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Virtual Chat Agent Jobs in California (NOW HIRING)

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$60K - $80K/yr

Attennd ongoing virtual trainings to grow your real estate business and generate leads Coaching ... Work with sales agent to guide their clients to homes * Provide detailed, written feedback ...

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AI Engineer (Copilot)

Dublin, CA · On-site

Top Requirements (Must haves) · Copilot Studio agent creation (not just Copilot Chat) · Strong ... Virtual Agents) · Azure (backend foundations) · Microsoft ecosystem collaboration · Hybrid ...

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All JobsChat Agent JobsVirtual Chat Agent JobsVirtual Chat Agent Jobs in California

Virtual Chat Agent information

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$5

$16

$24

How much do virtual chat agent jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for virtual chat agent in California is $16.92, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $18.99 per hour, depending on experience, location, and employer.

What Does a Virtual Chat Agent Do?

As a virtual chat agent, you provide customer service via a chat app. You use a computer to communicate with each customer to elicit the information you need, answer their questions, and otherwise assist the customer to help resolve any issues. You typically log the details of each communication or create a ticket that the customer can use to track their inquiry. For some roles, your duties may include providing technical support. If you do not know how to respond to an inquiry, you transfer the customer to a more-senior agent or technician. Some virtual chat agents also have sales responsibilities and help customers complete transactions.

What are Virtual Chat Agents?

Virtual Chat Agents are customer service professionals who interact with customers through online chat platforms to answer questions, resolve issues, and provide information about products or services. They typically work remotely and handle multiple chat conversations simultaneously, offering support via company websites, apps, or social media channels. Virtual Chat Agents use strong communication and problem-solving skills to ensure customers receive timely and accurate assistance, often using scripts and resources provided by their employer.

What are the key skills and qualifications needed to thrive as a Virtual Chat Agent, and why are they important?

To thrive as a Virtual Chat Agent, you need excellent written communication, fast and accurate typing skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is typically required. Strong problem-solving abilities, patience, and the ability to multitask help agents deliver outstanding service and resolve issues efficiently. These skills ensure prompt, clear, and helpful customer interactions, which are critical for customer satisfaction and company reputation.

What is the difference between Virtual Chat Agent vs Customer Service Representative?

AspectVirtual Chat AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require customer service experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentRemote, online chat platformsIn-office or remote, phone and in-person interactions
Industry UsageCustomer support via live chat for various industriesCustomer support via phone, email, or in-person for diverse sectors
Search & Comparison IntentFocuses on online chat support rolesBroader customer service roles including phone and face-to-face

The Virtual Chat Agent primarily handles customer inquiries through online chat platforms remotely, focusing on digital communication. In contrast, a Customer Service Representative may work in various settings, including in-person or over the phone, providing broader support. Both roles require similar credentials but differ mainly in communication channels and work environment.

What are some common challenges Virtual Chat Agents face when handling multiple customer inquiries simultaneously?

Virtual Chat Agents often manage several customer conversations at once, which requires strong multitasking and organizational skills. A key challenge is maintaining accuracy and providing timely, personalized responses without sacrificing the quality of customer service. To succeed, agents typically use chat management software and quick-reference resources to ensure they can address inquiries efficiently. Staying calm under pressure and developing effective time management strategies are essential for thriving in this fast-paced environment.
More about Virtual Chat Agent jobs
What are the most commonly searched types of Chat Agent jobs in California? The most popular types of Chat Agent jobs in California are:
What are popular job titles related to Virtual Chat Agent jobs in California? For Virtual Chat Agent jobs in California, the most frequently searched job titles are:
What job categories do people searching Virtual Chat Agent jobs in California look for? The top searched job categories for Virtual Chat Agent jobs in California are:
What cities in California are hiring for Virtual Chat Agent jobs? Cities in California with the most Virtual Chat Agent job openings:
Virtual Chat Agent jobs near you
Infographic showing various Virtual Chat Agent job openings in California as of July 2026, with employment types broken down into 91% Full Time, 6% Part Time, and 3% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $35,197 per year, or $16.9 per hour.
Software Engineer, AI Agent & LLM

Software Engineer, AI Agent & LLM

Otter.ai

Mountain View, CA • On-site

$155K - $185K/yr

Full-time

Posted 6 days ago

Job description

The Opportunity
We are looking for a Senior AI Agent & LLM Engineer who combines strong software engineering capabilities with a deep focus on AI quality. You will help build and improve the AI systems behind Otter's conversational knowledge engine and AI Chat, spanning user-facing agent experiences, evaluation systems, and the shared platform required to operate them reliably at scale.
This is a hands-on role for someone who can move from an ambiguous product problem to a working production solution, define how quality should be measured, and drive improvements across services, models, and user experience.
Your Impact
  • Build AI-agent experiences for Otter AI Chat that help users reason over conversations, retrieve knowledge, and complete complex tasks.
  • Advance Otter's conversational knowledge engine through better knowledge extraction, annotation, and indexing.
  • Develop robust evaluation datasets, automated graders, regression tests, and release gates for AI quality.
  • Diagnose failures across models, prompts, retrieval, tools, data pipelines, backend services, and product workflows.
  • Build shared agent infrastructure for orchestration, tracing, debugging, retries, sandboxed execution, and observability.
  • Improve task completion, correctness, groundedness, reliability, latency, and cost.
  • Turn production traces, customer feedback, and usage signals into measurable product and model improvements.
  • Collaborate across AI, product, infrastructure, data, security, and application teams to deliver end-to-end capabilities.
We're looking for someone who
  • Has 3+ years of AI Agent engineering, machine learning engineering, or related experience.
  • Brings strong backend or distributed-systems engineering skills.
  • Has hands-on experience building and shipping AI-agent or LLM-powered products.
  • Has a strong focus on AI quality and experience evaluating nondeterministic systems.
  • Can use data, traces, logs, and qualitative examples to identify and resolve complex failures.
  • Works effectively across services, technical domains, and organizational boundaries.
  • Combines strong product judgment with rigorous engineering and evaluation practices.
  • Operates with high agency, strong ownership, and a bias toward action.
  • Can take ambiguous problems from initial exploration through production launch and continuous improvement.
  • Demonstrated ability to use coding agents effectively while rigorously reviewing and controlling the quality of their output is a plus.

About Otter.ai
We are in the business of shaping the future of work. Our mission is to make conversations more valuable.
With over 1B meetings transcribed, Otter.ai is the world's leading tool for meeting transcription, summarization, and collaboration. Using artificial intelligence, Otter generates real-time automated meeting notes, summaries, and other insights from in-person and virtual meetings - turning meetings into accessible, collaborative, and actionable data that can be shared across teams and organizations. The company is backed by early investors in Google, DeepMind, Zoom, and Tesla.
Otter.ai is an equal opportunity employer. We proudly celebrate diversity and are committed to building an inclusive and accessible workplace. We provide reasonable accommodations for qualified applicants throughout the hiring process.
Accessibility & Accommodations
Otter.ai is committed to providing reasonable accommodations for candidates with disabilities in our hiring process. If you need assistance or an accommodation during any stage of the recruitment process, please contact hr@otter.ai at least 3 business days before your interview.
*Otter.ai does not accept unsolicited resumes from 3rd party recruitment agencies without a written agreement in place for permanent placements. Any resume or other candidate information submitted outside of established candidate submission guidelines (including through our website or via email to any Otter.ai employee) and without a written agreement otherwise will be deemed to be our sole property, and no fee will be paid should we hire the candidate.
Salary range
Salary Range: $155,000 to $185,000 USD per year
This salary range represents the low and high end of the estimated salary range for this position. The actual base salary offered for the role is dependent based on several factors. Our base salary is just one component of our comprehensive total rewards package.
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