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Bank Call Center Jobs in California (NOW HIRING)

F&M Bank

Call Center Specialist II

Lodi, CA · On-site

$21.40 - $24.61/hr

They are the "voice" of the Bank to our customers and, as such, are expected to provide exemplary ... Call Center Specialists respond to a high volume of inbound calls and chats, providing prompt, high ...

Innergy

Call Center Representative

Van Nuys, CA · On-site

$24.28 - $27/hr

Position Summary Our Call Center is seeking a Member Experience Representative with a minimum of 1 year of banking experience to join our team to provide a high level of Member service in a fast ...

Innergy

Call Center Representative

Van Nuys, CA · On-site

$24.28 - $27/hr

Position Summary Our Call Center is seeking a Member Experience Representative with a minimum of 1 year of banking experience to join our team to provide a high level of Member service in a fast ...

LAPFCU

Call Center Representative

Van Nuys, CA · On-site

$16.75 - $20.75/hr

Position Summary Our Call Center is seeking a Member Experience Representative with a minimum of 1 year of banking experience to join our team to provide a high level of Member service in a fast ...

Innergy

Call Center Representative

Van Nuys, CA

$16.75 - $20.75/hr

Position Summary Our Call Center is seeking a Member Experience Representative with a minimum of 1 year of banking experience to join our team to provide a high level of Member service in a fast ...

Innergy

Call Center Representative

Van Nuys, CA

$16.75 - $20.75/hr

Position Summary Our Call Center is seeking a Member Experience Representative with a minimum of 1 year of banking experience to join our team to provide a high level of Member service in a fast ...

INNERGY

Call Center Representative

Van Nuys, CA · On-site

$16.75 - $20.75/hr

Position Summary Our Call Center is seeking a Member Experience Representative with a minimum of 1 year of banking experience to join our team to provide a high level of Member service in a fast ...

Cathay Bank

AVP/VP, Call Center Team Lead

Los Angeles, CA · On-site

$110K - $122K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

At Cathay Bank - we strive to provide a caring culture that supports your aspirations and success ... Video Clip 1 Video Clip 2 Video Clip 3 GENERAL SUMMARY The Treasury Management Call Center Team ...

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All JobsBank Call Center JobsBank Call Center Jobs in California

Bank Call Center information

See California salary details

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$17

$24

How much do bank call center jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for bank call center in California is $17.68, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $18.99 per hour, depending on experience, location, and employer.

What is the difference between Bank Call Center vs Bank Customer Service Representative?

AspectBank Call CenterBank Customer Service Representative
CredentialsHigh school diploma; some roles may require banking certificationsHigh school diploma; banking certifications optional
Work EnvironmentCall center setting, primarily phone-basedBranch or office, in-person and phone interactions
Employer & Industry UsageBanking institutions, call centersBank branches, customer service departments
Common Search & ComparisonYesYes

The main difference is that Bank Call Center roles focus on handling customer inquiries via phone in a call center environment, while Bank Customer Service Representatives often work directly in branches or offices, providing in-person and phone support. Both roles require similar credentials but differ mainly in work setting and daily tasks.

What are the qualifications to get a bank call center job?

The qualifications that you need to start a career in a bank call center include excellent customer service skills, knowledge of bank products and procedures, and a high school diploma or GED certificate. Employers may prefer applicants with a finance-related degree or applicants who have completed finance courses in college. Other requirements may depend on the responsibilities of your job. A call center supervisor may need management experience or a degree in business administration or management. Employers may also require new call center workers to undergo customer service training before they work independently.

What are some common challenges faced by employees in a bank call center, and how are they typically addressed?

Employees in a bank call center often encounter high call volumes, dealing with a diverse range of customer inquiries and sometimes handling frustrated or upset callers. To address these challenges, most centers provide thorough training on communication, conflict resolution, and the bank's products and services. Regular team meetings and support from supervisors help staff stay updated on procedures and provide a forum to share best practices. Additionally, many banks offer wellness programs and encourage taking scheduled breaks to help manage stress and maintain a positive work-life balance.

What are the key skills and qualifications needed to thrive as a bank call center representative?

To thrive as a Bank Call Center Representative, you need strong customer service skills, basic financial knowledge, and typically a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and secure data handling protocols is important. Excellent communication, patience, and problem-solving abilities set top performers apart in handling diverse customer needs. These skills ensure representatives can efficiently resolve customer inquiries, protect sensitive information, and maintain high satisfaction in a fast-paced environment.

What is a bank call center job?

Bank call center jobs involve assisting customers over the phone with their banking needs, such as answering account inquiries, resolving issues, processing transactions, and providing information about products and services. Employees in these roles are typically responsible for delivering excellent customer service, handling complaints, and ensuring customer satisfaction. They may also help with fraud prevention and guide customers through digital banking tools. Strong communication skills, problem-solving abilities, and knowledge of banking policies are important for success in this job.
More about Bank Call Center jobs

What are the most commonly searched types of Bank Call Center jobs in California?

The most popular types of Bank Call Center jobs in California are:

What are popular job titles related to Bank Call Center jobs in California?

For Bank Call Center jobs in California, the most frequently searched job titles are:

What job categories do people searching Bank Call Center jobs in California look for?

The top searched job categories for Bank Call Center jobs in California are:

What cities in California are hiring for Bank Call Center jobs?

Cities in California with the most Bank Call Center job openings:

Bank Call Center jobs near you
Infographic showing various Bank Call Center job openings in California as of August 2026, with employment types broken down into 77% Full Time, and 23% Part Time. Highlights an 100% In-person job distribution, with an average salary of $36,769 per year, or $17.7 per hour.

Call Center Specialist II

F&M Bank

Lodi, CA • On-site

$21.40 - $24.61/hr

Other

Re-posted 2 days ago

Job description

Call Center Specialist II
Department: Central Operations/Call Center
Location: Lodi
Salary: $21.40 - $24.61 (Commensurate with experience and qualifications)
Supervises Others: No
Employment Status: Full-Time (40hrs) Hourly, Non-Exempt - Benefited- Mon - Fri
F&M Bank's Call Center Specialists are responsible for assisting customers via phone and online chat with simple to complex questions regarding their account(s) and related services offered by the Bank. They are the "voice" of the Bank to our customers and, as such, are expected to provide exemplary customer service with efficiency and accuracy, while maintaining a friendly, professional demeanor, and communicating effectively. Call Center Specialists respond to a high volume of inbound calls and chats, providing prompt, high-quality service to internal and external Bank customers.
Who are we looking for?
Key Responsibilities
  • Customer Support: Promptly and professionally respond to customer inquiries regarding account balances, debit cards, transactions, and fees, and provide support for our Online and Mobile Banking applications.
  • Issue Resolution: Efficiently troubleshoot and resolve customer issues such as transaction disputes, technical difficulties with online banking, and general complaints, escalating complex problems to management as needed.
  • Account Maintenance: Process customer requests for account changes, stop payments, address updates, password resets, etc., ensuring accuracy and confidentiality.
  • Product Promotion: Educate customers on the bank's full range of products and services and identify opportunities for cross-selling and upselling based on customer needs.
  • Compliance & Quality: Adhere to all banking laws, regulations, and internal policies, maintaining high call quality and service standards, including robust customer authentication and confidentiality protocols to protect customer data and ensure compliance with banking regulations.
  • Documentation: Accurately document all customer interactions and resolutions in the customer relationship management (CRM) software or other relevant systems.
  • Dependable attendance and punctuality by all employees are critical to the Bank's success. Must be reliable and maintain an excellent attendance record.
Also required:
  • Successful completion of a credit check is a condition of employment
  • Minimum of high school diploma or equivalent, college work/degree preferred
  • One year work experience in Customer Service, preferably for a Financial Institution (bank or credit union)
  • Multi-tasker with a desire to go the extra mile to service our customers
  • Superb written and verbal communication skills, with an emphasis on correct English grammar
  • Ability to use a multi-line telephone system and various computer-based applications, including Microsoft Office (Word, Excel, and Outlook); must have the ability to quickly learn and utilize new and updated system applications

F&M Bank
We are an equal opportunity employer - This organization participates in E-Verify - Esta Organización Participa en E-Verify

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