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Chat Call Center Jobs (NOW HIRING)

Ascensus

Call Center Representative (Temporary)

$19/hr

They are responsible for providing high quality service to all callers using phone, email or chat. Call Center Representatives handle requests provide explanations regarding benefits and plan ...

ASCENSUS

Call Center Representative (Temporary)

$19/hr

They are responsible for providing high quality service to all callers using phone, email or chat.Call Center Representatives handle requests provide explanations regarding benefits and plan ...

Ascensus

Bilingual Call Center Representative

$19/hr

They are responsible for providing high quality service to all callers using phone, email or chat. Call Center Representatives handle requests provide explanations regarding benefits and plan ...

Ascensus

Bilingual Call Center Representative

$19/hr

They are responsible for providing high quality service to all callers using phone, email or chat. Call Center Representatives handle requests provide explanations regarding benefits and plan ...

Ascensus

Bilingual Call Center Representative

$19/hr

They are responsible for providing high quality service to all callers using phone, email or chat. Call Center Representatives handle requests provide explanations regarding benefits and plan ...

Ascensus

Bilingual Call Center Representative

$19/hr

They are responsible for providing high quality service to all callers using phone, email or chat. Call Center Representatives handle requests provide explanations regarding benefits and plan ...

Ascensus

Bilingual Call Center Representative

$19/hr

They are responsible for providing high quality service to all callers using phone, email or chat. Call Center Representatives handle requests provide explanations regarding benefits and plan ...

Ascensus

Bilingual Call Center Representative

$19/hr

They are responsible for providing high quality service to all callers using phone, email or chat. Call Center Representatives handle requests provide explanations regarding benefits and plan ...

Ascensus

Bilingual Call Center Representative

$19/hr

They are responsible for providing high quality service to all callers using phone, email or chat. Call Center Representatives handle requests provide explanations regarding benefits and plan ...

Ascensus

Bilingual Call Center Representative

$19/hr

They are responsible for providing high quality service to all callers using phone, email or chat. Call Center Representatives handle requests provide explanations regarding benefits and plan ...

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Chat Call Center information

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$10

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$25

How much do chat call center jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for chat call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a chat call center?

A Chat Call Center job involves assisting customers through live chat instead of phone calls. Agents handle inquiries, troubleshoot issues, and provide support in real time via text-based communication. Strong typing skills, multitasking, and excellent customer service are essential for success in this role. This job is common in industries like e-commerce, tech support, and financial services.

What does a typical day look like for a chat call center representative?

A typical day for a Chat Call Center representative involves managing multiple chat conversations simultaneously, assisting customers with inquiries or technical issues, and documenting solutions within the company’s CRM system. Representatives frequently collaborate with colleagues and supervisors to resolve more complex issues or escalate cases when necessary. The work environment is usually fast-paced and team-oriented, with clearly defined performance metrics. This structure ensures prompt response times and fosters a supportive atmosphere for both career development and delivering excellent customer service.

What are the key skills and qualifications needed to thrive in the chat call center position, and why are they important?

To thrive as a Chat Call Center representative, you need excellent written communication skills, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and basic troubleshooting tools is often required. Strong multitasking abilities, patience, and a customer-focused attitude are valuable soft skills in this position. These qualities ensure efficient problem-solving, high customer satisfaction, and effective management of multiple conversations in a fast-paced environment.

More about Chat Call Center jobs

What states have the most Chat Call Center jobs?

States with the most job openings for Chat Call Center jobs include:

What job categories do people searching Chat Call Center jobs look for?

The top searched job categories for Chat Call Center jobs are:

Chat Call Center jobs near you
Infographic showing various Chat Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center Representative (Temporary)

Ascensus

Remote

$19/hr

Other

Retirement

This job post has expired 2 days ago. Applications are no longer accepted.

Ascensus rating

8.2

Company rating: 8.2 out of 10

Based on 39 frontline employees who took The Breakroom Quiz

46th of 152 rated financial services

Job description

Ascensus is the leading independent technology and service platform powering savings plans across America, providing products and expertise that help nearly 16 million people save for a better today and tomorrow.
Ascensus is the largest independent retirement and Government Savings services provider in the US, helping millions of Americans save for the future. We are looking for client-focused talent who have service as part of their DNA, rather than just part of a job. We take serving our clients seriously and need individuals who want to learn our business, embrace our core values, and work within a team environment. If you can see every interaction as an opportunity to achieve client satisfaction, we want to talk with you!
Video Interviewing:
As part of our Call Center hiring efforts, we're using a video screening process. To learn more and to help prepare for this, click here!
This is a temporary position with the possibility of converting to full time based on company need and performance. The hourly rate is $19. Class start date is 9/30/26 and 10/14/26
****These positions are 100% fully remote****
The first 4-6 weeks consist of training from 10:00 am to 6:30 pm EST.
After training is complete, you will be offered one of the shifts below (times are in Eastern Standard Time):

  • 8:00 am to 4:30 pm
  • 9:00 am to 5:30 pm
  • 10:00 am to 6:30 pm
  • 11:00 am to 7:30 pm
  • 12:00 am to 9:00 pm
The Call Center Representative position is responsible for customer service and processing for account-based employee benefit plans within our service center teams. Service center teams are accountable for servicing Flexible Spending Accounts (FSA), 529 Educational Savings accounts, Qualified Plan Retirement accounts and State Sponsored Retirement Program accounts. Associates will handle requests from participants, financial advisors, and plan administrators seeking information or executing requests on specific accounts, products or plans. They are responsible for providing high quality service to all callers using phone, email or chat. Call Center Representatives handle requests provide explanations regarding benefits and plan provisions, review claims information and update account owner contacts using provided processes. The associate provides excellent customer service through phone calls, emails and/or online chat and supports efficient administration of plans and department practices.
Essential Functions
Movement between service center roles, described above may take place to support business needs and seasonal volume, throughout the year. Training would be provided, prior to any movement to support a new product. The requirements listed are representative of the knowledge, skills, and/or ability required. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Below functions are across all roles.
  • Examine, review, process, calculate and (a) pay claims based on information, plan design, insurance filings, documentation and reports; or (b) administer payments based on plan information and documentation, in a timely manner.
  • Respond to all account owners and participant phone inquiries and requests in a timely and accurate manner. Meet department and individual service levels and quality goals and support department business objectives. Proactively engage participants, anticipate their needs, offer assistance and solutions.
  • Process financial and non-financial transactions timely and accurate.
  • Demonstrate flexibility and team-orientation.
  • Comply with plan document provisions, regulations, guidelines and company procedures. Maintain confidentiality and keep department, client and participant HIPAA compliant. Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.
Required Education and Experience
  • High school diploma or GED, and further applicable education or equivalent experience.
  • 1+ years of call center or customer service experience preferred
  • Ability and proficiency with Microsoft Office and Excel applications, and claims processing or benefit card systems.
  • Qualified candidates must complete a video interview assessment after applying as the next step, to be completed within 7 days of receiving the link. How to prepare: Set aside 30-45 minutes for the self-guided assessment that includes games and questions. Find a quiet place to record and be camera-ready. You'll need a smartphone, tablet, or desktop computer with your camera and microphone enabled. You'll answer questions to share your skills and experience, and bring your personality to the interview. This step accelerates the interview process, moving qualified candidates to hiring manager interview fast.
  • Ability to handle stressful situations regarding urgent customer needs. Advanced proficiency with Excel and database applications, including formatting and formulas.
  • Computer proficiency is required
  • Excellent listening, verbal and written skills
  • Detail oriented, flexible, and self-motivated

Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate from @ascensus.com or @futureplan.com email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website.
For all virtual remote positions, in order to ensure associates can effectively perform their job duties with no distractions, we require an uninterrupted virtual work space and there is also an expectation of family care being in place during business hours. Additionally, there is an internet work speed requirement of 25 MBps or better for individual use. If more than one person is utilizing the same internet connection in the same household or building, then a stronger connection is required. If you are unsure of your internet speed, please check with your service provider. Note: For call center roles specifically, it is a requirement to either hardwire your equipment directly to the internet router or ensure your workstation is in close proximity to the router. Please ensure that you are able to meet these expectations before applying.
Ascensus provides equal employment opportunities to all associates and applicants for employment without regard to ancestry, race, color, religion, sex, (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, national origin, age, physical or mental disability, medical condition (including cancer and genetic characteristics), marital status, military or veteran status, genetic information, sexual orientation, criminal conviction record or any other protected category in accordance with applicable federal, state, or local laws ("Protected Status").

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