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Remote Live Chat Agent Jobs in California (NOW HIRING)

AppFolio, Inc.

Sr. Machine Learning Engineer

Santa Barbara, CA · On-site +1

$116K - $159K/yr

We're transforming Property Management; how property managers operate, how residents live, and how ... This role helps define AppFolio's production voice and chat agent pipelines, working at the ...

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Remote Live Chat Agent information

What does a remote live chat agent do?

A typical day as a Remote Live Chat Agent involves logging in to the company's chat platform, responding to questions from customers in real time, and resolving issues effectively and efficiently. You may be required to manage several chat conversations simultaneously while maintaining a friendly and professional tone. Collaboration with other team members or departments often occurs virtually through chat or email to escalate complex issues or gather information. Success in this role depends on quick thinking, adaptability, and delivering a positive customer experience throughout each interaction.

What is a remote live chat agent?

A Remote Live Chat Agent is responsible for assisting customers via live chat, providing support, answering inquiries, and troubleshooting issues in real time. This role typically involves handling multiple conversations at once, maintaining a professional and friendly tone, and ensuring customer satisfaction. Agents usually work from home, requiring a reliable internet connection and strong typing skills. Many positions offer flexible hours, making it a great option for those looking for remote work opportunities.

What are the key skills and qualifications needed to thrive in the remote live chat agent position, and why are they important?

To thrive as a Remote Live Chat Agent, you need strong written communication skills, problem-solving abilities, and typically at least a high school diploma or equivalent. Familiarity with customer support platforms, CRM software, and live chat systems is often required, and some companies may value certifications in customer service. Empathy, patience, and the ability to multitask effectively help agents provide excellent support while handling multiple chats concurrently. These skills ensure customer concerns are addressed promptly and professionally, which is crucial for maintaining customer satisfaction and loyalty.

What are the most commonly searched types of Live Chat Agent jobs in California? The most popular types of Live Chat Agent jobs in California are:
What are popular job titles related to Remote Live Chat Agent jobs in California? For Remote Live Chat Agent jobs in California, the most frequently searched job titles are:
What job categories do people searching Remote Live Chat Agent jobs in California look for? The top searched job categories for Remote Live Chat Agent jobs in California are:
What cities in California are hiring for Remote Live Chat Agent jobs? Cities in California with the most Remote Live Chat Agent job openings:
Remote Live Chat Agent jobs near you
Infographic showing various Remote Live Chat Agent job openings in California as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 28% Part Time, and 3% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

Sales Development Representative

Photobooth Supply Co

City Of Industry, CA • On-site, Remote

$50K - $60K/yr

Full-time

Medical, Retirement, PTO

Re-posted 20 hours ago

Job description

At Photobooth Supply Co., we believe in the power of capturing moments and creating lasting memories. Our mission is to empower entrepreneurs and event professionals with a proven and profitable business in the form of a photo booth. We've transformed the lives of thousands of customers worldwide, and now we're looking for a driven and proactive Sales Development Representative (SDR) to join our team.
In this role, you'll be the first point of contact for inbound leads, engaging with potential customers via outbound calls, live chat and email to qualify them for our sales process. Your primary focus will be maintaining a healthy pipeline, booking meetings with Inside Sales Representatives, and ensuring every lead receives timely, helpful responses. If you thrive on connecting with people, solving problems, and contributing to the success of your team, this role is for you!
What Success Looks Like (KPIs)
  • Escalation Rate: Ensuring a 30-35% of qualified leads are escalated to meetings booked with the sales team.
  • Meetings Booked: Meeting or exceeding monthly targets for qualified meetings booked with Inside Sales Representatives.
  • Calls and Activities: Maintain a high level of outreach and responsiveness by making 100+ calls per day to engage and follow up with leads. In addition to calls, ensure timely communication via other channels such as emails, texts, and live chat, while balancing activities to meet daily and monthly targets.
Key Responsibilities
Pipeline Management:
  • Manage and qualify inbound leads via live chat, email, and other platforms to build and maintain a healthy pipeline of prospects.
  • Utilize tools like HubSpot CRM and Gong to log interactions, track lead status, and ensure accurate data management.

Lead Qualification:
  • Quickly assess potential customers' needs and determine their fit for our solutions based on established qualification criteria.
  • Escalate qualified leads by booking discovery calls or product demos with Inside Sales Representatives.

Meeting Scheduling:
  • Proactively engage with leads to schedule meetings with Inside Sales Representatives.
  • Ensure meetings are booked efficiently, minimizing scheduling conflicts.

Customer Engagement:
  • Provide exceptional first responses to inbound inquiries, ensuring prompt and professional communication.
  • Act as the face of the company in live chat interactions, addressing customer questions and guiding them to the next steps in the sales process.

Collaboration and Feedback:
  • Collaborate with the sales and marketing teams to refine lead qualification criteria and improve messaging.
  • Provide feedback to the marketing team regarding lead quality and customer inquiries to help optimize campaigns.

Technical Proficiency:
  • Learn and demonstrate an in-depth understanding of our photo booth products and services to confidently address customer questions.

Salary / OTE:
OTE of $50,000 - $60,000
Why Join Us?
At Photobooth Supply Co., we thrive on innovation, teamwork, and a commitment to helping our customers create unforgettable memories. This hybrid role combines the excitement of sales development with the satisfaction of providing stellar customer support, making it perfect for someone who enjoys variety and direct impact.
We value diversity and inclusivity and are committed to creating a workplace where everyone feels empowered to succeed. If you're ready to help entrepreneurs grow their businesses while advancing your career, we'd love to hear from you!
Requirements
  • Ability to make 100+ calls per day.
  • 1+ years of experience in sales development, customer support, or a similar role, preferably with live chat or hybrid communication experience.
  • Proficiency in CRM tools, particularly HubSpot CRM and Gong, for managing leads and tracking interactions.
  • Strong verbal and written communication skills, with the ability to connect with prospects and provide clear, concise responses.
  • Self-motivated, proactive, and able to work independently to meet targets.
  • Exceptional organizational and time management skills to balance multiple inquiries and follow-ups.
  • Comfortable working PST hours.
    • US-based candidates must live in one of the following states: Arizona, California, Colorado, Florida, Georgia, Illinois, Montana, Nevada, New Hampshire, New York, North Carolina, Oregon, Pennsylvania, Rhode Island, Texas, Tennessee, Utah, Virginia, Wyoming

Preferred Skills:
  • Experience in AI driven platforms and tools.
  • Familiarity with lead qualification frameworks such as BANT, CHAMP, or similar.
  • Background in customer success or support in a SaaS or technology-driven environment.

Benefits
Compensation and Benefits
Salary: $50,000 - $60,000 OTE
Gold Standard Health Benefits
401K
Education Stipend
Remote Work
Bonus Plan
Annual Retreat
Generous PTO and Holiday Schedule
Quarterly Financial Meetings
Open Book Management
Intimate Team
Work from Home Stipend

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