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Full Time Debt Collection Call Center Jobs (NOW HIRING)

Credit Control LLC

Debt Collection Agent -Remote

Tampa, FL · On-site +1

$18 - $22/hr

Required previous experience in debt collection, outbound call center, telemarketing, or other related fields. * Successfully pass a background check Job Type: Full-time Pay Range: $18.00 - $22.00 ...

MCI Careers

Debt Recovery Manager

Tampa, FL · Remote

Proven experience in debt collection, call center operations, or financial services management ... Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision ...

MCI Careers

Call Center Collections Manager

Tampa, FL · On-site +1

Proven experience in debt collection, call center operations, or financial services management ... Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision ...

MCI Careers

Call Center Collections Manager

Tampa, FL · On-site +1

Proven experience in debt collection, call center operations, or financial services management ... with a minimum of 4 years in a managerial role. * Strong leadership and people management skills ...

MCI Careers

Call Center Collections Director

Tampa, FL · On-site +1

Proven experience in debt collection, call center operations, or financial services management, with a minimum of 6-10 years in a senior leadership role. * Strong leadership, strategic planning, and ...

MCI Careers

Call Center Collections Director

Tampa, FL · On-site +1

Proven experience in debt collection, call center operations, or financial services management ... Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision ...

MCI Careers

Debt Recovery Director

Tampa, FL · On-site +1

Proven experience in debt collection, call center operations, or financial services management ... Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision ...

Service Gurus Inc

Be Seen First

Call Center Representative

Niagara Falls, NY · On-site

$17 - $25/hr

Service Gurus is seeking to hire 10 experienced Debt Collection in Niagara falls with proven track ... We specialize in call center job placements such as sales and debt collections. We operate from ...

MCI Careers

Debt Recovery Director

Tampa, FL · On-site +1

Proven experience in debt collection, call center operations, or financial services management, with a minimum of 6-10 years in a senior leadership role. * Strong leadership, strategic planning, and ...

City of New York

Call Center Representative

Manhattan, NY · On-site +1

$17.50 - $22/hr

Reporting to the Call Center Manager, the selected candidate's duties and responsibilities for this ... year of full-time satisfactory debt collection experience. " A baccalaureate degree from an ...

City of New York

Call Center Representative

Manhattan, NY · On-site +1

$17.50 - $22/hr

Reporting to the Call Center Manager, the selected candidate's duties and responsibilities for this ... year of full-time satisfactory debt collection experience. " A baccalaureate degree from an ...

Service Gurus Inc

Be Seen First

Call Center Representative

Atlanta, GA · On-site

$17 - $25/hr

Service Gurus is seeking to hire 10 experienced Debt Collection in Atlanta GA with proven track ... We specialize in call center job placements such as sales and debt collections. We operate from ...

Service Gurus Inc

Be Seen First

Call Center Representative

Charlotte, NC · On-site

$17 - $25/hr

Service Gurus is seeking to hire 10 experienced Debt Collection in Charlotte NC with proven track ... We specialize in call center job placements such as sales and debt collections. We operate from ...

City of New York

Call Center Representative

Manhattan, NY · On-site

$60K - $70K/yr

Reporting to the Call Center Manager, the selected candidate's duties and responsibilities for this ... year of full-time satisfactory debt collection experience. " A baccalaureate degree from an ...

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How much do full time debt collection call center jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for full time debt collection call center in the United States is $23.00, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $28.61 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Full Time Debt Collection Call Center Agent, and why are they important?

To excel as a Full Time Debt Collection Call Center Agent, you need strong communication skills, negotiation abilities, and a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and sometimes certification in collections is beneficial. Resilience, empathy, and conflict resolution are vital soft skills that help build rapport with clients and handle stressful situations. These competencies are crucial for meeting collection targets, maintaining compliance, and delivering a positive customer experience.

What is the difference between Full Time Debt Collection Call Center vs Full Time Customer Service Representative?

AspectFull Time Debt Collection Call CenterFull Time Customer Service Representative
Primary RoleCollects overdue payments and manages debt recovery callsAssists customers with inquiries, product info, and support
Required SkillsCommunication, negotiation, persistenceCommunication, problem-solving, patience
Work EnvironmentCall center, high call volume, target-drivenCall center or office, customer-focused
Common CertificationsNone mandatory, but debt collection licenses may helpNone required

While both roles involve communication via phone, a Full Time Debt Collection Call Center focuses on recovering overdue payments, often requiring negotiation skills. A Full Time Customer Service Representative handles general customer inquiries and support. The roles differ mainly in their objectives and skill emphasis, but both typically operate in call center environments and require strong communication skills.

What are some common challenges faced by agents in a full-time debt collection call center, and how can they be managed?

Agents in full-time debt collection call centers often encounter challenges such as dealing with distressed or uncooperative customers, meeting monthly collection targets, and managing high call volumes. Success in this role requires strong communication and negotiation skills, as well as the ability to remain calm and professional under pressure. Many call centers provide robust training, mentorship, and support systems to help agents develop resilience and learn effective strategies for overcoming objections and maintaining compliance with relevant regulations.

What is a Full Time Debt Collection Call Center job?

A Full Time Debt Collection Call Center job involves working in a call center environment to contact individuals or businesses who have overdue accounts. The primary responsibility is to recover outstanding debts by negotiating payment plans, explaining account information, and resolving disputes. Employees must adhere to legal and company guidelines while maintaining professionalism and empathy. The work is typically full-time, requiring strong communication skills and the ability to handle stressful or challenging conversations.
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Full Time Debt Collection Call Center jobs near you
EXPERIENCED DEBT COLLECTION AGENTS

EXPERIENCED DEBT COLLECTION AGENTS

Credit Control LLC

Tampa, FL

$18 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

Job description

CREDIT CONTROL IS HIRING TOP-PERFORMING, EXPERIENCED COLLECTORS AT $18- $22 PER HOUR!


Grow and advance your career at our industry-leading company, recognized for the last 6 years as the winner of " Best Places to Work in Collections".


At Credit Control, we offer a foundation for success as our employees are rewarded with excellent benefits, competitive compensation, and growth opportunities.


PAID TRAINING + EXCELLENT BENEFITS + A COMPETITIVE PAY STRUCTURE + BONUSES AND INCENTIVES

At Credit Control, we invest in you! The atmosphere here values opportunities for growth, development, and internal promotion. We are currently looking for a full-time Debt Collection experience in collections.

We offer industry-leading bonus structures and benefits!

Job description

Collections Representative Responsibilities:

  • Handle inbound and outbound calls for past-due accounts.
  • Keeping track of all accounts in your route
  • Negotiate outstanding debts.
  • Planning a course of action to recover outstanding payments.
  • Handle questions and complaints.
  • Adhere to all local, state, and federal laws governing the debt collection industry.

Collections Agent Qualifications:

  • Excellent written and verbal communication skills.
  • Ability to prioritize and multitask.
  • Basic math and computer literacy skills.
  • Professionalism and the ability to build rapport with consumers.
  • Foster teamwork and cooperation.
  • Preferred - previous experience in debt collection, outbound call center, telemarketing, or other related fields.
  • Successfully pass a background check.

Job Type: Full-time


Pay Range: $18.00 - $22.00 hourly plus bonus

total compensation potential $37,440- $65,000

Collections Representative Compensation:

  • Individual & Team bonuses each month!
  • Additional quarterly, bi-annual, and annual Incentives
  • Additional retention and referral bonuses
  • A comprehensive paid training program

Benefits:

  • Medical Insurance (United Healthcare)
  • Dental Coverage (United Healthcare)
  • Vision Plan (United Healthcare)
  • Matched 401K Retirement Plans (Voya - Credit Control matches 50% of the first 4%)
  • Voluntary Life Short Term/Long Term Disability Coverage
  • Paid Vacation, Personal, Bereavement, and Holidays
  • Referral program
  • Daily Pay / PNC EarnedIt
  • Employee Discount Life Mart
  • Professional Development Grant Program
  • Employee Assistance Program

Physical setting:

  • Call center.

Schedule:

  • 8-hour shift
  • Monday to Thursday 9 am - 6 pm -Friday 8 am- 5 pm.
  • No nights / No weekends

Supplemental pay types:

  • Monthly Bonus Pay

Ability to commute/relocate:


  • 9929 Race Track Road Tampa, FL 33626
  • Must have the ability to work in office full time (No hybrid or work from home)
  • Must have reliable transportation

Application Question(s):

  • Are you willing to undergo a background check, in accordance with local law and regulations?


Education:

  • High school or equivalent (Preferred)


Experience:

  • 3rd party collection: 1 year required


    Work setting:

    • Call center.

    Work Location: In office full time

    Apply