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Agent Ticketing Gate Jobs (NOW HIRING)

Unifi

Airport Passenger Service Agent - JAL - JFK

New York, NY · On-site

$16.50 - $20.75/hr

General information Job Title Airport Passenger Service Agent - JAL - JFK Date Tuesday, May 19 ... Handle all aspects of arrival and departure functions, ticketing, gate handling and check-in by ...

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Agent Ticketing Gate information

What is the difference between Agent Ticketing Gate vs Ticketing Agent?

AspectAgent Ticketing GateTicketing Agent
CredentialsCustomer service skills, basic ticketing system knowledgeCustomer service skills, ticketing system proficiency
Work EnvironmentAirports, train stations, event venuesAirports, travel agencies, transportation hubs
Employer & IndustryTransportation, travel, event managementTransportation, travel, hospitality
Search & Comparison IntentUnderstanding roles in ticketing operationsComparing ticketing roles in transportation

Agent Ticketing Gate and Ticketing Agent roles both involve customer service and ticketing system use within transportation and travel industries. The main difference lies in their specific work environments and responsibilities, with Gate agents primarily managing boarding and gate operations, while Ticketing Agents focus on ticket sales and reservations. Both roles require similar skills and are essential in travel and transportation sectors.

What are the key skills and qualifications needed to thrive as an Agent Ticketing Gate, and why are they important?

To thrive as an Agent Ticketing Gate, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with airline reservation systems (like Sabre or Amadeus), ticketing software, and security protocols is important. Excellent interpersonal skills, problem-solving abilities, and the capacity to remain calm under pressure help you stand out in this role. These skills and qualities are crucial for ensuring smooth passenger check-in, efficient boarding processes, and positive traveler experiences.

What are some common challenges faced by Agent Ticketing Gate staff during peak travel periods?

Agent Ticketing Gate staff often experience increased passenger volumes and tighter schedules during peak travel periods, such as holidays or major events. This can lead to longer lines, more frequent flight changes, and heightened passenger stress. Staying organized, remaining calm under pressure, and effectively communicating with both travelers and colleagues are essential to managing these challenges. Team coordination is crucial, as agents often work together to resolve ticketing issues quickly and ensure timely boarding. Developing strong problem-solving skills can help agents handle irregular operations and provide excellent customer service.

What are Agent Ticketing Gate agents and what do they do?

Agent Ticketing Gate agents are airline employees responsible for assisting passengers at the airport ticket counter and boarding gates. Their duties include issuing boarding passes, checking in luggage, answering passenger questions, and ensuring smooth boarding procedures. They also help resolve ticketing issues, rebook flights when necessary, and coordinate with other airport staff to ensure flights depart on time. These agents play a key role in providing customer service and maintaining airport security protocols.

How much does an airline ticketing agent make?

An airline ticketing agent typically earns a median annual salary of around $35,000 to $45,000, depending on experience, location, and employer. They often work in customer service environments, using reservation systems and may require certification or training in airline procedures.
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Infographic showing various Agent Ticketing Gate job openings in the United States as of June 2026, with employment types broken down into 82% Full Time, 6% Part Time, 1% Temporary, and 11% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.
Lead Passenger Service Agent (Bilingual English/Spanish) - TPA

Lead Passenger Service Agent (Bilingual English/Spanish) - TPA

Quantem Aviation Services, LLC

Tampa, FL • On-site

$19/hr

Other

Medical, Dental, Life, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

Lead Passenger Service Agent (Bilingual English/Spanish)

$19.00 per hour

TYPE: Full - Time |SHIFT TIMES: Schedule vary based on flight activities

Quantem Aviation Services is a premier aircraft handling provider offering cargo warehousing, mail handling, ramp handling, terminal services, and GSE fuel supply and maintenance services.


Our employees receive the following, based on position and eligibility requirements:


• Insurance - health, dental and life

• 401(k) retirement plan with company match

• Employee Assistance Program

• Employee discounts

• Competitive wages

• Flexible schedule

• Advancement opportunities

• On the job training

• $300 referral bonuses - unlimited

• DailyPay

Position Overview:


A Lead is a subject matter expert who coaches, motivates and guides operational work performed by their peers. Leads are responsible for monitoring and reporting any extraordinary performance or deviations from operational standards. As a passenger service agent, you will provide exemplary customer service to all airline passengers. You must also provide help and related customer services at the ticket counter, gate and baggage areas, and concourse of the airline they serve. Duties include servicing customers by performing meet and greets, check-in, aircraft boarding and deplaning, ticketing, baggage service, making boarding, deplaning and public announcements, providing connecting flight information and direction assistance, and handling unruly, upset, or angry passengers.


Essential Duties and Responsibilities (Including but not limited to):


• Responsible for meeting and greeting passengers.

• Will be responsible for ticketing, gate and jet bridge functions.

• Must be professional and alert at all times.

• Ensures all QAS and customer safety standards are met and maintained.

• Ensure that all flights that Quantem loads and/or unloads operate on time.


Required Skills and Experience:


• High school diploma or equivalent preferred.

• Must be 18 years of age or older.

• Maintain and treat all information as confidential.

• Possess the tact to deal with all levels of employees and client representatives.

• Must be able to read, write, understand and carry out instructions in English and Spanish.

• Must be able to verbally direct and communicate in English and Spanish.

• Proficient with Microsoft Office Suite or related software.

• Impeccable attention to detail and organization.


Work Environment:


• Indoor customer service environment.

• Prolonged periods of standing, noise level may be excessive at times.


Physical Demands:


• Must be able to carry, push, pull, lift up to 70 pounds and operate office equipment as necessary.

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