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Full Time Debt Collection Call Center Jobs in California

TaxRise

Call Center Representative

Irvine, CA

$24 - $25/hr

... Full-time | 40 hours per week. Overtime required based on business needs. WHAT YOU'LL DO Serve as ... Demonstrate empathy while maintaining structure and call control Drive Document Collection & Case ...

Goodwill Sacramento

Call Center Manager

Sacramento, CA · On-site

This mission is expressed through our retail stores and collection sites which create an accessible ... Job Type: Full-Time * Compensation: Depending upon experience * Required work schedule: * Monday ...

Lobel Financial Corporation

Be Seen First

Call Center Monitoring Specialist

Anaheim, CA · On-site

$23 - $25/hr

Monitor and evaluate live and recorded collection calls to evaluate collector interactions with ... in call center quality assurance, monitoring, or collections operations * Strong attention to ...

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All JobsDebt Collection Call Center JobsFull Time Debt Collection Call Center JobsFull Time Debt Collection Call Center Jobs in California

Full Time Debt Collection Call Center information

What is a full time debt collection call center agent?

A Full Time Debt Collection Call Center job involves working in a call center environment to contact individuals or businesses who have overdue accounts. The primary responsibility is to recover outstanding debts by negotiating payment plans, explaining account information, and resolving disputes. Employees must adhere to legal and company guidelines while maintaining professionalism and empathy. The work is typically full-time, requiring strong communication skills and the ability to handle stressful or challenging conversations.

What are the key skills and qualifications needed to thrive as a full time debt collection call center agent?

To excel as a Full Time Debt Collection Call Center Agent, you need strong communication skills, negotiation abilities, and a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and sometimes certification in collections is beneficial. Resilience, empathy, and conflict resolution are vital soft skills that help build rapport with clients and handle stressful situations. These competencies are crucial for meeting collection targets, maintaining compliance, and delivering a positive customer experience.

What are some common challenges faced by agents in a full time debt collection call center, and how can they be managed?

Agents in full-time debt collection call centers often encounter challenges such as dealing with distressed or uncooperative customers, meeting monthly collection targets, and managing high call volumes. Success in this role requires strong communication and negotiation skills, as well as the ability to remain calm and professional under pressure. Many call centers provide robust training, mentorship, and support systems to help agents develop resilience and learn effective strategies for overcoming objections and maintaining compliance with relevant regulations.

What is the difference between Full Time Debt Collection Call Center vs Full Time Customer Service Representative?

AspectFull Time Debt Collection Call CenterFull Time Customer Service Representative
Primary RoleCollects overdue payments and manages debt recovery callsAssists customers with inquiries, product info, and support
Required SkillsCommunication, negotiation, persistenceCommunication, problem-solving, patience
Work EnvironmentCall center, high call volume, target-drivenCall center or office, customer-focused
Common CertificationsNone mandatory, but debt collection licenses may helpNone required

While both roles involve communication via phone, a Full Time Debt Collection Call Center focuses on recovering overdue payments, often requiring negotiation skills. A Full Time Customer Service Representative handles general customer inquiries and support. The roles differ mainly in their objectives and skill emphasis, but both typically operate in call center environments and require strong communication skills.

What are popular job titles related to Full Time Debt Collection Call Center jobs in California?

For Full Time Debt Collection Call Center jobs in California, the most frequently searched job titles are:

What job categories do people searching Full Time Debt Collection Call Center jobs in California look for?

The top searched job categories for Full Time Debt Collection Call Center jobs in California are:

What cities in California are hiring for Full Time Debt Collection Call Center jobs?

Cities in California with the most Full Time Debt Collection Call Center job openings:

Full Time Debt Collection Call Center jobs near you

Collection Specialist Supervisor

RESORT RECOVERY SOLUTIONS LLC

San Diego, CA • On-site

$50K - $60K/yr

Full-time

PTO

Re-posted 4 days ago

Job description


Collection Specialist Supervisor
Resort Recovery Solutions, LLC — Serra Mesa, San Diego, CA 92123
Full-Time | On-Site 
Compensation: $50,000 base, plus commission and bonus. Total earning potential up to $80,000/year for the right candidate.
Job Summary
Resort Recovery Solutions is seeking a high-energy, motivating, and experienced Collections/Customer Services Supervisor to lead our call center in Serra Mesa, San Diego. The ideal candidate will oversee both the Collections and Customer Servicing teams, manage daily operations, and carry a personal portfolio of accounts. This is a hands-on leadership role in a fast-paced environment.
Responsibilities

  • Supervise and lead a team of 5–7 collection agents and CSR reps, providing coaching, training, and daily support.
  • Manage a personal block of accounts while helping the team hit performance goals.
  • Oversee daily operations for the Collections and Customer Servicing departments.
  • Identify and resolve issues promptly and professionally.
  • Use company systems and technology to streamline processes and increase productivity.
  • Ensure compliance with the FDCPA and company policies.
Qualifications

  • 2+ years of collections experience; a strong CSR background will also be considered. Working knowledge of the Fair Debt Collection Practices Act (FDCPA).
  • Proven leadership experience supervising, coaching, and motivating a team.
  • Strong multitasking ability and the capacity to perform under pressure.
  • Excellent verbal, written, and interpersonal communication skills.
  • Proficiency with computer systems and technology.
  • Bilingual English/Spanish preferred.
  • Experience with timeshare or hotel operations is a plus.
Ideal Candidate

  • A dynamic and inspiring leader.
  • Leads by example — carries a strong personal portfolio while lifting overall team performance.
  • Thrives under pressure and stays organized.
  • Solutions-driven with strong problem-solving skills.
Schedule

  • Monday–Friday, 8:00 AM–5:00 PM 
  • On-site, San Diego, CA 92123
Benefits

  • Commission and bonus incentives
  • Paid sick time
  • Paid time off