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Dialer Monitor Jobs in California (NOW HIRING)

loanDepot

Sr Telephony Systems Engineer

Irvine, CA · On-site

$80K - $110K/yr

Monitors and troubleshoots the outbound campaign dialer and paces dialing in alignment with available resources at the contact center level. This includes campaign max lines available, leads ...

BNSF

Conductor Trainee - Primary Recall-Fresno

Fresno, CA · On-site

$70K - $82K/yr

Monitoring track conditions for any issues/problems and reporting on passing train conditions. Daily work is conducted in a safety sensitive environment where the working conditions can include ...

Convoy Capital

Loan Producer

San Diego, CA · On-site

$20.25 - $25.50/hr

You will have access to Convoy Capital's extensive database and efficient dialer technology. Loan ... Review the loan process by monitoring loan status, term conformity, and regulatory guidelines

VIMO INC.

Telecom Engineer

Mountain View, CA · On-site +1

$130K - $150K/yr

Monitor system performance and ensure high availability and reliability What We're Looking For ... Auto Dialer, Omnichannel, WFM, Interaction Analytics * Experience in scripting with NICE CXOne ...

VIMO INC.

Telecom Engineer

Mountain View, CA · On-site

Monitor system performance and ensure high availability and reliability What We're Looking For ... Auto Dialer, Omnichannel, WFM, Interaction Analytics * Experience in scripting with NICE CXOne ...

KMC

Early Stage Collector

Foothill Ranch, CA · On-site

$16.50 - $21.50/hr

Monitor accounts to proactively intervene before they advance into later stages of delinquency ... Experience in dialer platforms and digital communication tools is a plus. * Strong knowledge of ...

Dialpad

Sr. Payroll Analyst

San Ramon, CA · On-site

Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile. Being a Dialer At ... Monitor Time & Attendance timesheets and processing for non-exempt employees, ensuring accuracy and ...

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Dialer Monitor information

What is a dialer monitor?

A Dialer Monitor is responsible for overseeing and managing an outbound dialing system in a call center. They ensure compliance with dialing regulations, monitor call performance, and adjust settings to optimize efficiency. Their role involves tracking metrics, troubleshooting technical issues, and assisting agents with connectivity or system-related concerns. Effective Dialer Monitors help maximize productivity while maintaining call quality and adherence to company policies.

What are the typical responsibilities of a dialer monitor during a workday?

A Dialer Monitor’s primary responsibilities include overseeing outbound dialing systems to maximize agent productivity and campaign results, monitoring call flows, and ensuring compliance with calling regulations. They often adjust calling strategies in real time, generate performance reports, and address any technical issues affecting the dialing platform. Collaborating closely with call center agents, supervisors, and quality assurance teams is also common. This role is crucial for maintaining efficient call operations, hitting performance targets, and ensuring customers receive a consistent experience.

What are the key skills and qualifications needed to thrive in the dialer monitor position, and why are they important?

To excel as a Dialer Monitor, candidates generally need strong analytical abilities, attention to detail, and prior experience in a call center or customer service environment. Familiarity with outbound dialing systems (such as Predictive, Preview, or Power Dialers), call monitoring software, and CRM tools is highly beneficial. Excellent communication, problem-solving skills, and the ability to work both independently and as part of a team can help individuals stand out in this role. These abilities are vital for optimizing call campaigns, maintaining compliance standards, and ensuring efficient operations.

What are popular job titles related to Dialer Monitor jobs in California?

For Dialer Monitor jobs in California, the most frequently searched job titles are:

What job categories do people searching Dialer Monitor jobs in California look for?

The top searched job categories for Dialer Monitor jobs in California are:

Dialer Monitor jobs near you
Infographic showing various Dialer Monitor job openings in California as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 14% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

CCaaS & Cloud Telephony Administrator - (Contract/On-Site)

Avrek Law

Newport Beach, CA • On-site

$5.0K - $15K/mo

Contractor

Re-posted 3 days ago

Job description

CCaaS & Cloud Telephony Administrator - (Contract/On-Site)
Department: IT
Employment Type: Contract / Temp
Location: California
Compensation: $5,000 - $15,000 / month
Description
We are seeking a highly skilled CCaaS and Cloud Telephony leader to own and optimize all voice communications across the organization. This role serves as the single-threaded owner of our telephony ecosystem, combining strategic oversight with hands-on execution.
You will be responsible for call center platforms, VoIP infrastructure, dialer performance, caller ID reputation, and regulatory compliance-ensuring reliable, compliant, and high-performing voice operations that support intake, marketing, and client engagement.
Responsibilities:
Telephony & CCaaS Ownership
  • Own and manage all VoIP, CCaaS, and contact center platforms (e.g., NICE CXone, RingCentral)
  • Design, implement, and optimize call flows, routing, IVRs, queues, and dialer strategies
  • Support and enhance inbound and outbound call center operations
  • Ensure high availability, scalability, and performance of voice systems

Caller ID Reputation & Deliverability
  • Monitor and manage caller ID reputation, spam labeling, and call blocking
  • Lead remediation efforts with carriers (AT&T, Verizon, T-Mobile) and analytics providers
  • Implement proactive strategies to improve answer rates and prevent spam tagging

Regulatory & Telephony Compliance
  • Ensure compliance with TCPA, STIR/SHAKEN, CNAM, 10DLC, and toll-free regulations
  • Maintain adherence to multi-state telephony regulations (CA, AZ, NV, OR, TX, UT, WA)
  • Oversee Do-Not-Call compliance and lawful dialing practices
  • Manage number registration, campaign compliance, and audit readiness
  • Serve as the internal authority on telephony compliance and risk mitigation

Number & Carrier Management
  • Oversee procurement, provisioning, porting, and lifecycle management of phone numbers
  • Register numbers and use cases with carriers and providers
  • Manage carrier relationships, escalations, and issue resolution

Performance, Troubleshooting & Optimization
  • Monitor call quality, routing, and dialer performance
  • Diagnose and resolve delivery, connectivity, and system issues
  • Continuously optimize systems to improve efficiency and customer experience

Cross-Functional Leadership
  • Partner with IT, Marketing, Intake, and Operations to align telephony with business goals
  • Translate technical challenges into clear business impact and solutions
  • Provide reporting and strategic recommendations to leadership

Qualifications:
  • 5+ years of experience managing CCaaS, VoIP, and call center telephony systems
  • Deep expertise in platforms such as NICE CXone and RingCentral
  • Advanced experience with RingCentral CC (NICE CXone Studio scripting (required)), with the ability to quickly review, modify, and implement scripting changes
  • Strong knowledge of caller ID reputation management and remediation.
  • Experience with high volume outbound dialing call center.
  • Proven experience working with telecom carriers and call analytics providers
  • Deep expertise in TCPA, Do-Not-Call, and multi-state telephony compliance (CA, AZ, NV, OR, TX, UT, WA) (required)
  • Hands-on experience with outbound dialers and call routing logic
  • Strong troubleshooting and problem-solving capabilities in complex telephony environments
  • Excellent communication and cross-functional collaboration skills
  • Deep hands-on expertise in API integrations, with the ability to design, implement, and manage secure integrations following best practices and proper documentation standards
  • Ability to work on-site in a California office

What This Role Owns
  • Voice infrastructure performance and reliability
  • Call deliverability and caller ID reputation
  • Regulatory compliance and risk mitigation
  • Call center system efficiency and scalability

Apply