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Agent Ticketing Gate Jobs (NOW HIRING)

Unifi

Airport Passenger Service Agent - JAL - JFK

New York, NY · On-site

$16.50 - $20.75/hr

General information Job Title Airport Passenger Service Agent - JAL - JFK Date Thursday, August 13 ... Handle all aspects of arrival and departure functions, ticketing, gate handling and check-in by ...

SkyWest Airlines

Airport Agent Supervisor -CNY

Moab, UT · On-site

$18/hr

Cross Utilized Agent duties as required Minimum Requirements * 18 years of age or older * Possess a ... Understanding of ticketing, gate, and ramp procedures * Lift 50+ pounds consistently, with or ...

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Agent Ticketing Gate information

What is an Agent Ticketing Gate?

Agent Ticketing Gate agents are airline employees responsible for assisting passengers at the airport ticket counter and boarding gates. Their duties include issuing boarding passes, checking in luggage, answering passenger questions, and ensuring smooth boarding procedures. They also help resolve ticketing issues, rebook flights when necessary, and coordinate with other airport staff to ensure flights depart on time. These agents play a key role in providing customer service and maintaining airport security protocols.

What skills and qualifications are needed to thrive as an Agent Ticketing Gate?

To thrive as an Agent Ticketing Gate, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with airline reservation systems (like Sabre or Amadeus), ticketing software, and security protocols is important. Excellent interpersonal skills, problem-solving abilities, and the capacity to remain calm under pressure help you stand out in this role. These skills and qualities are crucial for ensuring smooth passenger check-in, efficient boarding processes, and positive traveler experiences.

What are common challenges faced by Agent Ticketing Gate staff during peak travel periods?

Agent Ticketing Gate staff often experience increased passenger volumes and tighter schedules during peak travel periods, such as holidays or major events. This can lead to longer lines, more frequent flight changes, and heightened passenger stress. Staying organized, remaining calm under pressure, and effectively communicating with both travelers and colleagues are essential to managing these challenges. Team coordination is crucial, as agents often work together to resolve ticketing issues quickly and ensure timely boarding. Developing strong problem-solving skills can help agents handle irregular operations and provide excellent customer service.

What is the difference between Agent Ticketing Gate vs Ticketing Agent?

AspectAgent Ticketing GateTicketing Agent
CredentialsCustomer service skills, basic ticketing system knowledgeCustomer service skills, ticketing system proficiency
Work EnvironmentAirports, train stations, event venuesAirports, travel agencies, transportation hubs
Employer & IndustryTransportation, travel, event managementTransportation, travel, hospitality
Search & Comparison IntentUnderstanding roles in ticketing operationsComparing ticketing roles in transportation

Agent Ticketing Gate and Ticketing Agent roles both involve customer service and ticketing system use within transportation and travel industries. The main difference lies in their specific work environments and responsibilities, with Gate agents primarily managing boarding and gate operations, while Ticketing Agents focus on ticket sales and reservations. Both roles require similar skills and are essential in travel and transportation sectors.

Do agent ticketing gate get paid well?

Agent ticketing gate positions typically offer average to below-average wages compared to other airline or customer service roles. Compensation varies based on experience, location, and employer, with some roles offering additional benefits such as shift differentials or overtime pay. Overall, these roles are generally considered entry-level with moderate pay scales.

How to become a flight ticketing gate agent?

To become a flight ticketing gate agent, candidates typically need a high school diploma or equivalent, strong customer service skills, and the ability to handle stressful situations. Relevant experience in hospitality or customer service, knowledge of airline reservation systems, and good communication skills are also important; some employers may require certification or training provided by the airline.

What does an agent ticketing gate do?

An agent ticketing gate is responsible for managing the flow of passengers through security checkpoints at airports or transportation hubs. They verify tickets, assist with boarding processes, and ensure compliance with safety procedures, often using specialized software and security protocols. Strong communication skills and attention to detail are essential for this role.
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Infographic showing various Agent Ticketing Gate job openings in the United States as of August 2026, with employment types broken down into 89% Full Time, 8% Part Time, and 3% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution.

Ticket/Gate Agent (Seasonal) - BZN

Bozeman, MT

Delta Air Lines, Inc.
Aviation • 10K+ employees

8.1

Company rating: 8.1 out of 10

Based on 328 frontline employees who took The Breakroom Quiz

5th of 26 rated airlines

Great coworkers

People enjoy working here

Good employer

Learn more about Delta Air Lines, Inc.external

Full-time

Posted 17 days ago

Job description

Internal Movement Eligibility
Internal Employees: Before applying for this position, please reference the company's Internal Mobility Policy and Residency Policy to ensure you meet all eligibility requirements. You must be in good standing, which includes meeting performance standards and tenure requirements in your current role. For more information, visit the HR portal or contact your manager or HR representative. Compliance with these policies is mandatory for consideration.

At Delta Air Lines, connection is at the heart of everything we do and guides our every action. We strive to welcome and care for all of our customers during their travels with us and aim to deliver an elevated experience. 

Every role plays a crucial part in our mission to ensure cargo is transported on time, every time, safely. As a Ticket/Gate Agent, you will be the first to greet our customers, guide them to where they need to go, and assist them on the computer with their ticketing and baggage check-in process.

This position is an entry-level position. Our leaders provide mentorship to help advance your career!

Watch this job preview to learn more about benefits and responsibilities of this career opportunity at Delta.

Our agents understand the demands of air travel and are determined to make the experience as smooth and enjoyable as possible for our customers by helping with routing, trip planning, and gate boarding. Responsibilities include:
  • Owning the check-in process, boarding process, and seat availability, including making gate announcements and ensuring customers have the accurate travel documentation.
  • Tagging and lifting baggage from scales to conveyor belts. Some bags will weigh up to 70 pounds.
  • Operating loading bridges.
  • Opening, closing, and securing aircraft doors.
  • Escorting unaccompanied minors and disabled passengers throughout the airport.
Ticket/Gate Seasonal Agents work between 20 to 40 hours per week and 150 and 800 hours per year. Seasonal work will depend on the operational need of the station and location. Recalls can happen at any time during the calendar year based on operational demand.

Delta Air Lines will never ask candidates for money throughout our recruitment process, including for any pre-employment screenings. All email communications with Delta's recruitment team will come from a Delta email domain. If you have any questions about the legitimacy of an outreach from Delta's recruitment team, you can contact candidatecare@delta.com.
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About Delta Air Lines

Sourced by ZipRecruiter

Delta Air Lines, headquartered in Atlanta, GA, US, is one of the major players in the aviation industry with an official website, delta.com. Established in 1929, the airline is recognized globally for its wide range of airline services, including passenger and cargo transport. Originally envisioned as a crop-dusting service, Delta has progressed over the decades into a globally acclaimed airline, serving more than 200 million customers annually across a substantial international network spanning over 50 countries. Delta’s core values are rooted in honesty, integrity, respect, perseverance, and service and its mission is to connect the world in a safe, reliable, and customer-centric manner.

Industry

Aviation

Company size

10,000+ Employees

Headquarters location

Atlanta, GA, US

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Pay

Benefits

Hours and flexibility

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