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Gaming Support Agent Jobs in California (NOW HIRING)

Tixr

Fan Support Agent

Santa Monica, CA · On-site

$21 - $28.25/hr

The Opportunity As a Fan Support Agent, you will be the first point of contact for fans reaching ... Riot Games Arena, Luke Bryan's Crash My Playa, Sturgis Buffalo Chip, Lightning in a Bottle ...

Tixr

Fan Support Agent

Santa Monica, CA · On-site

$21 - $28/hr

The Opportunity As a Fan Support Agent, you will be the first point of contact for fans reaching ... Riot Games Arena, Luke Bryan's Crash My Playa, Sturgis Buffalo Chip, Lightning in a Bottle ...

San Manuel

Surveillance Agent II

Highland, CA · On-site

... for supporting the integrity, safety, and compliance of casino operations through vigilant ... Analyzing recorded and live surveillance video of the gaming facility activities to detect any ...

San Manuel

Senior Surveillance Agent

Highland, CA · On-site

Senior Surveillance Agent Under the direction of the Supervisor, Surveillance Operations, the ... games and applies advanced mathematical skills to support the verification of payouts ...

San Manuel

Surveillance Agent I

Highland, CA · On-site

Surveillance Agent I Under the direction of the Supervisor, Surveillance Operations, the Surveillance Agent I is responsible for supporting the safety, security, and integrity of non-gaming areas ...

New

Nvidia

Director, Agent Marketing

Santa Clara, CA · On-site

NVIDIA has been transforming computer graphics, PC gaming, and accelerated computing for more than ... Support global teams in enhancing NVIDIA's visibility, citation quality, and referral influence in ...

San Manuel Casino

Surveillance Agent II

Highland, CA · On-site

... for supporting the integrity, safety, and compliance of casino operations through vigilant ... Analyzes recorded and live surveillance video of the gaming facility activities to detect any ...

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How much do gaming support agent jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for gaming support agent in California is $18.82, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $21.59 per hour, depending on experience, location, and employer.

What is a gaming support agent?

A Gaming Support Agent assists players by resolving technical issues, answering game-related inquiries, and providing troubleshooting guidance. They communicate via chat, email, or phone to ensure a smooth gaming experience. Strong problem-solving skills, knowledge of gaming platforms, and excellent customer service are essential. This role helps maintain player satisfaction and supports game developers by reporting recurring issues.

What does a gaming support agent do?

A typical shift for a Gaming Support Agent involves responding to player inquiries through live chat, email, or phone and troubleshooting a range of technical or account issues related to the gaming platform. You'll often be handling account recovery, billing questions, bug reports, and guiding users through in-game features or updates. Many support teams operate in shifts to provide 24/7 coverage, so flexibility in scheduling is often required. Collaboration with developers, community managers, and other support agents is common, especially when helping to identify and escalate recurring technical issues. The role is fast-paced and requires balancing efficiency with a friendly, patient approach to ensure player satisfaction.

What are the key skills and qualifications needed to thrive as a gaming support agent?

To thrive as a Gaming Support Agent, you need strong troubleshooting abilities, proficiency with gaming platforms, and a solid understanding of customer service principles; a high school diploma or equivalent is typically required. Experience with ticketing systems, live chat software, and knowledgebase platforms is important, and certifications in customer service or technical support can be beneficial. Excellent communication, patience, and problem-solving skills help build rapport with users and efficiently resolve issues. These competencies ensure a seamless support experience for gamers and contribute to the positive reputation of the gaming company.

What are the most commonly searched types of Gaming Support Agent jobs in California?

The most popular types of Gaming Support Agent jobs in California are:

What are popular job titles related to Gaming Support Agent jobs in California?

For Gaming Support Agent jobs in California, the most frequently searched job titles are:

What job categories do people searching Gaming Support Agent jobs in California look for?

The top searched job categories for Gaming Support Agent jobs in California are:

Gaming Support Agent jobs near you
Infographic showing various Gaming Support Agent job openings in California as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $39,145 per year, or $18.8 per hour.

Fan Support Agent

Tixr

Santa Monica, CA • On-site

$21 - $28.25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Job description

About Tixr
Tixr's on a mission to transform the ticket buying experience with a modern approach to a legacy business. Born from a fan-focused frame of mind, we empower large-scale events, music venues, and sports properties with modern, innovative solutions to their highly-complex ticketing and e-commerce needs. Our unified commerce platform is built for big, supporting all types of events, from festivals to global arena tours, and an almost limitless suite of commerce offerings beyond admission tickets.
The Opportunity
As a Fan Support Agent, you will be the first point of contact for fans reaching out with questions or issues related to their tickets, orders, and event experience. You will work primarily through our support platform (Intercom) alongside our AI support agent, resolving inquiries quickly and empathetically while knowing when to escalate more complex issues. This is a great opportunity for someone early in their support career to build a strong foundation in customer service, ticketing operations, and live event commerce, with room to grow within our Customer Success & Support organization.
This role works a Tuesday-Saturday schedule to align with peak fan support demand around weekend events.
Responsibilities
Fan-facing support
  • Respond promptly and empathetically to fan inquiries across chat and email, primarily through Intercom.
  • Troubleshoot common issues such as order confirmation problems, ticket delivery/access issues, account login problems, and refund or exchange requests.
  • Guide fans through self-service tools and platform features to resolve issues efficiently.
  • Maintain a friendly, professional, and fan-first tone in every interaction, reflecting Tixr's brand voice.
Day-to-day queue management
  • Monitor and work assigned Intercom queues, meeting response and resolution time SLAs.
  • Partner with our Fin AI support agent, reviewing and refining AI-suggested responses where appropriate.
  • Accurately tag and categorize conversations to support reporting and quality tracking.
  • Identify conversations that require escalation and route them to the appropriate team (Client Experience, Technical Solutions, or Support leadership) with clear context.
Collaboration with internal teams
  • Flag recurring issues, content gaps, or confusing platform flows to leadership and product teams to help improve macros, help center content, Fin AI guidance, and our overall fan experience.
  • Escalate account or client-level concerns to the Client Experience Manager or Technical Solutions Manager as needed.
  • Work with the wider Client Success team to stay current on new features, policy changes, and event-specific support needs.
Operational excellence
  • Maintain clear and accurate records of fan interactions within Intercom.
  • Meet individual quality and productivity targets, including CSAT and response time goals.
  • Support additional coverage needs during high-volume periods, including on-sale days and live events.
Qualifications
Required
  • 0-1 years of experience in customer service, support, or a related fan-facing role (internships and part-time experience count!)
  • Excellent written communication skills with strong attention to detail
  • A calm, empathetic approach to problem-solving, even in high-volume or high-pressure moments
  • Comfortable learning and working within new software tools and platforms
  • Reliable, organized, and able to manage a queue of concurrent conversations
  • Open to feedback, adaptable, and committed to continuous learning
  • Ability to work a Tuesday-Saturday schedule
Preferred
  • Familiarity with Intercom, HubSpot, Notion, Slack, or similar tools
  • Interest in or experience with live events, music, sports, or ticketing
  • Experience working alongside AI tools or automation in a support context
The ideal candidate is a fast learner with a genuine curiosity for solving fans' problems, a positive attitude, and a strong sense of ownership over the fan experience.
The Perks
  • Bonus + Equity
  • 100% Remote with Hybrid Optional
  • Paid Health Benefits ($0 Premiums)
  • Dental, Vision, Life plans
  • Open Vacation
  • 401k (50% match up to 3%)
  • Paid Equipment
  • Education Stipend
  • Paid Holidays & Birthdays Off
  • Parental Leave
  • Team Offsites / Events
  • Ticket hookups!

Tixr is the largest, fastest-growing, privately-held primary ticketing and live event commerce marketplace in the world. We're a California born and bred company that's still founder owned and led to this day, and we support a global client base with staff throughout the US, Canada, and UK. We exclusively power 500 of the most respected live entertainment brands in 40 countries including Wynn Nightlife, Riot Fest, Acura Grand Prix of Long Beach, Riot Games Arena, Luke Bryan's Crash My Playa, Sturgis Buffalo Chip, Lightning in a Bottle, Portland Trail Blazers' New G League Affiliate Rip City Remix, among many others.

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