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Debt Collection Call Center Jobs in California (NOW HIRING)

Lobel Financial Corporation

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Collections Specialist (30+ day Auto Finance)

Anaheim, CA · On-site

$21 - $25/hr

This role is ideal for candidates with experience in collections, customer service, call center ... Follow all state and federal debt collection laws (FDCPA) and company policies * Manage an assigned ...

TaxRise

Call Center Representative

Irvine, CA · On-site

$26 - $35/hr

Demonstrate empathy while maintaining structure and call control Drive Document Collection & Case ... call center * Comfortable handling high call volume in a structured environment * Focused on ...

TaxRise

Call Center Representative II

Irvine, CA · On-site

$26 - $35/hr

... Drive Document Collection & Case Progress * Proactively request tax-related and financial ... call center * Comfortable handling high call volume in a structured environment * Focused on ...

TaxRise

Call Center Representative II

Irvine, CA

$26 - $35/hr

... Drive Document Collection & Case Progress * Proactively request tax-related and financial ... call center * Comfortable handling high call volume in a structured environment * Focused on ...

Glidewell Dental

Collections Call Center

Irvine, CA · On-site

$22/hr

... balances, collection issues, processing customer refunds, reviewing and processing account ... Maintains a high volume outbound call quota to assigned delinquent customers and responsible for ...

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Debt Collection Call Center information

What is a debt collection call center?

A Debt Collection Call Center job involves contacting individuals or businesses to recover overdue payments on behalf of creditors. Agents negotiate payment plans, provide information on outstanding debts, and follow company and legal guidelines for collections. Strong communication, persistence, and customer service skills are essential to handle disputes and ensure successful resolutions.

What are the key skills and qualifications needed to thrive in a debt collection call center, and why are they important?

To thrive in a Debt Collection Call Center, you need strong communication skills, attention to detail, and a basic understanding of finance or customer service, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, auto-dialing systems, and payment processing tools is typically required. Outstanding negotiation skills, resilience under pressure, and the ability to remain professional during difficult conversations are highly valued soft skills. These abilities are crucial for meeting collection targets, maintaining client relationships, and ensuring compliance with industry regulations.

What are the typical daily responsibilities in a debt collection call center?

In a Debt Collection Call Center role, your daily responsibilities include contacting individuals or businesses with overdue accounts, negotiating payment arrangements, updating account information in the company database, and documenting all communications. You may also handle inbound calls from customers seeking to resolve their debts, provide information on payment options, and occasionally escalate complex cases to supervisors or the legal team. Most teams work in a fast-paced, collaborative environment where agents support each other in achieving monthly collection goals. Over time, strong performers may have opportunities to train new team members or advance into supervisory roles.

What are the most commonly searched types of Debt Collection Call Center jobs in California? The most popular types of Debt Collection Call Center jobs in California are:
What are popular job titles related to Debt Collection Call Center jobs in California? For Debt Collection Call Center jobs in California, the most frequently searched job titles are:
What job categories do people searching Debt Collection Call Center jobs in California look for? The top searched job categories for Debt Collection Call Center jobs in California are:
Debt Collection Call Center jobs near you
Infographic showing various Debt Collection Call Center job openings in California as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Collections Specialist (30+ day Auto Finance)

Lobel Financial Corporation

Anaheim, CA • On-site

$21 - $25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 25 days ago

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Job description

Collections Specialist - Auto Finance

Lobel Financial is hiring a Collections Specialist to join our growing auto finance collections team. This role is ideal for candidates with experience in collections, customer service, call center environments, or loan servicing who thrive in a fast-paced, goal-driven workplace.

Join one of the top 20 auto finance companies in the U.S. and enjoy competitive pay, strong benefits, work-life balance, and long-term career growth opportunities.

Job Summary

The Collections Specialist is responsible for contacting customers with delinquent auto loan accounts to secure payments, payment commitments, or repayment plans. This position combines customer service, negotiation, and compliance-focused collections work while ensuring a positive customer experience.

The ideal candidate is professional, detail-oriented, and comfortable handling high-volume inbound and outbound calls while meeting performance goals.

Key Responsibilities

  • Make inbound and outbound collection calls regarding delinquent auto loan accounts
  • Communicate with customers via phone, email, and written correspondence
  • Secure payments, payment promises, or establish repayment plans
  • Provide professional and empathetic customer service in a collection's environment
  • Review, process, and document account adjustments and updates
  • Resolve payment discrepancies, disputes, and short payments
  • Maintain accurate records of all customer interactions and collection activity
  • Follow all state and federal debt collection laws (FDCPA) and company policies
  • Manage an assigned portfolio of customer accounts
  • Meet or exceed individual and team collections performance metrics
  • Escalate accounts to supervisors or management when appropriate
  • Perform additional duties as assigned

Qualifications & Skills

  • High school diploma or equivalent
  • Previous experience in collections, customer service, call center, loan servicing, or sales preferred but we will teach the right candidate
  • Strong verbal and written communication skills
  • Excellent time management and multitasking abilities
  • Strong attention to detail and documentation accuracy
  • Ability to negotiate and problem-solve effectively
  • Computer proficiency, including Microsoft Office and account management systems
  • Ability to work in a fast-paced, metric-driven collections department
  • Ability to listen, speak, and enter data simultaneously
  • Bilingual English/Spanish preferred (may be required based on business needs)

Pay & Benefits

  • Competitive hourly pay: $21 - $25/hour
  • 401(k) with company match
  • Medical, dental, and vision insurance
  • Optional life insurance
  • Paid holidays
  • Paid vacation and sick time
  • Opportunities for internal promotion and career advancement

About Lobel Financial

Lobel Financial is a nationwide auto finance company specializing in the servicing of prime and sub-prime auto loans. Headquartered in Southern California, Lobel is known for its stable work environment, positive culture, and employee development opportunities.


Lobel Financial is an Equal Opportunity Employer.

Company Description

Lobel Financial is a full-spectrum auto financing solution that specializes in the acquisition and servicing of prime to sub-prime motor vehicle retail installment contracts. We are head quartered in Southern California and have a market presence coast-to-coast.

Employees choose Lobel because of the work-life balance, positive company culture, reward system, benefits and flexibility. If you are an employee and you want to work with a company that is consistently growing, offers competitive salaries and benefits, promotes their employees, and provides a stable work environment, then you've found it with Lobel.

Lobel Financial is an equal opportunity employer.