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Ticket Agent Jobs Near Me

Express Wash Concepts

POS Support Agent

Etna, OH · On-site

Essential duties and responsibilities The POS Support Agent provides frontline technical support ... Ticket Management & Documentation * Log all support requests, troubleshooting steps, and ...

Express Wash Inc

POS Support Agent

Etna, OH · On-site

Essential duties and responsibilities The POS Support Agent provides frontline technical support ... Ticket Management & Documentation * Log all support requests, troubleshooting steps, and ...

Amicis Global

Technical Support

Columbus, OH · On-site

$20 - $22/hr

While providing the highest level of customer service, the Service Desk Chat Agent answers incoming chats, tracks all information in a ticket tracking system, and uses a knowledge base tool along ...

Tata Consultancy Services

Service Desk Agent

Columbus, OH · On-site

$16.50 - $21/hr

... ticket handling and KPI's associate to technician and group performance • Coordinate training and documentation of troubleshooting and support processes • Diagnose issues and requests using ...

Amicis Global

IT Support

Columbus, OH · On-site

$20 - $22/hr

While providing the highest level of customer service, the Service Desk Chat Agent answers incoming chats, tracks all information in a ticket tracking system,and uses a knowledge base tool along with ...

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How much do ticket agent jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for ticket agent in the United States is $16.10, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $17.31 per hour, depending on experience, location, and employer.

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Ticket Agent jobs near you
A map of the United States highlighting the number of Ticket Agent job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of Ticket Agent job openings in each state, with California having the most at 2 and Alaska the least at 0.

IT Support/ Service Desk Agent in Columbus, OH 43219 - Onsite

Amicis Global

Columbus, OH • On-site

$19/hr

Contractor

Re-posted 27 days ago

Job description

Title: IT Support / Service Desk Agent
Location: Columbus, OH 43219 - Onsite 
Duration: 12 Months + Extensions 
 
The Service Desk Agent is the first point of contact for users who call our IT Service Desk. While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, and uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Agent is focused on providing best-in-class customer service, achieving high levels of first-call resolution, and identifying opportunities to streamline/automate the agent process. 
 
Executive Summary:
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest level of customer service, the Service Desk Chat Agent answers incoming chats, tracks all information in a ticket tracking system, uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Chat Agent is focused on achieving high levels of first contact resolution and identifying opportunities to streamline/automate agent process. The Chat Agent will need to effectively run multiple chats concurrently while maintaining best in class service.
Expectation of Role:
Customer Service Skills:
• Demonstrate active listening in order to gain an accurate understanding of the situation
• Being empathetic to the customer's situation while also showcasing advocacy and ownership of seeking resolution
• Acknowledging the sense of urgency for resolving the issue
• Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding
Communicate effectively:
• Producing accurate detailed documentation consumable by end users, level two support, and problem management
• Maintain professionalism and netiquette to ensure messages are received as intended
• Respond timely via the chat platform to prevent delay or frustration
• Clearly document actions taken in ticketing record for tracking and data analytics
Technical Proficiency:
• Leverage the chat tooling and ticketing platform effectively
• Provide high quality end-user technical support, related to enterprise software and hardware
• Ability to assess, triage, research, educate, and resolve incidents and requests regarding the use of application software products and/or infrastructure components
Culture Carrier:
• Demonstrate the ability to collaborate with others
• Display a safe and positive attitude
• Adhere to policies and procedures and act in the best interest of the overall firm
Qualifications:
• Excellent customer service skills required
• Excellent communication skills required
• Problem solving skills
• Self-Motivated
• Two to five years of proven, qualified related work experience in a comparable complex and fast paced work environment
• Preferred work experience in technical support role but not required
• Two to five years of chat experience***
Required Education:
• High school diploma or GED with relevant work experience