Freelance Debt Collection Call Center Jobs (NOW HIRING)

Altamira is a software development outsourcing company. We provide solutions that make a tangible impact on our clients' growth and productivity. With domain knowledge across product and technology development, we aim to provide cost-efficient solutions without compromising quality. We are driven to deliver the best, every single time.
Altamira service delivery teams currently span Slovakia, Ukraine, and the Middle East, and we have ambitions to expand our footprint to meet the growing demand across Europe and into our primary growth markets in the UK and the US. In terms of industry verticals, we are focused on EdTech, Fintech, eCommerce, and Pharma.
As a fully remote company, we welcome talented individuals seeking hourly-based freelance opportunities
Altamira is developing an AI voice-agent solution for the debt collection and recoveries market.
This is a part-time freelance position for an experienced debt collection professional with an existing industry network. We are looking for someone who can help us validate the product, shape the commercial offer, and open doors to potential pilot customers.
This is not a theoretical advisory role or a full-time employment position. We are looking for someone who has worked in or sold into the debt collection market and understands how to create real commercial traction.
What we are looking for
We are looking for a hands-on industry expert who can help us:
• identify the most commercially attractive use cases;
• refine the product around real buyer needs;
• validate the solution with collection agencies, lenders, banks or financial organisations;
• introduce us to relevant decision makers;
• support pilot discussions;
• advise on pricing, positioning and go-to-market strategy.
The ideal person is commercially minded, well connected and comfortable helping an early-stage AI product find its first customers.
Responsibilities
• Help define the most valuable AI voice-agent use cases for debt collection and recoveries.
• Identify priority customer segments: collection agencies, banks, lenders, fintechs, credit providers, BPO/contact centres or internal collection departments.
• Advise on buyer personas, decision makers, sales process and procurement barriers.
• Help shape product positioning, demo scenarios, pricing and pilot structure.
• Introduce Altamira to relevant industry contacts where there is a potential fit.
• Support initial discovery and pilot conversations with prospective clients.
• Provide feedback from the market to help prioritise product features.
• Help assess competitive positioning and market readiness.
• Support the creation of a repeatable go-to-market approach for the solution.
Ideal background
You may be a strong fit if you have experience as:
• debt collection business development manager;
• sales director selling to collection agencies, banks, lenders or fintechs;
• collections operations leader with strong industry contacts;
• founder or senior manager of a collection agency;
• consultant in debt recovery, credit operations or financial services;
• product or commercial lead in debt collection software, diallers, CRM, contact centre or recoveries technology.
Requirements
• Strong network in debt collection, recoveries, lending, banking, fintech or credit operations.
• Practical understanding of how collection agencies or internal collection departments buy technology.
• Ability to introduce us to relevant decision makers.
• Commercial mindset and ability to challenge product assumptions.
• Understanding of collection workflows, call operations and recovery processes.
• Fluent English.
• Comfortable working with an early-stage AI product.
We respect your time and keep our process clear and human. From the first "hello" to the offer usually takes up to 2 weeks:

• A short recruiting call (30 min)
• A technical conversation with our experts (1 hour)
• Client interview (if needed, up to 1 hour)
• Reference check
• Offer and welcome on board

* Please note that the process may occasionally vary depending on the role or specific project needs.
Our transparent recruitment journey usually takes up to 2 weeks and includes a few stages:

1. Recruiting Interview -> 30-45 min
2. Technical Interview -> 1-1,5h
3. Client Interview (optional) -> up to 1h
4. Reference Check
5. Offer

If you're seeking a flexible, welcoming, and professional environment, join our freelance project-based team!
We do believe that the success of altamira.ai is impossible without the success of our Talents and the success of our Clients!