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Full Time Debt Collection Call Center Jobs in Arizona

UHS

Call Center Specialist Full Time Nights

Tempe, AZ · On-site

$80K - $80K/yr

Visit us online at Behavioral Health Connections (BHC) in Tempe, AZ is seeking a dynamic and talented Call Center Specialist Full Time Nights to work 12 hours Shift in the team of compassionate ...

Arizona Department of Administration

$36K/yr

Provider Services Call Center Agent Job No: 543195 Work Type: Full-time Location: REMOTE OPTIONS, VARIOUS-STATEWIDE, PHOENIX Categories: Administrative Support/Customer Service AHCCCS Arizona Health ...

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UHS

Call Center Specialist Full Time Nights

Tempe, AZ · On-site

$80K - $80K/yr

Visit us online at Behavioral Health Connections (BHC) in Tempe, AZ is seeking a dynamic and talented Call Center Specialist Full Time Nights to work 12 hours Shift in the team of compassionate ...

Guglielmo and Associates

Be Seen First

Bilingual Spanish Debt Collector / Customer Service

Tucson, AZ · On-site

$18 - $24/hr

Guglielmo & Associates, PLLC is a multi-state, debt collection law firm based in Tucson. We are a ... Full-time benefits after introductory period include Vacation, PTO and Holiday pay. Great medical ...

CoolSys

Representative 2, Call Center

Phoenix, AZ

$20 - $22/hr

Must be available to work a full-time schedule, including overnights, 7 days a week on a rotation ... Minimum 2 years of Call Center/Dispatch experience or experience in a fast-paced and mission ...

R+L Carriers

Call Center CSR

Phoenix, AZ · On-site

$18/hr

Customer Service Call Center, Starting at $18 hr Full-Time, Monday - Friday, 830am-6pm PTO available after the first 90 calendar days of employment and enjoy an excellent benefits package that ...

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Full Time Debt Collection Call Center information

What is a full time debt collection call center agent?

A Full Time Debt Collection Call Center job involves working in a call center environment to contact individuals or businesses who have overdue accounts. The primary responsibility is to recover outstanding debts by negotiating payment plans, explaining account information, and resolving disputes. Employees must adhere to legal and company guidelines while maintaining professionalism and empathy. The work is typically full-time, requiring strong communication skills and the ability to handle stressful or challenging conversations.

What are the key skills and qualifications needed to thrive as a full time debt collection call center agent?

To excel as a Full Time Debt Collection Call Center Agent, you need strong communication skills, negotiation abilities, and a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and sometimes certification in collections is beneficial. Resilience, empathy, and conflict resolution are vital soft skills that help build rapport with clients and handle stressful situations. These competencies are crucial for meeting collection targets, maintaining compliance, and delivering a positive customer experience.

What are some common challenges faced by agents in a full time debt collection call center, and how can they be managed?

Agents in full-time debt collection call centers often encounter challenges such as dealing with distressed or uncooperative customers, meeting monthly collection targets, and managing high call volumes. Success in this role requires strong communication and negotiation skills, as well as the ability to remain calm and professional under pressure. Many call centers provide robust training, mentorship, and support systems to help agents develop resilience and learn effective strategies for overcoming objections and maintaining compliance with relevant regulations.

What is the difference between Full Time Debt Collection Call Center vs Full Time Customer Service Representative?

AspectFull Time Debt Collection Call CenterFull Time Customer Service Representative
Primary RoleCollects overdue payments and manages debt recovery callsAssists customers with inquiries, product info, and support
Required SkillsCommunication, negotiation, persistenceCommunication, problem-solving, patience
Work EnvironmentCall center, high call volume, target-drivenCall center or office, customer-focused
Common CertificationsNone mandatory, but debt collection licenses may helpNone required

While both roles involve communication via phone, a Full Time Debt Collection Call Center focuses on recovering overdue payments, often requiring negotiation skills. A Full Time Customer Service Representative handles general customer inquiries and support. The roles differ mainly in their objectives and skill emphasis, but both typically operate in call center environments and require strong communication skills.

What are the most commonly searched types of Debt Collection Call Center jobs in Arizona?

The most popular types of Debt Collection Call Center jobs in Arizona are:

What are popular job titles related to Full Time Debt Collection Call Center jobs in Arizona?

For Full Time Debt Collection Call Center jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Full Time Debt Collection Call Center jobs in Arizona look for?

The top searched job categories for Full Time Debt Collection Call Center jobs in Arizona are:

What cities in Arizona are hiring for Full Time Debt Collection Call Center jobs?

Cities in Arizona with the most Full Time Debt Collection Call Center job openings:

Full Time Debt Collection Call Center jobs near you

Inbound Call Center Representative

Silver Rock Enterprises Inc.

Kingman, AZ • On-site

$18 - $19.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Job description

TELEPHONE ANSWERING SERVICE OPERATOR Kingman, Arizona | Full-Time | On-Site $18/hour + Performance Incentives

Silver Rock Enterprises is hiring dependable, detail-oriented professionals to join our live answering service team.

This is not a casual call center job.

Our operators handle important calls for medical offices, businesses, and emergency-related services across the country. Accuracy, professionalism, reliability, and calm communication are critical to success in this role.

We are looking for people who:

  • Show up consistently and on time
  • Stay focused in a fast-paced environment
  • Communicate clearly and professionally
  • Follow detailed instructions accurately
  • Remain calm under pressure
  • Work well within structured systems and procedures

If you prefer constant variety, dislike routine processes, or struggle with multitasking under time pressure, this position will likely not be a good fit.

ABOUT THE ROLE

As a Telephone Answering Service Operator, you will:

  • Answer inbound calls for business and medical clients
  • Follow client-specific instructions exactly
  • Take accurate messages while speaking with callers
  • Route urgent calls appropriately
  • Handle sensitive and confidential information professionally
  • Manage multiple systems and screens simultaneously
  • Maintain composure during high call volume periods

This position requires strong listening skills, typing accuracy, attention to detail, and reliability.

SCHEDULE & WORK ENVIRONMENT

  • Full-time position
  • On-site in Kingman, AZ
  • Flexible availability required, including evenings, weekends, and holidays
  • Fast-paced office environment
  • Team-oriented but highly accountable workplace
  • Attendance and punctuality are essential

QUALIFICATIONS

Required:

  • Strong verbal communication skills
  • Basic computer proficiency
  • Typing speed of at least 35 WPM
  • Ability to multitask efficiently
  • Stable work history and dependable attendance
  • Professional attitude and willingness to follow procedures

ABOUT SILVER ROCK ENTERPRISES

For nearly 40 years, Silver Rock Enterprises has provided professional answering services for clients nationwide. We’ve built our reputation on reliability, professionalism, and exceptional customer care.

We are looking for team members who take pride in doing important work well and consistently.

APPLICATION PROCESS

Please apply online only. No walk-ins or phone calls, please.

Company Description

We have delivered world-class answering, messaging, and call center services to businesses and medical offices for over 30 years. We have pioneered many of the concepts that are now commonplace in the industry, and our high standards and professionalism have earned us high marks with our clients and employees.

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