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Full Time Debt Collection Call Center Jobs (NOW HIRING)

DS Erickson & Associates PLLC

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Debt Collection Specialist

Eden Prairie, MN · On-site

$38K - $55K/yr

DS Erickson & Associates, PLLC Employment Type: Full-Time About the Role: DS Erickson & Associates ... Analyze files, data and leads to generate high-quality contact information for the collection team.

Urgent

MCI Careers

Call Center Collections Agent

Tampa, FL · On-site

$14 - $15.20/hr

Understanding of debt collection laws and regulatory requirements is highly desirable. * Strong ... Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision ...

MCI Careers

Call Center Collections Representative

Dallas, TX · On-site

$15.25 - $19.75/hr

Familiarity with debt collection laws and best practices is a plus * Previous experience in ... Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision ...

DS Erickson & Associates PLLC

Be Seen First

Debt Collection Specialist

Edina, MN · On-site

$38K - $55K/yr

DS Erickson & Associates, PLLC Employment Type: Full-Time About the Role: DS Erickson & Associates ... Analyze files, data and leads to generate high-quality contact information for the collection team.

Urgent

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Full Time Debt Collection Call Center information

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How much do full time debt collection call center jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for full time debt collection call center in the United States is $23.00, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $28.61 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a full time debt collection call center agent?

To excel as a Full Time Debt Collection Call Center Agent, you need strong communication skills, negotiation abilities, and a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and sometimes certification in collections is beneficial. Resilience, empathy, and conflict resolution are vital soft skills that help build rapport with clients and handle stressful situations. These competencies are crucial for meeting collection targets, maintaining compliance, and delivering a positive customer experience.

What is the difference between Full Time Debt Collection Call Center vs Full Time Customer Service Representative?

AspectFull Time Debt Collection Call CenterFull Time Customer Service Representative
Primary RoleCollects overdue payments and manages debt recovery callsAssists customers with inquiries, product info, and support
Required SkillsCommunication, negotiation, persistenceCommunication, problem-solving, patience
Work EnvironmentCall center, high call volume, target-drivenCall center or office, customer-focused
Common CertificationsNone mandatory, but debt collection licenses may helpNone required

While both roles involve communication via phone, a Full Time Debt Collection Call Center focuses on recovering overdue payments, often requiring negotiation skills. A Full Time Customer Service Representative handles general customer inquiries and support. The roles differ mainly in their objectives and skill emphasis, but both typically operate in call center environments and require strong communication skills.

What are some common challenges faced by agents in a full time debt collection call center, and how can they be managed?

Agents in full-time debt collection call centers often encounter challenges such as dealing with distressed or uncooperative customers, meeting monthly collection targets, and managing high call volumes. Success in this role requires strong communication and negotiation skills, as well as the ability to remain calm and professional under pressure. Many call centers provide robust training, mentorship, and support systems to help agents develop resilience and learn effective strategies for overcoming objections and maintaining compliance with relevant regulations.

Is full time debt collection call center a stressful job?

Full time debt collection call center jobs can be stressful due to high call volumes, strict performance targets, and dealing with distressed customers. Employees often need strong communication skills and resilience to handle challenging interactions effectively. The work environment may also involve repetitive tasks and time pressure, contributing to stress levels.

What is a full time debt collection call center agent?

A Full Time Debt Collection Call Center job involves working in a call center environment to contact individuals or businesses who have overdue accounts. The primary responsibility is to recover outstanding debts by negotiating payment plans, explaining account information, and resolving disputes. Employees must adhere to legal and company guidelines while maintaining professionalism and empathy. The work is typically full-time, requiring strong communication skills and the ability to handle stressful or challenging conversations.
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Full Time Debt Collection Call Center jobs near you

Call Center Representative

CornerStone Staffing

Tabor City, NC • On-site

$15/hr

Full-time

Posted 8 days ago

Job description

Customer Service / Call Center Representative

Location: Whiteville, NC 28472 | On-Site

COMPENSATION & SCHEDULE

$15/hour; increases to $22/hour upon permanent hire

Schedule:

  • Shifts vary between 7AM – 9PM with two days off weekly

  • Up to 2 Saturdays/month and 1 Sunday/quarter required

  • Mandatory overtime at month-end

  • Temporary-to-Hire, W2

  • Start Date: September 2026

  • Job ID#: 156744

MINIMUM QUALIFICATIONS
• 2+ years of Customer Service experience
• 2+ years of Call Center experience
• Strong communication, decision-making, and time management skills
• Proficiency in Microsoft Office applications
• Ability to collaborate effectively within a team environment

PREFERRED SKILLS
• Experience in debt recovery or financial services
• Knowledge of Fair Debt Collection Practices Act (FDCPA) and compliance protocols

ROLE IMPACT
This position plays a key role in supporting the client’s financial stability by facilitating the timely and professional recovery of delinquent accounts. The role directly impacts revenue goals by meeting or exceeding collection performance metrics, maintaining full compliance with industry regulations, and delivering a customer-focused approach to resolving overdue balances.

KEY RESPONSIBILITIES
• Contact customers to collect delinquent accounts using standardized call procedures
• Meet or exceed performance metrics for call volume, contact rate, and promises kept
• Negotiate repayment arrangements aligned with customers’ financial capacity and willingness to pay
• Accurately document all calls, agreements, and follow-up actions in the designated system
• Escalate unresolved or high-risk accounts to management when necessary

CORE TOOLS & SYSTEMS
• Microsoft Word, Excel, Outlook
• Collections platforms and CRM systems

LEGAL NOTICE
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: https://www.cornerstonestaffing.com/privacy

Company Description

This is a full time direct hire role with our client. They are an established aerospace manufacturer specializing in precision-machined components for highly regulated applications. The company offers a stable, quality-focused environment where engineering, programming, and manufacturing teams work closely to produce complex parts that meet strict customer and industry requirements.

Employees have the opportunity to work with advanced machining technology, contribute to process improvements, and support products used across the aerospace industry.