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Full Time Debt Collection Call Center Jobs in Washington

BeloForm Craft

Call Center Agent

Washington, DC

Beloform Craft is seeking a friendly, confident, and motivated Call Center Agent to join our team ... Competitive Salary: $33,000 - $37,000 per year. * Full-time employment. * Professional training and ...

Alphabe Insight Inc

Call Center Agent

Washington, DC · On-site

$33K - $37K/yr

Beloform Craft is seeking a friendly, confident, and motivated Call Center Agent to join our team ... Competitive Salary: $33,000 - $37,000 per year. * Full-time employment. * Professional training and ...

TekSky

Accounts Receivable Lead

Sterling, VA · On-site

$20 - $26.50/hr

Role Description This full-time, on-site Accounts Receivable Lead role will be based in person at ... Proficiency in Debt Collection and managing outstanding accounts * Excellent Analytical and problem ...

ActioNet

Call Center (Tier 1) Manager

Rockville, MD

Call Center (Tier 1) Manager (Rockville, MD) Position Overview The Call Center (Tier 1) Manager ... Full-Time Employees are eligible to participate in our ActioNet's Benefits Program: * Medical ...

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All JobsDebt Collection Call Center JobsFull Time Debt Collection Call Center JobsFull Time Debt Collection Call Center Jobs in Washington

Full Time Debt Collection Call Center information

What is a full time debt collection call center agent?

A Full Time Debt Collection Call Center job involves working in a call center environment to contact individuals or businesses who have overdue accounts. The primary responsibility is to recover outstanding debts by negotiating payment plans, explaining account information, and resolving disputes. Employees must adhere to legal and company guidelines while maintaining professionalism and empathy. The work is typically full-time, requiring strong communication skills and the ability to handle stressful or challenging conversations.

What are the key skills and qualifications needed to thrive as a full time debt collection call center agent?

To excel as a Full Time Debt Collection Call Center Agent, you need strong communication skills, negotiation abilities, and a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and sometimes certification in collections is beneficial. Resilience, empathy, and conflict resolution are vital soft skills that help build rapport with clients and handle stressful situations. These competencies are crucial for meeting collection targets, maintaining compliance, and delivering a positive customer experience.

What are some common challenges faced by agents in a full time debt collection call center, and how can they be managed?

Agents in full-time debt collection call centers often encounter challenges such as dealing with distressed or uncooperative customers, meeting monthly collection targets, and managing high call volumes. Success in this role requires strong communication and negotiation skills, as well as the ability to remain calm and professional under pressure. Many call centers provide robust training, mentorship, and support systems to help agents develop resilience and learn effective strategies for overcoming objections and maintaining compliance with relevant regulations.

What is the difference between Full Time Debt Collection Call Center vs Full Time Customer Service Representative?

AspectFull Time Debt Collection Call CenterFull Time Customer Service Representative
Primary RoleCollects overdue payments and manages debt recovery callsAssists customers with inquiries, product info, and support
Required SkillsCommunication, negotiation, persistenceCommunication, problem-solving, patience
Work EnvironmentCall center, high call volume, target-drivenCall center or office, customer-focused
Common CertificationsNone mandatory, but debt collection licenses may helpNone required

While both roles involve communication via phone, a Full Time Debt Collection Call Center focuses on recovering overdue payments, often requiring negotiation skills. A Full Time Customer Service Representative handles general customer inquiries and support. The roles differ mainly in their objectives and skill emphasis, but both typically operate in call center environments and require strong communication skills.

What are popular job titles related to Full Time Debt Collection Call Center jobs in Washington?

For Full Time Debt Collection Call Center jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Full Time Debt Collection Call Center jobs in Washington look for?

The top searched job categories for Full Time Debt Collection Call Center jobs in Washington are:

What cities in Washington are hiring for Full Time Debt Collection Call Center jobs?

Cities in Washington with the most Full Time Debt Collection Call Center job openings:

Full Time Debt Collection Call Center jobs near you

Breast Call Center Representative

Fairfax Radiology Centers LLC

Fairfax, VA • On-site

$22.10 - $27.95/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

Job description

This is a promotional opportunity for current Fairfax Radiology Center employees
Breast Call Center Representative
Breast Center of Fairfax | Fairfax Radiology Centers
Full-Time | 40 Hours/Week
Monday-Friday | 8:30 AM-5:00 PM
Remote after successful completion of training
Be the reassuring voice patients need.
A phone call can make a meaningful difference in a patient's experience, especially when they are navigating the next steps in their breast care.
As a Breast Call Center Representative with the Breast Center of Fairfax, you'll be an important connection between our patients and their care team. You'll help patients understand what comes next, coordinate follow-up appointments, communicate negative breast pathology results, and make sure every interaction is handled with compassion, clarity, and professionalism.
This role is ideal for someone who understands radiology workflows, is comfortable managing a high volume of calls, and knows how to make patients feel heard and cared for, even over the phone.
Why you'll love this opportunity
  • Remote opportunity after successful completion of training (up to 3 months on site at Fairfax Breast Center)
  • Monday-Friday schedule with consistent daytime hours
  • Meaningful work supporting patients through their breast imaging journey
  • Collaborative environment with radiologists, physicians, clinical teams, and support staff
  • Comprehensive benefits for eligible full-time employees
  • Opportunity to be part of one of the largest and most respected radiology practices in the Washington, DC metropolitan area
  • You will be eligible to take the certification training/course to become a Certified Breast Navigator
What You'll Do
Working under the direction of the designated Breast Center Manager and as part of a collaborative team, you will:
  • Initiate and answer patient calls related to mammography screening additional-view scheduling and negative breast pathology results.
  • Utilize RIS worklists to accurately manage patient communication and scheduling.
  • Compassionately communicate results and next steps to patients while helping them navigate the care process.
  • Coordinate with patients, referring physicians, FRC team members, and radiologists to support timely, seamless care.
  • Deliver an exceptional patient experience by answering questions clearly, demonstrating empathy, and returning calls promptly.
  • Accurately complete worklist responsibilities while meeting daily productivity expectations.
  • Effectively manage a high-volume call environment while maintaining attention to detail.
  • Build collaborative relationships with healthcare providers to help reduce barriers to patient care.
  • Protect patient privacy and maintain compliance with HIPAA and all applicable federal and state requirements.
What You Bring
Required
  • High school diploma or GED equivalent.
  • At least 1 year of radiology experience highly preferred.
  • Experience working with Electronic Health Record (EHR) and/or Radiology Information System (RIS) platforms.
    • Experience in Microsoft Office Suite is essential
    • Experience with Medinformatix is highly preferred
  • Strong telephone communication and customer service skills.
  • Ability to remain professional, composed, and compassionate in every interaction.
  • Excellent verbal and interpersonal communication skills in English.
  • Ability to work effectively with physicians, staff, patients, and external healthcare organizations.
  • Strong time-management, coordination, and prioritization skills.
  • Ability to multitask while maintaining accuracy in a fast-paced environment.
  • Working knowledge of Microsoft email and standard office procedures.
  • Ability to walk, stand, and sit for extended periods throughout the workday.

About Fairfax Radiology Centers
Fairfax Radiology Centers, LLC (FRC) is the largest radiology practice in the Washington, DC metropolitan area. With more than 110 subspecialized radiologists and 700 employees, FRC provides leading-edge medical imaging at 20 outpatient locations throughout Northern Virginia.
We partner with local hospitals and healthcare providers to deliver an excellent patient experience and high-quality, specialized imaging care.
Benefits
FRC offers eligible employees a competitive and comprehensive benefits package.
Full-time benefits include:
  • Health, Dental & Vision Insurance
  • 401(k) Plan / Profit Sharing Plan
  • Life & AD&D Insurance
  • Short-Term & Long-Term Disability Insurance
  • Paid Time Off
  • Paid Holidays
  • Continuing Education Reimbursement for eligible certified professionals

Compensation
Based on your qualifications and experience, the compensation range for this position is:
$22.10 - $27.95 per hour
Placement within the range is determined by factors including experience, education, certifications, and internal equity.
Equal Employment Opportunity
Fairfax Radiology Centers provides equal employment opportunities to all employees and applicants without regard to race, color, age, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, disability, military service, genetic information (including family medical history), or any other characteristic protected by applicable law.

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