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Full Time Debt Collection Call Center Jobs in Arizona

Structured Settlement

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Debt Collection Manager

Phoenix, AZ · On-site

$40K - $80K/yr

Employment Type: Full-time Competitive base salary + performance based incentives Comprehensive ... The Role We are seeking an experienced Debt Collection Manager to lead our collections team. In ...

Just Staffing

Call Center

Surprise, AZ

$15.50 - $19.50/hr

This is a temporary, full-time position with a flexible schedule. The call center operates Monday through Friday, 8am to 5pm. Some weekend or evening shifts may be required. The work environment is a ...

Alphabe Insight Inc

Call Center Agent

Phoenix, AZ · On-site

$15 - $19.50/hr

Overview: We are hiring a customer-focused Call Center Agent to handle inbound and outbound ... Stable full-time position * Modern and dynamic workplace culture

Cardinale Auto Group

Call Center Representative

Mesa, AZ · On-site

$14 - $17.50/hr

Cardinale Automotive Group is looking for a driven and personable Call Center Representative who ... Competitive base pay + performance-based incentives * Full-time, stable employment * Paid training ...

Fortuity

Bilingual Call Center Supervisor

Phoenix, AZ · On-site

$50K - $60K/yr

Call Center Operations Supervisor Bilingual English/Spanish At Fortuity we believe in our people ... Columbus, OH (onsite at 775 West Broad Street) and/or Phoenix, AZ (Remote) Assignment: Full Time, ...

Posted today

Global Tool Supply Inc

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Call Center/Tool Sales

Chandler, AZ · On-site

$18 - $30/hr

Hiring 3-5 individuals for our call center in Chandler ... Starting pay is $18 an hour and we have full time positions available. The hours are weekdays only ...

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Full Time Debt Collection Call Center information

What is a full time debt collection call center agent?

A Full Time Debt Collection Call Center job involves working in a call center environment to contact individuals or businesses who have overdue accounts. The primary responsibility is to recover outstanding debts by negotiating payment plans, explaining account information, and resolving disputes. Employees must adhere to legal and company guidelines while maintaining professionalism and empathy. The work is typically full-time, requiring strong communication skills and the ability to handle stressful or challenging conversations.

What are the key skills and qualifications needed to thrive as a full time debt collection call center agent?

To excel as a Full Time Debt Collection Call Center Agent, you need strong communication skills, negotiation abilities, and a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and sometimes certification in collections is beneficial. Resilience, empathy, and conflict resolution are vital soft skills that help build rapport with clients and handle stressful situations. These competencies are crucial for meeting collection targets, maintaining compliance, and delivering a positive customer experience.

What are some common challenges faced by agents in a full time debt collection call center, and how can they be managed?

Agents in full-time debt collection call centers often encounter challenges such as dealing with distressed or uncooperative customers, meeting monthly collection targets, and managing high call volumes. Success in this role requires strong communication and negotiation skills, as well as the ability to remain calm and professional under pressure. Many call centers provide robust training, mentorship, and support systems to help agents develop resilience and learn effective strategies for overcoming objections and maintaining compliance with relevant regulations.

What is the difference between Full Time Debt Collection Call Center vs Full Time Customer Service Representative?

AspectFull Time Debt Collection Call CenterFull Time Customer Service Representative
Primary RoleCollects overdue payments and manages debt recovery callsAssists customers with inquiries, product info, and support
Required SkillsCommunication, negotiation, persistenceCommunication, problem-solving, patience
Work EnvironmentCall center, high call volume, target-drivenCall center or office, customer-focused
Common CertificationsNone mandatory, but debt collection licenses may helpNone required

While both roles involve communication via phone, a Full Time Debt Collection Call Center focuses on recovering overdue payments, often requiring negotiation skills. A Full Time Customer Service Representative handles general customer inquiries and support. The roles differ mainly in their objectives and skill emphasis, but both typically operate in call center environments and require strong communication skills.

What are the most commonly searched types of Debt Collection Call Center jobs in Arizona?

The most popular types of Debt Collection Call Center jobs in Arizona are:

What are popular job titles related to Full Time Debt Collection Call Center jobs in Arizona?

For Full Time Debt Collection Call Center jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Full Time Debt Collection Call Center jobs in Arizona look for?

The top searched job categories for Full Time Debt Collection Call Center jobs in Arizona are:

What cities in Arizona are hiring for Full Time Debt Collection Call Center jobs?

Cities in Arizona with the most Full Time Debt Collection Call Center job openings:

Full Time Debt Collection Call Center jobs near you

Debt Collection Manager

Phoenix, AZ • On-site

Structured Settlement
See more jobs at Structured Settlementexternal

$40K - $80K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago

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Job description

Employment Type: Full-time

Competitive base salary + performance based incentives

Comprehensive benefits package (health, dental, vision, retirement plan)

Reports to: Operations Director / CEO

About Us

We are a professional debt recovery agency dedicated to ethical, compliant, and effective collection practices. We partner with clients across industries to recover outstanding balances while treating consumers with respect and adhering strictly to all applicable laws and regulations. Our team values integrity, results, and continuous improvement.

The Role

We are seeking an experienced Debt Collection Manager to lead our collections team. In this role, you will oversee daily operations, drive performance, ensure regulatory compliance, and develop strategies that maximize recoveries while maintaining high standards of professionalism and customer treatment.

Key Responsibilities

  • Lead, coach, and motivate a team of collectors to achieve and exceed recovery targets and KPIs
  • Develop, implement, and refine collection strategies, scripts, and workflows
  • Monitor portfolio performance, analyze data, and produce regular reports on recovery rates, aging, and team productivity
  • Ensure full compliance with all relevant laws and regulations (including FDCPA, and applicable state/local rules)
  • Handle escalated accounts, complex negotiations
  • Maintain accurate records and support audit readiness

What We’re Looking For

  • Proven experience (ideally 5+ years) in debt collections, with at least 2–3 years in a supervisory or managerial role
  • Strong knowledge of consumer protection and collections regulations
  • Demonstrated success in meeting or exceeding recovery targets
  • Excellent leadership, coaching, and people management skills
  • Strong analytical ability and comfort with performance metrics and reporting
  • Outstanding communication, negotiation, and problem solving skills
  • High ethical standards and a commitment to treating consumers fairly
  • Proficiency with collection software/CRM systems Google and Microsoft Office

What We Offer

  • Competitive base salary + performance based incentives
  • Comprehensive benefits package (health, dental, vision, retirement plan)
  • Professional development and training opportunities
  • Supportive, results driven team environment
  • Opportunity to make a measurable impact on company performance


We are an equal opportunity employer and value diversity in our workplace.

Join us and help lead a high performing collections team that delivers results the right way.

Company Description

We have been in business 20 plus years, four locations and growing!