Thousand Oaks, CA · On-site
$18 - $20/hr
... legal debt recovery services, partnering with a diverse portfolio of original creditor clients ... Previous collections, sales, telemarketing, customer service, or call center experience preferred.
Thousand Oaks, CA · On-site
$18 - $20/hr
... legal debt recovery services, partnering with a diverse portfolio of original creditor clients ... Previous collections, sales, telemarketing, customer service, or call center experience preferred.
Thousand Oaks, CA · On-site
$18 - $20/hr
... legal debt recovery services, partnering with a diverse portfolio of original creditor clients ... Previous collections, sales, telemarketing, customer service, or call center experience preferred.
Thousand Oaks, CA · On-site
$18 - $20/hr
... legal debt recovery services, partnering with a diverse portfolio of original creditor clients ... Previous collections, sales, telemarketing, customer service, or call center experience preferred.
The Call Center Patient Services Representative is responsible for the scheduling of patients receiving health services within the center. This includes basic collection of necessary registration ...
The Call Center Patient Services Representative is responsible for the scheduling of patients receiving health services within the center. This includes basic collection of necessary registration ...
$18 - $20/hr
... legal debt recovery services, partnering with a diverse portfolio of original creditor clients ... Previous collections, sales, telemarketing, customer service, or call center experience preferred.
$18 - $20/hr
... legal debt recovery services, partnering with a diverse portfolio of original creditor clients ... Previous collections, sales, telemarketing, customer service, or call center experience preferred.
Irvine, CA · On-site
$22/hr
... balances, collection issues, processing customer refunds, reviewing and processing account ... Maintains a high volume outbound call quota to assigned delinquent customers and responsible for ...
Irvine, CA · On-site
$22/hr
... balances, collection issues, processing customer refunds, reviewing and processing account ... Maintains a high volume outbound call quota to assigned delinquent customers and responsible for ...
Santa Ana, CA · On-site
$22 - $30/hr
... Fair Debt Collection Practices Act (FDCPA). * Negotiate payment arrangements with borrowers ... Call Center, Bilingual, Spanish, FDCPA, Noble
Santa Ana, CA · On-site
$22 - $30/hr
... Fair Debt Collection Practices Act (FDCPA). * Negotiate payment arrangements with borrowers ... Call Center, Bilingual, Spanish, FDCPA, Noble
$18.75 - $25.50/hr
... Fair Debt Collection Practices Act (FDCPA). * Negotiate payment arrangements with borrowers ... Call Center, Bilingual, Spanish, FDCPA, Noble Employment Type: FULL_TIME
$18.75 - $25.50/hr
... Fair Debt Collection Practices Act (FDCPA). * Negotiate payment arrangements with borrowers ... Call Center, Bilingual, Spanish, FDCPA, Noble Employment Type: FULL_TIME
Santa Ana, CA · On-site
$22 - $30/hr
... Fair Debt Collection Practices Act (FDCPA). * Negotiate payment arrangements with borrowers ... Call Center, Bilingual, Spanish, FDCPA, Noble
Santa Ana, CA · On-site
$22 - $30/hr
... Fair Debt Collection Practices Act (FDCPA). * Negotiate payment arrangements with borrowers ... Call Center, Bilingual, Spanish, FDCPA, Noble
... Fair Debt Collection Practices Act (FDCPA). * Negotiate payment arrangements with borrowers ... Call Center, Bilingual, Spanish, FDCPA, Noble Employment Type: FULL_TIME
... Fair Debt Collection Practices Act (FDCPA). * Negotiate payment arrangements with borrowers ... Call Center, Bilingual, Spanish, FDCPA, Noble Employment Type: FULL_TIME
... Fair Debt Collection Practices Act (FDCPA). * Negotiate payment arrangements with borrowers ... Call Center, Bilingual, Spanish, FDCPA, Noble Employment Type: FULL_TIME
... Fair Debt Collection Practices Act (FDCPA). * Negotiate payment arrangements with borrowers ... Call Center, Bilingual, Spanish, FDCPA, Noble Employment Type: FULL_TIME
Santa Ana, CA · On-site
$20 - $25/hr
... Fair Debt Collection Practices Act (FDCPA). * Negotiate payment arrangements with borrowers ... Call Center, Bilingual, Spanish, FDCPA, Noble
Santa Ana, CA · On-site
$20 - $25/hr
... Fair Debt Collection Practices Act (FDCPA). * Negotiate payment arrangements with borrowers ... Call Center, Bilingual, Spanish, FDCPA, Noble
... Fair Debt Collection Practices Act (FDCPA). * Negotiate payment arrangements with borrowers ... Call Center, Bilingual, Spanish, FDCPA, Noble
... Fair Debt Collection Practices Act (FDCPA). * Negotiate payment arrangements with borrowers ... Call Center, Bilingual, Spanish, FDCPA, Noble
Santa Ana, CA · On-site
$19.25 - $26/hr
... Fair Debt Collection Practices Act (FDCPA). * Negotiate payment arrangements with borrowers ... Call Center, Bilingual, Spanish, FDCPA, Noble
Santa Ana, CA · On-site
$19.25 - $26/hr
... Fair Debt Collection Practices Act (FDCPA). * Negotiate payment arrangements with borrowers ... Call Center, Bilingual, Spanish, FDCPA, Noble
... Fair Debt Collection Practices Act (FDCPA). * Negotiate payment arrangements with borrowers ... Call Center, Bilingual, Spanish, FDCPA, Noble Employment Type: FULL_TIME
... Fair Debt Collection Practices Act (FDCPA). * Negotiate payment arrangements with borrowers ... Call Center, Bilingual, Spanish, FDCPA, Noble Employment Type: FULL_TIME
Santa Ana, CA · On-site
$22 - $30/hr
... Fair Debt Collection Practices Act (FDCPA). * Negotiate payment arrangements with borrowers ... Call Center, Bilingual, Spanish, FDCPA, Noble
Santa Ana, CA · On-site
$22 - $30/hr
... Fair Debt Collection Practices Act (FDCPA). * Negotiate payment arrangements with borrowers ... Call Center, Bilingual, Spanish, FDCPA, Noble
Santa Ana, CA · On-site
$22 - $30/hr
... Fair Debt Collection Practices Act (FDCPA). * Negotiate payment arrangements with borrowers ... Call Center, Bilingual, Spanish, FDCPA, Noble
Santa Ana, CA · On-site
$22 - $30/hr
... Fair Debt Collection Practices Act (FDCPA). * Negotiate payment arrangements with borrowers ... Call Center, Bilingual, Spanish, FDCPA, Noble
... Fair Debt Collection Practices Act (FDCPA). * Negotiate payment arrangements with borrowers ... Call Center, Bilingual, Spanish, FDCPA, Noble Employment Type: FULL_TIME
... Fair Debt Collection Practices Act (FDCPA). * Negotiate payment arrangements with borrowers ... Call Center, Bilingual, Spanish, FDCPA, Noble Employment Type: FULL_TIME
... Fair Debt Collection Practices Act (FDCPA). * Negotiate payment arrangements with borrowers ... Call Center, Bilingual, Spanish, FDCPA, Noble Employment Type: FULL_TIME
... Fair Debt Collection Practices Act (FDCPA). * Negotiate payment arrangements with borrowers ... Call Center, Bilingual, Spanish, FDCPA, Noble Employment Type: FULL_TIME
Santa Ana, CA · On-site
$22 - $30/hr
... Fair Debt Collection Practices Act (FDCPA). * Negotiate payment arrangements with borrowers ... Call Center, Bilingual, Spanish, FDCPA, Noble
Santa Ana, CA · On-site
$22 - $30/hr
... Fair Debt Collection Practices Act (FDCPA). * Negotiate payment arrangements with borrowers ... Call Center, Bilingual, Spanish, FDCPA, Noble
Santa Ana, CA · On-site
$20 - $25/hr
... Fair Debt Collection Practices Act (FDCPA). * Negotiate payment arrangements with borrowers ... Call Center, Bilingual, Spanish, FDCPA, Noble
Santa Ana, CA · On-site
$20 - $25/hr
... Fair Debt Collection Practices Act (FDCPA). * Negotiate payment arrangements with borrowers ... Call Center, Bilingual, Spanish, FDCPA, Noble
A Debt Collection Call Center job involves contacting individuals or businesses to recover overdue payments on behalf of creditors. Agents negotiate payment plans, provide information on outstanding debts, and follow company and legal guidelines for collections. Strong communication, persistence, and customer service skills are essential to handle disputes and ensure successful resolutions.
To thrive in a Debt Collection Call Center, you need strong communication skills, attention to detail, and a basic understanding of finance or customer service, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, auto-dialing systems, and payment processing tools is typically required. Outstanding negotiation skills, resilience under pressure, and the ability to remain professional during difficult conversations are highly valued soft skills. These abilities are crucial for meeting collection targets, maintaining client relationships, and ensuring compliance with industry regulations.
In a Debt Collection Call Center role, your daily responsibilities include contacting individuals or businesses with overdue accounts, negotiating payment arrangements, updating account information in the company database, and documenting all communications. You may also handle inbound calls from customers seeking to resolve their debts, provide information on payment options, and occasionally escalate complex cases to supervisors or the legal team. Most teams work in a fast-paced, collaborative environment where agents support each other in achieving monthly collection goals. Over time, strong performers may have opportunities to train new team members or advance into supervisory roles.
$18 - $20/hr
Other
This job post has expired today. Applications are no longer accepted.
6.7
Based on 56 frontline employees who took The Breakroom Quiz
24th of 71 rated call and contact centers
Collection Representative
Thousand Oaks, CA | Full-Time | In-Office
Pay:$18.00 - $20.00 per hour + Monthly Performance Bonus
Location:
555 St. Charles Drive, Suite 100
Thousand Oaks, CA 91360
Schedule:
Full-Time:Monday-Friday, 7:00 AM - 3:30 PM PST
No Weekends!
Join Our Team
American Recovery Service Incorporated (ARSI), a division of Firstsource Solutions, is a respected leader in legal debt recovery services, partnering with a diverse portfolio of original creditor clients nationwide.
We are seeking motivated, professional, and customer-focused Collection Representatives to join our growing Thousand Oaks team. If you have strong communication skills, enjoy helping people find solutions, and thrive in a goal-oriented environment, we'd love to hear from you.
What You'll Do
What We're Looking For
Why Join Firstsource?
Competitive hourly pay:$18.00 - $20.00 per hour
Monthly performance-based bonus opportunities
Stable Monday-Friday schedule
No weekend work
Paid training and ongoing development
Supportive team environment
Career growth and advancement opportunities
Equal Opportunity Employer committed to diversity and inclusion
Apply Today
If you're a driven professional who enjoys helping customers resolve their accounts while achieving performance goals, we encourage you to apply and become part of the ARSI and Firstsource team.
Equal Employment Opportunity
Firstsource Transaction Services USA, Inc. is an Equal Opportunity Employer. We do not discriminate based on age, race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law.
We are committed to providing equal employment opportunities in recruiting, hiring, compensation, benefits, training, promotion, transfer, and termination. Firstsource also maintains an affirmative action program to employ and advance qualified individuals with disabilities, disabled veterans, and other eligible veterans.
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