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Remote Live Chat Agent Jobs in California (NOW HIRING)

Sun Coast Sciences

Outbound Contact Center Sales Coach

CA · On-site +1

$55K - $71K/yr

Someone who gets energized watching an agent go from unsure to unstoppable, who leads by example ... Be present on live calls and offer real-time feedback that agents can actually use * Get on the ...

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Remote Live Chat Agent information

What is a remote live chat agent?

A Remote Live Chat Agent is responsible for assisting customers via live chat, providing support, answering inquiries, and troubleshooting issues in real time. This role typically involves handling multiple conversations at once, maintaining a professional and friendly tone, and ensuring customer satisfaction. Agents usually work from home, requiring a reliable internet connection and strong typing skills. Many positions offer flexible hours, making it a great option for those looking for remote work opportunities.

What does a remote live chat agent do?

A typical day as a Remote Live Chat Agent involves logging in to the company's chat platform, responding to questions from customers in real time, and resolving issues effectively and efficiently. You may be required to manage several chat conversations simultaneously while maintaining a friendly and professional tone. Collaboration with other team members or departments often occurs virtually through chat or email to escalate complex issues or gather information. Success in this role depends on quick thinking, adaptability, and delivering a positive customer experience throughout each interaction.

What are the key skills and qualifications needed to thrive in the remote live chat agent position, and why are they important?

To thrive as a Remote Live Chat Agent, you need strong written communication skills, problem-solving abilities, and typically at least a high school diploma or equivalent. Familiarity with customer support platforms, CRM software, and live chat systems is often required, and some companies may value certifications in customer service. Empathy, patience, and the ability to multitask effectively help agents provide excellent support while handling multiple chats concurrently. These skills ensure customer concerns are addressed promptly and professionally, which is crucial for maintaining customer satisfaction and loyalty.

Are remote live chat agent jobs real?

Remote live chat agent jobs are legitimate positions where individuals provide customer support through online chat platforms. These roles often require good communication skills, familiarity with chat software, and the ability to work independently from home. Many companies hire for such positions, making them a valid employment option for remote work seekers.

How do you become a remote live chat agent?

To become a remote live chat agent, candidates typically need strong communication skills, basic computer proficiency, and the ability to handle multiple chats simultaneously. Many employers require a high school diploma or equivalent, and some prefer prior customer service experience or familiarity with chat software tools. Training is often provided by the employer to familiarize new agents with company policies and chat platforms.

How much do remote live chat agents get paid?

Remote live chat agents typically earn between $12 and $20 per hour, depending on experience, industry, and company. Some roles may offer additional incentives or bonuses for performance, and familiarity with chat software can be advantageous.

What are the most commonly searched types of Live Chat Agent jobs in California?

The most popular types of Live Chat Agent jobs in California are:

What are popular job titles related to Remote Live Chat Agent jobs in California?

For Remote Live Chat Agent jobs in California, the most frequently searched job titles are:

What job categories do people searching Remote Live Chat Agent jobs in California look for?

The top searched job categories for Remote Live Chat Agent jobs in California are:

What cities in California are hiring for Remote Live Chat Agent jobs?

Cities in California with the most Remote Live Chat Agent job openings:

Remote Live Chat Agent jobs near you
Infographic showing various Remote Live Chat Agent job openings in California as of August 2026, with employment types broken down into 80% Full Time, 12% Part Time, and 8% Contract. Highlights an 100% Remote job distribution.

Outbound Contact Center Sales Coach

Sun Coast Sciences

CA • On-site, Remote

$55K - $71K/yr

Full-time

Medical, Retirement, PTO

Posted 7 days ago

Job description

Position Summary
We are looking for a Sales Coach who genuinely loves developing people. Someone who gets energized watching an agent go from unsure to unstoppable, who leads by example and gets on the phones right alongside their team, and who understands that great coaching is equal parts skill-building and belief-building.
In this role, you will lead a team of Protocol Review agents through a proven, scripted sales process that works. Your job is not to reinvent it. It is to bring it to life for your team, help them master it, and make sure they show up every shift ready to perform at their best.
Core Responsibilities
Coaching and Agent Development
  • Lead morning huddles that energize the team and set the tone for the day
  • Conduct over-the-shoulder trainings, scheduled roleplays, and 1:1 development conversations
  • Coach agents through every stage of the script: opening, objection handling, and close
  • Facilitate self-review discussions and deliver Salesforce feedback tasks
  • Build and present agent development plans tied to weekly KPI performance
  • Lead from the frontlines; take calls, follow the process, get the sale, teach your team how to do the same
Process Adherence and Accountability
  • Help agents stay connected to best practices: contact cadence, script steps, and post-sale follow-through
  • Ensure agents are always tech-ready and set up for success
  • Navigate performance conversations with care and clear documentation, using Acknowledgement Forms
  • Review QA results and address gaps with a coaching mindset
Live Coaching and Escalations
  • Be present on live calls and offer real-time feedback that agents can actually use
  • Get on the phones yourself and show them what strong execution looks and feels like
  • Handle refund requests and customer escalations with good judgment and a focus on what is right for both the customer and the business
Cross-Functional Collaboration
  • Partner with the Appointment Setting team to facilitate seamless setter-to-closer handoffs and set everyone up to win
  • Work alongside Onboarding, Quality Assurance, and Operations to deliver a great customer experience
  • Bring patterns and insights to leadership so the whole team can keep improving
What Success Looks Like
  • Agents who grow in confidence, skill, and consistency
  • Performance that becomes predictable, not volatile
  • Objections handled with conviction, not hesitation
  • A team that trusts the process because you showed them it works
  • A culture where accountability and genuine support coexist
Compensation and Benefits
  • Base salary: $55,000-$71,000 depending on experience
  • Quarterly KPI bonus: up to $2,000 based on team performance across RPA, Close Ratio, and AOV
  • Gross Profit bonus: 0.5% of Gross Profit generated by your direct report group each quarter
  • Fully remote, full-time W-2 position with 6-month probationary period
  • Unlimited PTO after 90 days
  • Health and 401k benefits

When your team wins, you win. That is built into how we pay.
Required Qualifications
  • 2+ years coaching or managing outbound sales agents in a scripted environment
  • A track record of helping agents improve, with real outcomes you can speak to
  • Experience navigating performance conversations with both honesty and care
  • Comfortable picking up the phone yourself and demonstrating what great looks like
  • Ability to operate in a player + coach role; demonstrating the process with effective sales calls and showing your team how to do the same
  • Strong written communication and thorough documentation habits
  • Salesforce proficiency preferred
  • Experience with VoIP platforms for call monitoring and coaching
Work Environment and Remote Requirements
This fully remote position requires:
  • Dedicated, private, quiet workspace
  • High-speed primary internet connection with a reliable backup capable of supporting multiple platforms simultaneously
  • Personal computer capable of running Salesforce, Vonage, and Google Workspace
  • Quality headset for monitoring and coaching
  • Schedule availability aligned with Central Time business operations including weekends

Department Sales Role Sales Coach Locations Ohio, Texas, Virtual, Jacksonville/ Tampa, Las Vegas, Tempe / Phoenix, San Antonio, TX Remote status Fully Remote

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