ZipRecruiter

Log In

1

Ticketing Agent Jobs in Riverside, CA (NOW HIRING)

Newegg

CS Technical Support Supervisor

Diamond Bar, CA · On-site

Leverage AI to raise quality and efficiency - agent-assist (CS Co-Pilot), AI-driven QA, and ... Familiarity with CRM/ticketing platforms and support reporting tools. * Experience managing a team ...

New

All JobsTicketing Agent JobsTicketing Agent Jobs in Riverside, CA

Ticketing Agent information

See Riverside, CA salary details

$11

$16

$21

How much do ticketing agent jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for ticketing agent in Riverside, CA is $16.79, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $18.08 per hour, depending on experience, location, and employer.

What is a ticketing agent?

The job duties of a ticketing agent are to greet passengers at the airline check-in desk or gate, help them check their baggage, and inform them of their gate and other pertinent information about their flight. They may also be responsible for other customer service tasks, such as assisting with flight schedules or information, providing airport information, giving directions to the gate, and ticket changes.

What are the key skills and qualifications needed to thrive as a ticketing agent, and why are they important?

To thrive as a Ticketing Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation and ticketing systems like Amadeus or Sabre, as well as point-of-sale software, is often required. Excellent communication, problem-solving abilities, and patience help agents effectively assist travelers and resolve issues. These skills ensure efficient operations, positive customer experiences, and accurate processing of travel arrangements.

What are some common challenges faced by ticketing agents during peak travel seasons?

During peak travel seasons, Ticketing Agents often encounter high volumes of customer inquiries and bookings, which can lead to increased stress and the need for efficient multitasking. Managing last-minute schedule changes, handling overbooked flights, and addressing customer concerns with patience are typical challenges. Agents must also stay updated on airline policies and fare changes, ensuring accurate information is provided to customers. Strong communication skills and the ability to remain calm under pressure are crucial for success during these busy periods.

What is the difference between Ticketing Agent vs Customer Service Representative?

AspectTicketing AgentCustomer Service Representative
Required CredentialsHigh school diploma; some roles may require certification in ticketing systemsHigh school diploma; customer service training often preferred
Work EnvironmentAirports, train stations, event venues, travel agenciesCall centers, retail stores, corporate offices
Employer & Industry UsageAirlines, transportation, entertainmentRetail, telecommunications, hospitality
Common Search & ComparisonTicketing Agent vs Customer Service Representative

While both roles involve assisting customers, Ticketing Agents primarily handle booking and issuing tickets in transportation or event settings, whereas Customer Service Representatives provide broader support across various industries. The roles share similar credentials and work environments but differ in their specific functions and industry focus.

What does a ticketing agent do?

A ticketing agent is responsible for selling, issuing, and managing tickets for transportation, events, or attractions. They assist customers with reservations, answer inquiries, and use computer systems or ticketing software to process transactions. Strong communication skills and attention to detail are important in this role.
More about Ticketing Agent jobs

What are popular job titles related to Ticketing Agent jobs in Riverside, CA?

For Ticketing Agent jobs in Riverside, CA, the most frequently searched job titles are:

What job categories do people searching Ticketing Agent jobs in Riverside, CA look for?

The top searched job categories for Ticketing Agent jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Ticketing Agent jobs?

Cities near Riverside, CA with the most Ticketing Agent job openings:

Ticketing Agent jobs near you
Infographic showing various Ticketing Agent job openings in Riverside, CA as of August 2026, with employment types broken down into 90% Full Time, 8% Part Time, and 2% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $34,929 per year, or $16.8 per hour.

REP Box Office Agent - Harry Potter: A Hogwarts Express Adventure

American Heritage Companies

Perris, CA • On-site

$20/hr

Full-time

Re-posted 28 days ago

Job description

Job Title: Box Office Agent - Harry Potter™: A Hogwarts Express Adventure

Division/Department: Rail Events Production/Front of House

Reports To: Front of House & Business Manager

Type of position: Non-Exempt/Hourly

Employee Classification: Seasonal

Compensation: $20.00/hr

Job Summary

The Box Office Agent position works with the Front of House & Business Manager, and Box Office Supervisor acting as the customer service representative assisting with the execution of the ticketing duties associated with the event. Agent is responsible for setting the first impression of the event, so efficiency and friendliness are required.
 

Essential Duties and Responsibilities

Welcoming customers as they approach the ticketing area and assisting with any service needs

Confirm reservations

Acting as the point of reference for guests who need assistance or information

Ability to learn and work with the Etix ticketing system (training will be provided). Confirm reservations, ensuring passengers have arrived at the appropriate date and time

Make any necessary updates to customers’ information, and ensure that proper information has been punched in prior to delivering tickets

Develops knowledge of on-board experience, performance highlights, and venue facility and act as the point of reference for guests who need assistance or event information

Works with the entire event team to maintain a positive, enjoyable, and rewarding environment for all staff and patrons

Assist in the general care of the ticketing area, including keeping a clean and orderly space

Assist in preparing first-class amenities 

Other duties as assigned

Work Environment

Majority of time spent in a ticketing office setting

Varied schedule requiring evenings, weekends, overtime, and holidays

Able to stand for prolonged periods of time

Varying temperatures and weather conditions, both indoor and outdoor

Able to stand and walk on uneven or unsteady surfaces aboard a moving train

Time spent in and around active railroad yard(s)

What’s in it for you

Serve others and create a world of make-believe and magic

Great industry pay and a chance to build upon your theater network and make lifelong connections

Enrich and positively impact the  experience for all – big and small

Be part of an inclusive team in a supportive environment with high expectations for yourself and your fellow teammates

Working on Harry PotterTM: A Hogwarts Express Adventure is unlike anything you will ever do. This interactive and celebratory experience is a unique Rail Events production. The challenge of producing a full-length production on a moving train is one of the most rewarding experiences as an artist or technician. With a total cast and crew of 40-50 people onsite every day and the possibility of over 2,000 guests, our days can be fast-paced but rewarding and fun. With such a fast-paced environment, the team at Rail Events Productions takes care to properly support and teach everyone the best ways to accomplish their jobs. We strive to build a space where employees are safe and encouraged to grow throughout their time with the company.

Rail Events Productions, an American Heritage Railways subsidiary, is an Equal Opportunity Employer.

All characters and elements © & ™ Warner Bros. Entertainment Inc. Publishing Rights © JKR.

Apply