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Chat Call Center Jobs (NOW HIRING)

Scout Exchange

Call Center - Chat Specialist

Chandler, AZ

$17 - $21.50/hr

Title - Call Center - Chat Specialist Location - Chandler, AZ Job Type - Permanent Required: * Displays passion, commitment and drive to deliver an experience that improves our clients' financial ...

Vertical Supply Group

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Call Center Customer Service Representative

Greensboro, NC · On-site

$20.50/hr

Duties & Responsibilities: · Handles customer inquiries & takes their orders via phone, email, mail and chat. Call Center Experience Preferred. · Researches, enters and updates required information ...

Global Channel Management

Call Center Rep

Phoenix, AZ

$16 - $19.75/hr

Call Center Rep Phoenix, Arizona, United States $ 18.00 - 19.00 (US Dollar) Call Center Rep needs 6 ... Able to manage telephone and chat customer interactions and convey confidence while resolving the ...

BrightKey

Call Center Representative

Annapolis, MD

$18 - $20/hr

... phone, email and via chat services. * Proficiency with Microsoft Word and Excel Key ... Qualifications for the Call Center Representative Position: * High school diploma or equivalent ...

AmeriCU Credit Union

Call Center Representative

Rome, NY · On-site

$19 - $22/hr

As a Call Center Representative , you will be the voice of AmeriCU-supporting members through phone, chat, email, and video interactions while helping them achieve their financial goals. What You'll ...

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How much do chat call center jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for chat call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a Chat Call Center job?

A Chat Call Center job involves assisting customers through live chat instead of phone calls. Agents handle inquiries, troubleshoot issues, and provide support in real time via text-based communication. Strong typing skills, multitasking, and excellent customer service are essential for success in this role. This job is common in industries like e-commerce, tech support, and financial services.

What are the key skills and qualifications needed to thrive in the Chat Call Center position, and why are they important?

To thrive as a Chat Call Center representative, you need excellent written communication skills, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and basic troubleshooting tools is often required. Strong multitasking abilities, patience, and a customer-focused attitude are valuable soft skills in this position. These qualities ensure efficient problem-solving, high customer satisfaction, and effective management of multiple conversations in a fast-paced environment.

What does a typical day look like for a Chat Call Center representative?

A typical day for a Chat Call Center representative involves managing multiple chat conversations simultaneously, assisting customers with inquiries or technical issues, and documenting solutions within the company’s CRM system. Representatives frequently collaborate with colleagues and supervisors to resolve more complex issues or escalate cases when necessary. The work environment is usually fast-paced and team-oriented, with clearly defined performance metrics. This structure ensures prompt response times and fosters a supportive atmosphere for both career development and delivering excellent customer service.

More about Chat Call Center jobs
What states have the most Chat Call Center jobs? States with the most job openings for Chat Call Center jobs include:
What job categories do people searching Chat Call Center jobs look for? The top searched job categories for Chat Call Center jobs are:
Chat Call Center jobs near you
Call Center - Chat Specialist

Call Center - Chat Specialist

Scout Exchange

Chandler, AZ

$17 - $21.50/hr

Other

Posted 10 days ago

Job description

Title - Call Center - Chat Specialist
Location - Chandler, AZ
Job Type - Permanent
Required:

  • Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives
  • Has a commitment to teamwork and the flexibility to work the schedule, including weekends and holidays
  • Has the ability to engage with clients and seek to understand their needs while actively sharing options using plain language, building rapport and handling objections
  • Is comfortable receiving ongoing performance feedback and coaching
  • Enjoys ongoing change and learning new technology/processes
  • One year of sales experience with cross-selling, upselling or referring products
  • Has an intermediate level of proficiency with computers
  • Is self-motivated with excellent organizational skills • Has strong decision-making and problem-solving skills
Preffered:
  • Experience in the banking/financial industry
  • Experience working in a call center
  • Experience with chat
  • Experience with multi-solution customer offerings and bundling services
  • Experience working as a Personal Banker managing high client volume
Job Description:
  • Listens and probes to provide one-on-one advice that helps connect clients with solutions to achieve their financial goals. Serves as a subject matter expert engaging via chat with clients that are navigating our digital banking pages, by responding to questions about our products & applications to ultimately make it easy for clients get what they need digitally.
  • Involves referring customers to the appropriate line of business for products or services not supported. Uses a combination of pre-approved messaging and free form responses to create a personalized experience for each of our clients.
  • May interact with more than one client at a time. Accountable for a great client experiences and successful resolution of all requests.

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