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Director Wfm Jobs (NOW HIRING)

DailyPay

Director, Business Development

New York, NY · On-site

$136K - $209K/yr

Strategic embedded partnerships with high-ICP workforce management (WFM) and HCM platforms ... A self-directed outbound motion: comfort building a pipeline from scratch, running market mapping ...

DailyPay

Director, Business Development

New York, NY · Remote

$136K - $209K/yr (+ commission)

Strategic embedded partnerships with high-ICP workforce management (WFM) and HCM platforms ... A self-directed outbound motion: comfort building a pipeline from scratch, running market mapping ...

KPMG

Director, UKG

Denver, CO

... including WFM * Own and lead client projects focused on improvement, optimization and ... quantitative data as directed (written briefings, status reports, issues risks logs) for ...

KPMG Careers

$205 - $371/hr

... including WFM * Own and lead client projects focused on improvement, optimization and ... quantitative data as directed (written briefings, status reports, issues risks logs) for ...

KPMG

Director, UKG

San Francisco, CA · On-site

... including WFM * Own and lead client projects focused on improvement, optimization and ... quantitative data as directed (written briefings, status reports, issues risks logs) for ...

KPMG

Director, UKG

Atlanta, GA · On-site

... including WFM * Own and lead client projects focused on improvement, optimization and ... quantitative data as directed (written briefings, status reports, issues risks logs) for ...

KPMG

Director, UKG

Boston, MA

... including WFM * Own and lead client projects focused on improvement, optimization and ... quantitative data as directed (written briefings, status reports, issues risks logs) for ...

KPMG

Director, UKG

Atlanta, GA · On-site

... including WFM * Own and lead client projects focused on improvement, optimization and ... quantitative data as directed (written briefings, status reports, issues risks logs) for ...

KPMG

Director, UKG

Dallas, TX

... including WFM * Own and lead client projects focused on improvement, optimization and ... quantitative data as directed (written briefings, status reports, issues risks logs) for ...

KPMG Careers

Director, UKG

Los Angeles, CA · On-site

$205 - $371/hr

... including WFM * Own and lead client projects focused on improvement, optimization and ... quantitative data as directed (written briefings, status reports, issues risks logs) for ...

KPMG

Director, UKG

Philadelphia, PA

... including WFM * Own and lead client projects focused on improvement, optimization and ... quantitative data as directed (written briefings, status reports, issues risks logs) for ...

Optimum

Director of Readiness

Plano, TX · On-site

As the Director of Operational Readiness, you will play a pivotal role in leading and planning ... Partnering with CX, WFM, IVR, Tooling, Training, QA, Operations, and Reporting; this role will ...

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Director Wfm information

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$33.5K

$117.5K

$195.5K

How much do director wfm jobs pay per year?

As of Sep 5, 2026, the average yearly pay for director wfm in the United States is $117,480.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,000.00 and $157,000.00 per year, depending on experience, location, and employer.

What does a director of workforce management do?

A Director of Workforce Management (WFM) oversees the planning, forecasting, scheduling, and real-time management of staff within an organization, often in customer service or call center environments. They are responsible for ensuring that the right number of employees are available at the right times to meet service goals while controlling labor costs. This role often involves analyzing data, implementing workforce technology solutions, and collaborating with multiple departments to improve efficiency and employee engagement.

What are the key skills and qualifications needed to thrive as a director of workforce management, and why are they important?

To excel as a Director of Workforce Management, you need expertise in strategic planning, workforce analytics, and a background in business administration or a related field. Familiarity with workforce management software (such as NICE, Genesys, or Verint), scheduling tools, and data analysis platforms is typically required, along with relevant certifications like CWFM. Outstanding leadership, problem-solving abilities, and effective communication distinguish top performers in this role. These skills are crucial for optimizing staffing efficiency, supporting business objectives, and driving operational excellence across the organization.

What are some common challenges faced by a director of workforce management, and how can they effectively address them?

A Director of Workforce Management often faces challenges such as accurately forecasting staffing needs, managing rapidly shifting workloads, and aligning workforce strategies with organizational goals. To address these, they must leverage advanced workforce analytics, maintain open communication with department leaders, and implement flexible scheduling tools. Building strong collaboration with HR, operations, and IT teams is essential to ensure smooth implementation of WFM initiatives and to quickly adapt to changing business demands.

What is the difference between Director Wfm vs Workforce Analyst?

AspectDirector WfmWorkforce Analyst
CredentialsTypically requires extensive experience in workforce management, certifications like CCWP or similar, and leadership skillsUsually holds a bachelor’s degree in business, operations, or related field; certifications like CCWA are common
Work EnvironmentLeads teams, develops strategies, and oversees WFM operations at a departmental or organizational levelAnalyzes data, creates reports, and supports WFM strategies through detailed analysis
Employer & Industry UsageCommonly found in large call centers, customer service, and contact centersFound across similar industries, often as a supporting role within WFM teams

The main difference is that the Director Wfm holds a leadership position responsible for strategic planning and team management, while the Workforce Analyst focuses on data analysis and supporting WFM operations. Both roles are essential but differ in scope and responsibilities.

More about Director Wfm jobs

What cities are hiring for Director Wfm jobs?

Cities with the most Director Wfm job openings:

What are the most commonly searched types of Wfm jobs?

The most popular types of Wfm jobs are:

What states have the most Director Wfm jobs?

States with the most job openings for Director Wfm jobs include:

What job categories do people searching Director Wfm jobs look for?

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Director Wfm jobs near you
Infographic showing various Director Wfm job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 12% Part Time, 1% Temporary, and 1% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $117,480 per year, or $56.5 per hour.

WFM Specialist II

Wellpath / Correct Care Solutions

Franklin, TN • On-site

$52 - $78/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Key responsibilities

  • Oversee staff schedules to optimize resource allocation and meet service level objectives.

  • Collaborate with leadership to ensure workforce planning aligns with business objectives and make real-time scheduling adjustments.

  • Conduct data analysis, administer workforce management software, and prepare reports for senior management.

Job description

Workforce Management Specialist II

As a Workforce Management Specialist II, you will assume an advanced role in the optimization of workforce planning and management, focusing on overseeing assigned schedules to maintain accurate records. Your responsibilities will encompass a broad range of tasks, including scheduling, forecasting, and resource allocation, all aimed at ensuring the efficient operation of our workforce. Additionally, you will play a vital role in training on WFM best practices, supporting workforce management initiatives, and embodying the values and guiding principles of the Workforce Management team while providing unwavering support with a can‑do attitude.

Key Responsibilities
  • Provide high-level workforce management support, overseeing staff schedules to optimize resource allocation and meet service level objectives, while aligning with contractual staffing matrices.
  • Collaborate closely with division/regional/site leadership to ensure workforce planning aligns with business objectives, making real‑time scheduling adjustments to maintain service levels.
  • Conduct in‑depth data analysis, administer advanced workforce management software, and mentor Workforce Management Specialists I to support forecasting, streamline processes, and enhance workforce efficiency.
  • Manage and maintain workforce management tools, such as HCM, Salesforce, and ServiceNow, while also preparing and presenting accurate records and reports to senior management.
  • Assist in providing statistical reports on labor management and support corrective action plans when needed, demonstrating a proactive approach to optimizing workforce performance.
Qualifications & Requirements

Education

  • High school diploma or equivalent.
  • Associate degree in business administration, health care administration, or related field preferred.

Experience

  • 2 years of progressively more responsible administrative or related experience desired.
  • Direct scheduling experience preferred.
  • Medical / Correctional experience strongly desired.

Licenses/Certifications

  • None.
Benefits

In addition to comprehensive benefits including medical, dental, vision, paid time off, and 401(k), we foster a work‑life balance for team members and their families to support physical, mental, and financial wellbeing. Benefits include:

  • DailyPay, receive your money as you earn it.
  • Tuition Assistance and dependent Scholarships.
  • Employee Assistance Program (EAP) including free counseling and health coaching.
  • Company paid life insurance.
  • Tax‑free Health Spending Accounts (HSA).
  • Wellness program featuring fitness memberships and product discounts.
  • Preferred banking partnership and discounted rates for home and auto loans.
Equal Employment Opportunity

We celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Employment Opportunity/Affirmative Action Employer.

If you are excited about a role but your experience doesn’t seem to align perfectly with every element of the job description, we encourage you to apply. You may be just the right candidate for this, or one of our many other roles.

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