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Ticket Agent Jobs (NOW HIRING)

Herzog

Ticket Agent

Albuquerque, NM · On-site

Assisting passengers with ticket purchases both cash and credit. * Reconcile daily train fare ticket sales. * Picking up and discarding used newspapers, litter and debris. * Reporting any safety or ...

ASM Global

Box Office Ticket Agent

Long Beach, CA · On-site

$25/hr

Box Office Ticket Agent DEPARTMENT: Box Office REPORTS TO: Box Office Manager FLSA STATUS: Non-Exempt HOURLY RATE RANGE: $25 per hour Essential Duties and Responsibilities Include the following.

Westgate Resorts

Attractions Ticket Agent

Branson, MO · On-site

$15/hr

The Attractions Ticket Agent performs teller-type functions related to the sale of attraction tickets and reservations for guests of Westgate Resorts. This role is responsible for accurate cash and ...

AEG

Box Office Ticket Agent

Long Beach, CA · On-site

$25/hr

Box Office Ticket Agent DEPARTMENT: Box Office REPORTS TO: Box Office Manager FLSA STATUS: Non-Exempt HOURLY RATE RANGE: $25 per hour Essential Duties and Responsibilities Include the following.

ASM Global

Box Office Ticket Agent

Long Beach, CA · On-site

$25/hr

Box Office Ticket Agent DEPARTMENT: Box Office REPORTS TO: Box Office Manager FLSA STATUS: Non-Exempt HOURLY RATE RANGE: $25 per hour Essential Duties and Responsibilities Include the following.

ASM Global

Box Office Ticket Agent

Long Beach, CA · On-site

$25/hr

Box Office Ticket Agent DEPARTMENT: Box Office REPORTS TO: Box Office Manager FLSA STATUS: Non-Exempt HOURLY RATE RANGE: $25 per hour Legends Global is the premier partner to the world's greatest ...

ASM Global

Box Office Ticket Agent

Long Beach, CA · On-site

$25/hr

Box Office Ticket Agent DEPARTMENT: Box Office REPORTS TO: Box Office Manager FLSA STATUS: Non-Exempt HOURLY RATE RANGE: $25 per hour Legends Global is the premier partner to the world's greatest ...

Concord Coach Lines

$17/hr

Boston Express is looking for a permanent part-time (20-25 hours / 3-4 shifts per week) ticket agent / customer service rep. We are accepting applications for afternoon/evening (11:00AM 6:00PM ...

AEG

Box Office Ticket Agent

Long Beach, CA · On-site

$25/hr

Box Office Ticket Agent DEPARTMENT: Box Office REPORTS TO: Box Office Manager FLSA STATUS: Non-Exempt HOURLY RATE RANGE: $25 per hour Legends Global is the premier partner to the world's greatest ...

Seldovia Village Tribe IRA

Ticket Agent

Homer, AK · On-site

$16/hr

Come join our team at Seldovia Bay Ferry (SBF)! This position is based in Homer on Homer Spit. Hours: Part-time, schedule will be determined by ferry service hours. Approximately 3-4 hours per day (1 ...

Seldovia Village Tribe IRA

Ticket Agent

Homer, AK · On-site

Salary: $16+ per hour, DOE Come join our team at Seldovia Bay Ferry (SBF)! This position is based in Homer on Homer Spit. Hours: Part-time, schedule will be determined by ferry service hours.

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How much do ticket agent jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for ticket agent in the United States is $16.10, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $17.31 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Ticket Agent, and why are they important?

To thrive as a Ticket Agent, you need strong customer service skills, attention to detail, and at least a high school diploma or equivalent. Familiarity with ticketing software, reservation systems, and point-of-sale platforms is typically required. Excellent communication, patience, and problem-solving abilities help you stand out in this role. These skills are crucial for efficiently assisting customers, handling transactions accurately, and maintaining a positive experience in busy travel or event environments.

What are ticket agents?

Ticket agents are customer service professionals who sell tickets and provide information related to travel, events, or entertainment. They often work at airports, train stations, bus depots, or venues, assisting customers with bookings, reservations, and payment processing. Ticket agents also help resolve travel issues, answer inquiries about schedules and prices, and ensure a smooth check-in process. Their role is essential for providing a positive customer experience and ensuring the efficient operation of ticketing services.

What is the difference between Ticket Agent vs Customer Service Representative?

AspectTicket AgentCustomer Service Representative
Required CredentialsHigh school diploma; training on ticketing systemsHigh school diploma; customer service training
Work EnvironmentAirports, train stations, bus terminalsCall centers, retail, corporate offices
Employer & IndustryTransportation, travel, entertainmentVarious industries including retail, telecom, finance
Common Search & ComparisonTicketing, travel bookingCustomer support, client service

While both roles involve assisting customers, Ticket Agents primarily focus on selling and managing transportation or event tickets in travel and transit environments. Customer Service Representatives handle a broader range of customer inquiries across multiple industries. The key difference lies in the specific industry focus and the type of service provided.

How do Ticket Agents typically handle high-pressure situations during peak travel times?

During peak travel times, Ticket Agents often face long lines and time-sensitive issues, such as booking changes or delays. To manage these high-pressure situations, agents rely on strong communication skills, quick problem-solving abilities, and familiarity with ticketing systems. They work closely with colleagues—including supervisors and customer service teams—to ensure smooth operations and provide timely assistance to travelers. Maintaining composure and focusing on customer needs are key to delivering a positive experience even during the busiest periods.
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Ticket Agent jobs near you
Infographic showing various Ticket Agent job openings in the United States as of May 2026, with employment types broken down into 72% Full Time, 23% Part Time, 1% Temporary, and 4% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $33,480 per year, or $16.1 per hour.
Ticket Agent

Ticket Agent

Herzog

Albuquerque, NM • On-site

Full-time

Medical, Dental

Posted 8 days ago

Herzog rating

8.0

Company rating: 8.0 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

54th of 217 rated repair and maintenance companies

Job description

Overview
Herzog Transit Services, Inc. is currently seeking full-time Ticket Agents for the New Mexico RailRunner in Albuquerque, NM to join our team.
Duties and Responsibilities:
*This is a non-exhaustive overview of the job duties for this position.
  • Provide excellent customer experience.
  • Communication with Customer Service.
  • Making on board announcements regarding service disruptions or delays.
  • Assisting passengers with train/bus schedules.
  • Assisting passengers with ticket purchases both cash and credit.
  • Reconcile daily train fare ticket sales.
  • Picking up and discarding used newspapers, litter and debris.
  • Reporting any safety or security concerns to the Transportation Department.
  • Assisting with busing for special events or service interruptions.
  • Operating a company vehicle to transport crews.
  • Flexible schedule, including potential weekend shifts.
  • Regular and consistent engagement, participation and promotion of Herzog's Culture and its essential behaviors are a requirement for this position.
  • Regular and predictable attendance and punctuality are a requirement for this position.
  • Other duties as assigned.

Qualifications:
  • High school diploma or equivalent.
  • This is an entry level position. No experience is necessary. However, familiarity with The New Mexico Rail Runner Express train service and local area (to provide directions to passengers) is preferred.
  • Must have a valid driver's license

Pre-Employment Requirements:
  • Subject to pre-employment background check and motor vehicle report review.
  • Maintain valid driver's license and endorsements as required per position.
  • Subject to pre-employment physical, medical evaluation, and drug screen due to the safety sensitive nature of this position.
  • Successfully complete and maintain any required safety certification and testing on an annual basis.

Physical Requirements:
The physical demands described below must be met by an employee to successfully perform the essential job functions of this role. This position will be physically demanding at times. This is a non-exhaustive overview of the physical requirements of this job.
  • Able to work outdoors in all weather conditions (including extreme heat, humidity, and rain).
  • Frequent standing for extended periods of time.
  • Frequent walking throughout the duration of work shift.
  • Able to work in conditions with loud noise; work around heavy/moving passenger cars.
  • Requires occasional lifting, stooping, or bending.
  • Must successfully pass color/vision examinations as required by the position.
  • Must be able to hear and distinguish auditory signals as required by the position.

Safety:
  • Herzog is nationally recognized for its excellent corporate safety record which results from all employees at all levels, in all positions adhering to established policies and procedures. Reporting any and all safety violations to your immediate supervisor is a prerequisite for continued employment. Safety diligence by all results in a safe work environment for all.

Benefits:
  • Herzog offers a robust benefits package including medical and dental coverage. The plans are specific to projects and locations.

Why Herzog:
Founded in 1969, Herzog is headquartered in St. Joseph, Missouri, with a satellite office in Fort Worth, Texas.
Over the course of our 50+ year history, Herzog has become a national leader in the construction, operations and maintenance of commuter rail, light rail, streetcar, and freight rail projects.
We believe our culture is at the heart of our existence. It is that belief which empowers every member of our professional family to act with purpose and passion as they advance their career throughout their personal pursuit of excellence.
Backed by over five decades of experience, Herzog delivers exceptional customer service and elite results.
Our success is the outcome of our relentless pursuit of excellence, our passion for our customers, safety without compromise, and a deep-rooted belief in the power of team.
We invite you to join us on our journey to excellence as we work to be better today than yesterday and better tomorrow than today.
It is the policy of Herzog Transit Services, Inc. to provide equal opportunity in employment for all qualified individuals regardless of race, color, religion, ethnicity, national origin, ancestry, disability, medical condition, age, citizenship, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, genetic information, military status, veteran status, and any other characteristic protected by law.

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