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Virtual Chat Agent Jobs in California (NOW HIRING)

Destination Careers

$40K - $70K/yr

This position is ideal for those who enjoy helping people, love travel, and thrive in a virtual ... online chat ~ Maintain detailed and accurate records of client interactions and bookings ...

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Virtual Chat Agent information

See California salary details

$5

$16

$24

How much do virtual chat agent jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for virtual chat agent in California is $16.92, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $18.99 per hour, depending on experience, location, and employer.

What does a virtual chat agent do?

As a virtual chat agent, you provide customer service via a chat app. You use a computer to communicate with each customer to elicit the information you need, answer their questions, and otherwise assist the customer to help resolve any issues. You typically log the details of each communication or create a ticket that the customer can use to track their inquiry. For some roles, your duties may include providing technical support. If you do not know how to respond to an inquiry, you transfer the customer to a more-senior agent or technician. Some virtual chat agents also have sales responsibilities and help customers complete transactions.

What is a virtual chat agent?

Virtual Chat Agents are customer service professionals who interact with customers through online chat platforms to answer questions, resolve issues, and provide information about products or services. They typically work remotely and handle multiple chat conversations simultaneously, offering support via company websites, apps, or social media channels. Virtual Chat Agents use strong communication and problem-solving skills to ensure customers receive timely and accurate assistance, often using scripts and resources provided by their employer.

What are the key skills and qualifications needed to thrive as a virtual chat agent, and why are they important?

To thrive as a Virtual Chat Agent, you need excellent written communication, fast and accurate typing skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is typically required. Strong problem-solving abilities, patience, and the ability to multitask help agents deliver outstanding service and resolve issues efficiently. These skills ensure prompt, clear, and helpful customer interactions, which are critical for customer satisfaction and company reputation.

What is the difference between Virtual Chat Agent vs Customer Service Representative?

AspectVirtual Chat AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require customer service experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentRemote, online chat platformsIn-office or remote, phone and in-person interactions
Industry UsageCustomer support via live chat for various industriesCustomer support via phone, email, or in-person for diverse sectors
Search & Comparison IntentFocuses on online chat support rolesBroader customer service roles including phone and face-to-face

The Virtual Chat Agent primarily handles customer inquiries through online chat platforms remotely, focusing on digital communication. In contrast, a Customer Service Representative may work in various settings, including in-person or over the phone, providing broader support. Both roles require similar credentials but differ mainly in communication channels and work environment.

What are some common challenges virtual chat agents face when handling multiple customer inquiries simultaneously?

Virtual Chat Agents often manage several customer conversations at once, which requires strong multitasking and organizational skills. A key challenge is maintaining accuracy and providing timely, personalized responses without sacrificing the quality of customer service. To succeed, agents typically use chat management software and quick-reference resources to ensure they can address inquiries efficiently. Staying calm under pressure and developing effective time management strategies are essential for thriving in this fast-paced environment.
More about Virtual Chat Agent jobs
What are the most commonly searched types of Chat Agent jobs in California? The most popular types of Chat Agent jobs in California are:
What are popular job titles related to Virtual Chat Agent jobs in California? For Virtual Chat Agent jobs in California, the most frequently searched job titles are:
What job categories do people searching Virtual Chat Agent jobs in California look for? The top searched job categories for Virtual Chat Agent jobs in California are:
What cities in California are hiring for Virtual Chat Agent jobs? Cities in California with the most Virtual Chat Agent job openings:
Virtual Chat Agent jobs near you
Infographic showing various Virtual Chat Agent job openings in California as of August 2026, with employment types broken down into 72% Full Time, 8% Part Time, and 20% Contract. Highlights an 40% In-person, and 60% Remote job distribution, with an average salary of $35,197 per year, or $16.9 per hour.

Customer Support - Merchant Services

Source One Payment Solutions Inc

Commerce, CA • On-site

$12 - $17/hr

Other

Re-posted 7 days ago

Job description

JOB HOURS: Monday - Friday 9am - 5pm

JOB LOCATION:6055 E Washington Blvd.Commerce, CA 90040

JOB OVERVIEW

Source One Payment Solutions offers an array of merchant services, supplying credit card processing terminals, POS systems, Virtual Gateways, and other processing methods. We are located in Commerce, CA and provide services to merchants throughout the U.S. states.

JOB DESCRIPTIONThe Merchant Account Support Agent will be part of our Operations Department and will be responsible for supporting the business and technical needs of our growing merchant base. You will be assisting existing merchants with their merchant services accounts through e-mail, phone calls and the CRM as well as assisting and providing sales agent support.

RESPONSIBILITIES AND DUTIES

  • Provide extraordinary client service to merchants via inbound phone calls, email or chat.
  • Provide extraordinary service and sales support to agents and partners.
  • Respond to incoming customer requests quickly, proficiently and professionally while meeting specific quality expectations.
  • Answer merchant questions and resolves customer support problems related to billing, account management and troubleshooting.
  • Help to ensure incoming requests are handled in a timely manner and communicating with other departments, managers, and Business Consultants.
  • Thoroughly describe and document work using call ticketing systems.
  • Update the ticketing system and advance tickets with current status of all ongoing issues and Merchant Contacts.
  • Ongoing on the spot training and updates for Business Consultants.
  • Assisting with the installation of equipment and services for merchants

SKILLS NEEDED

  • Customer service experience required.
  • Prior experience in call center, financial industry or ecommerce environments is preferred.
  • Confirmed commitment to quality and customer service.
  • Strong customer service skills and follow-thru skills.
  • Excellent verbal and written communications, interpersonal skills, customer orientation, team interaction, problem solving, and multi-tasking skills required.
  • Punctual, regular and consistent attendance.
  • Bi-lingual (Spanish) is a plus but not required.
  • Computer Skills, including Microsoft Office and Outlook.
  • Proven prior CRM or database experience is preferred.
  • 2+ years Customer Service/Technical Support experience preferred, but not required.
  • Experience in the banking or credit card processing industry preferred, but not required.

REQUIRED EDUCATION AND EXPERIENCE

  • High school diploma or equivalent is required
  • Knowledge of customer service core principles and practices.

Job Type: Full-time

Salary: $12.00 to $17.00 /hour

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