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Bank Call Center Jobs in Riverside, CA (NOW HIRING)

Mechanics Bank

Care Center Representative

Irvine, CA · On-site

$20 - $31.83/hr

Mechanics Bank is currently searching for a Care Center Representative (Call Center Representative) to join our team. Here at Mechanics Bank, we value connection, partnership, long term relationships ...

Mechanics Bank

Care Center Representative

Irvine, CA

$20 - $31.83/hr

Mechanics Bank is currently searching for a full time Care Center Representative (Call Center Representative) to join our team. Here at Mechanics Bank, we value connection, partnership, long term ...

Mechanics Bank

Care Center Representative

Irvine, CA

$20 - $31.83/hr

Mechanics Bank is currently searching for a full time Care Center Representative (Call Center Representative) to join our team. Here at Mechanics Bank, we value connection, partnership, long term ...

Mechanics Bank

Care Center Representative

Irvine, CA · On-site

$20 - $31.83/hr

Mechanics Bank is currently searching for a full time Care Center Representative (Call Center Representative) to join our team. Here at Mechanics Bank, we value connection, partnership, long term ...

Mechanics Bank

Care Center Representative

Irvine, CA

$20 - $31.83/hr

Mechanics Bank is currently searching for a Care Center Representative (Call Center Representative) to join our team. Here at Mechanics Bank, we value connection, partnership, long term relationships ...

Mechanics Bank

Care Center Representative

Irvine, CA

$20 - $31.83/hr

Mechanics Bank is currently searching for a full time Care Center Representative (Call Center Representative) to join our team. Here at Mechanics Bank, we value connection, partnership, long term ...

Mechanics Bank

Care Center Representative

Irvine, CA

$20 - $31.83/hr

Mechanics Bank is currently searching for a full-time Care Center Representative (Call Center Representative) to join our team. Here at Mechanics Bank, we value connection, partnership, long term ...

First Bank

Banking Specialist II

Irvine, CA

At First Bank, we choose to call you a "specialist" because that is what you are! You have mastered ... Client Contact Center. * Identifying the need for borrowing and originating consumer loan ...

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All JobsBank Call Center JobsBank Call Center Jobs in Riverside, CA

Bank Call Center information

See Riverside, CA salary details

$11

$18

$26

How much do bank call center jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for bank call center in Riverside, CA is $18.69, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $20.05 per hour, depending on experience, location, and employer.

What do bank call centers do?

A bank call center employs representatives who handle customer inquiries, provide account information, assist with transactions, and resolve issues related to banking services. They often use customer relationship management (CRM) software and require good communication skills to serve clients efficiently.

What is the difference between Bank Call Center vs Bank Customer Service Representative?

AspectBank Call CenterBank Customer Service Representative
CredentialsHigh school diploma; some roles may require banking certificationsHigh school diploma; banking certifications optional
Work EnvironmentCall center setting, primarily phone-basedBranch or office, in-person and phone interactions
Employer & Industry UsageBanking institutions, call centersBank branches, customer service departments
Common Search & ComparisonYesYes

The main difference is that Bank Call Center roles focus on handling customer inquiries via phone in a call center environment, while Bank Customer Service Representatives often work directly in branches or offices, providing in-person and phone support. Both roles require similar credentials but differ mainly in work setting and daily tasks.

What job makes $10,000 a month without a degree?

In a bank call center, high-level roles such as senior customer service managers or specialized financial advisors can earn around $10,000 per month, especially with extensive experience and performance bonuses. These positions often require strong communication skills, industry knowledge, and sometimes certifications, but may not always require a formal degree.

What Are the Qualifications to Get a Bank Call Center Job?

The qualifications that you need to start a career in a bank call center include excellent customer service skills, knowledge of bank products and procedures, and a high school diploma or GED certificate. Employers may prefer applicants with a finance-related degree or applicants who have completed finance courses in college. Other requirements may depend on the responsibilities of your job. A call center supervisor may need management experience or a degree in business administration or management. Employers may also require new call center workers to undergo customer service training before they work independently.

What are some common challenges faced by employees in a bank call center, and how are they typically addressed?

Employees in a bank call center often encounter high call volumes, dealing with a diverse range of customer inquiries and sometimes handling frustrated or upset callers. To address these challenges, most centers provide thorough training on communication, conflict resolution, and the bank's products and services. Regular team meetings and support from supervisors help staff stay updated on procedures and provide a forum to share best practices. Additionally, many banks offer wellness programs and encourage taking scheduled breaks to help manage stress and maintain a positive work-life balance.

What is the highest paying call center job?

In call centers, supervisory or managerial roles such as Call Center Manager or Operations Manager tend to be the highest paying positions, often earning significantly more than frontline customer service representatives. These roles typically require leadership skills, experience, and sometimes certifications, and they may involve overseeing multiple teams or departments.

Does PNC bank offer remote positions?

Bank call center positions at PNC Bank are often available as remote roles, especially for customer service representatives. These positions typically require strong communication skills and familiarity with banking products, and may involve working from home full-time or part-time depending on the company's current staffing needs.

What are the key skills and qualifications needed to thrive as a Bank Call Center Representative, and why are they important?

To thrive as a Bank Call Center Representative, you need strong customer service skills, basic financial knowledge, and typically a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and secure data handling protocols is important. Excellent communication, patience, and problem-solving abilities set top performers apart in handling diverse customer needs. These skills ensure representatives can efficiently resolve customer inquiries, protect sensitive information, and maintain high satisfaction in a fast-paced environment.

What are bank call center jobs?

Bank call center jobs involve assisting customers over the phone with their banking needs, such as answering account inquiries, resolving issues, processing transactions, and providing information about products and services. Employees in these roles are typically responsible for delivering excellent customer service, handling complaints, and ensuring customer satisfaction. They may also help with fraud prevention and guide customers through digital banking tools. Strong communication skills, problem-solving abilities, and knowledge of banking policies are important for success in this job.
More about Bank Call Center jobs
What are popular job titles related to Bank Call Center jobs in Riverside, CA? For Bank Call Center jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Bank Call Center jobs in Riverside, CA look for? The top searched job categories for Bank Call Center jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Bank Call Center jobs? Cities near Riverside, CA with the most Bank Call Center job openings:
Bank Call Center jobs near you

Call Center Representative III

Orange County's Federal Credit Union

Santa Ana, CA • On-site

$22.50 - $27/hr

Full-time

Dental, Life, Retirement

Posted 4 days ago

Job description

Call Center Representative III Opportunity at Orange County's Federal Credit Union



In-office work schedule for the first 30 days. Hybrid work schedule maybe considered after thirty days of successful performance.


Must be available to work shifts ranging between 7:45am – 7:15pm, Monday – Friday, and two Saturdays per month 8:30am – 2:30pm.

At Orange County’s Federal Credit Union, we don’t just offer banking services, we create meaningful relationships that empower our members and enrich our community. With over 85 years of trust, $3 billion in assets, and 145,000+ members, we’ve built a reputation for excellence—and we’re just getting started.


Our commitment to people, performance, and purpose has earned us the #1 spot in the Orange County Register’s 2025 and 2024 Best Credit Union list, and the voices of our employees have earned us the Peter Barron Stark Award for Workplace Satisfaction. When you join us, you’re not just taking the next step in your career; you’re joining a team that loves where they work.


POSITION SUMMARY: Under general supervision and direction, with an exuberant demeanor, provides members with general information regarding their accounts, credit union policies and services through extraordinary Member experiences: Connect, Discover, Deliver & Wow. Assists members with transaction requests, file maintenance, accurate and timely product and service information. By understanding Member preferences, and by providing ‘trusted advisor’ service, matches products and services that meet member’s financial needs, leading to building and deepening relationships. Actively recommend other credit union services and products. Perform accurate transactions and account maintenance. Provide enthusiastic, professional, accurate and efficient member service via the telephone. Call Center Rep III’s are accountable for achieving personal, Team and Credit Union sales and services goals, and continuing to develop their own professional proficiencies through the Call Center Development Tracks, to maximize their value to the organization.


QUALIFICATIONS:

  • At least one (1) year of experience in a call center and banking environment, which includes knowledge of sales and service preferred.
  • Possess the aptitude to exercise self-awareness, self-regulation, motivation, inspiration, empathy, and be service-oriented, utilizing influence in a positive manner
  • Must be effective in written and oral communication, including the ability to speak and hear to give and receive instructions and information to others in person and over the telephone
  • Computer knowledge and experience are normally expected in professional environments, including Microsoft programs, Outlook scheduling, and the knowledge of how to navigate effectively on the internet
  • Accurately performs mathematical calculations.


Final offers are based on qualifications, internal equity, and the level of position offered. Below are OCFCU's Call Center job levels with their corresponding hourly pay ranges:

Call Center Rep. III: $22.50 - $27.00 Per Hour for Full-Time position


Generous benefits include:

  • Anthem & Delta Care USA Dental – From day one of employment!
  • Life insurance at no cost to associates.
  • 401(k) – OCCU contributes up to 6% of gross earnings (dollar for dollar).
  • Vacation hours – 13 days per year, rolls over year-to-year and increases with tenure.
  • Sick hours – 7 days per year
  • Paid Holidays
  • Annual performance merit increases
  • Professional and personal development programs, including educational grants up to $1k per year and step progression opportunities.
  • Annual discretionary bonus
  • Professional, welcoming, and collaborative work environment focused on achieving goals, recognizing successes, and excelling at member service.


Orange County's Federal Credit Union is an Equal Opportunity Employer. Pre-employment screenings, including background and credit checks, are required.