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Ticket Agent Jobs (NOW HIRING)

Herzog

Ticket Agent

Albuquerque, NM · On-site

Assisting passengers with ticket purchases both cash and credit. * Reconcile daily train fare ticket sales. * Picking up and discarding used newspapers, litter and debris. * Reporting any safety or ...

Westgate Resorts

Attractions Ticket Agent

Branson, MO · On-site

$15/hr

The Attractions Ticket Agent performs teller-type functions related to the sale of attraction tickets and reservations for guests of Westgate Resorts. This role is responsible for accurate cash and ...

Herzog

Ticket Agent

Albuquerque, NM

Assisting passengers with ticket purchases both cash and credit. * Reconcile daily train fare ticket sales. * Picking up and discarding used newspapers, litter and debris. * Reporting any safety or ...

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How much do ticket agent jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for ticket agent in the United States is $16.10, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $17.31 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Ticket Agent, and why are they important?

To thrive as a Ticket Agent, you need strong customer service skills, attention to detail, and at least a high school diploma or equivalent. Familiarity with ticketing software, reservation systems, and point-of-sale platforms is typically required. Excellent communication, patience, and problem-solving abilities help you stand out in this role. These skills are crucial for efficiently assisting customers, handling transactions accurately, and maintaining a positive experience in busy travel or event environments.

What are ticket agents?

Ticket agents are customer service professionals who sell tickets and provide information related to travel, events, or entertainment. They often work at airports, train stations, bus depots, or venues, assisting customers with bookings, reservations, and payment processing. Ticket agents also help resolve travel issues, answer inquiries about schedules and prices, and ensure a smooth check-in process. Their role is essential for providing a positive customer experience and ensuring the efficient operation of ticketing services.

What is the difference between Ticket Agent vs Customer Service Representative?

AspectTicket AgentCustomer Service Representative
Required CredentialsHigh school diploma; training on ticketing systemsHigh school diploma; customer service training
Work EnvironmentAirports, train stations, bus terminalsCall centers, retail, corporate offices
Employer & IndustryTransportation, travel, entertainmentVarious industries including retail, telecom, finance
Common Search & ComparisonTicketing, travel bookingCustomer support, client service

While both roles involve assisting customers, Ticket Agents primarily focus on selling and managing transportation or event tickets in travel and transit environments. Customer Service Representatives handle a broader range of customer inquiries across multiple industries. The key difference lies in the specific industry focus and the type of service provided.

How do Ticket Agents typically handle high-pressure situations during peak travel times?

During peak travel times, Ticket Agents often face long lines and time-sensitive issues, such as booking changes or delays. To manage these high-pressure situations, agents rely on strong communication skills, quick problem-solving abilities, and familiarity with ticketing systems. They work closely with colleagues—including supervisors and customer service teams—to ensure smooth operations and provide timely assistance to travelers. Maintaining composure and focusing on customer needs are key to delivering a positive experience even during the busiest periods.
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Ticket Agent jobs near you
Infographic showing various Ticket Agent job openings in the United States as of May 2026, with employment types broken down into 72% Full Time, 23% Part Time, 1% Temporary, and 4% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $33,480 per year, or $16.1 per hour.

GSMR Reservations & Ticket Agent

SCENIC RAILROADS ACQUISITION CORP

Bryson City, NC

$15 - $17/hr

Other

Posted 8 hours ago

Job description

Division/Department: Reservations / Depot

Job Title: Reservations & Ticket Agent

Reports To: Shift Supervisor/ Reservations Manager 

Type of position: Non-exempt/Hourly

Employee Classification: Seasonal

Location: 45 Mitchell Street Bryson City, NC

Compensation: $15-$17 hour, plus commissions

Job Summary: The Reservations & Ticket Agent position serves as the initial, and arguably most impactful, point of contact for our guests- assisting in providing information about ticket options, departure times, train history, and general trip planning to our guests. We seek individuals who are committed to the highest level of customer service, efficient at handling multiple tasks concurrently, and that excel in a fast-paced, fun environment. The hourly expectation for this position is 20-32 hours per week.

Essential Duties and Responsibilities:

  • Assist customers with selecting reservations by providing them thorough explanations of departure times, trip options, and special offers.
  • Answer questions about the Great Smoky Mountains Railroad history, route, and scheduled excursions.
  • Work in ticket window to assist guests, sell tickets, provide walk-up bookings, and work information booth to assist customers on-site.
  • Process reservation requests made in person, by phone, or online through reservations software program.
  • Stock brochures and maintain train Depot area for guests.  

Work Environment:

  • Mostly office environment; standing, sitting for 7 to 10-hour shifts.
  • Walking in and around industrial/railroad environment on uneven surfaces, climbing stairs.
  • Occasional bending, twisting, lifting of up to 25 pounds.

Education, Skill, and Work Experience Requirements:

  • Must be able to work a flexible schedule with some night, weekend, and holiday availability.
  • Experience working in reservations, call-center, hotel, or tourism related field, strongly preferred.
  • Commitment and proven record of exceptional customer service skills to a varied clientele.
  • Ability to work in a fast-paced environment, both individually and as part of a team.

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