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Debt Collection Call Center Jobs in California (NOW HIRING)

Restoration Management Company

Call Center Manager

Livermore, CA · On-site

$82K - $98K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Summary The Call Center Manager is responsible for overseeing a team of call center ... Ensures delivery of an excellent customer service experience, accuracy in collection and input of ...

Goodwill Sacramento

Call Center Manager

Sacramento, CA · On-site

This mission is expressed through our retail stores and collection sites which create an accessible ... Call Center Manager At Goodwill Industries ® Sacramento Valley & Northern Nevada, Inc. (Goodwill ...

TaxRise

Call Center Representative

Irvine, CA · On-site

$24 - $25/hr

Demonstrate empathy while maintaining structure and call control Drive Document Collection & Case ... call center * Comfortable handling high call volume in a structured environment * Focused on ...

TaxRise

Call Center Representative

Irvine, CA · On-site

$24 - $25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Demonstrate empathy while maintaining structure and call control Drive Document Collection & Case ... call center * Comfortable handling high call volume in a structured environment * Focused on ...

TaxRise

Call Center Representative

Irvine, CA

$24 - $25/hr

Demonstrate empathy while maintaining structure and call control Drive Document Collection & Case ... call center * Comfortable handling high call volume in a structured environment * Focused on ...

TaxRise

Call Center Representative

Irvine, CA · On-site

$26 - $35/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Demonstrate empathy while maintaining structure and call control Drive Document Collection & Case ... call center * Comfortable handling high call volume in a structured environment * Focused on ...

Pacer Group

Call Center Associate

Los Angeles, CA · On-site

Previous call center experience * Food service/delivery experience Preferred: * Associate/Bachelor ... Perform routine clerical and nutrition care functions on the unit to include collection and data ...

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Debt Collection Call Center information

What is a debt collection call center?

A Debt Collection Call Center job involves contacting individuals or businesses to recover overdue payments on behalf of creditors. Agents negotiate payment plans, provide information on outstanding debts, and follow company and legal guidelines for collections. Strong communication, persistence, and customer service skills are essential to handle disputes and ensure successful resolutions.

What are the key skills and qualifications needed to thrive in a debt collection call center, and why are they important?

To thrive in a Debt Collection Call Center, you need strong communication skills, attention to detail, and a basic understanding of finance or customer service, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, auto-dialing systems, and payment processing tools is typically required. Outstanding negotiation skills, resilience under pressure, and the ability to remain professional during difficult conversations are highly valued soft skills. These abilities are crucial for meeting collection targets, maintaining client relationships, and ensuring compliance with industry regulations.

What are the typical daily responsibilities in a debt collection call center?

In a Debt Collection Call Center role, your daily responsibilities include contacting individuals or businesses with overdue accounts, negotiating payment arrangements, updating account information in the company database, and documenting all communications. You may also handle inbound calls from customers seeking to resolve their debts, provide information on payment options, and occasionally escalate complex cases to supervisors or the legal team. Most teams work in a fast-paced, collaborative environment where agents support each other in achieving monthly collection goals. Over time, strong performers may have opportunities to train new team members or advance into supervisory roles.

What are the most commonly searched types of Debt Collection Call Center jobs in California?

The most popular types of Debt Collection Call Center jobs in California are:

What are popular job titles related to Debt Collection Call Center jobs in California?

For Debt Collection Call Center jobs in California, the most frequently searched job titles are:

What job categories do people searching Debt Collection Call Center jobs in California look for?

The top searched job categories for Debt Collection Call Center jobs in California are:

Debt Collection Call Center jobs near you
Infographic showing various Debt Collection Call Center job openings in California as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Collection Specialist Supervisor

RESORT RECOVERY SOLUTIONS LLC

San Diego, CA • On-site

$50K/yr

Full-time

PTO

Re-posted 21 days ago

Job description

Benefits:
  • Paid time off
  • Bonus based on performance
  • Paid holidays


Collection Specialist Supervisor
Resort Recovery Solutions, LLC — Serra Mesa, San Diego, CA 92123
Full-Time | On-Site 
Compensation: $50,000 base, plus commission and bonus. Total earning potential up to $80,000/year for the right candidate.
Job Summary
Resort Recovery Solutions is seeking a high-energy, motivating, and experienced Collections/Customer Services Supervisor to lead our call center in Serra Mesa, San Diego. The ideal candidate will oversee both the Collections and Customer Servicing teams, manage daily operations, and carry a personal portfolio of accounts. This is a hands-on leadership role in a fast-paced environment.
Responsibilities

  • Supervise and lead a team of 5–7 collection agents and CSR reps, providing coaching, training, and daily support.
  • Manage a personal block of accounts while helping the team hit performance goals.
  • Oversee daily operations for the Collections and Customer Servicing departments.
  • Identify and resolve issues promptly and professionally.
  • Use company systems and technology to streamline processes and increase productivity.
  • Ensure compliance with the FDCPA and company policies.
Qualifications

  • 2+ years of collections experience; a strong CSR background will also be considered. Working knowledge of the Fair Debt Collection Practices Act (FDCPA).
  • Proven leadership experience supervising, coaching, and motivating a team.
  • Strong multitasking ability and the capacity to perform under pressure.
  • Excellent verbal, written, and interpersonal communication skills.
  • Proficiency with computer systems and technology.
  • Bilingual English/Spanish preferred.
  • Experience with timeshare or hotel operations is a plus.
Ideal Candidate

  • A dynamic and inspiring leader.
  • Leads by example — carries a strong personal portfolio while lifting overall team performance.
  • Thrives under pressure and stays organized.
  • Solutions-driven with strong problem-solving skills.
Schedule

  • Monday–Friday, 8:00 AM–5:00 PM 
  • On-site, San Diego, CA 92123
Benefits

  • Commission and bonus incentives
  • Paid sick time
  • Paid time off