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Full Time Debt Collection Call Center Jobs (NOW HIRING)

MCI Careers

Debt Recovery Supervisor

Tampa, FL · Remote

Proven experience in debt collection, customer service, or call center operations role, with a minimum of 2-3 years in a supervisory or leadership role. * Strong leadership, coaching, and mentoring ...

MCI Careers

Debt Recovery Supervisor

Tampa, FL · Remote

Proven experience in debt collection, customer service, or call center operations role, with a ... Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision ...

Action Collection Service

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Debt Collection Specialist

Boise, ID · On-site

$18.50 - $19.50/hr

ACS Inc. is looking for a Collection Specialist who can help us achieve our company goals. The ... Medical/dental/vision insurance is available after 90 days of full time employment as well.

Scott & Associates, PC

Debt Collector

Rochester, NY · On-site

$20 - $22/hr

Two years of experience in a high-volume call center * Third party/legal debt collection experience preferred * Effective oral and written communication skills with knowledge of correct grammar ...

MCI Careers

Call Center Collections Agent

Tampa, FL

$14 - $15.20/hr

Understanding of debt collection laws and regulatory requirements is highly desirable. * Strong ... Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision ...

Bounce AI

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Collection Manager

Kansas City, KS · On-site

$65K - $75K/yr

Ability to prepare and enforce policies and procedures in general, and for operating a call center in the debt collection field specifically. * Excellent communication and interpersonal skills to ...

DS Erickson & Associates PLLC

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Debt Collection Specialist

Eden Prairie, MN · On-site

$38K - $55K/yr

DS Erickson & Associates, PLLC Employment Type: Full-Time About the Role: DS Erickson & Associates ... Analyze files, data and leads to generate high-quality contact information for the collection team.

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How much do full time debt collection call center jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for full time debt collection call center in the United States is $23.00, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $28.61 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Full Time Debt Collection Call Center Agent, and why are they important?

To excel as a Full Time Debt Collection Call Center Agent, you need strong communication skills, negotiation abilities, and a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and sometimes certification in collections is beneficial. Resilience, empathy, and conflict resolution are vital soft skills that help build rapport with clients and handle stressful situations. These competencies are crucial for meeting collection targets, maintaining compliance, and delivering a positive customer experience.

What is the difference between Full Time Debt Collection Call Center vs Full Time Customer Service Representative?

AspectFull Time Debt Collection Call CenterFull Time Customer Service Representative
Primary RoleCollects overdue payments and manages debt recovery callsAssists customers with inquiries, product info, and support
Required SkillsCommunication, negotiation, persistenceCommunication, problem-solving, patience
Work EnvironmentCall center, high call volume, target-drivenCall center or office, customer-focused
Common CertificationsNone mandatory, but debt collection licenses may helpNone required

While both roles involve communication via phone, a Full Time Debt Collection Call Center focuses on recovering overdue payments, often requiring negotiation skills. A Full Time Customer Service Representative handles general customer inquiries and support. The roles differ mainly in their objectives and skill emphasis, but both typically operate in call center environments and require strong communication skills.

What are some common challenges faced by agents in a full-time debt collection call center, and how can they be managed?

Agents in full-time debt collection call centers often encounter challenges such as dealing with distressed or uncooperative customers, meeting monthly collection targets, and managing high call volumes. Success in this role requires strong communication and negotiation skills, as well as the ability to remain calm and professional under pressure. Many call centers provide robust training, mentorship, and support systems to help agents develop resilience and learn effective strategies for overcoming objections and maintaining compliance with relevant regulations.

What is a Full Time Debt Collection Call Center job?

A Full Time Debt Collection Call Center job involves working in a call center environment to contact individuals or businesses who have overdue accounts. The primary responsibility is to recover outstanding debts by negotiating payment plans, explaining account information, and resolving disputes. Employees must adhere to legal and company guidelines while maintaining professionalism and empathy. The work is typically full-time, requiring strong communication skills and the ability to handle stressful or challenging conversations.
More about Full Time Debt Collection Call Center jobs
What cities are hiring for Full Time Debt Collection Call Center jobs? Cities with the most Full Time Debt Collection Call Center job openings:
What are the most commonly searched types of Debt Collection Call Center jobs? The most popular types of Debt Collection Call Center jobs are:
What states have the most Full Time Debt Collection Call Center jobs? States with the most job openings for Full Time Debt Collection Call Center jobs include:
What job categories do people searching Full Time Debt Collection Call Center jobs look for? The top searched job categories for Full Time Debt Collection Call Center jobs are:
Full Time Debt Collection Call Center jobs near you
Bilingual Call Center Agent ( Spanish/English) - 3rd Party Debt Collections

Bilingual Call Center Agent ( Spanish/English) - 3rd Party Debt Collections

Capital Management Services

Buffalo, NY • On-site

$17 - $25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Now Hiring: Bilingual Third-Party Debt Collectors (English/Spanish)
Capital Management Services is actively seeking motivated bilingual professionals to join our growing third-party collections team. If you are fluent in both English and Spanish and thrive in a fast-paced, performance-driven environment, we want to speak with you.
With over 20 years of experience in the Buffalo area, CMS is a trusted leader in the third-party debt collection industry. We provide the tools, compliance-focused training, and earning potential needed to build a successful long-term career in collections.
Position Responsibilities:
  • Handle inbound and outbound third-party collection calls with English and Spanish-speaking consumers
  • Negotiate payment arrangements and secure account resolutions
  • Review account information and communicate balances, payment options, and account status professionally and compliantly
  • Maintain accurate collection notes and account documentation
  • Follow all FDCPA, state, client, and company compliance guidelines on every call
  • Meet daily call volume, payment, and performance expectations in a goal-oriented call center environment

Qualifications:
  • Bilingual in English and Spanish required
  • Previous third-party collections experience is a plus, but not required
  • Customer service, collections, sales, or call center experience preferred
  • Strong communication, negotiation, and problem-solving skills
  • Ability to work independently while meeting performance goals

Compensation & Benefits:
  • Starting pay of $17.00 per hour
  • Uncapped monthly commission opportunities with average monthly commissions ranging between $1,200 - $1,400 per month
  • $150 Sign-On Bonus after 60 days of employment
  • Medical, Dental, and Vision Coverage
  • 401(k) Retirement Plan
  • Paid Time Off
  • Full-Time Schedule
  • Long-term career growth opportunities

Paid Training:
  • Fully paid training begins June 1st, 2026

Job Type:
  • Full-time
  • In-person position

Join a company built by collectors, for collectors, and grow your career with a stable and respected third-party collections agency.
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