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Chat Call Center Jobs (NOW HIRING)

METRO

Supervisor, Call Center Services

Houston, TX · On-site

$56K - $84K/yr

Assists representatives by answering questions via phone and chat. * Assists in hiring and onboarding new call center representatives. * Ensures adherence to the company's policies and procedures.

METRO

Supervisor, Call Center Services

Houston, TX · On-site

$56K - $84K/yr

Assists representatives by answering questions via phone and chat. * Assists in hiring and onboarding new call center representatives. * Ensures adherence to the company's policies and procedures.

NearU

Director, Call Center Operations

Charlotte, NC · On-site

Call Center Operations Director Hours : Full Time - Hybrid, onsite Mon - Thurs Location: Charlotte ... This role is critical in building and executing strategic initiatives to optimize call, chat, and ...

NearU

Director, Call Center Operations

Charlotte, NC · On-site

Call Center Operations Director Hours : Full Time - Hybrid, onsite Mon - Thurs Location: Charlotte ... This role is critical in building and executing strategic initiatives to optimize call, chat, and ...

THE ONE GROUP Denver

Call Center Agent

Denver, CO

$15.50 - $20.25/hr

Our call center offers an excellent chance to transition from the restaurant while staying engaged ... phone, chat, email, and social media). You'll coordinate reservations, private dining, catering ...

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Chat Call Center information

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How much do chat call center jobs pay per hour?

As of Jul 23, 2026, the average hourly pay for chat call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a Chat Call Center job?

A Chat Call Center job involves assisting customers through live chat instead of phone calls. Agents handle inquiries, troubleshoot issues, and provide support in real time via text-based communication. Strong typing skills, multitasking, and excellent customer service are essential for success in this role. This job is common in industries like e-commerce, tech support, and financial services.

What jobs pay 4000 a week without a degree?

In a chat call center role, high earnings of $4,000 a week are uncommon without specialized skills or experience. Typically, such income levels are associated with sales positions, management roles, or specialized customer service jobs that may require extensive experience, performance-based bonuses, or commission structures. Most entry-level call center jobs pay hourly wages that are below this threshold.

How do I become an online chat agent?

To become an online chat agent, you typically need good communication skills, basic computer literacy, and the ability to handle multiple conversations simultaneously. Many employers require a high school diploma or equivalent and may provide training on specific chat platforms or customer service protocols. Having prior customer service experience and familiarity with tools like live chat software can improve your chances of getting hired.

What are the key skills and qualifications needed to thrive in the Chat Call Center position, and why are they important?

To thrive as a Chat Call Center representative, you need excellent written communication skills, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and basic troubleshooting tools is often required. Strong multitasking abilities, patience, and a customer-focused attitude are valuable soft skills in this position. These qualities ensure efficient problem-solving, high customer satisfaction, and effective management of multiple conversations in a fast-paced environment.

How to make 1000 a week remotely?

A Chat Call Center agent can earn $1,000 weekly by working full-time hours, often 40 or more per week, and handling high-volume customer calls efficiently. Increasing earnings may involve gaining specialized skills, certifications, or working for companies that offer higher pay rates or performance bonuses. Consistent scheduling and excellent communication skills are essential for maximizing income in remote call center roles.

How much do Amazon chat agents make?

Amazon chat agents typically earn between $12 and $20 per hour, depending on experience, location, and shift timings. Many roles also offer benefits such as flexible schedules and training in customer service tools. Salaries can vary based on the company's pay structure and regional standards.

What does a typical day look like for a Chat Call Center representative?

A typical day for a Chat Call Center representative involves managing multiple chat conversations simultaneously, assisting customers with inquiries or technical issues, and documenting solutions within the company’s CRM system. Representatives frequently collaborate with colleagues and supervisors to resolve more complex issues or escalate cases when necessary. The work environment is usually fast-paced and team-oriented, with clearly defined performance metrics. This structure ensures prompt response times and fosters a supportive atmosphere for both career development and delivering excellent customer service.

More about Chat Call Center jobs
What states have the most Chat Call Center jobs? States with the most job openings for Chat Call Center jobs include:
What job categories do people searching Chat Call Center jobs look for? The top searched job categories for Chat Call Center jobs are:
Chat Call Center jobs near you
Infographic showing various Chat Call Center job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 13% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Call Center Director

Call Center Director

Serenity Mental Health Centers

Lehi, UT • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

Call Center Director

At Serenity, our mission is to help patients take back their lives by delivering innovative, alternative treatment options for a wide range of mood disorders. Our call center team plays a vital role in fulfilling this mission, serving as the first point of contact and setting the foundation for an exceptional patient experience.

As the Call Center Director, you will lead a rapidly growing team that supports multiple physician practices across the country. You will be responsible for overseeing critical centralized processes, driving operational excellence, collaboration with our sales and marketing lead generation strategies, and ensuring every interaction reflects our people-centric, patient-focused values. This is a meaningful opportunity to make a lasting difference for individuals who need it most.

Responsibilities

  • Provide strategic leadership and daily oversight to Patient Care Coordinator team, ensuring efficient, high-quality operations.
  • The patient coordination team includes phone agents, escalations, back-office functions across multiple sites and states.
  • Proven ability to foster well-balanced sales and patient centric outcomes.
  • Manage full-cycle talent processes, including hiring, training, coaching, development, performance management, and retention.
  • Identify trends, uncover root causes, and recommend solutions to improve team performance, drive engagement, and enhance the patient experience.
  • Leverage data to monitor, evaluate, and improve complex processes and workflows.
  • Establish and exceed key department metrics, performance standards, and operating policies.
  • Streamline service level expectations and ensure team adherence to quality and responsiveness requirements. Experience in WFM (RTA and Forecasting).
  • Build and scale the Customer Care function as the organization continues rapid expansion across the US.
  • Foster a culture of compassion, accountability, and excellence aligned with Serenity’s mission and values.

Qualifications

  • 6–10 years of Director level experience leading large teams in a high-growth, sales and service-driven environment; startup or early-stage company experience strongly preferred.
  • Proven experience within a call center or high-volume inbound communications environment across multiple channels (phone, AI, email, chat, social).
  • Strong ability to identify, coach, and measure critical competencies and performance metrics.
  • Genuine passion for supporting individuals struggling with mental health challenges.
  • Demonstrated judgment and decision-making skills, with the ability to prioritize effectively in a fast-paced environment.
  • Alignment with Serenity’s mission and ability to translate it into operational priorities.
  • Self-driven, proactive, exceptional attention to detail, and motivated by continuous improvement.
  • Excellent customer service, communication, and problem-solving skills.
  • Comfortable communicating and collaborating with professionals at all levels.
  • Ability to travel as business needs requires, currently averages 1 week per month.

Benefits

  • Competitive pay
  • Medical, dental, and vision insurance (Serenity covers 90% of the premium)
  • Life insurance
  • Flexible Spending Account (FSA)
  • Paid time off, Sick pay, and 401(k)
  • 10 paid major holidays
  • Bi-weekly paid team treats & lunches
  • Onsite fitness center

Who We Are

Serenity Healthcare empowers patients with advanced medical technologies that provide long-term relief—even when traditional treatments have not succeeded. We are deeply committed to delivering the highest-quality patient experience. This commitment starts with our people.

We invest in our employees and foster a culture that is people-centric, collaborative, positive, proactive, and rich with opportunities for both personal and professional growth.