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Dialer Monitor Jobs (NOW HIRING)

Rocket Mortgage, LLC

Dialer Administrator I

Cypress, TX · On-site +1

$24.52 - $34.13/hr

Responsible for day-to-day execution and monitoring of outbound dialer jobs' performance, inbound and blend application changes, adhoc data analysis, production of daily reports, troubleshooting of ...

Rock Connections

Dialer Administrator I

Cypress, TX · On-site

$24.52 - $34.13/hr

Responsible for day-to-day execution and monitoring of outbound dialer jobs' performance, inbound and blend application changes, adhoc data analysis, production of daily reports, troubleshooting of ...

SoFi

Senior Dialer Analyst

Cottonwood Heights, UT

Monitor agent status in real-time to maximize productivity and reduce idle time. Analytics ... Analyze dialer metrics to provide recommendations for improving efficiency and effectiveness. Risk ...

SoFi

Senior Dialer Analyst

Cottonwood Heights, UT · On-site

Monitor agent status in real-time to maximize productivity and reduce idle time. Analytics ... Analyze dialer metrics to provide recommendations for improving efficiency and effectiveness. Risk ...

DaBella

Dialer Systems Administrator

Austin, TX · On-site

$70K - $80K/yr

Monitor and fine-tune call pacing, system performance, and platform reliability to maximize ... Working knowledge of dialer configurations and list management * Proven ability to support call ...

Dabella

$70K - $80K/yr

Monitor and fine-tune call pacing, system performance, and platform reliability to maximize ... Working knowledge of dialer configurations and list management * Proven ability to support call ...

Dabella

Dialer Systems Administrator

Austin, TX · On-site

$70K - $80K/yr

Monitor and fine-tune call pacing, system performance, and platform reliability to maximize ... Working knowledge of dialer configurations and list management * Proven ability to support call ...

Hyundai Capital

Contact Management Associate

Plano, TX · On-site

This role is responsible for monitoring vendor dialer productivity and providing strategy guidance by delivering specific strategy logic to the vendors. In addition to dialer administration, this ...

LendingClub

Intraday Management Specialist

Lehi, UT · On-site

$70 - $100/hr

This role proactively addresses impacts to volume and staffing throughout each day while monitoring dialer performance, maintaining operational reporting, and optimizing dialing strategies to improve ...

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Dialer Monitor information

See salary details

$11K

$34.8K

$38.5K

How much do dialer monitor jobs pay per year?

As of Sep 5, 2026, the average yearly pay for dialer monitor in the United States is $34,753.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,000.00 and $37,500.00 per year, depending on experience, location, and employer.

What is a dialer monitor?

A Dialer Monitor is responsible for overseeing and managing an outbound dialing system in a call center. They ensure compliance with dialing regulations, monitor call performance, and adjust settings to optimize efficiency. Their role involves tracking metrics, troubleshooting technical issues, and assisting agents with connectivity or system-related concerns. Effective Dialer Monitors help maximize productivity while maintaining call quality and adherence to company policies.

What are the typical responsibilities of a dialer monitor during a workday?

A Dialer Monitor’s primary responsibilities include overseeing outbound dialing systems to maximize agent productivity and campaign results, monitoring call flows, and ensuring compliance with calling regulations. They often adjust calling strategies in real time, generate performance reports, and address any technical issues affecting the dialing platform. Collaborating closely with call center agents, supervisors, and quality assurance teams is also common. This role is crucial for maintaining efficient call operations, hitting performance targets, and ensuring customers receive a consistent experience.

What are the key skills and qualifications needed to thrive in the dialer monitor position, and why are they important?

To excel as a Dialer Monitor, candidates generally need strong analytical abilities, attention to detail, and prior experience in a call center or customer service environment. Familiarity with outbound dialing systems (such as Predictive, Preview, or Power Dialers), call monitoring software, and CRM tools is highly beneficial. Excellent communication, problem-solving skills, and the ability to work both independently and as part of a team can help individuals stand out in this role. These abilities are vital for optimizing call campaigns, maintaining compliance standards, and ensuring efficient operations.

More about Dialer Monitor jobs

What states have the most Dialer Monitor jobs?

States with the most job openings for Dialer Monitor jobs include:

What job categories do people searching Dialer Monitor jobs look for?

The top searched job categories for Dialer Monitor jobs are:

Dialer Monitor jobs near you
Infographic showing various Dialer Monitor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 12% Part Time, 1% Temporary, 4% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $34,753 per year, or $16.7 per hour.

Dialer Administrator I

Rocket Mortgage, LLC

Cypress, TX • On-site, Remote

$24.52 - $34.13/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Key responsibilities

  • Execute and monitor outbound dialer jobs' performance, troubleshoot issues, and support operations across multiple call centers.

  • Develop, test, and manage dialer campaigns, including setting up filters and analyzing campaign results to optimize performance.

  • Track key performance indicators, produce daily reports, and provide feedback and recommendations to improve dialer and campaign effectiveness.

Rocket Mortgage rating

8.5

Company rating: 8.5 out of 10

Based on 60 frontline employees who took The Breakroom Quiz

29th of 154 rated financial services

Job description

This posting will be open until September 30, 2026. Applications received after this date may not be considered.
Responsible for day-to-day execution and monitoring of outbound dialer jobs' performance, inbound and blend application changes, adhoc data analysis, production of daily reports, troubleshooting of production issues, and operations support of multiple call centers and diverse groups.
About the role
  • Develop/Create dialer calling strategies, campaigns, and filters setup, testing, monitoring, and verification
  • Review and analyze campaign results and adjust to provide maximum performance
  • Manage daily dialer campaigns to ensure business strategies are implemented as designed
  • Provide feedback and recommendations on dialer/campaign changes to support contact rates and other performance indicators
  • Assist in the planning, implementation, maintenance, and monitoring of all Avaya Dialer systems
  • Provide support to Dialer management with analyzing collection trends. This includes the ability to produce, understand, and analyze efficiency or gap reports to recommend process changes/updates
  • Track key performance indicators, generate and distribute dialer reports to operations
  • Maintain/updates dialer settings as needed to maximize scheduling in order to cover all operating hours

About you
  • High school diploma or GED equivalent required. Some college and/or Mortgage/Financial services experience a plus. Bachelor's degree preferred.
  • One year Avaya Proactive Contact version4.0 or Genesys Dialer experience.
  • Call center experience required.
  • Dialer experience preferred.
  • 1 year of SQL experience required.
  • 1-2 years of experience in Access.
  • SAS experience preferred.
  • Operates under significant supervision.
  • Routine work assignments; determines decisions based on set process given by management.
  • Actions have impact on the successful completion of assignments. Scope of work occasionally impacts assigned business area. Participates in communication with customer; directly influences customer experience.
  • Possesses clear and professional verbal and written communication skills. Open to communication; is approachable and receptive.
  • Demonstrate basic computer skills necessary for job function. Accurate data entry and reporting.
  • Must be able to work Monday - Friday 11 am - 8 pm with one late day per week 3:00 pm - 11:00 pm. Saturdays as needed.

What you'll get
Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We've got your back. Check out our full list of Benefits and Perks.
About us
Rocket Mortgage® was founded in 1985. Today, we're a Detroit-based, publicly traded company with a mission to Help Everyone Home. At Rocket Mortgage, we believe that home is more than the house you live in. Our wide variety of home loan options, tools and resources empower our clients to achieve their homeownership dreams. We're known as experts in the mortgage industry, but we're also innovators - we strive to create the best experiences for our clients from beginning to end. And we're not your typical employer. We're insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals.
This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the company at any time. Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. The company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws. Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team, at Careers@Rocket.com.
The compensation information below is provided in compliance with all applicable job posting disclosure requirements. The compensation for this position is $24.52-$34.13. The position may also be eligible for an annual bonus, incentives, and other employment-related benefits including, but not limited to, medical, dental, and vision benefits, 401K retirement plan, and paid-time off. More information regarding these benefits and others can be found here. The information regarding compensation and other benefits included in this paragraph is the company's current, good faith estimate at the time of posting. [Compensation and benefits are subject to modification from time to time as the Company, in its sole and exclusive discretion, deems appropriate.] The Company may determine during its future reviews of the proposed compensation and benefits provided for this position, that the compensation and benefits for such position should be reduced. In no event will the Company reduce the compensation for the position to a level below the applicable jurisdictional minimum wage rate for the position. Los Angeles County and San Francisco Candidates only: qualified applicants with arrest or conviction records will be considered for employment per the Fair Chance Ordinance and the Fair Chance Initiative for Hiring.

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