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Full Time Debt Collection Call Center Jobs in Washington

Preferred Dental

Call Center Operator

Ellicott City, MD · On-site

$17 - $18/hr

Our Call Center Representatives are often the first point of contact for new and existing patient ... Job Type: Full-time Pay: $17.00 - $18.00 per hour Benefits: * 401(k) matching * Health insurance

ActioNet, Inc.

Call Center Manager

Washington, DC · On-site

Description ActioNet has an opportunity for a Call Center Manager requiring a Public Trust ... Full-Time Employees are eligible to participate in our ActioNet's Benefits Program: * Medical ...

ActioNet

Call Center Manager

Washington, DC

Description ActioNet has an opportunity for a Call Center Manager requiring a Public Trust ... Full-Time Employees are eligible to participate in our ActioNet's Benefits Program: * Medical ...

ActioNet

Call Center Manager

Washington, DC · On-site

ActioNet has an opportunity for a Call Center Manager requiring a Public Trust clearance in the ... Full-Time Employees are eligible to participate in our ActioNet's Benefits Program: * Medical ...

ActioNet

Call Center Manager

Washington, DC · On-site

ActioNet has an opportunity for a Call Center Manager requiring a Public Trust clearance in the ... Full-Time Employees are eligible to participate in our ActioNet's Benefits Program: * Medical ...

ActioNet, Inc.

Call Center Manager

Washington, DC · On-site

Description ActioNet has an opportunity for a Call Center Manager requiring a Public Trust ... Full-Time Employees are eligible to participate in our ActioNet's Benefits Program: * Medical ...

ActioNet, Inc.

Call Center Manager

Washington, DC · On-site

Description ActioNet has an opportunity for a Call Center Manager requiring a Public Trust ... Full-Time Employees are eligible to participate in our ActioNet's Benefits Program: * Medical ...

Nonprofit Healthcare Management

Be Seen First

Call Center Representative

Rockville, MD · On-site

$24 - $30/hr

... previous call center experience * Strong communication and problem-solving skills * Ability to ... Onsite in Rockville, MD Full-Time, Monday - Friday $26-28/hr Drug Screening Required (Will screen ...

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All JobsDebt Collection Call Center JobsFull Time Debt Collection Call Center JobsFull Time Debt Collection Call Center Jobs in Washington

Full Time Debt Collection Call Center information

What is a full time debt collection call center agent?

A Full Time Debt Collection Call Center job involves working in a call center environment to contact individuals or businesses who have overdue accounts. The primary responsibility is to recover outstanding debts by negotiating payment plans, explaining account information, and resolving disputes. Employees must adhere to legal and company guidelines while maintaining professionalism and empathy. The work is typically full-time, requiring strong communication skills and the ability to handle stressful or challenging conversations.

What are the key skills and qualifications needed to thrive as a full time debt collection call center agent?

To excel as a Full Time Debt Collection Call Center Agent, you need strong communication skills, negotiation abilities, and a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and sometimes certification in collections is beneficial. Resilience, empathy, and conflict resolution are vital soft skills that help build rapport with clients and handle stressful situations. These competencies are crucial for meeting collection targets, maintaining compliance, and delivering a positive customer experience.

What are some common challenges faced by agents in a full time debt collection call center, and how can they be managed?

Agents in full-time debt collection call centers often encounter challenges such as dealing with distressed or uncooperative customers, meeting monthly collection targets, and managing high call volumes. Success in this role requires strong communication and negotiation skills, as well as the ability to remain calm and professional under pressure. Many call centers provide robust training, mentorship, and support systems to help agents develop resilience and learn effective strategies for overcoming objections and maintaining compliance with relevant regulations.

What is the difference between Full Time Debt Collection Call Center vs Full Time Customer Service Representative?

AspectFull Time Debt Collection Call CenterFull Time Customer Service Representative
Primary RoleCollects overdue payments and manages debt recovery callsAssists customers with inquiries, product info, and support
Required SkillsCommunication, negotiation, persistenceCommunication, problem-solving, patience
Work EnvironmentCall center, high call volume, target-drivenCall center or office, customer-focused
Common CertificationsNone mandatory, but debt collection licenses may helpNone required

While both roles involve communication via phone, a Full Time Debt Collection Call Center focuses on recovering overdue payments, often requiring negotiation skills. A Full Time Customer Service Representative handles general customer inquiries and support. The roles differ mainly in their objectives and skill emphasis, but both typically operate in call center environments and require strong communication skills.

What are popular job titles related to Full Time Debt Collection Call Center jobs in Washington?

For Full Time Debt Collection Call Center jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Full Time Debt Collection Call Center jobs in Washington look for?

The top searched job categories for Full Time Debt Collection Call Center jobs in Washington are:

What cities in Washington are hiring for Full Time Debt Collection Call Center jobs?

Cities in Washington with the most Full Time Debt Collection Call Center job openings:

Full Time Debt Collection Call Center jobs near you

Call Center Representative

Maryland Primary Care Physicians

Columbia, MD • On-site

$16 - $20/hr

Full-time

Re-posted 14 days ago

Job description

Description:

Job Title: Call Center Representative


General Summary of Duties: Provide a variety of duties, including, but not limited to, patient scheduling, receiving calls, patient check-in/out, taking messages, verifying insurance information, entering charges and patient information into the EMR system, and answering patient questions.  


Supervision Received: Report to Practice Manager or Call Center Supervisor


Supervision Exercised: None


Typical Physical Demands: Requires sitting, some standing, stooping, and stretching. Occasionally may lift up to 30 pounds. Requires sufficient hand-eye coordination and manual dexterity to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eye sight to record, prepare and communicate appropriate reports.


Typical Working Conditions: Work is performed in an office environment. Involves contact with staff, patients, and visitors.  


Primary Duties/Responsibilities Include but is not Limited to:

  • Direct patient registration, patient insurance, billing and collections to ensure accurate patient billing and efficient account collection.
  • Broad knowledge of front office practices and procedures, including the Company’s Electronic Medical Records system (EMR).
  • Broad understanding of insurance practices and procedures.
  • Assist with billing related issues.
  • Ensure compliance with regulations and standards of performance for quality care.
  • Answer telephones and assist with patient check-in/check-out, as needed.
  • Direct patient requests or questions to the appropriate provider.
  • Schedule appointments.
  • Provide assistance to other office staff as needed.
  • Maintain excellent customer service skills in dealings with patients, coworkers, and the public.
  • Maintain patient confidentiality
  • Perform related work and other duties as required.


Performance Requirements: Knowledge, Skills, and Abilities: In depth knowledge of medical office practices and procedures, including billing practices and procedures, patient record management. 


Education: High school diploma.


Experience:

  1. Three to five years related call center or front office medical experience. 
  2. Broad understanding of ICD-9 and CPT coding practices.
  3. Proficiency in the use and application of personal computers and related software.
  4. Broad understanding of insurance practices and procedures.
  5. Broad understanding of medical terminology.


Certifications/License: None


Alternative to Minimum Qualifications: None




Requirements:

MMR and Flu vaccinations required (unless approved for a Medical or Religious exemption)

PPD

Background and Drug Screening required

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