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Ticketing Agent Jobs in California (NOW HIRING)

Menzies Aviation

Baggage Agent

Burlingame, CA · On-site

Role Purpose The Baggage Agent plays a vital role in ensuring top tier performance in all aspects of baggage handling, exceeding customer expectations while upholding the highest standards of safety ...

Menzies Aviation

Baggage Agent

Burlingame, CA

$22.51/hr

Role Purpose The Baggage Agent plays a vital role in ensuring top tier performance in all aspects of baggage handling, exceeding customer expectations while upholding the highest standards of safety ...

Menzies Aviation

Baggage Agent

Burlingame, CA · On-site

$22.04/hr

Role Purpose The Baggage Agent plays a vital role in ensuring top tier performance in all aspects of baggage handling, exceeding customer expectations while upholding the highest standards of safety ...

Tixr

Fan Support Agent

Santa Monica, CA · On-site

$21 - $28.25/hr

About Tixr Tixr is the world's largest, fastest-growing privately-held primary ticketing and live ... The Opportunity As a Fan Support Agent, you will be the first point of contact for fans reaching ...

Tixr

Fan Support Agent

Santa Monica, CA · On-site

$21 - $28/hr

About Tixr Tixr is the world's largest, fastest-growing privately-held primary ticketing and live ... The Opportunity As a Fan Support Agent, you will be the first point of contact for fans reaching ...

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Ticketing Agent information

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How much do ticketing agent jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for ticketing agent in California is $15.89, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $17.07 per hour, depending on experience, location, and employer.

What is a ticketing agent?

The job duties of a ticketing agent are to greet passengers at the airline check-in desk or gate, help them check their baggage, and inform them of their gate and other pertinent information about their flight. They may also be responsible for other customer service tasks, such as assisting with flight schedules or information, providing airport information, giving directions to the gate, and ticket changes.

What are the key skills and qualifications needed to thrive as a ticketing agent, and why are they important?

To thrive as a Ticketing Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation and ticketing systems like Amadeus or Sabre, as well as point-of-sale software, is often required. Excellent communication, problem-solving abilities, and patience help agents effectively assist travelers and resolve issues. These skills ensure efficient operations, positive customer experiences, and accurate processing of travel arrangements.

What are some common challenges faced by ticketing agents during peak travel seasons?

During peak travel seasons, Ticketing Agents often encounter high volumes of customer inquiries and bookings, which can lead to increased stress and the need for efficient multitasking. Managing last-minute schedule changes, handling overbooked flights, and addressing customer concerns with patience are typical challenges. Agents must also stay updated on airline policies and fare changes, ensuring accurate information is provided to customers. Strong communication skills and the ability to remain calm under pressure are crucial for success during these busy periods.

What is the difference between Ticketing Agent vs Customer Service Representative?

AspectTicketing AgentCustomer Service Representative
Required CredentialsHigh school diploma; some roles may require certification in ticketing systemsHigh school diploma; customer service training often preferred
Work EnvironmentAirports, train stations, event venues, travel agenciesCall centers, retail stores, corporate offices
Employer & Industry UsageAirlines, transportation, entertainmentRetail, telecommunications, hospitality
Common Search & ComparisonTicketing Agent vs Customer Service Representative

While both roles involve assisting customers, Ticketing Agents primarily handle booking and issuing tickets in transportation or event settings, whereas Customer Service Representatives provide broader support across various industries. The roles share similar credentials and work environments but differ in their specific functions and industry focus.

What does a ticketing agent do?

A ticketing agent is responsible for selling, issuing, and managing tickets for transportation, events, or attractions. They assist customers with reservations, answer inquiries, and use computer systems or ticketing software to process transactions. Strong communication skills and attention to detail are important in this role.
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Ticketing Agent jobs near you
Infographic showing various Ticketing Agent job openings in California as of August 2026, with employment types broken down into 68% Full Time, 30% Part Time, and 2% Contract. Highlights an 98% In-person, and 2% Remote job distribution, with an average salary of $33,042 per year, or $15.9 per hour.

Baggage Agent

Menzies Aviation

Burlingame, CA • On-site

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Menzies Aviation rating

6.0

Company rating: 6.0 out of 10

Based on 112 frontline employees who took The Breakroom Quiz

44th of 67 rated aviation services

Job description

Overview
People. Passion. Pride. This is what has driven our team since 1833.
Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.
But at the heart of our business is our people.
Role Purpose
The Baggage Agent plays a vital role in ensuring top tier performance in all aspects of baggage handling, exceeding customer expectations while upholding the highest standards of safety, efficiency, and teamwork. With a strong commitment to company policies and procedures, they help create a smooth and seamless airport experience.
What you will be doing:
  • On-load and off-load baggage manually or mechanically, in accordance with the relevant training received.
  • Gather, input and process all data and documentation necessary for the fulfilment of the success of the operation, by manual, automated or computerised systems, including weather reporting.
  • Undertake all relevant baggage sortation duties in a safe and efficient manner.
  • Carry out area hazard checks.
  • Carry out Head-set duties, including communication with the flight deck, in accordance with the relevant training received.
Safety, Security, Wellbeing and Compliance:
You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.
What we are looking for:
  • Customer and safety focus
  • Full Driving License
  • The ability to lift and move heavy baggage and work outdoors in all weathers.
  • Flexibility and the ability to adapt to changing priorities and situations
  • Respectful, supportive and Friendly approach

Pay: Hourly 22.04 USD
Diversity
Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.
Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact the recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.
Application Instructions
Is this role ticking all the boxes for you? If so, please click apply now
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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