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Full Time Debt Collection Call Center Jobs (NOW HIRING)

DS Erickson & Associates PLLC

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Debt Collection Specialist

Eagan, MN · On-site

$38K - $55K/yr

DS Erickson & Associates, PLLC Employment Type: Full-Time About the Role: DS Erickson & Associates ... Analyze files, data and leads to generate high-quality contact information for the collection team.

Urgent

DS Erickson & Associates PLLC

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Debt Collection Specialist

Edina, MN · On-site

$38K - $55K/yr

DS Erickson & Associates, PLLC Employment Type: Full-Time About the Role: DS Erickson & Associates ... Analyze files, data and leads to generate high-quality contact information for the collection team.

Urgent

NES1

Collector-Third Party

Solon, OH · On-site

$17/hr

Description National Enterprise Systems is an award-winning debt collection agency in Solon, OH. We are looking for collectors to work in our outbound call center. The ideal candidate is dependable ...

MCI Careers

Debt Recovery Representatives

Tampa, FL · On-site

$14 - $15.20/hr

Familiarity with collection software, CRM systems , and call center technology is a plus ... Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision ...

MCI Careers

Call CenterCollections Representative

Tampa, FL · On-site

$14.75 - $19/hr

... center footprint and operations that extend across multiple countries. We deliver Customer ... Familiarity with debt collection laws and best practices is a plus * Previous experience in ...

MCI Careers

Call CenterCollections Representative

Killeen, TX · On-site

$14.25 - $18.25/hr

... center footprint and operations that extend across multiple countries. We deliver Customer ... Familiarity with debt collection laws and best practices is a plus * Previous experience in ...

MCI Careers

Call CenterCollections Representative

Mesilla, NM · On-site

$15.25 - $19.75/hr

... center footprint and operations that extend across multiple countries. We deliver Customer ... Familiarity with debt collection laws and best practices is a plus * Previous experience in ...

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How much do full time debt collection call center jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for full time debt collection call center in the United States is $23.00, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $28.61 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Full Time Debt Collection Call Center Agent, and why are they important?

To excel as a Full Time Debt Collection Call Center Agent, you need strong communication skills, negotiation abilities, and a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and sometimes certification in collections is beneficial. Resilience, empathy, and conflict resolution are vital soft skills that help build rapport with clients and handle stressful situations. These competencies are crucial for meeting collection targets, maintaining compliance, and delivering a positive customer experience.

What is the difference between Full Time Debt Collection Call Center vs Full Time Customer Service Representative?

AspectFull Time Debt Collection Call CenterFull Time Customer Service Representative
Primary RoleCollects overdue payments and manages debt recovery callsAssists customers with inquiries, product info, and support
Required SkillsCommunication, negotiation, persistenceCommunication, problem-solving, patience
Work EnvironmentCall center, high call volume, target-drivenCall center or office, customer-focused
Common CertificationsNone mandatory, but debt collection licenses may helpNone required

While both roles involve communication via phone, a Full Time Debt Collection Call Center focuses on recovering overdue payments, often requiring negotiation skills. A Full Time Customer Service Representative handles general customer inquiries and support. The roles differ mainly in their objectives and skill emphasis, but both typically operate in call center environments and require strong communication skills.

What are some common challenges faced by agents in a full-time debt collection call center, and how can they be managed?

Agents in full-time debt collection call centers often encounter challenges such as dealing with distressed or uncooperative customers, meeting monthly collection targets, and managing high call volumes. Success in this role requires strong communication and negotiation skills, as well as the ability to remain calm and professional under pressure. Many call centers provide robust training, mentorship, and support systems to help agents develop resilience and learn effective strategies for overcoming objections and maintaining compliance with relevant regulations.

What is a Full Time Debt Collection Call Center job?

A Full Time Debt Collection Call Center job involves working in a call center environment to contact individuals or businesses who have overdue accounts. The primary responsibility is to recover outstanding debts by negotiating payment plans, explaining account information, and resolving disputes. Employees must adhere to legal and company guidelines while maintaining professionalism and empathy. The work is typically full-time, requiring strong communication skills and the ability to handle stressful or challenging conversations.
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Full Time Debt Collection Call Center jobs near you
Debt Collection Specialist

Debt Collection Specialist

DS Erickson & Associates PLLC

Eagan, MN • On-site

Urgent

$38K - $55K/yr

Full-time

Medical, Dental

Posted 7 days ago

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Job description

Asset, Discovery & Contact Team Member

Job Opportunity: Asset, Discovery & Contact Team Member

Company: DS Erickson & Associates, PLLC

Employment Type: Full-Time

About the Role: DS Erickson & Associates, PLLC is seeking a driven, detail-oriented Asset, Discovery & Contact Team Member to join our growing firm. This is a critical high-volume role focused on the investigative front-end of consumer collections. You will be responsible for transforming leads into actionable contacts and identifying assets that drive our legal strategy.

This is a "Bridge" Role: We are looking for high-performers. For those who demonstrate exceptional investigative skills, communication skills, and a strong grasp of our workflow, there is a clear career path to transition into a Paralegal role, where you will manage formal legal proceedings and litigation support.

Key Responsibilities

  • Skip Tracing: Utilize advanced skip tracing tools and databases to locate consumers and identify verifiable assets.
  • Lead Generation: Analyze files, data and leads to generate high-quality contact information for the collection team.
  • Discovery & Research: Conduct deep-dive research into employment, property records, and financial backgrounds to determine the viability of legal action.
  • Data Management: Maintain accurate, real-time documentation within our case management system.
  • Support Capacity: Work closely with the paralegals and attorneys to ensure a seamless hand-off of verified files.

Candidate Qualities & Requirements

  • Relevant Experience: Proven background in consumer collections, collection support, or high-volume skip tracing.
  • Investigative Mindset: You enjoy "the hunt" and have a knack for finding information that isn't easily accessible.
  • Efficiency: Ability to manage a high volume of files while maintaining consistent output of work.
  • Communication: Strong verbal and written skills for external communications and internal collaboration and professional documentation.
  • Compliance-Focused: A solid understanding of FDCPA regulations and privacy laws.
  • Growth-Oriented: A desire to learn the legal side of the industry and eventually move into a paralegal capacity.