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Ticket Agent information

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How much do ticket agent jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for ticket agent in Virginia is $15.96, according to ZipRecruiter salary data. Most workers in this role earn between $14.28 and $17.16 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a ticket agent?

To thrive as a Ticket Agent, you need strong customer service skills, attention to detail, and at least a high school diploma or equivalent. Familiarity with ticketing software, reservation systems, and point-of-sale platforms is typically required. Excellent communication, patience, and problem-solving abilities help you stand out in this role. These skills are crucial for efficiently assisting customers, handling transactions accurately, and maintaining a positive experience in busy travel or event environments.

How to become an airline ticket agent?

To become an airline ticket agent, candidates typically need a high school diploma or equivalent and customer service experience. Training is often provided by airlines or travel agencies, and knowledge of reservation systems like Sabre or Amadeus is beneficial. Some positions may require certification or licensing depending on the airline or employer.

What is a ticket agent?

Ticket agents are customer service professionals who sell tickets and provide information related to travel, events, or entertainment. They often work at airports, train stations, bus depots, or venues, assisting customers with bookings, reservations, and payment processing. Ticket agents also help resolve travel issues, answer inquiries about schedules and prices, and ensure a smooth check-in process. Their role is essential for providing a positive customer experience and ensuring the efficient operation of ticketing services.

How much does a ticket agent make?

A ticket agent's average salary varies by location and experience but typically ranges from $25,000 to $45,000 annually. Entry-level agents may earn closer to the lower end, while experienced agents or those working for major airlines can earn higher wages and benefits. The role often requires customer service skills and familiarity with reservation systems.

How do you become a ticket agent?

To become a ticket agent, candidates typically need a high school diploma or equivalent and customer service experience. Training is often provided on the job, and knowledge of reservation systems and communication skills are important for success in this role.

What is the difference between Ticket Agent vs Customer Service Representative?

AspectTicket AgentCustomer Service Representative
Required CredentialsHigh school diploma; training on ticketing systemsHigh school diploma; customer service training
Work EnvironmentAirports, train stations, bus terminalsCall centers, retail, corporate offices
Employer & IndustryTransportation, travel, entertainmentVarious industries including retail, telecom, finance
Common Search & ComparisonTicketing, travel bookingCustomer support, client service

While both roles involve assisting customers, Ticket Agents primarily focus on selling and managing transportation or event tickets in travel and transit environments. Customer Service Representatives handle a broader range of customer inquiries across multiple industries. The key difference lies in the specific industry focus and the type of service provided.

How do ticket agents typically handle high-pressure situations during peak travel times?

During peak travel times, Ticket Agents often face long lines and time-sensitive issues, such as booking changes or delays. To manage these high-pressure situations, agents rely on strong communication skills, quick problem-solving abilities, and familiarity with ticketing systems. They work closely with colleagues—including supervisors and customer service teams—to ensure smooth operations and provide timely assistance to travelers. Maintaining composure and focusing on customer needs are key to delivering a positive experience even during the busiest periods.
What cities in Virginia are hiring for Ticket Agent jobs? Cities in Virginia with the most Ticket Agent job openings:
What are popular job titles related to Ticket Agent jobs in VA? For Ticket Agent jobs in VA, the most frequently searched job titles are:
Ticket Agent jobs near you
Infographic showing various Ticket Agent job openings in Virginia as of August 2026, with employment types broken down into 87% Full Time, 10% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $33,193 per year, or $16 per hour.

Ticket Agent Event Staff - Martinsville Speedway

Nascar

Ridgeway, VA

Part-time

Re-posted 5 days ago

NASCAR rating

6.8

Company rating: 6.8 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

Job description


MARTINSVILLE SPEEDWAY

Located in southern Virginia near the North Carolina border, Martinsville Speedway was built in 1947 by its founder H. Clay Earles. The track is the only venue to host NASCAR's top series every year since its inception. Martinsville Speedway conducts three major race event weekends each year. The track annually hosts the NASCAR Cup Series races in the spring and in the fall, the NASCAR O'Reilly Auto Parts Series in the fall, the NASCAR CRAFTSMAN Truck Series in the fall, the NASCAR Whelen Modified Series race in spring, and the ValleyStar Credit Union 300 NASCAR's biggest, richest and most prestigious Late Model Stock Car race.


Martinsville Speedway is looking for part-time, ticketing event staff for NASCAR and other events throughout the year.


DUTIES:

  • Work event days selling tickets to customers via Provenue ticketing system.
  • Handle will-call requests.
  • Provide exceptional customer service while processing orders.
  • Accurately balance cash drawer at the end of shift.

  • Develop a working knowledge of Martinsville Speedway pricing, policies, procedures and general event information. As the first line for guest questions, Event Ticketing Staff must be able to answer questions or direct guests in the proper direction.

  • Assist guests with questions regarding directions, information about the facility and parking assistance.

  • Assist with other duties assigned by management.

QUALIFICATIONS:

  • Proven job reliability and strong work ethic.
  • Ability to take and follow direction.
  • Exceptional communication skills.
  • Possess strong computer skills.
  • Must be able to pass a background check.

  • Comfortable working in a fast paced, high energy environment.

  • Event staffing or ticket sales experience preferred, but not required.

  • Flexible schedule during the event.

  • Previous cash handling experience preferred.

  • Reliable transportation to and from Martinsville Speedway.


Behind every race weekend are talented people helping shape the future of sports and entertainment. If you are ready to make an impact alongside passionate teammates, we encourage you to apply.


Explore this opportunity and apply at www.careers.nascar.com.

Our people are the key to our success. That is why we offer competitive compensation, a comprehensive benefits package focused on wellness, and opportunities to grow and develop both personally and professionally.


NASCAR is an Equal Opportunity Employer and is committed to conducting recruitment and hiring activities in a fair, ethical, and legally compliant manner. In support of this commitment, all employment decisions are based on job-related qualifications, skills, experience, and performance, and are made without discrimination based on any legally protected characteristic, including but not limited to race, ethnicity, gender, religion, sexual orientation or gender identity, national origin, age, military or veteran status, disability, or any other status protected by applicable federal, state, or local law, including socioeconomic, marital, parental, or caregiving status.


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