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Airport Customer Service Agent Jobs (NOW HIRING)

Unifi

Airport Customer Service Agent - JAC

Jackson, WY · On-site

$16 - $21.50/hr

General information Job Title Airport Customer Service Agent - JAC Date Friday, May 29, 2026 Entity Unifi Aviation, LLC State Wyoming City Jackson Base Pay Rate: $ 25.00 Full/Part Time Full Time ...

Unifi

Airport Customer Service Agent -FT

Little Rock, AR

$14.75 - $20/hr

General information Job Title Airport Customer Service Agent -FT Date Wednesday, August 19, 2026 Entity Unifi Aviation, LLC State Arkansas City Little Rock Base Pay Rate: $ 16.50 Full/Part Time ...

Unifi

Airport Customer Service Agent - SFO

San Francisco, CA · On-site

$18.25 - $24.50/hr

General information Job Title Airport Customer Service Agent - SFO Date Monday, August 10, 2026 Entity Unifi Aviation, LLC State California City San Francisco Base Pay Rate: $ 22.51 Full/Part Time ...

Unifi

Airport Customer Service Agent - MSN

Madison, WI · On-site

$15.50 - $21/hr

General information Job Title Airport Customer Service Agent - MSN Date Tuesday, June 2, 2026 Entity Unifi Aviation, LLC State Wisconsin City Madison Base Pay Rate: $ 17.00 Full/Part Time Full Time ...

Unifi

$15.50 - $20.75/hr

General information Job Title Airport Customer Service Agent - ELM Date Tuesday, August 25, 2026 Entity Unifi Aviation, LLC State New York City Elmira Base Pay Rate: $ 16.00 Full/Part Time Part Time ...

Unifi

Airport Customer Service Agent - PT

Dallas, TX

$15.25 - $20.50/hr

General information Job Title Airport Customer Service Agent - PT Date Tuesday, June 30, 2026 Entity Unifi Aviation, LLC State Texas City Dallas Base Pay Rate: $ 15.15 Full/Part Time Part Time Exempt ...

Unifi

Airport Customer Service Agent -PT

Little Rock, AR

$14.75 - $20/hr

General information Job Title Airport Customer Service Agent -PT Date Wednesday, August 19, 2026 Entity Unifi Aviation, LLC State Arkansas City Little Rock Base Pay Rate: $ 16.50 Full/Part Time ...

Unifi

Airport Customer Service Agent - MBS

Freeland, MI

$13.25 - $17.75/hr

General information Job Title Airport Customer Service Agent - MBS Date Wednesday, August 5, 2026 Entity Unifi Aviation, LLC State Michigan City Freeland Base Pay Rate: $ 14.00 Full/Part Time ...

Unifi

$15.75 - $21/hr

General information Job Title Airport Customer Service Agent - BGR Date Monday, July 27, 2026 Entity Unifi Aviation, LLC State Maine City Bangor Base Pay Rate: $ 16.00 Full/Part Time Part Time Exempt ...

Unifi

Airport Customer Service Agent - ABE

Allentown, PA

$15.25 - $20.50/hr

General information Job Title Airport Customer Service Agent - ABE Date Monday, August 24, 2026 Entity Unifi Aviation, LLC State Pennsylvania City Allentown Base Pay Rate: $ 15.50 Full/Part Time ...

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Airport Customer Service Agent information

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How much do airport customer service agent jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for airport customer service agent in the United States is $17.56, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $19.23 per hour, depending on experience, location, and employer.

What is an airport customer service agent?

Airport Customer Service Agents are professionals who assist travelers at airports with a variety of needs, such as checking in for flights, issuing boarding passes, handling baggage inquiries, and answering questions about flight schedules and airport procedures. They also provide information about delays, gate changes, and help resolve travel issues. Their role is crucial in ensuring a smooth and pleasant experience for passengers before and after their flights.

What are the key skills and qualifications needed to thrive as an airport customer service agent?

To thrive as an Airport Customer Service Agent, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent, with additional language proficiency being a plus. Familiarity with airline reservation and check-in systems like Sabre or Amadeus, as well as security protocols, is typically required. Patience, cultural sensitivity, and the ability to remain calm under pressure help agents deliver excellent service during stressful situations. These skills are vital for ensuring smooth passenger experiences and maintaining efficient airport operations.

What are some common challenges faced by airport customer service agents, and how can they be managed effectively?

Airport Customer Service Agents frequently encounter high-pressure situations due to flight delays, irate passengers, and rapidly changing schedules. Managing these challenges involves maintaining strong communication skills, staying patient under stress, and being adaptable to last-minute changes. Successful agents often rely on teamwork, clear protocols, and a customer-first attitude to resolve issues efficiently and keep operations running smoothly. Continuous training and support from supervisors also play a key role in helping agents navigate complex scenarios.

What is the difference between Airport Customer Service Agent vs Ticketing Agent?

AspectAirport Customer Service AgentTicketing Agent
CredentialsHigh school diploma, customer service skillsHigh school diploma, customer service skills
Work EnvironmentAirports, customer interaction, gate areasAirports, ticket counters, customer service desks
Employer & IndustryAirlines, airports

Both roles involve customer service in airport settings and require similar credentials. Airport Customer Service Agents focus on assisting passengers with check-in, boarding, and general inquiries, while Ticketing Agents primarily handle ticket sales and reservations. Understanding these differences helps job seekers find the right position in the airline industry.

How do I become an airport customer service agent for an airline?

To become an airport customer service agent, candidates typically need a high school diploma or equivalent, strong communication skills, and the ability to work in a fast-paced environment. Many employers require background checks and may prefer previous customer service experience; some positions also require certification in security or safety procedures. Training is usually provided on the job, and flexibility with schedules is often necessary due to shift work.

What cities are hiring for Airport Customer Service Agent jobs?

Cities with the most Airport Customer Service Agent job openings:

What states have the most Airport Customer Service Agent jobs?

States with the most job openings for Airport Customer Service Agent jobs include:

What job categories do people searching Airport Customer Service Agent jobs look for?

The top searched job categories for Airport Customer Service Agent jobs are:

Airport Customer Service Agent jobs near you
Infographic showing various Airport Customer Service Agent job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $36,526 per year, or $17.6 per hour.

HNL Airport- PT Customer Service Agent

Kahului, HI • On-site

Southern Airways Corporation
See more jobs at Southern Airways Corporationexternal

$18/hr

Part-time

Posted 18 days ago

Job description

SURF AIR MOBILITY

Airport Customer Service Agent 

Surf Air Mobility is building a world where air travel is the most sustainable, affordable, comfortable, quiet, and fastest way to travel any distance. We're accelerating the next great revolution in aviation, electric flight, to unlock affordable and personalized air transportation for everyone.

Job Title

Airport Customer Service Agent — Customer Service & Ramp

Location

HNL Airport

Employment Type

Part-Time

Department

Customer Service

Reports To

Station Manager

FLSA Status

Non-Exempt

The Airport Customer Service Agent is our primary representative in our airport stations, responsible for greeting and checking in guests, handling luggage, booking and re-booking flights, assisting with guest loading and unloading, and covering ramp duties at our smaller stations.

Key Responsibilities

  • Ensure FAA, airline, and airport regulations are followed

  • Enforce safety and security measures and protect sensitive zones

  • Create and modify reservations

  • Check in guests; safely load and unload guests

  • Handle luggage up to 70 lbs and monitor luggage for size, quantity, and weight

  • Review baggage tags for accuracy

  • Provide information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements

  • Make announcements over a public address system

  • Process credit card payments

  • Direct aircraft parking and dispatch on the ramp

  • After training, tow aircraft to proper parking positions on the ramp

  • Maintain work area and mechanical equipment in proper order

This position does not directly supervise others.

Requirements

Knowledge, Skills & Abilities

  • Excellent written and verbal communication skills

  • Able to read, write, and speak English effectively

  • Able to maintain eye contact when speaking with customers

  • Professional in appearance and manner

  • Ability to learn, understand, and communicate the terms of the company's Contract of Carriage

  • Courteous in all interactions

  • Able to interact effectively with passengers, co-workers, and management

  • Ability to maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations

  • Ability to diffuse stressful situations

  • Detail-oriented and self-motivated

Qualifications

Education

  • High school diploma or equivalent

Miscellaneous Requirements

  • Valid driver's license and reliable transportation

  • Computer skills, able to learn reservation and phone systems, proficient with a PC

  • Basic math abilities

Apply