While Nextiva focuses on providing VoIP solutions and technical support for businesses, Customer Service Representatives primarily handle customer inquiries and support. Both roles require strong communication skills, but Nextiva roles often demand technical knowledge of communication systems. Understanding these differences helps job seekers align their skills with the right position in the industry.

More about Nextiva jobs

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What job categories do people searching Nextiva jobs look for?

The top searched job categories for Nextiva jobs are:

Nextiva jobs near you
Infographic showing various Nextiva job openings in the United States as of August 2026, with employment types broken down into 3% Internship, and 97% Full Time. Highlights an 59% Physical, and 41% Remote job distribution, with an average salary of $116,203 per year, or $55.9 per hour.

QA Analyst

CREXENDO, INC

Tempe, AZ • On-site

Full-time

Re-posted 4 hours ago

Job description

Responsibilities

  • Perform manual feature and bug fix testing for Crexendo's web and mobile application using TestRail, fail test cases where appropriate, write bugs, and track bugs to completion through the development lifecycle
  • Validate VoIP firmware products and coordinate with vendors to create firmware fixes
  • Work with software developers to design new features and smart approaches to fixing bugs
  • Maintain the repository of test cases, test sets, and defect tickets
  • Review test cases for accuracy and clarity; review test sets for consistency
  • Learn new technologies and quickly apply what you've learned to your efforts
  • Write automation test cases

Personal Qualifications

1. Communication - relentless in communicating to understand the product and the work assigned.

2. Strong work ethic with consistent and reliable results

3. Initiative - always take the next action to move our overall effort forward

4. Attention to detail - meticulous, quality work.

5. Good learner - ability to learn - not repeating mistakes.

6. Consistency - following directions consistently

7. Good attitude - a positive approach to teamwork, accepting responsibility for mistakes and critical feedback, enjoys and celebrates successes

8. Work well in an office environment on a daily basis

Professional Qualifications

  1. 2-3 years in a tech position – ideally help desk, technical customer service, Jr system administrator, recent graduate with Bachelor’s Degree in computer science or a related field
  2. Comfort using Windows, macOS, or Linux in a testing context
  3. Basic Understanding of technology, e.g.,
    1. How web browsers render and interact with web applications
    2. Basic principles of how the internet and networking function (e.g., DNS, HTTP, client-server model)
    3. Familiarity with common software architecture components (e.g., front-end vs back-end, APIs, databases)
    4. Awareness of how applications are deployed and accessed in cloud or web environments
    5. Comfort using browser developer tools

Keywords: SIP, session initiation protocol, VOIP, netsapiens, crexendo, metaswitch, ringcentral, nextiva, 8x8, sansay, ribbon, linux, ubuntu, JIRA, practitest, testrail git, Zephyr, test lodge, wan, lan, networking, dhcp, DNS, wireshark, audacity, appium, aws, azure, gcp


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