ZipRecruiter

Log In

1

Nextiva Jobs (NOW HIRING)

Nextiva

Principal Product Manager, Omnichannel CX

At Nextiva, we're reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human ...

Nextiva

Instructional Designer & Trainer

Scottsdale, AZ · On-site

$65K - $88K/yr

At Nextiva, we're reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human ...

Nextiva

Instructional Designer & Trainer

Scottsdale, AZ · On-site

$65K - $88K/yr

At Nextiva, we're reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human ...

Nextiva Inc.

$95K - $123K/yr

At Nextiva, we're reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human ...

Nextiva

Senior Product Designer

Scottsdale, AZ · On-site

At Nextiva, we're reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human ...

Omega Solutions, Inc.

Data Architect - Nextiva

$65.25 - $84/hr

Nextiva is looking for a result-oriented, self-starter Data Architect to manage multiple time-sensitive assignments in an agile environment. The role involves designing and implementing Data ...

Nextiva Inc.

Senior DevOps Engineer

Scottsdale, AZ · On-site

$131K - $169K/yr

At Nextiva, we're reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human ...

Nextiva

Account Exeuctive

Scottsdale, AZ · On-site

Company Description Growing rapidly, Nextiva is an innovative technology company providing unparalleled communication products and services to all business sizes and styles across the country. Our ...

Nextiva

Account Exeuctive

Scottsdale, AZ · On-site

Company Description Growing rapidly, Nextiva is an innovative technology company providing unparalleled communication products and services to all business sizes and styles across the country. Our ...

Writing.io

Solutions Consultant

Scottsdale, AZ · On-site

At Nextiva, we're reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human ...

Jobtailor

Mid-Market Account Executive

Scottsdale, AZ · On-site

* Acquire new mid-market customers and expand existing opportunities across Nextiva's CX, contact center, communications, and AI portfolio * Build and maintain pipeline through outbound prospecting ...

previous pagenext page

Showing results 21-40

All JobsFinance And Insurance JobsNextiva Jobs

Nextiva information

See salary details

$49K

$116.2K

$154K

How much do nextiva jobs pay per year?

As of Sep 13, 2026, the average yearly pay for nextiva in the United States is $116,203.00, according to ZipRecruiter salary data. Most workers in this role earn between $101,500.00 and $130,000.00 per year, depending on experience, location, and employer.

What is Nextiva?

Nextiva is a business communications company that provides cloud-based VoIP phone systems, unified communications, and customer management solutions. Their services help businesses streamline communication through voice, video, chat, and team collaboration tools. Nextiva is known for its reliable phone systems, user-friendly interface, and excellent customer support. The company serves businesses of all sizes, offering scalable solutions that can grow with your needs.

What are common challenges faced by customer support representatives at Nextiva, and how can they overcome them?

Customer support representatives at Nextiva often face challenges such as handling high volumes of inquiries, resolving complex VoIP and communication system issues, and maintaining a positive customer experience even during technical outages. To overcome these challenges, representatives benefit from ongoing product training, utilizing internal knowledge bases, and collaborating closely with technical teams for swift issue resolution. Effective time management and clear communication skills are also key to ensuring customer satisfaction and personal success in this fast-paced environment.

What are the key skills and qualifications needed to thrive as a Nextiva Support Specialist?

To thrive as a Nextiva Support Specialist, you need strong technical troubleshooting abilities, knowledge of VoIP technologies, and typically a background in IT or telecommunications. Familiarity with Nextiva’s VoIP platforms, CRM systems, and ticketing tools such as Zendesk or Salesforce is important. Excellent communication, patience, and problem-solving skills help professionals effectively assist customers and manage complex technical issues. These skills ensure prompt issue resolution, high customer satisfaction, and the smooth operation of business communications systems.

What is the difference between Nextiva vs Customer Service Representative?

AspectNextivaCustomer Service Representative
Primary RoleProvides VoIP communication solutions and technical support for businessesAssists customers by answering inquiries, resolving issues, and providing product information
Required SkillsTechnical knowledge of VoIP systems, troubleshooting, customer support skillsCommunication skills, problem-solving, product knowledge
Work EnvironmentOffice or remote, primarily in tech or sales settingsCall centers, customer service departments, remote or in-office
CertificationsOptional technical certifications, customer service trainingCustomer service certifications often preferred

While Nextiva focuses on providing VoIP solutions and technical support for businesses, Customer Service Representatives primarily handle customer inquiries and support. Both roles require strong communication skills, but Nextiva roles often demand technical knowledge of communication systems. Understanding these differences helps job seekers align their skills with the right position in the industry.

More about Nextiva jobs

What cities are hiring for Nextiva jobs?

Cities with the most Nextiva job openings:

What job categories do people searching Nextiva jobs look for?

The top searched job categories for Nextiva jobs are:

Nextiva jobs near you
Infographic showing various Nextiva job openings in the United States as of September 2026, with employment types broken down into 97% Full Time, and 3% Contract. Highlights an 64% Physical, and 36% Remote job distribution, with an average salary of $116,203 per year, or $55.9 per hour.

Principal Product Manager, Omnichannel CX

Remote

Nextiva
IT Services • 1 - 5K employees
Learn more about Nextivaexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 24 days ago

Job description

Redefine the future of customer experiences. One conversation at a time.
At Nextiva, we're reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation.
Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it's through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are.
If you're ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.
Location: While this role is open to remote candidates across the United States, team members located within 40 miles of our Scottsdale headquarters (9451 E. Via de Ventura, Scottsdale, AZ 85256) are expected to work onsite four days per week to support collaboration, speed, and execution. Specific scheduling and flexibility will be guided by your leader to support both team collaboration and individual productivity.
We're looking for a Senior Product Manager to lead our mid-market customer experience product strategy. This role is responsible for defining and delivering the capabilities that help growing businesses and BPO operators provide exceptional customer experiences while improving operational efficiency. You'll work directly with customers, partners, and internal teams to identify market opportunities, shape product direction, and bring innovative omnichannel and AI-powered experiences to market. As Nextiva continues moving up-market, you'll play a key role in ensuring our platform meets the needs of increasingly sophisticated customer service organizations.
What You'll Do:
  • Own the product strategy, roadmap, and business outcomes for Nextiva's mid-market customer experience solutions serving organizations with 100-2,500 employees and BPO operators.
  • Develop a deep understanding of customer needs through direct engagement with customers, prospects, internal stakeholders, and market research.
  • Define and prioritize investments across omnichannel engagement, shared inboxes, agent workspaces, workflow automation, routing, analytics, and AI-powered productivity tools.
  • Partner with Engineering, Design, Data Science, and GTM teams to deliver products from concept through launch and adoption.
  • Lead product discovery efforts to validate opportunities, gather feedback, and ensure solutions solve meaningful customer problems.
  • Drive product launches and adoption strategies that support Nextiva's growth in the mid-market segment.
  • Establish success metrics and use customer insights, operational KPIs, and product telemetry to guide investment decisions.
  • Collaborate with Sales, Marketing, and Customer Success teams to communicate product vision, roadmap priorities, and customer value.
  • Influence executive stakeholders through clear communication, strong business cases, and data-driven recommendations.
  • Leverage AI tools and emerging technologies to improve product discovery, prototyping, decision-making, and execution while identifying opportunities to embed AI-driven capabilities into the customer experience.

About You:
Required Qualifications
  • 6+ years of SaaS Product Management experience, including ownership of customer-facing products from strategy through delivery.
  • Experience serving mid-market, enterprise, or BPO customer segments with a strong understanding of customer service, contact center, or customer experience workflows.
  • Demonstrated ability to translate customer needs into product strategy, roadmaps, and measurable business outcomes.
  • Strong customer-facing skills with experience conducting customer discovery, validating requirements, and influencing product direction through customer insights.
  • Experience leading cross-functional teams and driving alignment across Product, Engineering, Design, and GTM organizations.
  • Strong analytical and problem-solving skills with experience using data to prioritize investments and measure success.
  • Familiarity with omnichannel engagement, digital customer service, messaging, social, voice, chat, or related customer interaction platforms.
  • Experience using AI-enabled tools to improve productivity, research, prototyping, product development, or decision-making.
  • Excellent communication and executive presentation skills.

Preferred Qualifications
  • Experience with contact center, CCaaS, CX, workforce engagement, or customer service platforms.
  • Experience supporting BPO, outsourcing, or multi-tenant SaaS environments.
  • Familiarity with AI-powered customer experience technologies, automation, routing, agent assist, or conversational AI solutions.
  • Bachelor's degree in Business, Computer Science, Engineering, or a related field; MBA preferred.

Why Join Us
  • Be part of a fast-growing company transforming the CX landscape with cutting-edge omnichannel capabilities
  • Drive the evolution of a platform serving thousands of contact center agents daily across hundreds of enterprise customers
  • Own critical features in the product roadmap with direct revenue and customer satisfaction impact
  • Work with a modern tech stack including microservices, event streaming, real-time messaging, audio/video processing, and AI-assisted workflows
  • Join a passionate, customer-obsessed culture that values autonomy, craft, and measurable impact
  • Competitive compensation, equity participation, and comprehensive benefits

Nextiva DNA (Core Competencies)
Nextiva's most successful team members share common traits and behaviors:
  • Drives Results: Action-oriented problem solvers who quickly bring clarity and simplicity to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically, learning and improving as they go.
  • Critical Thinker: Data-driven, forward-thinking individuals who identify key drivers, anticipate risks, and deliver clear recommendations. They confidently leverage AI and automation to reduce friction, improve decision-making, and focus on higher-value work.
  • Right Attitude: Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and care for customers and teammates.
Total Rewards
Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office.
Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses.
The expected hiring range is $130,000 - $200,000. A different level in the job hierarchy may apply to a specific candidate, resulting in a different hiring range.
  • Health: Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage
  • Insurance: Life, disability, and supplemental indemnity plans
  • Work-Life Balance: Flexible Time Off for salaried employees, PTO for hourly employees, Paid Sick Time, Paid Parental Bonding Leave, and holiday pay
  • Financial Security: 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA
  • Wellness: Employee Assistance Program (EAP) and comprehensive wellness initiatives
  • Growth: Access to ongoing learning and development opportunities and career advancement

At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career!
Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS.
#LI-MS1 #LI-Remote
Founded in 2008, Nextiva has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide. Headquartered in Scottsdale, Arizona, and with teams across the globe, we're the future of customer experience and team collaboration through our AI-powered, conversation-centric platform.
Want to see what life at Nextiva is all about? Connect with us on Instagram, Instagram MX, YouTube, LinkedIn, and the Nextiva Blog.

Apply