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Bank Call Center Jobs in Riverside, CA (NOW HIRING)

Glendora Employment Agency, Inc.

Be Seen First

Temporary Call Center Rep (Credit Union)

San Dimas, CA · On-site

$25/hr

Perform outbound calling to increase banking relationships and meet members' financial needs ... Minimum one year of experience dealing with the public in a call center environment preferred.

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Mechanics Bank

Care Center Representative

Irvine, CA

$20 - $31.83/hr

Mechanics Bank is currently searching for a Care Center Representative (Call Center Representative) to join our team. Here at Mechanics Bank, we value connection, partnership, long term relationships ...

Mechanics Bank

Care Center Representative

Irvine, CA

$20 - $31.83/hr

Mechanics Bank is currently searching for a Care Center Representative (Call Center Representative) to join our team. Here at Mechanics Bank, we value connection, partnership, long term relationships ...

Mechanics Bank

Care Center Representative

Irvine, CA · On-site

$20 - $31.83/hr

Mechanics Bank is currently searching for a Care Center Representative (Call Center Representative) to join our team. Here at Mechanics Bank, we value connection, partnership, long term relationships ...

Mechanics Bank

Care Center Representative

Irvine, CA · On-site

$20 - $31.83/hr

Mechanics Bank is currently searching for a full time Care Center Representative (Call Center Representative) to join our team. Here at Mechanics Bank, we value connection, partnership, long term ...

Mechanics Bank

Care Center Representative

Irvine, CA

$20 - $31.83/hr

Mechanics Bank is currently searching for a full time Care Center Representative (Call Center Representative) to join our team. Here at Mechanics Bank, we value connection, partnership, long term ...

Mechanics Bank

Care Center Representative

Irvine, CA · On-site

$20 - $31.83/hr

Mechanics Bank is currently searching for a Care Center Representative (Call Center Representative) to join our team. Here at Mechanics Bank, we value connection, partnership, long term relationships ...

Mechanics Bank

Care Center Representative

Irvine, CA

$20 - $31.83/hr

Mechanics Bank is currently searching for a full-time Care Center Representative (Call Center Representative) to join our team. Here at Mechanics Bank, we value connection, partnership, long term ...

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All JobsBank Call Center JobsBank Call Center Jobs in Riverside, CA

Bank Call Center information

See Riverside, CA salary details

$11

$18

$26

How much do bank call center jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for bank call center in Riverside, CA is $18.69, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $20.05 per hour, depending on experience, location, and employer.

What is the difference between Bank Call Center vs Bank Customer Service Representative?

AspectBank Call CenterBank Customer Service Representative
CredentialsHigh school diploma; some roles may require banking certificationsHigh school diploma; banking certifications optional
Work EnvironmentCall center setting, primarily phone-basedBranch or office, in-person and phone interactions
Employer & Industry UsageBanking institutions, call centersBank branches, customer service departments
Common Search & ComparisonYesYes

The main difference is that Bank Call Center roles focus on handling customer inquiries via phone in a call center environment, while Bank Customer Service Representatives often work directly in branches or offices, providing in-person and phone support. Both roles require similar credentials but differ mainly in work setting and daily tasks.

What Are the Qualifications to Get a Bank Call Center Job?

The qualifications that you need to start a career in a bank call center include excellent customer service skills, knowledge of bank products and procedures, and a high school diploma or GED certificate. Employers may prefer applicants with a finance-related degree or applicants who have completed finance courses in college. Other requirements may depend on the responsibilities of your job. A call center supervisor may need management experience or a degree in business administration or management. Employers may also require new call center workers to undergo customer service training before they work independently.

What are some common challenges faced by employees in a bank call center, and how are they typically addressed?

Employees in a bank call center often encounter high call volumes, dealing with a diverse range of customer inquiries and sometimes handling frustrated or upset callers. To address these challenges, most centers provide thorough training on communication, conflict resolution, and the bank's products and services. Regular team meetings and support from supervisors help staff stay updated on procedures and provide a forum to share best practices. Additionally, many banks offer wellness programs and encourage taking scheduled breaks to help manage stress and maintain a positive work-life balance.

What are the key skills and qualifications needed to thrive as a Bank Call Center Representative, and why are they important?

To thrive as a Bank Call Center Representative, you need strong customer service skills, basic financial knowledge, and typically a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and secure data handling protocols is important. Excellent communication, patience, and problem-solving abilities set top performers apart in handling diverse customer needs. These skills ensure representatives can efficiently resolve customer inquiries, protect sensitive information, and maintain high satisfaction in a fast-paced environment.

What are bank call center jobs?

Bank call center jobs involve assisting customers over the phone with their banking needs, such as answering account inquiries, resolving issues, processing transactions, and providing information about products and services. Employees in these roles are typically responsible for delivering excellent customer service, handling complaints, and ensuring customer satisfaction. They may also help with fraud prevention and guide customers through digital banking tools. Strong communication skills, problem-solving abilities, and knowledge of banking policies are important for success in this job.
More about Bank Call Center jobs
What are popular job titles related to Bank Call Center jobs in Riverside, CA? For Bank Call Center jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Bank Call Center jobs in Riverside, CA look for? The top searched job categories for Bank Call Center jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Bank Call Center jobs? Cities near Riverside, CA with the most Bank Call Center job openings:
Bank Call Center jobs near you
Infographic showing various Bank Call Center job openings in Riverside, CA as of July 2026, with employment types broken down into 89% Full Time, 10% Part Time, and 1% Contract. Highlights an 93% Physical, 4% Hybrid, and 3% Remote job distribution, with an average salary of $38,869 per year, or $18.7 per hour.

Call Center CRA - Entry

Provident Savings Bank

Riverside, CA • On-site

$21 - $24/hr

Part-time

Posted 22 days ago

Job description

Call Center CRA - Entry

Division: Retail Banking

Location: 6674 Brockton Avenue, Riverside, CA 92506

Position Type: Non-Exempt | Prime-Time (32-38 Hours/Week)

Hourly Pay Range: $21.00 - $24.00

About Provident Savings Bank

Founded in 1956 by Gordon Blunden, Provident Savings Bank was built on a simple but powerful vision: create a lasting business that serves the community for generations.

Today, we continue that mission by delivering exceptional financial services with integrity, personalized attention, and a genuine commitment to our customers and neighbors.

We believe our people are our greatest asset. That’s why we foster a supportive, team-oriented environment where employees are empowered to grow professionally, build meaningful relationships, and make a positive impact in the community.

Position Overview:

The Call Center CRA - Entry is responsible for providing superior quality customer service to all business lines of the bank as follows: Retail Banking, Internet Banking, Business Banking, Investments, and Mortgage Lending. Associates must be able to handle high volume of calls and cross-sell all bank product lines.

Essential Functions:

  • Must be able to handle specified number of inbound calls per day as set by management.
  • Will adhere to set, delegated authority limits.
  • Responsible for keeping current and knowledgeable on all Call Center reference materials (portfolio, rate sheets, memos, etc.) and bank policies and procedures, and attending training as required.
  • Will maintain a neat and orderly work area (i.e., reference materials and equipment).
  • Responsible for cross-selling products to customers and referring to appropriate department.
  • Achieves and maintains a high level of customer service while adhering to current policies and procedures.
  • Completes miscellaneous projects assigned by management within discussed timeframes.
  • Will be responsible for the proper and timely completion of assigned duties as indicated in the Bank Operations procedure manual.
  • Responsible for providing superior quality service in support of the strategic initiatives of the Bank Operations and Technology and Retail Banking divisions.
  • Responsible for maintaining high level of job performance to meet and/or exceed the standard for this position in order to ensure achievement of the Department’s goals.
  • Other duties/special projects as assigned.

Qualifications

  • High school diploma or equivalent.
  • Must have ability to work well with customers and staff, both in person and by telephone.
  • The ability to communicate effectively, both verbally and in writing, with all levels within the organization, as well as with outside contacts.
  • Must have good aptitude for numbers and detail.
  • Keyboarding and computer skills are necessary, as well as strong organizational skills.
  • Must have strong knowledge of Microsoft Word and Excel, as well as Outlook.
  • Must have a valid California driver’s license and carry current Valid CA driver’s license and current auto insurance meeting or exceeding CA DMV requirements is required

Apply