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Nextiva Jobs (NOW HIRING)

CREXENDO, INC

Software Validation Engineer

Tempe, AZ · On-site

... nextiva, 8x8, ringcentral. Benefits: Crexendo offers a comprehensive benefits package including; equity, medical, vision, dental, holiday pay, paid time off (PTO), paid sick time (PST), and up to 3 ...

Redbarn

Customer Service Specialist

Long Beach, CA

$18 - $23.75/hr

Nextiva * Slack * Amazon (Seller Central) * Stamped.io * Recharge * Google Voice Supervisory Responsibilities This job has no supervisory responsibilities. Competencies We Value: To excel in this ...

Body Techniques

Wellness Center Manager

Alameda, CA · On-site

$50K - $60K/yr

Booker, Google, Jane, Uzio, Nextiva, etc. * Organize and maintain shared documents and resources * Attend bimonthly and weekly meetings * Distribute mail and coordinate meetings Development * Hire ...

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$49K

$116.2K

$154K

How much do nextiva jobs pay per year?

As of Jun 14, 2026, the average yearly pay for nextiva in the United States is $116,203.00, according to ZipRecruiter salary data. Most workers in this role earn between $101,500.00 and $130,000.00 per year, depending on experience, location, and employer.

Is Nextiva having issues?

Nextiva, a provider of business communication solutions, occasionally experiences service disruptions or outages, which are typically communicated through their status page or support channels. Checking their official status page or contacting support can provide real-time updates on any ongoing issues.

Who is the owner of Nextiva?

Nextiva is a privately held company founded by Tomas Gorny, who serves as its CEO. As a private company, ownership details are not publicly disclosed, but Gorny is a key figure in its leadership and strategic direction.

What are some common challenges faced by customer support representatives at Nextiva, and how can they effectively overcome them?

Customer support representatives at Nextiva often face challenges such as handling high volumes of inquiries, resolving complex VoIP and communication system issues, and maintaining a positive customer experience even during technical outages. To overcome these challenges, representatives benefit from ongoing product training, utilizing internal knowledge bases, and collaborating closely with technical teams for swift issue resolution. Effective time management and clear communication skills are also key to ensuring customer satisfaction and personal success in this fast-paced environment.

What is Nextiva and what does the company do?

Nextiva is a business communications company that provides cloud-based VoIP phone systems, unified communications, and customer management solutions. Their services help businesses streamline communication through voice, video, chat, and team collaboration tools. Nextiva is known for its reliable phone systems, user-friendly interface, and excellent customer support. The company serves businesses of all sizes, offering scalable solutions that can grow with your needs.

What is the difference between Nextiva vs Customer Service Representative?

AspectNextivaCustomer Service Representative
Primary RoleProvides VoIP communication solutions and technical support for businessesAssists customers by answering inquiries, resolving issues, and providing product information
Required SkillsTechnical knowledge of VoIP systems, troubleshooting, customer support skillsCommunication skills, problem-solving, product knowledge
Work EnvironmentOffice or remote, primarily in tech or sales settingsCall centers, customer service departments, remote or in-office
CertificationsOptional technical certifications, customer service trainingCustomer service certifications often preferred

While Nextiva focuses on providing VoIP solutions and technical support for businesses, Customer Service Representatives primarily handle customer inquiries and support. Both roles require strong communication skills, but Nextiva roles often demand technical knowledge of communication systems. Understanding these differences helps job seekers align their skills with the right position in the industry.

What kind of company is Nextiva?

Nextiva is a business communications company that provides cloud-based VoIP phone systems, unified communications, and collaboration tools for organizations. It focuses on delivering reliable, scalable communication solutions often used by small to large enterprises, and employees may work with platforms like Salesforce or Zendesk. The company emphasizes customer service and technical support as part of its service offerings.

What is Nextiva and how does it work?

Nextiva is a business communication platform that provides VoIP phone services, unified communications, and collaboration tools. It works by integrating voice, video, and messaging services into a single system accessible via internet-connected devices, often requiring setup of hardware or software configurations for optimal use.

What are the key skills and qualifications needed to thrive as a Nextiva Support Specialist, and why are they important?

To thrive as a Nextiva Support Specialist, you need strong technical troubleshooting abilities, knowledge of VoIP technologies, and typically a background in IT or telecommunications. Familiarity with Nextiva’s VoIP platforms, CRM systems, and ticketing tools such as Zendesk or Salesforce is important. Excellent communication, patience, and problem-solving skills help professionals effectively assist customers and manage complex technical issues. These skills ensure prompt issue resolution, high customer satisfaction, and the smooth operation of business communications systems.
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Nextiva jobs near you
Infographic showing various Nextiva job openings in the United States as of June 2026, with employment types broken down into 95% Full Time, and 5% Part Time. Highlights an 79% Physical, and 21% Remote job distribution, with an average salary of $116,203 per year, or $55.9 per hour.
Software Validation Engineer

Software Validation Engineer

CREXENDO, INC

Tempe, AZ • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 28 days ago

Job description

Crexendo®, Inc. is an award-winning premier provider of Unified Communications as a Service (UCaaS), Contact Center as a Service (CCaaS), communication platform software solutions, and collaboration services designed to provide enterprise-class cloud communication solutions to any size business through our business partners, agents, and direct channels. Our solutions currently support over 2.5 million end users globally and was recently recognized as the fastest growing UCaaS platform in the United States.


Crexendo Software Validation Engineer

You will be part of a team working on Crexendo's (NASDAQ: CXDO) award-winning business communications software that currently supports 3 million users. As part of the team, you will validate web, mobile, and VoIP firmware products, coordinate with vendors, and develop and maintain test automation.

If you are naturally curious about how things work, like taking things apart, find yourself criticizing software applications and websites, and are hungry to learn new technologies and touch lots of different aspects of applications, networking, databases, this job could be a great fit for you.

Responsibilities

  • Perform manual feature and bug fix testing for Crexendo's web and mobile application using TestRail/Practitest, fail test cases where appropriate, write bugs, and track bugs to completion through the development lifecycle
  • Validate VoIP firmware products and coordinate with vendors to create firmware fixes
  • Work with software developers to design new features and smart approaches to fixing bugs
  • Maintain the repository of test cases, test sets, and defect tickets
  • Review test cases for accuracy and clarity; review test sets for consistency
  • Learn new technologies and quickly apply what you've learned to your efforts
  • Write automation test cases

Personal Qualifications

1. Communication - relentless in communicating to understand the product and the work assigned.

2. Strong work ethic with consistent and reliable results

3. Initiative - always take the next action to move our overall effort forward

4. Attention to detail - meticulous, quality work.

5. Good learner - ability to learn - not repeating mistakes.

6. Consistency - following directions consistently

7. Good attitude - a positive approach to teamwork, accepting responsibility for mistakes and critical feedback, enjoys and celebrates successes

We're looking for someone who loves technology and has spent a lot of time playing around with software and hardware.

Professional Qualifications

  1. Bachelor's degree in computer science or equivalent. Experience with manual testing preferred
  2. 4-7 years in Software QA
  3. 4-7 years experience debugging complex systems, including web services, API
  4. Experience debugging LAMP stack technologies
  5. Experience with Linux –how to use it to debug problems / tailing logs and reading
  6. Experience with SIP and VoIP

Key technologies and keywords: SIP, session initiation protocol, VOIP, BLF, busy lamp field, MWI, message-waiting indicator, freeswitch, opensips, software development lifecycle (SDLC), Linux testing java applications, JIRA, practitest, git, Zephyr, test lodge, wan, lan, networking, dhcp, DNS, wireshark, audacity, nextiva, 8x8, ringcentral.

Benefits:

Crexendo offers a comprehensive benefits package including; equity, medical, vision, dental, holiday pay, paid time off (PTO), paid sick time (PST), and up to 3.5% 401K match.