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Entry Level Debt Collection Call Center Jobs (NOW HIRING)

New York City | Jobs

Call Center Representative

Manhattan, NY · On-site +1

$17.75 - $22/hr

Call Center Representative NYC Department of Finance (DOF) is responsible for administering the tax ... The debt collection process involves specialized professional collectors, experienced in the art of ...

Service Gurus Inc

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Call Center Representative

Niagara Falls, NY · On-site

$17 - $25/hr

Service Gurus is seeking to hire 10 experienced Debt Collection in Niagara falls with proven track ... We specialize in call center job placements such as sales and debt collections. We operate from ...

Service Gurus Inc

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Call Center Representative

Atlanta, GA · On-site

$17 - $25/hr

Service Gurus is seeking to hire 10 experienced Debt Collection in Atlanta GA with proven track ... We specialize in call center job placements such as sales and debt collections. We operate from ...

Service Gurus Inc

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Call Center Representative

Charlotte, NC · On-site

$17 - $25/hr

Service Gurus is seeking to hire 10 experienced Debt Collection in Charlotte NC with proven track ... We specialize in call center job placements such as sales and debt collections. We operate from ...

Credit Control LLC

Debt Collection Agent -Remote

Tampa, FL · On-site +1

$18 - $22/hr

Required previous experience in debt collection, outbound call center, telemarketing, or other related fields. * Successfully pass a background check Job Type: Full-time Pay Range: $18.00 - $22.00 ...

MCI Careers

Debt Recovery Supervisor

Tampa, FL · On-site

Proven experience in debt collection, customer service, or call center operations role, with a minimum of 2-3 years in a supervisory or leadership role. * Strong leadership, coaching, and mentoring ...

ValorVIP

Debt Recovery Supervisor

Tampa, FL · On-site

Proven experience in debt collection, customer service, or call center operations role, with a minimum of 2-3 years in a supervisory or leadership role. * Strong leadership, coaching, and mentoring ...

ValorVIP

Call Center Collections Supervisor

Tampa, FL · On-site

Proven experience in debt collection, customer service, or call center operations role, with a minimum of 2-3 years in a supervisory or leadership role. * Strong leadership, coaching, and mentoring ...

ValorVIP

Call Center Collections Supervisor

Tampa, FL · Remote

Proven experience in debt collection, customer service, or call center operations role, with a minimum of 2-3 years in a supervisory or leadership role. * Strong leadership, coaching, and mentoring ...

MCI Careers

Debt Recovery Supervisor

Tampa, FL · Remote

Proven experience in debt collection, customer service, or call center operations role, with a minimum of 2-3 years in a supervisory or leadership role. * Strong leadership, coaching, and mentoring ...

MCI Careers

Debt Recovery Supervisor

Tampa, FL · Remote

Proven experience in debt collection, customer service, or call center operations role, with a minimum of 2-3 years in a supervisory or leadership role. * Strong leadership, coaching, and mentoring ...

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Entry Level Debt Collection Call Center information

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How much do entry level debt collection call center jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for entry level debt collection call center in the United States is $23.00, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $28.61 per hour, depending on experience, location, and employer.

What is the 7 by 7 rule of collection?

The 7 by 7 rule in debt collection refers to making seven contact attempts over seven days to reach a debtor before escalating efforts. For entry-level debt collection call center roles, understanding this rule helps in managing follow-up strategies and maintaining compliance with collection practices.

How to get a job as a debt collector?

To get a job as a debt collector, candidates typically need a high school diploma or equivalent and should develop strong communication and negotiation skills. Employers often require background checks and may provide on-the-job training; some positions may also require certification or licensing depending on the state or company policies.

What is the difference between Entry Level Debt Collection Call Center vs Customer Service Representative?

AspectEntry Level Debt Collection Call CenterCustomer Service Representative
Required CredentialsHigh school diploma, basic communication skillsHigh school diploma, strong communication skills
Work EnvironmentCall center setting, high call volume, debt recovery focusCall center or office, general customer support
Employer & Industry UsageFinancial institutions, collection agenciesRetail, telecom, service industries
Common Search & ComparisonYesNo

Entry Level Debt Collection Call Center roles focus on recovering unpaid debts, often involving specific regulations and collections procedures. Customer Service Representatives handle general inquiries and support, with broader responsibilities. While both roles require communication skills and call center experience, debt collection positions emphasize debt recovery techniques and compliance, making them distinct in purpose and environment.

What qualifications do I need to be a debt collector?

To be an entry-level debt collection call center agent, candidates typically need a high school diploma or equivalent. Strong communication skills, basic computer proficiency, and the ability to handle sensitive financial information are important; some employers may also require background checks or training on debt collection laws and procedures.

What is the 7 7 7 rule for debt collectors?

The 7-7-7 rule in debt collection refers to a guideline where collectors are advised to contact debtors no more than seven times over seven days and to wait at least seven days between contacts. For entry-level debt collection call center roles, understanding such rules helps ensure compliance with the Fair Debt Collection Practices Act (FDCPA) and maintain professional communication standards.
More about Entry Level Debt Collection Call Center jobs
What cities are hiring for Entry Level Debt Collection Call Center jobs? Cities with the most Entry Level Debt Collection Call Center job openings:
What are the most commonly searched types of Debt Collection Call Center jobs? The most popular types of Debt Collection Call Center jobs are:
What job categories do people searching Entry Level Debt Collection Call Center jobs look for? The top searched job categories for Entry Level Debt Collection Call Center jobs are:
Entry Level Debt Collection Call Center jobs near you
Infographic showing various Entry Level Debt Collection Call Center job openings in the United States as of June 2026, with employment types broken down into 56% Full Time, 40% Part Time, 2% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $47,832 per year, or $23 per hour.

Call Center Representative

New York City | Jobs

Manhattan, NY • On-site, Remote

$17.75 - $22/hr

Other

Posted 26 days ago

Job description

Call Center Representative

NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service. DOF's Customer Operations Division has oversight of the Department of Finance Business Centers, City Register's Office, and the Land Records, Adjudication, and Collections divisions. Customer Operations is charged with the processing of tax payments, parking violations payments, and all other charges collected by DOF. The division is also responsible for recording property transfers, adjudicating parking and camera violations, and managing the full life cycle of the department's enforcement activities related to unpaid business and excise taxes, parking fines, and Environmental Control Board summonses. The debt collection process involves specialized professional collectors, experienced in the art of negotiation, who provide debtors with options and encourage full payment. The division utilizes several collection tools to enforce compliance, including notices, telephone dunning, outside collection agencies, and special projects aimed at locating and taking enforcement actions against assets. The Collections Division's Parking/ECB unit is seeking to hire a Call Center Representative. Reporting to the Call Center Manager, the selected candidate's duties and responsibilities for this position include, but are not limited to:

  • Providing great customer service while simultaneously conducting debt collection efforts to secure payment from delinquent debtors.
  • Communicate regularly with debtors and/or their representative to collect or otherwise resolve unpaid and overdue taxes, charges, or fines.
  • Manages assigned caseload to determine which cases require follow-up, ensure work is completed within a specified length of time.
  • Respond to inbound debt collection calls, informing debtors of program benefits while collecting outstanding judgment debt.
  • Assist in resolving high volume of incoming or outbound customer communication resulting in revenue collected or discrepancy resolution.
  • Work with debtors to secure full payment, new payment agreement streams and/or the best step in collecting the past due amount.
  • Examine, analyze financials, other documents and/or conduct interviews to determine the financial stability of a debtor.
  • Work with debtors and associated DOF units to resolve debt discrepancies and/or non-filing of tax returns.
  • Utilize different investigative tools and techniques to locate debtors' contact information and possible retrainable assets.
  • Independently and jointly work with other Divisions in the seizure of found assets, including but not limited to bank accounts.

Additional Information: In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program agreed between the City and the Collective Bargaining Unit representing employees serving in the civil service title.

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