Avaya Aspect Dialer
Dallas, TX · On-site
Position: - Avaya Aspect Dialer Location: - Dallas, TX Joining Mode: - 6+ Month Contract ... This includes Monitoring and trouble shooting. Extensive Technical and administrative knowledge in ...
Dallas, TX · On-site
Position: - Avaya Aspect Dialer Location: - Dallas, TX Joining Mode: - 6+ Month Contract ... This includes Monitoring and trouble shooting. Extensive Technical and administrative knowledge in ...
Dallas, TX · On-site
Position: - Avaya Aspect Dialer Location: - Dallas, TX Joining Mode: - 6+ Month Contract ... This includes Monitoring and trouble shooting. Extensive Technical and administrative knowledge in ...
Position: - Avaya Aspect Dialer Location: - Dallas, TX Joining Mode: - 6+ Month Contract ... This includes Monitoring and trouble shooting. Extensive Technical and administrative knowledge in ...
Position: - Avaya Aspect Dialer Location: - Dallas, TX Joining Mode: - 6+ Month Contract ... This includes Monitoring and trouble shooting. Extensive Technical and administrative knowledge in ...
Los Angeles, CA · Remote
Dialer Administrator Location: Remote Reports To: Director, Dialer Team The Company: Sunbit builds ... Monitor "Kill Lists" and half-hourly data deliveries; communicate directly with Data Services to ...
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Los Angeles, CA · Remote
Dialer Administrator Location: Remote Reports To: Director, Dialer Team The Company: Sunbit builds ... Monitor "Kill Lists" and half-hourly data deliveries; communicate directly with Data Services to ...
Los Angeles, CA · On-site +1
Dialer Administrator Location: Remote Reports To: Director, Dialer Team The Company: Sunbit builds ... Monitor "Kill Lists" and half-hourly data deliveries; communicate directly with Data Services to ...
Los Angeles, CA · On-site +1
Dialer Administrator Location: Remote Reports To: Director, Dialer Team The Company: Sunbit builds ... Monitor "Kill Lists" and half-hourly data deliveries; communicate directly with Data Services to ...
Dialer Administrator Location: Remote Reports To: Director, Dialer Team The Company: Sunbit builds ... Monitor "Kill Lists" and half-hourly data deliveries; communicate directly with Data Services to ...
Dialer Administrator Location: Remote Reports To: Director, Dialer Team The Company: Sunbit builds ... Monitor "Kill Lists" and half-hourly data deliveries; communicate directly with Data Services to ...
The Dialer Manager serves as the strategic owner of Selene's outbound dialing programs, campaign ... Monitor campaign performance and make strategic recommendations to improve results, efficiency, and ...
The Dialer Manager serves as the strategic owner of Selene's outbound dialing programs, campaign ... Monitor campaign performance and make strategic recommendations to improve results, efficiency, and ...
... Monitor system health and manage incident resolution in collaboration with operations. Scaled Agile Leadership - Lead all Agile ceremonies (PI planning, sprint reviews, retrospectives). - Support ...
... Monitor system health and manage incident resolution in collaboration with operations. Scaled Agile Leadership - Lead all Agile ceremonies (PI planning, sprint reviews, retrospectives). - Support ...
... Monitor system health and manage incident resolution in collaboration with operations. Scaled Agile Leadership - Lead all Agile ceremonies (PI planning, sprint reviews, retrospectives). - Support ...
... Monitor system health and manage incident resolution in collaboration with operations. Scaled Agile Leadership - Lead all Agile ceremonies (PI planning, sprint reviews, retrospectives). - Support ...
This role is responsible for monitoring vendor dialer productivity and providing strategy guidance by delivering specific strategy logic to the vendors. In addition to dialer administration, this ...
This role is responsible for monitoring vendor dialer productivity and providing strategy guidance by delivering specific strategy logic to the vendors. In addition to dialer administration, this ...
Plano, TX · On-site
$48K - $72K/yr
This role is responsible for monitoring vendor dialer productivity and providing strategy guidance by delivering specific strategy logic to the vendors. In addition to dialer administration, this ...
Plano, TX · On-site
$48K - $72K/yr
This role is responsible for monitoring vendor dialer productivity and providing strategy guidance by delivering specific strategy logic to the vendors. In addition to dialer administration, this ...
Plano, TX · On-site
This role is responsible for monitoring vendor dialer productivity and providing strategy guidance by delivering specific strategy logic to the vendors. In addition to dialer administration, this ...
Plano, TX · On-site
This role is responsible for monitoring vendor dialer productivity and providing strategy guidance by delivering specific strategy logic to the vendors. In addition to dialer administration, this ...
Atlanta, GA · On-site
This role is responsible for monitoring vendor dialer productivity and providing strategy guidance by delivering specific strategy logic to the vendors. In addition to dialer administration, this ...
Atlanta, GA · On-site
This role is responsible for monitoring vendor dialer productivity and providing strategy guidance by delivering specific strategy logic to the vendors. In addition to dialer administration, this ...
This role is responsible for monitoring vendor dialer productivity and providing strategy guidance by delivering specific strategy logic to the vendors. In addition to dialer administration, this ...
This role is responsible for monitoring vendor dialer productivity and providing strategy guidance by delivering specific strategy logic to the vendors. In addition to dialer administration, this ...
Atlanta, GA · On-site
$48K - $72K/yr
This role is responsible for monitoring vendor dialer productivity and providing strategy guidance by delivering specific strategy logic to the vendors. In addition to dialer administration, this ...
Atlanta, GA · On-site
$48K - $72K/yr
This role is responsible for monitoring vendor dialer productivity and providing strategy guidance by delivering specific strategy logic to the vendors. In addition to dialer administration, this ...
Jacksonville, FL · On-site
$58.25 - $77/hr
... monitor and optimize performance post-deployment. • Maintain detailed documentation of ... Set up an event-driven architecture to process inbound dialer data (fraud events) leveraging ...
Jacksonville, FL · On-site
$58.25 - $77/hr
... monitor and optimize performance post-deployment. • Maintain detailed documentation of ... Set up an event-driven architecture to process inbound dialer data (fraud events) leveraging ...
Newport Beach, CA · On-site
$5.0K - $15K/mo
Monitor call quality, routing, and dialer performance * Diagnose and resolve delivery, connectivity, and system issues * Continuously optimize systems to improve efficiency and customer experience ...
Newport Beach, CA · On-site
$5.0K - $15K/mo
Monitor call quality, routing, and dialer performance * Diagnose and resolve delivery, connectivity, and system issues * Continuously optimize systems to improve efficiency and customer experience ...
$87K - $115K/yr
Dialer Strategy & Campaign Management * Develop and manage daily, weekly, and monthly dialer outreach strategies, campaigns, priorities, and schedules. * Configure and monitor campaign execution to ...
$87K - $115K/yr
Dialer Strategy & Campaign Management * Develop and manage daily, weekly, and monthly dialer outreach strategies, campaigns, priorities, and schedules. * Configure and monitor campaign execution to ...
$112K - $164K/yr
Daily call list loading, consistent monitoring of intra-day dialer and agent activity, as well as campaign reporting. Monitor performance, daily data integration, validity of output, and coordinate ...
$112K - $164K/yr
Daily call list loading, consistent monitoring of intra-day dialer and agent activity, as well as campaign reporting. Monitor performance, daily data integration, validity of output, and coordinate ...
Irvine, CA · On-site
$80K - $110K/yr
Monitors and troubleshoots the outbound campaign dialer and paces dialing in alignment with available resources at the contact center level. This includes campaign max lines available, leads ...
Irvine, CA · On-site
$80K - $110K/yr
Monitors and troubleshoots the outbound campaign dialer and paces dialing in alignment with available resources at the contact center level. This includes campaign max lines available, leads ...
Chicago, IL · On-site
$90K - $100K/yr
... dialer campaigns, and workforce allocation to maximize borrower contact rates and delinquency resolution outcomes. • Monitor collection effectiveness through key performance indicators including ...
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Chicago, IL · On-site
$90K - $100K/yr
... dialer campaigns, and workforce allocation to maximize borrower contact rates and delinquency resolution outcomes. • Monitor collection effectiveness through key performance indicators including ...
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$11K - $13.5K
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$33.5K is the 25th percentile. Wages below this are outliers.
$33.5K - $36K
26% of jobs
$37.2K is the 75th percentile. Wages above this are outliers.
$36K - $38.5K
49% of jobs
$11K
$34.8K
$38.5K
A Dialer Monitor is responsible for overseeing and managing an outbound dialing system in a call center. They ensure compliance with dialing regulations, monitor call performance, and adjust settings to optimize efficiency. Their role involves tracking metrics, troubleshooting technical issues, and assisting agents with connectivity or system-related concerns. Effective Dialer Monitors help maximize productivity while maintaining call quality and adherence to company policies.
A Dialer Monitor’s primary responsibilities include overseeing outbound dialing systems to maximize agent productivity and campaign results, monitoring call flows, and ensuring compliance with calling regulations. They often adjust calling strategies in real time, generate performance reports, and address any technical issues affecting the dialing platform. Collaborating closely with call center agents, supervisors, and quality assurance teams is also common. This role is crucial for maintaining efficient call operations, hitting performance targets, and ensuring customers receive a consistent experience.
To excel as a Dialer Monitor, candidates generally need strong analytical abilities, attention to detail, and prior experience in a call center or customer service environment. Familiarity with outbound dialing systems (such as Predictive, Preview, or Power Dialers), call monitoring software, and CRM tools is highly beneficial. Excellent communication, problem-solving skills, and the ability to work both independently and as part of a team can help individuals stand out in this role. These abilities are vital for optimizing call campaigns, maintaining compliance standards, and ensuring efficient operations.

EROS Technologies was founded with a simple motive of offering the clients exactly what they want, how they want and when they want it. By leveraging for its clients its technological edge and right-sourcing advantage, EROS in a short period of time has grown to become one of the most trusted strategic technology partners. Treating every client as the top priority, we customize our solutions and services to align with the unique needs of each client.
Position: - Avaya Aspect Dialer
Location: - Dallas, TX
Joining Mode: - 6+ Month Contract
Job Description:-
Experience in technical support for High Volume Enterprise deployment of ALM/UIP Systems is highly desired. This includes Monitoring and trouble shooting.
Extensive Technical and administrative knowledge in Aspect products specifically ACD,ALM, UIP, AQM and CallMiner
Knowledge and Experience in Contact Center ACD integration on platforms such as Avaya, Genesys, and Cisco
Practical experience of solution deployments involving contact center solutions including Cisco ICM, IVR, NICE Call Recording, and AcmePacket Session Border Controllers
Key Responsibilities
Lead installation/deployment effort with the vendor and document technical details (HLD, LLD, BRD and PAR documents)
Build and document Test Plan, Test Cases against requirements.
Good presentations skills, to support Client Manager for preparation of presentation deck.
Excellent communications skills written and verbal
Problem solving techniques
Effectively present technical information clearly and concisely
Documentation - Functional Specifications and Technical References.
All your information will be kept confidential according to EEO guidelines.
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We create a culture that inspires us to work smart, together. Experience Eros is dedicated to delivering services to all our Fortune 100 to Fortune 500, SME, and Enterprise customers in the USA, Canada, and India. Eros Technologies is a leading Global Consulting and IT services company, offering a wider variety of solutions customized to the needs of demanding industries and diversified business environments. We help clients move forward in every part of their businesses, from strategic planning to day-to-day operations by enhancing our consulting and outsourcing expertise with alliances and other capabilities. Eros can mobilize the right people, skills, and technologies to help its clients improve their performances. We create Solutions with the aim of increasing your organization’s efficiency, productivity, and profits.
Human resources consulting services
1,001 - 5,000 Employees
Lewes, DE, US
2015