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Online Ticket Agent Jobs (NOW HIRING)

Martz Bus

Porter-Ticket Agent - Mount Pocono

Stroudsburg, PA · On-site

$13.75 - $17/hr

... Full-Time Porter -Ticket Agent at our Mount Pocono, PA facility. Martz Bus is family owned ... Visit our website www.martzbus.com/careers to complete an on-line employment application.An Equal ...

Westgate Resorts

Attractions Ticket Agent

Branson, MO · On-site

$15/hr

The Attractions Ticket Agent performs teller-type functions related to the sale of attraction tickets and reservations for guests of Westgate Resorts. This role is responsible for accurate cash and ...

Concord Coach Lines

$17/hr

North Londonderry Early Morning Customer Service/Ticket Agent Calling all early morning risers! Boston Express is currently seeking applicants for a position on our team of Ticket/Customer Service ...

Concord Coach Lines

$17/hr

North Londonderry Afternoon/Evening Customer Service/Ticket Agent Boston Express is currently seeking applicants for a position on our team of Ticket/Customer Service Agent in North Londonderry, NH.

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Online Ticket Agent information

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How much do online ticket agent jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for online ticket agent in the United States is $16.10, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $17.31 per hour, depending on experience, location, and employer.

What does an online ticket agent do?

An Online Ticket Agent is responsible for selling tickets for events, travel, or entertainment through online platforms. They assist customers with selecting and purchasing tickets, answer inquiries, resolve issues related to bookings, and may handle refunds or exchanges. Online Ticket Agents often work for airlines, concert venues, sports teams, or ticketing companies, ensuring a smooth and efficient ticketing experience for customers.

What are the typical daily tasks and challenges faced by an online ticket agent?

As an Online Ticket Agent, your daily tasks typically include assisting customers with ticket purchases, resolving booking issues, processing cancellations or changes, and providing information about events or transportation schedules. You may also handle customer inquiries via email, chat, or phone, and use ticketing software to manage transactions. A common challenge is addressing last-minute requests or troubleshooting technical issues with ticketing platforms, which requires strong problem-solving skills and the ability to stay calm under pressure. Collaboration with customer service teams and event organizers is also frequent, ensuring smooth operations and a positive customer experience.

What are the key skills and qualifications needed to thrive as an online ticket agent, and why are they important?

To thrive as an Online Ticket Agent, you need strong customer service skills, attention to detail, and familiarity with ticketing systems, usually supported by a high school diploma or equivalent. Proficiency with online booking platforms, CRM software, and payment processing tools is typically required. Excellent communication, problem-solving abilities, and patience are important soft skills for addressing customer inquiries and resolving issues. These skills ensure accurate transactions, positive customer experiences, and efficient handling of ticketing operations in a fast-paced online environment.

What is the difference between Online Ticket Agent vs Call Center Ticket Agent?

AspectOnline Ticket AgentCall Center Ticket Agent
CredentialsCustomer service experience, basic computer skillsCustomer service experience, basic computer skills
Work EnvironmentRemote or office-based, online platformsCall center environment, phone-based
Industry UsageTravel, entertainment, event ticketsTravel, tech support, service industries
Search & ComparisonOften searched for online booking support rolesOften compared for customer support roles via phone

Online Ticket Agents primarily handle ticket sales and support through online platforms, while Call Center Ticket Agents assist customers via phone calls. Both roles require customer service skills and are common in the travel and entertainment industries. The main difference lies in the work environment and communication method, with online agents working digitally and call center agents working over the phone.

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What cities are hiring for Online Ticket Agent jobs?

Cities with the most Online Ticket Agent job openings:

What are the most commonly searched types of Ticket Agent jobs?

The most popular types of Ticket Agent jobs are:

What states have the most Online Ticket Agent jobs?

States with the most job openings for Online Ticket Agent jobs include:

What job categories do people searching Online Ticket Agent jobs look for?

The top searched job categories for Online Ticket Agent jobs are:

Online Ticket Agent jobs near you
Infographic showing various Online Ticket Agent job openings in the United States as of August 2026, with employment types broken down into 64% Full Time, 34% Part Time, and 2% Contract. Highlights an 78% Physical, 1% Hybrid, and 21% Remote job distribution, with an average salary of $33,480 per year, or $16.1 per hour.

Travel Care Specialist Ticket Agent

Philadelphia, PA • On-site

Peter Pan Bus Lines
501 - 1,000 employees
Learn more about Peter Pan Bus Linesexternal

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

A Travel Care Specialist (TCS) must:

  • Must be available to work a variety of shifts, including nights, weekends and holidays.
  • Have the proven ability to communicate fluently in English (verbally and written); a second language (especially Spanish) is a plus.
  • Is detail oriented, highly organized, and able to work in a fast-paced environment.

Duties may include but are not limited to:

Ticket Agent / Customer Service:

  • Overall customer care; answering incoming customer requests for travel and company service information via company phone and/or through an online customer service database
  • Troubleshoot and resolve customer service issues
  • Provide guidance and support to customers navigating the company website, in addition to assisting customers with troubleshooting, placing and exchanging online ticket reservations
  • Professionally educate, inform and enforce customers on company guidelines and policies
  • Provide ADA (American Disability Act) travel and service information and arrange travel assistance, compliant under ADA law, to customers
  • Assist with day to day operations of the ticket counter (as needed)
  • Promote and sell tickets, seasonal services (gift certificates etc.) via phone and ticket counter
  • Clerical duties as assigned (filing, data entry etc.)
  • Answer Customer Care calls and Voicemails
  • Loading buses, Luggage accountability, and Lost and Found Operations

Additional Key Skills:

  • Must be able to lift/push/pull up to 50 pounds of luggage
  • Basic computer skills
  • May be required to travel to other locations for support of work if needed / required (short staff, holiday support, etc)

Apply