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Chat Call Center Jobs (NOW HIRING)

THE ONE GROUP Denver

Call Center Agent

Denver, CO

$20 - $21/hr

Our call center offers an excellent chance to transition from the restaurant while staying engaged ... phone, chat, email, and social media). You'll coordinate reservations, private dining, catering ...

BCForward

Call Center Representative

Sylvania, OH · On-site

$21/hr

The Customer Services Representative will leverage call center experience serving as Tier1 Agent to deliver excellent customer service thru incoming and outgoing phone, email and chat inquiries from ...

THE ONE GROUP Denver

Call Center Agent

Denver, CO

$15.50 - $20.25/hr

Our call center offers an excellent chance to transition from the restaurant while staying engaged ... phone, chat, email, and social media). You'll coordinate reservations, private dining, catering ...

NearU

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Director, Call Center Operations

Charlotte, NC · On-site

Call Center Operations Director Hours : Full Time - Hybrid, onsite Mon - Thurs Location: Charlotte ... This role is critical in building and executing strategic initiatives to optimize call, chat, and ...

NearU

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Director, Call Center Operations

Charlotte, NC · On-site

Call Center Operations Director Hours : Full Time - Hybrid, onsite Mon - Thurs Location: Charlotte ... This role is critical in building and executing strategic initiatives to optimize call, chat, and ...

NearU

Be Seen First

Director, Call Center Operations

Charlotte, NC · On-site

Call Center Operations Director Hours : Full Time - Hybrid, onsite Mon - Thurs Location: Charlotte ... This role is critical in building and executing strategic initiatives to optimize call, chat, and ...

F&M Bank

Call Center Specialist II

Lodi, CA

$21.40 - $24.61/hr

No Employment Status: Full-Time (40hrs) Hourly, Non-Exempt - Benefited- Mon - Fri F&M Bank's Call Center Specialists are responsible for assisting customers via phone and online chat with simple to ...

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Chat Call Center information

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How much do chat call center jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for chat call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a Chat Call Center job?

A Chat Call Center job involves assisting customers through live chat instead of phone calls. Agents handle inquiries, troubleshoot issues, and provide support in real time via text-based communication. Strong typing skills, multitasking, and excellent customer service are essential for success in this role. This job is common in industries like e-commerce, tech support, and financial services.

What are the key skills and qualifications needed to thrive in the Chat Call Center position, and why are they important?

To thrive as a Chat Call Center representative, you need excellent written communication skills, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and basic troubleshooting tools is often required. Strong multitasking abilities, patience, and a customer-focused attitude are valuable soft skills in this position. These qualities ensure efficient problem-solving, high customer satisfaction, and effective management of multiple conversations in a fast-paced environment.

What does a typical day look like for a Chat Call Center representative?

A typical day for a Chat Call Center representative involves managing multiple chat conversations simultaneously, assisting customers with inquiries or technical issues, and documenting solutions within the company’s CRM system. Representatives frequently collaborate with colleagues and supervisors to resolve more complex issues or escalate cases when necessary. The work environment is usually fast-paced and team-oriented, with clearly defined performance metrics. This structure ensures prompt response times and fosters a supportive atmosphere for both career development and delivering excellent customer service.

More about Chat Call Center jobs
What states have the most Chat Call Center jobs? States with the most job openings for Chat Call Center jobs include:
What job categories do people searching Chat Call Center jobs look for? The top searched job categories for Chat Call Center jobs are:
Chat Call Center jobs near you

Call Center Agent

THE ONE GROUP Denver

Denver, CO

$20 - $21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Job description

Apply now to join the world of VIBE DINING as a key part of the guest experience!

Looking for a fast-paced, high-energy opportunity that keeps you connected to the hospitality industry? Our call center offers an excellent chance to transition from the restaurant while staying engaged in the dynamic world of hospitality. 

Pay incentive:

We offer a pay incentive for evenings and weekends to reward our hardworking team members.

  • Monday through Friday: Employees working 7 PM or later will earn an extra $1 per hour.
  • Saturdays & Sundays: Employees working any hours on these days will earn an extra $2 per hour.

Call Center Perks:

  • Full time employees receive $250 monthly commuter bonus 
  • Part time employees receive $150 monthly commuter bonus
  • Two meals provided to Call Center Team Daily
  • Flexible scheduling options to accommodate work-life balance

Shifts available: This is not your standard 9-to-5 job—our call center operates during peak dining hours to serve guests when they need us most. Must be comfortable with evening, late-night, and weekend availability.

Our business hours: 

6am-1am daily, with a wide range of possible shifts depending on availability. Examples include 6am-2pm, 10am-6pm, 2pm-10pm, 5pm-1am. 

JOB DESCRIPTION

The Guest Service Agent is a critical part of our team, handling high-volume guest inquiries across multiple platforms (phone, chat, email, and social media). You’ll coordinate reservations, private dining, catering, and take-out orders while ensuring each guest experience is seamless and stress-free.

If you thrive in fast-paced, high-pressure environments and enjoy providing top-tier hospitality, this role is for you!

WHO YOU ARE

  • A driven individual who cares passionately about providing a high-level of customer service
  • Excited to grow your career with the leaders of Vibe Dining
  • Proficiency in programs like Contact Center communication software, OpenTable, and Microsoft 365
  • Has the ability to set priorities and meet deadlines
  • Ability to acknowledge, solve problems and coordinate decision in an expedited and efficient manner
  • Has excellent phone etiquette with a personality that shines through to our guests
  • Good writing, time management, interpersonal, organizational, and communication skills
  • The ability to work in a high volume and ever-changing environment
  • Must have availability to work nights, weekends and holidays
  • Always maintains a professional demeanor and is punctual and reliable for your team members.

Why Join Our Team?

  • Comprehensive Benefits Package
    • Medical, Dental, and Vision Insurance
    • Group Life and Disability Insurance
    • Group Accident, Hospital Indemnity, and Critical Illness Insurance
    • Traditional and Roth 401(k) Plan
  • Exclusive Perks & Growth Opportunities
    • Employee Dining Discounts and/or Complimentary Onsite Meals
    • Career Development & Limitless Growth Opportunities
    • If you reside in Arizona, California, Colorado, Illinois, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New York, Oregon, or Washington, D.C., you are entitled to Paid Sick Time in accordance with state and local regulations.
    • Paid Time Off
    • Employee Assistance Program (EAP)
    • Commuter and Dependent Care Benefits
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