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Live Chat Agent Jobs in California (NOW HIRING)

BradyPLUS

Customer Engagement Specialist

Fairfield, CA · On-site

$22 - $26.50/hr

Sample Requests * eCommerce Super User/ Live Chat Agent (where applicable) * ERP Super User * Manage/Create Customer Order Guides (as needed) * Back-Up Support for Customer Solution Specialists ...

XDS

Customer Support Agent

Los Angeles, CA · On-site

$20.25 - $27/hr

About the role X-LAB is seeking a customer-focused and technically minded Customer Service Agent to ... Provide professional customer and dealer support through Zendesk, phone, and website live chat ...

XDS

Customer Support Agent

Los Angeles, CA · On-site

$20.25 - $27/hr

About the role X-LAB is seeking a customer-focused and technically minded Customer Service Agent to ... Provide professional customer and dealer support through Zendesk, phone, and website live chat ...

BCforward

Customer Service Agent

San Jose, CA · On-site

$17.13/hr

Customer Service Agent Job Location: SAN JOSE CA 95113 Job Duration: 12+ Months Job Hourly Rate ... live chat * At least 1 year programming or API level tech support experience * Proven ability to ...

BCforward

Customer Service Agent

San Jose, CA

$17.13/hr

Customer Service Agent Job Location: SAN JOSE CA 95113 Job Duration: 12+ Months Job Hourly Rate ... live chat * At least 1 year programming or API level tech support experience * Proven ability to ...

AppFolio

Sr. Machine Learning Engineer

Goleta, CA

$112K - $154K/yr

We're transforming Property Management; how property managers operate, how residents live, and how ... This role helps define AppFolio's production voice and chat agent pipelines, working at the ...

AppFolio

Sr. Machine Learning Engineer

San Diego, CA

$111K - $152K/yr

We're transforming Property Management; how property managers operate, how residents live, and how ... This role helps define AppFolio's production voice and chat agent pipelines, working at the ...

AppFolio

Sr. Machine Learning Engineer

San Diego, CA

$111K - $152K/yr

We're transforming Property Management; how property managers operate, how residents live, and how ... This role helps define AppFolio's production voice and chat agent pipelines, working at the ...

AppFolio

Sr. Machine Learning Engineer

San Francisco, CA

$123K - $169K/yr

We're transforming Property Management; how property managers operate, how residents live, and how ... This role helps define AppFolio's production voice and chat agent pipelines, working at the ...

AppFolio, Inc.

Sr. Machine Learning Engineer

Santa Barbara, CA · On-site +1

$116K - $159K/yr

We're transforming Property Management; how property managers operate, how residents live, and how ... This role helps define AppFolio's production voice and chat agent pipelines, working at the ...

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Live Chat Agent information

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How much do live chat agent jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for live chat agent in California is $14.19, according to ZipRecruiter salary data. Most workers in this role earn between $11.30 and $17.18 per hour, depending on experience, location, and employer.

What is a live chat agent?

Live Chat Agents are customer service professionals who interact with customers in real-time through online chat platforms. Their main role is to assist customers by answering questions, resolving issues, and providing information about products or services. Live Chat Agents help businesses offer fast and convenient support, improving customer satisfaction and efficiency. They often work for e-commerce sites, tech companies, and service providers, handling multiple conversations simultaneously.

How do live chat agents typically handle high volumes of simultaneous customer inquiries?

Live Chat Agents often manage multiple chat conversations at once, which requires strong multitasking skills and the ability to prioritize urgent issues without sacrificing response quality. Many companies provide specialized chat platforms that help agents organize conversations, use canned responses, and quickly access knowledge bases. Agents are also trained to escalate complex issues to supervisors or other departments as needed, ensuring efficient and accurate resolutions. Regular team check-ins and support from team leads help agents adapt to busy periods and maintain customer satisfaction.

What are the key skills and qualifications needed to thrive as a live chat agent, and why are they important?

To thrive as a Live Chat Agent, you need excellent written communication skills, fast and accurate typing abilities, and a basic understanding of customer service principles, often supported by a high school diploma. Familiarity with live chat software, CRM systems, and ticketing tools is typically required. Strong problem-solving, patience, and multitasking skills help agents deliver positive customer experiences and resolve issues efficiently. These competencies are essential for providing timely, effective, and high-quality support in a digital customer service environment.

How much do live chat agents get paid?

Live chat agents typically earn an hourly wage ranging from $10 to $20, depending on experience, location, and the company. Some positions may also offer performance-based bonuses or flexible schedules, especially for remote roles.

How to become a live chat agent?

To become a live chat agent, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with customer service software or chat platforms. Some employers prefer prior experience in customer support or sales, and basic computer proficiency is essential. Training is often provided by the employer to familiarize new agents with company-specific tools and procedures.

What are the most commonly searched types of Live Chat Agent jobs in California?

The most popular types of Live Chat Agent jobs in California are:

What are popular job titles related to Live Chat Agent jobs in California?

For Live Chat Agent jobs in California, the most frequently searched job titles are:

What job categories do people searching Live Chat Agent jobs in California look for?

The top searched job categories for Live Chat Agent jobs in California are:

What cities in California are hiring for Live Chat Agent jobs?

Cities in California with the most Live Chat Agent job openings:

Live Chat Agent jobs near you
Infographic showing various Live Chat Agent job openings in California as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 23% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $29,525 per year, or $14.2 per hour.

Customer Engagement Specialist

BradyPLUS

Fairfield, CA • On-site

$22 - $26.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

BradyPLUS rating

7.0

Company rating: 7.0 out of 10

Based on 38 frontline employees who took The Breakroom Quiz

247th of 423 rated retail wholesalers

Job description

General information
Name
Customer Engagement Specialist
Ref #
3428
City
Fairfield
State
California
Country
United States
Function
Customer Service
BradyPLUS is now Imperial Brady!
To learn more visit imperialbrady.com
Description & Requirements
Job Description
As a Customer Engagement Specialist, you play a pivotal role in assisting the sales team, initiating and sustaining communication with core customers, fostering deeper relationships, identifying sales opportunities to drive growth, and delivering exemplary service ("white glove" service) to core and new customers. Your mission is to seamlessly integrate with the sales team, providing essential support to enhance their effectiveness and contribute to the overall sales success of BradyPLUS.
Responsibilities Include:
Sales Support: Provide administrative support to the sales team and key customers through:
  • Order & Quote Processing
  • Customer Inventory Management (as needed)
  • Reviewing/Preparing Reports
  • Customer Usage
    • Margin Reports
    • Backorder
    • Open Orders
    • At-Risk Customer
  • Identifying Sales Gaps
  • Customer Price and Cost Alignment
  • Submit Form Requests
  • Liaison between Sales and Internal Departments
  • Sample Requests
  • eCommerce Super User/ Live Chat Agent (where applicable)
  • ERP Super User
  • Manage/Create Customer Order Guides (as needed)
  • Back-Up Support for Customer Solution Specialists

Customer Relationship Management: Support the sales team in developing and nurturing strong, long-term relationships with customers.
  • Utilize Salesforce
  • Upselling & Cross-Selling Activities
  • Immediate Response to Customer Issues
  • Attend Customer Meetings or Sales Rep Ride A-longs (as needed)

Engagement Strategies: Execute customer outreach strategies to enhance customer engagement and ensure their needs are met or to identify potential issues before they arise.
  • Regular Cadence of Proactive Customer Outreach Activities
  • Identify Customer Churn Risk
  • New Customer Onboarding

Product Knowledge: Stay updated on new products and enhancements to provide accurate and current recommendations to Customers.
  • Participate in Vendor Trainings and Sales Meetings to stay up to date on the latest Sales initiatives
  • Notify Customers of New Products

  • Additional duties or special projects as assigned.

The Ideal Candidate Will Have:
  • At least 2 years of Customer Service, Sales Support, or Inside Sales experience
  • Excellent verbal and written communication skills
  • Proficiency with CRM software and Microsoft Office Suite (Word, Excel, PowerPoint)
  • Keen attention to detail and accuracy in handling data and documentation
  • A proactive nature with strong problem-solving skills
  • Strong organizational and multitasking abilities
  • Ability to work independently and collaboratively
  • Ability to use technology effectively and excel as an E-Commerce and Live Chat support to customers
  • Customer-centric with a focus on delivering exceptional service.
  • Ability to physically sit at a desk for long periods, operate a computer, and listen/speak clearly on the phone and in-person

Compensation & Benefits:
The pay range for this role is $22.00- $26.50 per hour. This range represents what the company reasonably expects to pay an associate for this role based on current market data, internal equity, and other business factors. The actual compensation offered may vary depending on factors such as relevant experience, qualifications, geographic location, and other considerations. In addition to base pay, BradyPLUS offers a comprehensive benefits package to support the health and well-being of our associates and their families. Benefit offerings include medical, dental, vision, life and disability insurance, flexible spending accounts, Employee Assistance Programs (EAP), 401(k) Retirement and more.
About Imperial Brady:
Imperial Brady is a leading North American distributor and solutions provider for cleaning and facility care, foodservice, and packaging. With more than 13,000 employees and a broad supply chain network, we deliver national scale with local expertise. Built on strong customer relationships and deep industry knowledge, we go beyond distribution-delivering Supplies + Support through expertise, service, and a commitment to making every customer touchpoint a plus.
We offer a dynamic environment for our more than 13,000 employees to work, learn, and grow professionally. We value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits (medical, dental, vision), a 401(k) program with company match, life insurance, a generous paid time off package, educational reimbursement, paid family leave, and adoption assistance. We are excited to invite talented individuals with a passion for excellence to join our team.
Imperial Brady is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history, or genetic information, political affiliation, military service, or other non-merit-based factors.
Our company is a Fair Chance employer, committed to providing opportunities for qualified individuals with past justice system involvement. We believe in assessing candidates based on their skills and experience. A conditional offer of employment will be contingent upon the successful completion of a background check, consistent with applicable federal, state, and local laws.
MASSACHUSETTS APPLICANTS:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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