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Entry Level Live Chat Agent Jobs in California (NOW HIRING)

BradyPLUS

Customer Engagement Specialist

Fairfield, CA · On-site

$22 - $26.50/hr

Sample Requests * eCommerce Super User/ Live Chat Agent (where applicable) * ERP Super User * Manage/Create Customer Order Guides (as needed) * Back-Up Support for Customer Solution Specialists ...

BCforward

Customer Service Agent

San Jose, CA

$17.13/hr

Customer Service Agent Job Location: SAN JOSE CA 95113 Job Duration: 12+ Months Job Hourly Rate ... live chat * At least 1 year programming or API level tech support experience * Proven ability to ...

BCforward

Customer Service Agent

San Jose, CA

$17.13/hr

Customer Service Agent Job Location: SAN JOSE CA 95113 Job Duration: 12+ Months Job Hourly Rate ... live chat * At least 1 year programming or API level tech support experience * Proven ability to ...

Rifa AI

Agent Engineer

San Francisco, CA · On-site

$120 - $180/hr

We're live in production today, handling debt collection calls for US financial services clients ... What you'll do An Agent Engineer owns a client's voice or chat agent in production. Not a component ...

BMW Concord

Service BDC Agent

Concord, CA · On-site

$20 - $22/hr

Sunwise Automotive Group is looking for a Service BDC Agent (Business Development Coordinator) to ... Respond quickly to customer phone calls, internet leads through online scheduling, and live chat ...

BMW Concord

Service BDC Agent

Concord, CA · On-site

$20 - $22/hr

Sunwise Automotive Group is looking for a Service BDC Agent (Business Development Coordinator) to ... Respond quickly to customer phone calls, internet leads through online scheduling, and live chat ...

BMW Concord

Service BDC Agent

Concord, CA · On-site

$20 - $22/hr

Sunwise Automotive Group is looking for a Service BDC Agent (Business Development Coordinator) to ... Respond quickly to customer phone calls, internet leads through online scheduling, and live chat ...

BMW Concord

Service BDC Agent

Concord, CA · On-site

$20 - $22/hr

Sunwise Automotive Group is looking for a Service BDC Agent (Business Development Coordinator) to ... Respond quickly to customer phone calls, internet leads through online scheduling, and live chat ...

Johnny Was

Customer Service Agent

Los Angeles, CA · On-site

$20 - $21/hr

Position Overview: * Assist customers through multiple channels including voice, email, live chat, social platforms, etc. * Facilitate and assist customers in order processing, online account ...

Johnny Was

Customer Service Agent

Los Angeles, CA · Hybrid

$20 - $21/hr

Position Overview: * Assist customers through multiple channels including voice, email, live chat, social platforms, etc. * Facilitate and assist customers in order processing, online account ...

PatientFi

Customer Experience Agent

Irvine, CA · On-site

$57K - $60K/yr

Respond to patient borrower questions through phone, live chat, and email * Maintains customer records by updating account information * Resolves product or service problems by clarifying the ...

Satechi

Technical Support Agent - On-site

San Diego, CA · On-site

$23 - $26/hr

Manage and resolve Zendesk tickets, inbound calls, and live chat with timely follow-through * Troubleshoot hardware, software, USB-C, Thunderbolt, docking stations, hubs, and display connectivity ...

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All JobsLive Chat Agent JobsEntry Level Live Chat Agent JobsEntry Level Live Chat Agent Jobs in California

Entry Level Live Chat Agent information

What is an entry level live chat agent?

Entry level live chat agents are customer service professionals who assist customers through online chat platforms. They typically answer questions, provide support, and resolve issues related to products or services in real time. These positions are often suitable for those new to customer service, as they require strong communication skills but usually offer on-the-job training. Entry level live chat agents work for a variety of industries, including retail, technology, and finance. The role often provides flexible scheduling and can sometimes be performed remotely.

What are the key skills and qualifications needed to thrive as an entry level live chat agent?

To thrive as an Entry Level Live Chat Agent, you need strong written communication skills, basic computer literacy, and typically a high school diploma or equivalent. Familiarity with live chat platforms, customer relationship management (CRM) systems, and ticketing tools is often required. Excellent problem-solving abilities, patience, and a customer-focused attitude help agents stand out in delivering positive experiences. These skills are crucial for efficiently addressing customer inquiries, ensuring satisfaction, and maintaining brand reputation in a digital environment.

What are some common challenges faced by entry level live chat agents and how can they be overcome?

Entry level live chat agents often encounter challenges such as managing multiple conversations simultaneously, handling difficult or upset customers, and quickly learning a company's products or services. To overcome these, it's helpful to develop strong multitasking skills, remain calm and empathetic under pressure, and take advantage of training resources provided by the employer. Regular feedback from supervisors and collaborating with more experienced team members can also accelerate learning and improve performance.

What is the difference between Entry Level Live Chat Agent vs Customer Service Representative?

AspectEntry Level Live Chat AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma or equivalent; customer service experience
Work EnvironmentOnline, remote or call center settingCall centers, retail, or office settings
Industry UsagePrimarily in e-commerce, tech, and online servicesRetail, telecom, banking, and various industries

Both roles involve assisting customers, but Entry Level Live Chat Agents focus on online chat support, while Customer Service Representatives may handle calls, emails, or in-person interactions. The chat agent role often requires quick typing skills and familiarity with chat platforms, whereas customer service reps may need broader communication skills. Understanding these differences helps job seekers choose the best fit for their skills and career goals.

What are the most commonly searched types of Live Chat Agent jobs in California?

The most popular types of Live Chat Agent jobs in California are:

What are popular job titles related to Entry Level Live Chat Agent jobs in California?

For Entry Level Live Chat Agent jobs in California, the most frequently searched job titles are:

What job categories do people searching Entry Level Live Chat Agent jobs in California look for?

The top searched job categories for Entry Level Live Chat Agent jobs in California are:

Entry Level Live Chat Agent jobs near you
Infographic showing various Entry Level Live Chat Agent job openings in California as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 28% Part Time, and 2% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution.

Customer Engagement Specialist

BradyPLUS

Fairfield, CA • On-site

$22 - $26.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Key responsibilities

  • Assist the sales team by providing administrative support such as order and quote processing, report reviewing, and managing customer information.

  • Support customer relationship development through utilizing CRM tools, responding to customer issues, and participating in customer meetings or sales ride-alongs.

  • Execute customer outreach strategies, including proactive communication, identifying churn risk, and supporting new customer onboarding.

BradyPLUS rating

7.0

Company rating: 7.0 out of 10

Based on 38 frontline employees who took The Breakroom Quiz

252nd of 429 rated retail wholesalers

Job description

General information
Name
Customer Engagement Specialist
Ref #
3428
City
Fairfield
State
California
Country
United States
Function
Customer Service
BradyPLUS is now Imperial Brady!
To learn more visit imperialbrady.com
Description & Requirements
Job Description
As a Customer Engagement Specialist, you play a pivotal role in assisting the sales team, initiating and sustaining communication with core customers, fostering deeper relationships, identifying sales opportunities to drive growth, and delivering exemplary service ("white glove" service) to core and new customers. Your mission is to seamlessly integrate with the sales team, providing essential support to enhance their effectiveness and contribute to the overall sales success of BradyPLUS.
Responsibilities Include:
Sales Support: Provide administrative support to the sales team and key customers through:
  • Order & Quote Processing
  • Customer Inventory Management (as needed)
  • Reviewing/Preparing Reports
  • Customer Usage
    • Margin Reports
    • Backorder
    • Open Orders
    • At-Risk Customer
  • Identifying Sales Gaps
  • Customer Price and Cost Alignment
  • Submit Form Requests
  • Liaison between Sales and Internal Departments
  • Sample Requests
  • eCommerce Super User/ Live Chat Agent (where applicable)
  • ERP Super User
  • Manage/Create Customer Order Guides (as needed)
  • Back-Up Support for Customer Solution Specialists

Customer Relationship Management: Support the sales team in developing and nurturing strong, long-term relationships with customers.
  • Utilize Salesforce
  • Upselling & Cross-Selling Activities
  • Immediate Response to Customer Issues
  • Attend Customer Meetings or Sales Rep Ride A-longs (as needed)

Engagement Strategies: Execute customer outreach strategies to enhance customer engagement and ensure their needs are met or to identify potential issues before they arise.
  • Regular Cadence of Proactive Customer Outreach Activities
  • Identify Customer Churn Risk
  • New Customer Onboarding

Product Knowledge: Stay updated on new products and enhancements to provide accurate and current recommendations to Customers.
  • Participate in Vendor Trainings and Sales Meetings to stay up to date on the latest Sales initiatives
  • Notify Customers of New Products

  • Additional duties or special projects as assigned.

The Ideal Candidate Will Have:
  • At least 2 years of Customer Service, Sales Support, or Inside Sales experience
  • Excellent verbal and written communication skills
  • Proficiency with CRM software and Microsoft Office Suite (Word, Excel, PowerPoint)
  • Keen attention to detail and accuracy in handling data and documentation
  • A proactive nature with strong problem-solving skills
  • Strong organizational and multitasking abilities
  • Ability to work independently and collaboratively
  • Ability to use technology effectively and excel as an E-Commerce and Live Chat support to customers
  • Customer-centric with a focus on delivering exceptional service.
  • Ability to physically sit at a desk for long periods, operate a computer, and listen/speak clearly on the phone and in-person

Compensation & Benefits:
The pay range for this role is $22.00- $26.50 per hour. This range represents what the company reasonably expects to pay an associate for this role based on current market data, internal equity, and other business factors. The actual compensation offered may vary depending on factors such as relevant experience, qualifications, geographic location, and other considerations. In addition to base pay, BradyPLUS offers a comprehensive benefits package to support the health and well-being of our associates and their families. Benefit offerings include medical, dental, vision, life and disability insurance, flexible spending accounts, Employee Assistance Programs (EAP), 401(k) Retirement and more.
About Imperial Brady:
Imperial Brady is a leading North American distributor and solutions provider for cleaning and facility care, foodservice, and packaging. With more than 13,000 employees and a broad supply chain network, we deliver national scale with local expertise. Built on strong customer relationships and deep industry knowledge, we go beyond distribution-delivering Supplies + Support through expertise, service, and a commitment to making every customer touchpoint a plus.
We offer a dynamic environment for our more than 13,000 employees to work, learn, and grow professionally. We value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits (medical, dental, vision), a 401(k) program with company match, life insurance, a generous paid time off package, educational reimbursement, paid family leave, and adoption assistance. We are excited to invite talented individuals with a passion for excellence to join our team.
Imperial Brady is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history, or genetic information, political affiliation, military service, or other non-merit-based factors.
Our company is a Fair Chance employer, committed to providing opportunities for qualified individuals with past justice system involvement. We believe in assessing candidates based on their skills and experience. A conditional offer of employment will be contingent upon the successful completion of a background check, consistent with applicable federal, state, and local laws.
MASSACHUSETTS APPLICANTS:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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